Tone Commander 524 Installation Instructions

							Music on Hold..........onoroff(selectable per line)
Special Feature Keys......Page (may be assigned to any spare line key)
Attendant Programmable Features
Ring Delays...........1-9rings, no delay, or no ringing
(selectable per line and per station)
Autodial Numbers........24digits (selectable per station)
Line Identification Display....14alphanumeric characters
(selectable per line and per station)
Programming Data Retention
Data Retention.........10years
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Tone Commander 524 Installation Instructions 
						

							Maintenance
After initial installation, the 524 requires little or no maintenance, as long as adherence to the criteria
discussed in the Site Preparation
section is maintained. In this effort the following guidelines are
suggested:
DONT allow stored items to accumulate around the CPU, and therefore cut off adequate ventilation.
DONT store toxic or fume producing janitorial supplies or chemicals in the near vicinity of the CPU.
DONT plug any other electrical products into the same circuit as the CPU, even temporarily.
DONT allow storage items or tools to come in contact with the CPU or punchdown blocks. In case of the
latter, plastic block covers are highly recommended.
DONT spray cleaners or solvents directly on to the 524 console. Use only a very dilute soap/water
solution applied to damp rag.
DONT use adhesive-backed labels on the face of the console. Such labels may impede button travel.
Migrating adhesives could also cause permanent damage.
DO use the provided nonadhesive key designations.
DO conduct periodic inspections to check the above mentioned items.
DO provide for ready access.
Operational Checkout
It is a suggested operating practice for an attendant to periodically check all active lines on the 524 for the
ability to receive and break dial tone.
Recommended Spare Parts
On those occasions where components need to be replaced either due to troubleshooting procedure or
obvious failure (i.e., smoke, inactivity, etc.), the stocking of spare parts is highly recommended.
In most cases one (1) console and one (1) CPU will provide adequate backup.
In those cases where a customer demands full backup capability or has to maintain many systems, two (2)
consoles and two (2) CPUs are recommended. In this case, full coverage is maintained even when spares
are in for repair.
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Tone Commander 524 Installation Instructions 
						

							Service
Repair of the Tone Commander 524 must be done by Tone Commander. Prior to equipment removal, call
Tone Commander Technical Support for assistance in determining the source of the problem. This critical
action can often prevent needless removal of equipment and subsequent customer inconvenience.
Tone Commander
Technical Support Department
11609 49th Place West
Mukilteo, WA 98275-4255 USA
Phone: (800) 524-0024
(425) 349-1000
Fax: (425) 349-1010
E-mail: [email protected]
Web: www.tonecommander.com
Tone Commander is committed to meeting the product needs of our customers. Please write or call us with
any suggestions for improvement.
Warranty
Tone Commander Product Warranty
For a period of one year from date of dealer purchase, but not to exceed 16 months from date of
manufacture, Tone Commander Systems, Inc. (Tone Commander) warrants its products to be free from
defects in material and workmanship under conditions of normal use and service. Tone Commander shall,
at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged,
or improperly installed.
Repair or replacement under this warranty will be performed at Tone Commanders factory. Authorization
must be obtained from Tone Commander prior to returning a product for repair. Freight must be prepaid for
all units returned to Tone Commander. Units repaired under warranty will be shipped UPS Ground (or
equivalent), freight prepaid by Tone Commander.
Products that are older than the warranty period, but less than 7 years old, or still manufactured by Tone
Commander may be repaired at the factory for a flat rate charge. Repaired out-of-warranty units are
warranted for 90 days from the date of repair.
The repair or replacement of a product under this warranty represents the entire obligation of Tone
Commander; Tone Commander shall not be liable for any special or consequential damages resulting from
or caused by any defect, failure, incapacity or malfunction of any of its products.
The foregoing express warranty is in lieu of all other warranties, express or implied,
including but not limited to any implied warranty of merchantability, fitness, or adequacy for
any purpose or use, quality, productiveness or capacity; Tone Commander, to the extent
permitted by law, hereby disclaims all such other warranties.
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Tone Commander 524 Installation Instructions 
						

							FCC Requirements
The Tone Commander Model524complies with Part 68 of the FCC Rules. The label affixed to this
equipment contains, among other information, the FCC Registration Number and Ringer Equivalence
Number (REN) for this equipment. You must, upon request, provide this information to your telephone
company.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still
have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of
the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of
devices you may connect to your line, as determined by the REN, you should contact your local telephone
company to determine the maximum REN for your calling area.
The following jacks must be ordered from the telephone company in order to interconnect this product with
the public communication network:RJ-21X.
If your 524 causes harm to the telephone network, the Telephone Company may discontinue your service
temporarily. if possible, they will notify you in advance. But if advance notice is not practical you will be
notified as soon as possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you
an opportunity to maintain uninterrupted telephone service.
Connections to party lines are subject to state tariffs. Contact your local telephone company if you plan to
use this equipment on party lines.
This equipment cannot be used on public coin service lines provided by the telephone company.
The 524 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations.
If you have trouble with the 524 please contact us at the address listed on the back of this manual for
information on obtaining service or repairs. The telephone company may ask that you disconnect the 524
from the network until the problem has been corrected or until you are sure that the equipment is not
malfunctioning.
NOTE– This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
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Tone Commander 524 Installation Instructions 
						

