Toshiba Encore 2 Instruction Manual

							91If Something Goes Wrong
Disk or storage drive problems
2Touch Personalize, and then Display.
3Use the menu on the right hand side of the page to:
❖Adjust resolution
❖Adjust brightness
❖Calibrate color
❖Change display settings
❖Project to a second screen
❖Adjust ClearType text
4Touch 
OK.
The display mode is set to Simultaneous and the 
external display device does not work.
Make sure the external monitor is capable of displaying at 
resolutions of 1280 x 800 or higher. Devices that do not 
support this resolution will only work in Internal/External 
mode, and not simultaneous mode.
Disk or storage drive problems
Problems with the storage drive or with external media 
usually show up as an inability to access the drive or as 
sector errors. Sometimes a drive problem may cause one or 
more files to appear to have garbage in them.
Error-checking
Run Error-checking, which analyzes the directories and files 
on the storage drive and repairs any damage it finds. 
To run Error-checking:
1Press the 
Windows® ( ) button on the side of the 
device to display the Start screen and swipe in from the 
right edge of the screen. When the Windows
® charms 
appear, touch the 
Search ( ) charm. Then touch the 
Search field and begin typing 
computer.
2Touch 
This PC in the list that appears. 
						

							92If Something Goes Wrong
Disk or storage drive problems
3Touch and hold the drive you wish to check.
   
 
 
(Sample Image) Selecting the drive
4In the pop-up menu, touch Properties.
The drive’s Properties box appears.
5Touch the 
Tools tab.
6Touch the 
Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.
7Even if you do not need to scan the drive for errors you 
can scan by touching 
Scan drive.
Error-checking tests and repairs the storage drive.
Your hard disk seems very slow.
If you have been using your device for a long time, your files 
may have become fragmented. Run Disk Defragmenter. 
To  d o  t h i s :
1Press the 
Windows® ( ) button on the side of the 
device to display the Start screen and swipe in from the 
right edge of the screen. When the Windows
® charms 
appear, touch the 
Search ( ) charm, then type 
Defragment in the Search field.
2Touch 
Defragment and Optimize Drives. 
						

							93If Something Goes Wrong
Sound system problems
3From the Optimize Drives menu touch the drive you wish 
to defragment.
4Touch the 
Optimize button.
The system will display the status as it optimizes and 
defragments the drive.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery 
procedures. Many software packages automatically create 
backup files.
You may also be able to recover lost data using utility 
software. Consult your network administrator.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does 
not run properly, refer to its documentation and check that 
the hardware configuration meets its needs.
Sound system problems
No sound is coming from the device’s speakers.
Adjust the volume control.
Check that the volume control on the device is turned up.
If you are using external headphones or speakers, check that 
they are securely connected to your device.
The device emits a loud, high-pitched noise.
This is feedback between the microphone and the speakers. 
It occurs in any sound system when input from a microphone 
is fed to the speakers and the speaker volume is too loud. 
Adjust the volume control.
Printer problems
This section lists some of the most common printer 
problems.
The printer will not print.
Check that the printer is connected to a working power 
outlet, turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will 
not start printing when there are just two or three sheets of 
paper left in the tray.
Make sure the printer cable is firmly attached to the device 
and the printer. 
						

							94If Something Goes Wrong
Wireless networking problems
Run the printer’s self-test to check for any problem with the 
printer itself.
Make sure you installed the proper printer drivers as shown 
in the instructions that came with the printer.
You may have connected the printer while the device is on. 
Disable Sleep mode, turn off the device, and turn off the 
printer. Turn the printer back on, make sure it is online, and 
then turn the device back on.
Try printing another file. For example, you could create and 
attempt to print a short test file using Notepad. If a Notepad 
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s 
manufacturer.
The printer will not print what you see on the 
screen.
Many programs display information on the screen differently 
from the way they print it. See if your program has a print 
preview mode. This mode lets you see your work exactly as 
it will print. Contact the software manufacturer for more 
information.
Wireless networking problems
This section provides general troubleshooting tips for 
networking problems, specifically wireless (Wi-Fi®) 
networking.
The terms and concepts used assume a basic 
understanding of networks, and may be for more 
advanced users. If you need assistance or if you are not 
familiar with the terminology, please see Windows
® Help 
and Support or contact your computer technician.
❖If your device is equipped with an internal Wi-Fi
® 
adapter, verify that Airplane mode is OFF, see “Setting 
up for communications” on page 73.
❖Verify that your device can detect access points or 
routers. If it can detect a Wi-Fi
® access point or router 
then it may be a configuration issue.
❖Verify that signal strength is good using the utility 
provided with the Wi-Fi
® adapter.
NOTE 
						

