Toshiba Perception 1 2 User Manual
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Direcf-in line DESCRlPTlON This feature permits an incoming trunk to be assigned to a specific station or hunt group, so that an incoming trunk call will ring directly at the specified station or hunt group. A Direct-in Line may be assigned to either the same or an alternate station (or hunt group) during day and night operation. Direct-in Lines are particularly applicable to Attendant-Position Electronic/Digital Telephones, either with or without associated Direct Station Selection Consoles, and Automatic Call Distribution Groups. OPERATION Day and night trunk-to-station Direct-in Line assignments are flexible, and can be altered by the system attendant. To Make Direct-in Line Connections: 1. Dial the directory number. n The EXCL SRC LED will light steadily when the first digit is dialed. n The voice path to the caller will be broken. 4 The DEST directory number will be displayed as the digits are dialed. n STATUS will display RNG, and you will hear ringing tone. 2. Press the m button, or dial the access code (1 i It) . W The LPK LED and all displays will go out. W The RLS LED will light, the console will become idle, and the caller will hear ringing tone. NOTES: 1. If you want to announce the call, wait for the called party to answer before pressing the m button 2. If the call remains unanswered for ( ) seconds, the call will be returned to your console as a Timed Recall. (The TIM LED will display in the ICI display area.) 3. Some or all of the system’s CO trunks may be assigned to ring specific directory numbers (DNs). 4. Once a trunk-to-station assignment is changed by the attendant, it is stored in random access memory and remains effective until the system is reloaded. 5. A trunk-to-station assignment may be changed by the attendant any time when Night Service is not activated. 6. A trunk may not be assigned to multiple DNs; however, one or more trunks may be assigned to the same DN in Versions D.02 software and below. In Versions 0.03 software and above, DIL-delayed ringing is allowed in the Day mode. See this feature for further explanation. 7. To change Night Destinations, see Night Service (Attendant Feature). 8. Trunks can be routed directly to the pilot number for an ACD Group or a Distributed Hunting Group. PROGRAMMING This feature is initially assigned in the DTRK Program at the DAY and NIT prompts, although the attendant has the ability to alter assigned trunk-to- station connections. l-23
Direct-in Line RELATED FEATURES BENEFITS 1. Automatic Call Distribution/Management Information System (ACD/MIS). 2. Attendant-Position Electronic/Digital Telephone (DSWDDSS). 3. Direct-in Line Pooling (System). 4. Consoleless Operation (System). 5. Delayed Ringing (System). The Direct-in Line feature allows any trunk to ring directly at any station without having to go through an attendant. This reduces the cost of handling incoming calls by reducing the call load of an attendant, or by enabling the system to operate without an attendant. A Direct-in Line connection also allows a trunk or group of trunks to ring directly to a group of stations that represent a particular service group. This feature gives the end user the flexibility necessary to configure the call answering/processing arrangement that best fits his or her unique application requirements. 1-24
Direct-in Line Pooling (Delayed Ringing) DESCRIPTION OPERATION PROGRAMMING RELATED FEATURES BENEFITS When the system is in the Day mode of operation, direct-in line trunks may utilize the Direct-in Line Pooling feature. This feature allows up to eight DNs to be assigned to ring either immediately, or after a preset period of time (delayed ringing) per trunk. Stations set for delayed ringing will receive a visual indication of an incoming call before ringing begins. If a pooled DN is busy, then the call will follow the programmed hunt sequence for that DN, and continues to ring at the other programmed stations. When the call is answered on one DN, the other DNs become idle, freeing them to answer another call. Automatic. The termination destination for each DIL trunk, whether it is using just the pooling feature or both pooling and delayed ringing, is programmed in the DTRK Data Block, at the DAY prompt. The timing for delayed ringing is established in the DSYS Data Block, at the DLY prompt. NOTES: 1. These features are available only in Versions 0.03 software and above. For operation of Direct-in Lines on earlier versions of software, refer to the Direct-in Line feature. 2. A maximum of eight DNs per trunk can be assigned to ring. 3. The delay ring timer is a system timer and not set for each trunk. 4. If an attendant console is programmed at the DAY prompt, all other DN assignments will be ignored. 1. Attendant-Position Electronic/Digital Telephone (DSSDDSS). 2. Direct-in Line (System). 3. Consoleless Operation (System). Direct-in Line Pooling enables up to eight station users to share incoming call answering duties for a single trunk. Typically, this feature would be used by members of a single department or work group, although it would be valuable in virtually any application that requires several people to share answering duties for a specific incoming trunk. The ability to delay or prevent ringing at any directory number increases the system’s call processing flexibility. 1-25
