Tone Commander 524 Attendants Guide

							Call Answering
The source of the oldest call waiting to be answered is shown in
the display – see page 6.
To answer the call shown in the display:
aPress the ANSWER button.
 
To answer a ringing line not shown in the display:
aPress the line button for the ringing line.
 
To answer (pick up) a ringing station call not shown in
the display:
aPress PICK UP.
aPress the DSS button for the ringing station.  
Operation
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							After answering, you may:
•transfer the call to a station
•transfer the call to a voice mail system
•put on the call hold
•announce the call over a paging system
•turn on a message waiting light at the station
•release (disconnect/hang up) the call
Transferring Calls
Calls may be transferred by several methods.
When a call is screened, the caller is put on hold while you speak
privately with the called party and ask them if they will accept the
call. You can then return to the caller, transfer the call, or
terminate the call.
Unscreened calls are transferred without any screening of the
called party.
Stations may be dialed by pressing the appropriate DSS button,
or manually with the dial pad if the you have no DSS button
programmed for the desired station.
The various call transfer procedures differ slightly, and are
described below.
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							To transfer a call to a station
(unscreened by the attendant):
aPress the DSS button for the desired station.
 One of the following three displays will be
shown:
 
aWait until ringback is heard.
aPress the RELEASE button to transfer the call.
 If the wrong station was dialed, press the
TRANSFER button, wait to be reconnected to
the calling party, then press the TRANSFER
button again to disconnect the called station.
 
 Dialing is automatically canceled. You will
remain connected to the caller.
 DIL   JIM HUTCHINS  
– ready to dial an idle station
or
         BUSY
– station is busy, dialing not allowed
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							To transfer a call to a station
(screened by the attendant):
aPress the DSS button for the desired station.
 One of the following three displays will be
shown:
 
aWait for the called party to answer, then ask
them if they will accept the transferred call.
aIf 
yes, press the RELEASE button. The calling
party will be connected to the called party.
 If 
no, press the TRANSFER button, wait to be
reconnected to the calling party, then press
the TRANSFER button again to disconnect
the called station.
 The call may now be released, put on hold, or
transferred to another station.
 Dialing is automatically canceled. You will
remain connected to the caller.
 DIL   MARY OAKLAND  
– ready to dial an idle station
         BUSY
– station is busy, dialing not allowed
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							To transfer a call manually, using the dial pad:
aPress the TRANSFER button, then wait for
dial tone.
aDial the station number.
aWait for the called party to answer, then ask
them if they will accept the transferred call.
aIf 
yes, press the RELEASE button.
 If 
no, press the TRANSFER button, wait to be
reconnected to the calling party, then press
the TRANSFER button again to disconnect
the called station.
 
Call Hold
To place a call on hold:
aPress the HOLD button.
 Answer or place another call. The first call is
automatically placed on hold.
Calls that are on hold longer than a preset time will ring at the
console.
or
or
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							Announcing Calls
To announce a call over an in-house paging system:
aPress the PAGE button. The outside line is
put on hold.
aAnnounce the call.
aPress the RELEASE button to disconnect
from the page. The outside line will remain on
hold.
Message Waiting    (optional)
To set or reset message waiting lights:
aPress the MESSAGE button.
 “MESSAGE” and the current time will be
displayed. The station status lights will show
the current message waiting status for all
stations.
aTo change the on/off state of any console
message waiting light, press the associated
DSS button. If the station is equipped with a
message light, it will be in the same state as
the console message light.
aPress the MESSAGE button to return to
normal console operation (the console will
automatically exit five seconds after the last
keypress).
PAGE            3:18
 MESSAGE       10:
47
 
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							Call Release
To release (disconnect, or hang up) a call:
aPress the RELEASE button.
 
 
Call Originating
To place an outside call:
aPress an idle line button.
aDial the number with the dial pad.
 Press an autodial button (a spare DSS button
that has been programmed with the desired
number).
 
To call a station:
aPress the DSS button for the desired station.
 Press an idle line button, then dial the station
number with the dial pad.
Placing the handset on its cradle will not release a line.
or
or
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							Adjusting the Handset Volume
To adjust the receive volume of the handset or headset:
aWhile connected to a call, press the VOLl or
VOL
k button.
 Volume is reset to the default setting after
each call.
 
Adjusting the Ringer Volume
To adjust the volume of the console ringer:
aWhile not connected to a call, press the
VOL
l or VOLk button.
 The console will beep with the new ringer
volume setting, and the display will show the
relative volume level.
VOL k
kk k
VOL l
ll l
VOL k
kk k
VOL l
ll l
{{{}___  VOLUME
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							Se ttin g  th e  C lo c k
aWhen the console is idle, press the HOLD
button, then the TRANSFER button, then the
RELEASE button, then T (8) on the dial pad.
 The current time will be displayed.
 
SET TIME       11:23
aPress RELEASE now if you do not wish to
change the time setting.
aEnter the time in 12-hour format using the dial
pad. The display will show the time entered.
The console has no AM/PM indication.
 (Hour values less than 10 must be preceded
by a “0” digit.)
 The time set mode will be exited automatically.
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							Ring De lays
The console can be set to ring after a station or line has rung from
1 to 9 times. The delay affects only console ringing. The station
will always ring without a delay, and continue to ring when the
console is ringing.
Station ring delays are used for stations that can receive outside
calls directly (Direct Inward Dialing). Unanswered calls will ring at
the console after ringing at the station several times.
Line ring delays are intended for systems with multiple
answering positions. A backup console can have some or all lines
set to begin ringing a selected time after the main console begins
ringing.
To check ring delay settings:
aPress the RING DELAY button twice. The
light above the button will flash.
 
aPress all DSS or line button(s) to be checked.
 The display will show the ring delay setting for
each DSS or line button pressed.
aTo exit ring delay check mode, press the
RING DELAY button again (the console will
automatically exit one minute after the last
keypress).
RING DELAY CHECK
STATION 23-5
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