							95If Something Goes Wrong
Wireless networking problems
❖If another device is on the same network, verify that it 
has network access, and can connect to the Internet. If, 
for example, the other device cannot browse to a public 
Web site, the ISP’s (Internet Service Provider) service 
may be disrupted.
❖Verify that the Service Set Identifier (SSID), or network 
name, is correct - i.e., that it matches the SSID assigned 
to the access point you are attempting to connect 
through. SSIDs are case-sensitive. 
❖Check the Windows
® Control Panel's Device Manager to 
verify that the Wi-Fi® adapter is recognized by the 
Windows® operating system, and that the driver is 
loaded. To access the Device Manager, press the 
Windows® ( ) button on the side of the device to 
display the Start screen and swipe in from the right edge 
of the screen. When the Windows
® charms appear touch 
the 
Search ( ) charm, and then type Control Panel. 
Touch 
Control Panel, and then select System and 
Security
, and then System. Launch the Device 
Manager and carefully note any error messages 
- these 
will be very helpful if you should confer with a support 
technician at a later time.
To enable/disable the wireless antenna, use the Airplane 
mode switch located under Networks, see “Setting up for 
communications” on page 73.
❖Use IPCONFIG to verify that the device has a useful IP 
address - one other than the private address of 
169.254.xxx.xxx assigned by Windows
®.
1Press the 
Windows® ( ) button on the side of the 
device to display the Start screen and swipe in from 
the right edge of the screen. When the Windows
® 
charms appear, touch the 
Search ( ) charm. Then 
touch the Search field and begin typing 
Cmd.
2Touch 
Command Prompt.
3Enter 
IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be 
displayed.
NOTE 
						

							96If Something Goes Wrong
Develop good computing habits
❖If you have enabled any security provisions (closed 
system, MAC address filtering, Wired Equivalent Privacy 
[WEP], etc.), check the access point vendor's Web site 
for recent firmware upgrades. Problems with WEP keys, 
in particular, are frequently addressed in new firmware 
releases.
Develop good computing habits
Save your work frequently.
You can never predict when your device will lock, forcing you 
to close a program and lose unsaved changes. Many 
software programs build in an automatic backup, but you 
should not rely solely on this feature. Save your work! See 
“Computing tips” on page 51 for instructions.
On a regular basis, back up the information stored 
on your internal storage drive.
Use Windows
® to back up files, or the entire device, to an 
external hard disk. Here are some ways you can do this:
❖Use the Windows
® operating system to back up files or 
your entire device to an external hard disk.
❖Copy files to a rewritable external storage device.
❖Connect your device to the office network and copy files 
to your network partition.
Some people use a combination of these methods, backing 
up all files weekly and copying critical files to external media 
on a daily basis.
If you have installed your own programs, you should back up 
these programs as well as your data files. If something goes 
wrong that requires you to reformat your internal storage 
drive and start again, reloading all your programs and data 
files from a backup source will save time.
Read the documentation.
It is very difficult to provide a fail-safe set of steps you can 
follow every time you experience a problem with the device. 
Your ability to solve problems will improve as you learn about 
how the device and its software work together.
Get familiar with all of the documentation provided with your 
device, as well as the information that may come with the 
programs and devices you purchase. 
						

							97If Something Goes Wrong
Develop good computing habits
Your local computer store or book store sells a variety of 
self-help books you can use to supplement the information 
in the manuals.
Data and system configuration backup in the 
Windows® operating system
The Windows® operating system offers some easy-to-use 
features for backing up your Windows® settings and your 
data - documents and other important files. Take advantage 
of these features to protect yourself from much more difficult 
and time-consuming restoration procedures, and to 
safeguard your valuable data from loss.
Saving system configuration with restore 
points
The System Restore feature of the Windows® operating 
system quickly creates restore points - ‘snapshots’ of your 
Windows
® operating system configuration - and saves them 
for later recall. If you experience problems after installing 
some new hardware or software, you can easily select a 
previously established Control Point to ‘turn back the clock,’ 
restoring the Windows
® operating system to the state it was 
in just prior to the installation. This is much easier and more 
effective than uninstalling the hardware or software, which 
often leaves behind unwanted files and settings. It is also 
easy to undo a restore point selection, if you change your 
mind.
Follow these steps to create a restore point using the 
System Restore utility:
1Press the 
Windows® ( ) button on the side of the 
device to display the Start screen and swipe in from the 
right edge of the screen. When the Windows
® charms 
appear, touch the 
Search ( ) charm. Then touch the 
Search field and type 
Control. Touch Control Panel in 
the list that appears.
2Touch 
System and Security, and then System.
3In the left pane, touch 
System Protection.
The System Protection tab of the System Properties 
window appears.
4Touch 
Configure.
5Under 
Restore settings select Turn on System 
Protection
. 
						