Direct Inward Dialing DESCRIPTION Direct Inward Dialing (DID) allows an incoming call from the network to reach a specific station without attendant assistance. Because incoming DID calls route into the system over shared trunk facilities, the end-user can use this feature to reduce trunking costs. DID service is beneficial in a situation where there is a high volume of calls which should go directly to specific stations. Since calls would ordinarily be routed through an attendant, the use of DID reduces the number of necessary attendants in large installations. The use of DID trunks requires that the central office also be equipped for DID service. OPERATION Automatic. NOTES: 1. When the central office accesses a DID trunk in PERCEPTION, the directory number of the desired station within the PBX will automatically be outpulsed. PERCEPTION then translates the received digits to route the call to the appropriate station. 2. PERCEPTION DID trunks may be set for either DTMF or dial-pulse signaling (DTMF is strongly recommended) and can use either immediate start, wink start, or delay-dial operation. 3. Two Listed Directory Numbers (LDNs) can be registered per system so that directed incoming calls will automatically be routed to an attendant. When each call comes in, the attendant console’s ICI display panel will display either LNl or LN2. Once the call is answered, the attendant can extend an incoming call to appropriate system stations. In tenant service, LDN calls will be routed to attendant 0 (tenant 0). 4. When the system is in Night Service, calls to LDNs will automatically be routed to the DN or UNA that is specified by the NT1 and NT2 entries in the DSYS Data Block. LDN night assignments cannot be altered by an attendant. 5. Number Translation and/or digit absorption can be provided on incoming dialed numbers from TIE/CCSA and DID trunks. This process is controlled by the OAB, IAB, TRNl, and TRN2 prompts in the DTGP Data Block as follows: OAB (Outgoing Absorb Digits)-Identifies the digits that are to be ignored for purposes of Toll Restriction. These digits will be outpulsed, but will not be acknowledged by the system as the first digits of a destination number. TO PROGRAM: Enter either the specific digits which are to be absorbed or NONE. A maximum of two digits can be absorbed by the system. IAB (Incoming Absorb Digits)-Defines the number of digits that are to be deleted from a dialed number that is transmitted over a DID trunk. TO PROGRAM: Enter the number of digits (maximum: 2 digits) or NONE. TRNI (Translated Number I)-Defines the absorbed digit (IAB) which is to be translated into another digit(s). (See examples.) 1-26
Direct In ward Dialing PROGRAMMING RELATED FEATURES TO PROGRAM: Enter either X # Y or X # YY X = the digit which is to be translated into another digit or digits (when two digits are absorbed, only the second digit will be translated). Y or YY = the digit or digits which are to take the place of the initially-absorbed digit (X). TRN2 (Translated Number 2)-Defines the absorbed digit (IAB) which is to be translated into another digit or digits. This parameter is the same as TRNl (see examples). TO PROGRAM: EnterX# Y orX # YY: X = The digit which is to be translated into another digit or digits (when two digits are absorbed, only the second digit will be translated). Y or YY = The digit or digits which are to take the place of the initially-absorbed digit (X). EXAMPLE A: IAB= 1 TRNl = 9#2 TRN2 = 8#3 Three Digits Received from CO: 900 - 999; 800 - 819 To Ring Three-digit DNs: 200 - 299; 300 - 319 EXAMPLE B: IAB=2 TRNl = 9#2 TRN2 = 8#3 Four Digits Received from CO: 5900 - 5999; 5800 - 58 19 To Ring Three-digit DNs: 200 - 299; 300 - 319 EXAMPLE C: IAB=2 TRNl = 9#21 TRN2 = 8#32 Four Digits Received from CO: 5900 - 5990; 5800 - 5890 To Ring Four-digit DNs: 2100 - 2199; 3200 - 3299 1. All DID trunk parameters are set via the DTGP and DTRK Data Blocks. 2. LDNs are specified in the LNl and LN2 entries of the DSYS Data Block. These numbers cannot conflict with other station numbers. 1. CCSA Access (System). 2. TIE Trunks (System). 3. Call Forward-Busy (Station). 4. Call Forward-No Answer (Station). 5. Station Hunting (Station). NOTE: The Telco will assign a seven-digit (including office code) directory number to each DID station. However, only the last three or four digits will be transmitted over the trunks to PERCEPTION. The system program l-27
Direct Inward Dialing then correlates the transmitted digits with the DID station’s two-, three-, or four-digit system directory number. BENEFITS The use of Direct Inward Dialing allows a caller to reach a specific station directly, without attendant interception. This both reduces the number of necessary attendants, and frees an attendant for other duties. It also allows calls to a specific person or group to be answered with less delay. This feature is particularly applicable to executive suites, inside sales and customer service organizations, and individual executives for important incoming calls. 1-28
