Toshiba At7c Manual

							91Utilities
TOSHIBA File Manager Utility
Create folders
To create a new folder:
1Choose the desired top directory in the File browsing 
screen.
2Touch the 
Create Folder () icon.
A pop-up window appears.
3Create a new folder name.
4Touch 
OK to continue.
Storage structure
The following describes the function of each of the icons on 
the TOSHIBA File Manager screen:
To perform a screen capture, press the Power and 
Volume down buttons simultaneously for a few 
seconds. Icon Name Description
Internal storage Displays the file content of the device’s 
internal storage, (excluding system files).
microSD™ 
CardDisplays the file content of the microSD™ 
Card that is inserted into the microSD™ 
Card slot.
Screen Capture Displays the file content of the screen 
captured images.
NOTE 
						

							92
Chapter 6
If Something Goes 
Wron g
Some problems you may encounter when using your tablet 
are relatively easy to identify and solve.
This chapter aims to help you solve many problems by 
yourself. It covers the problems you are most likely to 
encounter.
If all else fails, contact Toshiba. You will find information on 
Toshiba’s support services at the end of this chapter. 
Problems when you turn on the device
These problems may occur when you turn on the power.
The device will not start.
Make sure the USB cable is connected to the USB port of a 
powered ON computer or an optional compatible USB/AC 
adaptor.
Make sure you attached the optional compatible USB/AC 
adaptor and power cord correctly.
If you are using the optional compatible USB/AC adaptor, 
check that the wall outlet is working by plugging in another 
device, such as a lamp.
Try turning the device ON. 
						

							93If Something Goes Wrong
The operating system is not working
If the device still does not power on, contact Toshiba 
immediately.
The device starts but wh en you touch an icon 
nothing happens.
Your device may have an application or resource conflict. Try 
shutting down and restarting.
The operating system is not working
Once you are familiar  with the Home screen s and used to the 
way the operating system responds, you can easily detect if 
the it is not working correctly. For example:
❖ The operating system respon ds differently from the 
normal routine
❖ Screens and apps take a long time to load
❖ The screen does not look right
Unless a hardware device has  failed, problems usually occur 
when you change the system in some way such as installing 
a new app or adding an external device.
Most issues are solved by “recycling the system’ turning it 
off then back on. If this does not resolve the issue, try 
uninstalling the most recently  installed application or 
disconnecting the most recently installed accessory. If this 
still does not resolve the issue,  use the About tablet setting 
to check for available system updates. For more information, 
see “About tablet” on page 72.
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can 
surf the Internet. They include: network speed, network 
conditions, time of day (when everyone else is surfing, your 
access can be slow) and popularity of the sites you are trying 
to access. If accessing a particular site is very slow, try later.
My browser cannot find the URL address I typed in. Check the spelling of each  name and the syntax of the 
address carefully. A single  incorrect letter or missed 
character will make it impossible  for your browser to locate 
the site. 
						

							94If Something Goes Wrong
Power and the batteries
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you 
bookmarked yesterday may not be available today or its 
server may be down for temporary repair. Try again later.
Power and the batteries
Your device receives its power through the included USB 
power cable (connected to a power source) or from the 
system battery. Power problems are interrelated. For 
example, a faulty USB/AC adaptor or USB/power cable will 
neither power the device nor recharge the batteries.
Here are some typical problems and how to solve them:
The optional compatible USB/AC adaptor and 
USB/power cable work correctly, but the battery 
will not charge.
The battery does not charge while the device is consuming 
full power. Try turning off the device.
The battery may be too hot or too cold to charge properly. If 
you think this is the probable cause, let the battery reach 
room temperature and try again.
Let the battery discharge completely, then try charging it 
again. 
Check the power options. For more information, see 
“Optimizing battery life” on page 29. Is your software using 
the internal storage drive more? Is the display power set to 
turn off automatically? Was the battery fully charged to begin 
with? All these conditions affect how long the charge lasts.
After a period of time, the battery will lose its ability to 
perform at maximum capacity and will need to be replaced. 
This is normal for all batteries.
For more information on maintaining battery power, see 
“Charging the battery” on page 27.
Display problems
Here are some typical display problems and their solutions:
The screen does not look correct.
You can change the display settings by touching the 
Settings ( ) icon on the Home screen. For more 
information, see “Display settings” on page 61. 
						

							95If Something Goes Wrong
Sound system problems
The screen does not appear as bright as it used to 
be
Over a period of time, and depending on the usage of the 
device, the brightness of the screen will deteriorate. This is 
also an intrinsic characteristic of the screen technology. 
When the device is operated on battery power, the screen 
will dim and you may not be able to increase the brightness 
of the screen while on battery power.
Sound system problems
The sound settings can be configured to your desired user 
preferences. For more information, see “Sound settings” on 
page 60.
No sound is coming from the device’s speaker(s).
Adjust the volume control.
If you are using external headphones, speakers, or a 
headset, check that they are securely connected to your 
device.
Wireless networking problems
This section provides general troubleshooting tips for 
networking problems, specifically wireless (Wi-Fi®) 
networking.
The terms and concepts used assume a basic 
understanding of networks, and may be for more 
advanced users. If you need assistance or if you are not 
familiar with the terminology, please contact Toshiba.
❖Your device is equipped with an internal Wi-Fi
® adapter. 
Verify that your Wireless connection is enabled. For more 
information, see “Setting up Wi-Fi® and Bluetooth® 
connections” on page 31.
❖Verify that your device can detect access points or 
routers. If it can detect a Wi-Fi
® access point or router 
then it may be a configuration issue.
❖Verify that the signal strength is good.
❖If another device is on the same network, verify that it 
has network access, and can connect to the Internet. If, 
for example, the other device cannot browse to a public 
Web site, the ISP’s (Internet Service Provider) service 
may be disrupted.
NOTE 
						