							98If Something Goes Wrong
Develop good computing habits
6Touch OK.
7Touch 
Create.
8Touch the input field, and enter a name that is 
descriptive enough to be easily understood in the future, 
such as “Before installing Brand X Accounting app.” 
Then touch 
Create.
The Windows
® operating system creates the restore 
point, automatically stamps it with the current date and 
time, and displays a message that the restore point was 
successfully created. 
9Touch 
Close.
Then, at a later time, you can re-establish your Windows
® 
configuration using the saved restore point. To do this:
1Press the 
Windows® ( ) button on the side of the 
device to display the Start screen and swipe in from the 
right edge of the screen. When the Windows
® charms 
appear, touch the 
Search ( ) charm. Then touch the 
Search field and type 
Control. Touch Control Panel in 
the list that appears.
2Touch 
System and Security, and then System.
3In the left pane, touch 
System Protection.
The System Protection tab of the System Properties 
window appears.
4Touch 
System Restore...
5Touch Next.
6Touch the Restore point you want to use, and then touch 
Next.
The time stamp and description of each Restore point is 
displayed.
At this point you can touch “Scan for affected programs” 
to determine what the impact of using the chosen 
Restore Point will be.
7Verify that the Restore point you chose is the correct 
one. If it is not, touch 
Back to return to the previous 
step.
NOTE 
						

							99If Something Goes Wrong
Develop good computing habits
8Close all programs and save all open files.
9Touch 
Finish, and then Ye s to begin the system restore.
Yo u r  W i n d o w s
® operating system configuration will now 
be restored to the state it was in when the chosen 
restore point was created, and then the device will be 
automatically restarted.
Backing up your data or your entire device 
with the Windows® operating system
The most valuable component of your device system is the 
data you create and store on its internal storage drive. Since 
problems with either hardware or software can make the 
data inaccessible or even destroy it, the next most valuable 
component of your device system may be a recent backup 
of your data.
Fortunately, the Windows
® operating system offers a 
convenient way to back up your device or just your 
important files to or hard drives. An external hard drive is 
recommended in case the internal storage drive fails. No 
additional software is required.
Follow these steps to back up your device or files to external 
media, or a storage drive:
You cannot back up the device while running on battery 
power. Connect the USB/AC adaptor before continuing.
1Press the 
Windows® ( ) button on the side of the 
device to display the Start screen and swipe in from the 
right edge of the screen. When the Windows
® charms 
appear, touch the 
Search ( ) charm. Then touch the 
Search field and type 
Control. Touch Control Panel in 
the list that appears.
2Touch 
Save backup copies of your files with File 
History
 under the System and Security heading. 
Follow the on-screen instructions to back up your files.
For additional Help, launch the Windows
® Help and Support 
screen, and search for “back up files,” see “The Windows® 
operating system can help you” on page 87.
NOTE 
						

							100If Something Goes Wrong
Develop good computing habits
General tips for installing hardware and 
software
Here are a few tips to help ensure safe and easy installation 
of new hardware (printers, pointing devices, external hard 
drives, scanners, etc.) and software (applications like 
Microsoft
® Office and Adobe® Photoshop®, or utility software 
such as special toolbars for your web browser). 
❖Create a restore point (refer to “Saving system 
configuration with restore points” on page 97). Before 
installing anything, use the System Restore utility to set 
a restore point (see the section titled restore points). If 
anything goes wrong, you will then be able to easily 
restore the Windows
® operating system to the state it 
was in prior to the installation, undoing any changes that 
the installation process introduced.
❖Back up your critical data (see “Backing up your data or 
your entire device with the Windows
® operating system” 
on page 99).
❖Have your back up media on hand in case you need any 
files from them. 
❖Do not guess - follow directions carefully! It is often 
necessary to run an installation utility first - before 
connecting a new hardware item to the device. If the 
device is connected first, it may be very difficult to 
complete the installation successfully. Always carefully 
follow the installation instructions that accompany the 
hardware or software.
❖Restart the Windows
® operating system. Always restart 
the Windows® operating system after each installation, 
even if the installation utility does not prompt you to do 
so. This will ensure that the installation is completed, 
and will clean up anything that the installation utility left 
behind.
❖Do one installation at a time. If you have several new 
items to add to your device system, install just one at a 
time, creating restore points immediately before each 
successive installation. This will make it much easier to 
determine the origin of any new problems. For best 
results, follow this sequence:
1Back up critical data.
2Create a restore point.
3Install one item of hardware or software.