Disfincfive Ringing DESCRIPTION OPERATION PROGRAMMING RELATED FEATURES BENEFITS PERCEPTION provides Distinctive Ringing patterns, which enable a station user to distinguish between incoming station-to-station calls and trunk/attendant-to-station calls. An additional tone sequence is supplied to indicate an automatic callback to a station, and varies according to the absence or presence of the Handsfree Answerback capability. Automatic. NOTES: The following ringing patterns are provided by PERCEPTION: 1. Station-to-station calls: 1 -second on, 3-seconds off, repeating. 2. Trunk/attendant-to-station calls: 0.4-second on, O.P-second off, 0.4-second on, 3-seconds off, repeating. 3. Automatic Callback tone to a station which has Handsfree Answerback capability: Tone burst over the station speaker (0.5-second on). 4. Automatic Callback tone to a standard telephone or electronic/digital telephone, which does not have Handsfree Answerback capability: 0.5~second on, 0.5-second off, repeating for 6 seconds. None. 1. Immediate Ringing (System). 2. Automatic Callback (Station). 3. Tone Buzzing (Electronic/Digital Telephone). 4. Tone Ringing (Electronic/Digital Telephone). Distinctive Ringing patterns provide an immediate indication of what type of call is ringing at a station. This allows a station user to answer a ringing station in the most appropriate manner. l-29
Emergency Ringdown DESCRIPTION OPERATION PROGRAMMING RELATED FEATURES BENEFITS This feature allows a user to indicate the destination for an emergencv signal (station-to-station ring) when a station goes off-hook, but does not complete dialing a valid number within a programmed time period (Dial Pulse Timeout and Line Lockout Time). The destination can be programmed as either a specific station, the attendant, or the system UNA device. An LCD electronic/digital telephone, or the attendant, will display the off-hook telephone’s directory number. A specific q button may be assigned the destination with an emergency or alarm designation. The assignment destination for Emergency Ringdown is programmed in either the DEKT or DSTT Data Block. All (Lodging/Health Care). Emergency Ringdown is intended to primarily enhance guest security in Lodging/Healthcare applications. If a guest or patient suffers an accident, medical problem, or break-in, and attempts to make a call that cannot be completed, an emergency station is notified, and help can be dispatched almost immediately. In other applications, such as warehousing or classrooms, this feature can provide added station user security and reduce the customer’s liability. , l-30
Flexible Numbering DESCRlPTlON The Flexible Numbering Plan allows for flexible station directory number assignment, as well as for the customization of trunk and special service access codes. Such flexibility allows assignments to be made in accordance with a customer’s unique requirements and preferences. OPERATION None. PROGRAMMING Numbering assignments are made during installation programming in accordance with the numbering plan desired by a particular customer. Specific assignments are made in the Data Block which corresponds to each telephone or code type. The various stations and features which require such number assignment are as follows: n Electronic/Digital Telephones-DEKT Data Block W Standard Telephones-DSTT Data Block n Trunk Access Code-DTGP Data Block n Feature Access Code-DACD Data Block n Least Cost Routing-DLCi/DLC2 Data Block n Lodging/Health Care-DHMF Data Block n Data Stations-DDIU Data Block n Listed Directory Numbers-DSYS Data Block n Remote Access Directory Number-DSYS Data Block n All Call Page-DSYS Data Block NOTES: 1. Access code i is always assigned to the attendant console by system software. 2. Access code 1 is not permitted to be used as an access code for a station. Access code 1 may, however, be used as the LCR access code or as a trunk group access code. 3. Rotary dial telephones use single-digit prefixes in place of the 1 and i buttons. The digits, which are composed of these prefixes, however, cannot conflict with any access codes registered in the system. 4. Mixed l-, 2-, 3-, or 4-digit numbering is possible, as long as it does not impose a numbering conflict (e.g., if 51 is assigned as a DN, then neither 5 nor 51X can be assigned as access codes). 5. Feature access codes are preprogrammed, although they can be changed in the DACD Data Block in order to accommodate a customer’s unique requirements or preferences. 6. In Version A levels of software, the system maximum number of different directory numbers is 200. In Versions D.01 and 0.02 software, the system maximum increases to 240. In Version 0.03, it is 510. RELATED FEATURES Multiple Appearing Directory Numbers (System). BENEFITS Flexible Numbering allows a system to be custom-programmed in order to fit a customer’s specific needs or preferences. This numbering flexibility is particularly important when replacing an existing PBX with a PERCEPTION system, since it allows a customer to retain the currently- used numbering plan. In Lodging/Health Care systems, the directory numbers of guest phones can be the same as the room numbers. In other applications, the numbering plan can be configured to reflect the end- user’s organizational or operational structure. l-31
Immediate Ringing DESCRlPTlON The Immediate Ringing feature supplies ringing (20 Hz, tone, or buzz signals) to a station, immediately after the completion of a dialed number. This eliminates the time delay associated with a ringing cycle. OPERATION Ringing is applied to a called station as the result of any of the following performances: W Station-to-station call. n Station call transfer. n Attendant forwarded trunk call. n Application of Call Forwarding features. n DIDICCSIVTIE Trunk call. n DIL. n PVL. PROGRAMMING Each directory number must be specified as ringing via the SCR or PVR entry in the DEKT Data Block. RELATED FEATURES Distinctive Ringing (System). BENEFITS The Immediate Ringing feature immediately notifies an individual of any incoming or a transferred call, and reduces the caller’s waiting time. 1-32