							96If Something Goes Wrong
If you need further assistance
❖Verify that the Service Set Identifier (SSID), or network 
name, is correct 
- i.e., that it matches the SSID assigned 
to the access point you are attempting to connect 
through. SSIDs are case-sensitive. 
❖If you have enabled any security provisions (closed 
system, MAC address filtering, Wired Equivalent Privacy 
[WEP], etc.), check the access point vendor's Web site 
for recent firmware upgrades. Problems with WEP keys, 
in particular, are frequently addressed in new firmware 
releases.
If you need further assistance
If you have followed the recommendations in this chapter 
and are still having problems, you may need additional 
technical assistance. This section contains the steps to take 
to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating 
system or the program you are using, it is important to 
investigate other sources of assistance first.
Try the following before you contact Toshiba:
❖Review the troubleshooting information.
❖If the problem occurs while you are running a program, 
consult the program’s documentation for 
troubleshooting suggestions. Contact the software 
company’s technical support group for their assistance.
❖Consult the dealer from whom you purchased your 
device and/or program. Your dealer is your best source 
for current information.
For the detailed specifications for your device, visit 
tabletsupport.toshiba.com.
Contacting Toshiba
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent 
software and hardware options for your device, and for other 
product information, be sure to regularly check the Toshiba 
We b  s i t e  a t tabletsupport.toshiba.com
. 
						

							97If Something Goes Wrong
Other Toshiba Internet Web sites
Other Toshiba Internet Web sites
Toshiba’s worldwide offices
toshiba.comToshiba corporate site
toshiba.com/usMarketing and product information in the 
USA
accessories.toshiba.comAccessories information in the USA
www.toshiba.caCanada
www.toshiba-Europe.comEurope
www.toshiba.co.jp/index.htmJapan
latin.toshiba.comMexico and all of Latin America
acclaim.toshiba.comToshiba USA Self-Service support web site
laptopforums.toshiba.comCommunity discussion forums for Toshiba 
laptop users
Australia
Toshiba (Australia) Pty. Limited
84-92 Talavera Road
North Ryde NSW 2113
Sydney
Australia
Canada
Toshiba Canada Ltd.
191 McNabb Street
Markham, Ontario
L3R - 8H2
Canada
France
Toshiba Systèmes (France) S.A.
7, Rue Ampère; B. P. 131
92800 Puteaux Cédex
France
Germany
Toshiba Europe GmbH
Leibnizstraße 2
D-93055 Regensburg
Germany
Italy
Centro Direzionale Colleoni
Palazzo Perseo
Via Paracelso 10
20041, Agrate Brianza
Milano, Italy
Japan
Toshiba Corporation, PCO-IO
1-1, Shibaura 1-Chome
Minato-Ku, Tokyo, 105-8001
Japan
Latin America and Caribbean
Toshiba America Information 
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
Mexico
Toshiba de México S.A. de C.V.
Sierra Candela No.111, 6to. Piso 
Col. Lomas de Chapultepec.
CP 11000 Mexico, DF. 
						

							98If Something Goes Wrong
Toshiba’s worldwide offices
For more information on additional Toshiba worldwide 
locations, please visit: www.toshiba.co.jp/index.htm.
Spain
Toshiba Information Systems 
(España) S.A.
Parque Empresarial San Fernando
Edificio Europa, 1a Planta 
Escalera A
28831 (Madrid) San Fernando de 
Henares
Spain
United Kingdom
Toshiba Information Systems 
(U.K) Ltd.
Toshiba Court
Weybridge Business Park 
Addlestone Road
Weybridge, Surrey KT15 2UL
United Kingdom
United States
Toshiba America Information 
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
The Rest of Europe
Toshiba Europe (I.E.) GmbH
Hammfelddamm 8
D-4-1460 Neuss
Germany 
						

							99
5.375 x 8.375 ver 2.3
Appendix A
Pow e r  C o r d / C a b l e  
Connectors
Your device ships with the correct power supply for the 
country of purchase. This appendix shows the shapes of the 
typical AC power cord/cable connectors for various parts of 
the world.
USA
UL approved
Canada
CSA approved
United Kingdom
BS approved
Europe
VDA approved
NEMKO approved
Australia
AS approved 
						

							100
Glossary
TECHNICAL NOTE: Some features defined in this 
glossary may not be available on your device.
Acronyms
The following acronyms may appear in this User’s Guide.
AC Alternating Current
AppsApplications
bps bits per second
CPU Central Processing Unit
DC Direct Current
DPI Dots Per Inch
EPROMErasable Programmable Read-Only Memory
FCC Federal Communications Commission
GB gigabyte
GPSGlobal Positioning System
HDD Hard Disk Drive
HDMI High-Definition Multimedia Interface
HTMLHypertext Markup Language