							Industry Canada Requirements
The Industry Canada label identifies certified equipment. The certification means that the equipment meets
certain telecommunications network protective, operational and safety requirements. Industry Canada does
not guarantee the equipment will operate to a users satisfaction.
Before installing this equipment, make sure you are permitted to connect it to the facilities of the local
telecommunications company. You must also install the equipment using an acceptable method of
connection. In some cases you may also extend the companys inside wiring for single line individual
service by means of a certified connector assembly (telephone extension cord). You should be aware,
however, that compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designed
by the supplier. Any repairs or alterations made by a user to this equipment, or equipment malfunctions,
may give the telephone communications company cause to request the user to disconnect the equipment.
For your own protection, make sure that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
CAUTION: Do not attempt to make electrical ground connections yourself; contact the appropriate electric
inspection authority or electrician.
LOAD NUMBER: See the FCC label.
The load number (LN) assigned to each terminal device denotes the percentage of the total load to be
connected to the telephone loop used by the device, to prevent overloading. The termination on a loop may
consist of any combination of devices, subject to the requirement that the total of the load numbers of all
the devices not exceed 100.
Compliance Notice
This digital apparatus does not exceed the Class A limits for radio noise emissions for digital apparatus as
set out in the Radio Interference Regulations of Industry Canada.
Avis de conformation
Le present appareil numerique nemet pas de bruits radioelectriques depassant les limites applicables aux
appareils numeriques de Ia class A prescrites dans le Reglement sur le brouillage radioelectriques edicte
par le ministere des Communications du Canada.
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Tone Commander 524 Installation Instructions 
						

							Page 5613-102408 Rev. H
Tone Commander 524 Installation Instructions 
						

							524 Configuration Sheet
System Programmable Features
STATION
KEYFEATUREDIAL PAD
KEYSAVAILABLE
VALUESDEFAULT
VALUEACTUAL VALUE
A
‘ABANDON’
Ring Time2-9,02 - 9 sec,
10 sec5
B
‘RECALL’
Rings1-9,01 - 9 rings,
no recall3
C
‘DCP DIAL’
Sequence0, 1first, lastfirst
(0)
D
‘DIAL SPEED’6, 0slow (6 digits/sec),
fast (10 digits/sec)fast
(0)
E
‘PAUSE’ Time2-9200 - 900 msec700
F
‘FLASH’ Time5-9,0500 - 900 msec,
1 sec600
G
Dial Tone
‘DETECT’
Time1-9,
0500, 600, 700 msec,
1, 1.2, 1.5, 1.8, 2 sec700
H
‘HOLD’
Recall Time3-6,9,
1, 2, 030 - 60, 90 sec,
2, 3 min, no recall90
I
Hold
‘RELEASE’
Time
1-8
45, 80, 200, 400, 600,
800 msec
1, 2 sec
600
K
Queue
‘PRIORITY’1-4
stations only,
stations > lines,
lines > stations,
lines + stations (FIFO)
FIFO
(4)
L
‘ALERT TYPE’1, 2, 0normal ringing,
distinctive ringing, bothboth
(0)
M
‘RNG TYPE’1, 0long, shortshort
(0)
DIRECTED CALL PICKUP CODE
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Tone Commander 524 Installation Instructions 
						

							524 Configuration Sheet
Line Programmable Features
(Default settings for all lines are shown inBOLD ITALICS.)
LINE
KEY
NO.LINE NAME I.D.
or
PAGE KEYPRIV.
WHEN
BUSYMUSIC
ON
HOLDANS.
USERING
DELAY
(NO
RINGING,
NO
DELAY,
1-9
RINGS
)
TELEPHONE
NUMBERS
O
F
FO
NO
F
FO
NO
F
FO
N
1
2
3
4
5
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Tone Commander 524 Installation Instructions 
						

							524 Configuration Sheet
DSS Keys
DSS keys are numbered vertically on the console.
DSS
KEYSTATION
NUMBERUSER NAMEDSS
KEYSTATION
NUMBERUSER NAME
1
13
2
14
3
15
4
16
5
17
6
18
7
19
8
20
9
21
10
22
11
23
12
24
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							Page 6013-102408 Rev. H
Tone Commander 524 Installation Instructions