Toshiba Perception Attendant Console User Guide

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							TOSHIBA
TABLE OF CONTENTS
Introduction
...............................2
Console Display Panel......................2-4
Console Keyboard.........................4-6
Volume Control
...........................
.6Handset/Headset.
..........................
.6
Emergency Switches........................
.7
Answering An Incoming Call..................
.7Extending A Call To An Idle Directory Number...
.8Extending A Call To A Busy Directory Number. . 8-9
Timed Recall..............................lOAttendant Recall.
.........................
.I 1
Calling An Outside Number..................
.11Calling A Directory Number.................
.I2Holding A Call On An LPK Key..............
.I2
Through Dialing...........................I3Trunk-To-Trunk Call
.....................13-14
Serial Call................................I 5Exclusion Keys (Splitting).
................
15-16Verify
................................16-18
Paging................................18-19
Meet-Me-Page.............................I 9Attendant Conference...................
.20-2 1Overflow.
...............................
.22
Position Busy.............................22Join Key
................................
.23
Activating Night Service.....................24Night Answering Connections.
.............25-26
Remote Access To System Services.............27
Speed Dialing-System.......................28Trunk Control...........
.*..............29-30
Account Number Recording.................
.31
Message Waiting...........................
.32
Display and Set Date/Time...................33
Cancel All Call Forwarding...................34
System Initialize...........................34
Emergency Transfer........................35
Phone Directory....................Back Cover
0 Copyright 1983 Toshiba TelecomI 
						

							INTRODUCTION
Your PERCEPTION attendant console has been
designed to provide easy access to the wide range
of features offered by your Toshiba telephone
system. The console is equipped with a Display
Panel, Keyboard, Volume Control, and either a
handset or headset. A detailed description of the
console features and operations is found in the
following text.
CONSOLE DISPLAY PANEL
The console display panel includes a Busy Lamp
Field and the following displays: Incoming Call
Identification, Calling Source Number, Class of
Service, Call Destination Number, and Call
Destination Status.
BUSY LAMP FIELD
The Busy Lamp Field (B LF) displays 100 2-digit
numbers 
(00-99), and is equipped with a
“hundreds group”identifier that shows which
group is currently being displayed. The display
alternates between groups in response to
operations of the 
m key (located on the face of
the console).
(continued) 
AEMERGENCYTRANSFER
If the system goes completely out of service and
the MAJOR ALARM lamp is not on, the Emergency
Transfer switch (located on the underside of the
console on the side nearest the dial pad) can be used
to manually set the system into Emergency Transfer
operation. Operating the switch will disconnect
existing calls and connect the designated stations
directly to the outside lines.
TO OPERATE THE EMERGENCY TRANSFER
DEPRESS THE 
m BUTTON
l MAJOR ALARM LED lights
TO RESTORE NORMAL OPERATION
DEPRESS THE 
(EMTI BUTTON
l MAJOR ALARM LED goes off 
						

							CANCEL ALL CALL FORWARDING
It is possible for the Attendant Console to cancel
all Call Forwarding arrangements set up by stationusers.TO CANCEL ALL CALL FORWARDING
1. DEPRESS AN IDLE 
m KEY
l R LS LED goes off
. LPK LED lights
2. DIAL THE CALL FORWARDING CANCEL
CODE
l All CFD arrangements are cancelled
3. DEPRESSTHE 
m KEY
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle
SYSTEM INITIALIZE
The Initialize 
(INT) switch located on the
underside of the console is used to reset system logic
in the event of a system malfunction. This switch
should be used prior to resorting to the Emergency
Transfer switch.
WARNING:
This switch should be used only in extreme situations
as it will cause all calls in the system to be dropped.
TO INITIALIZE THE SYSTEM
1. DEPRESS THE INT SWITCH
l MAJ LED lights momentarily
l RLS LED goes off
l NITE 
& POS BSY LEDs light
l MIN LED lights
2. DEPRESSTHE 
m KEY
l System switches to DAY operation
3. SET SYSTEM TIME 
& DATE
l MIN LED goes off
4. PROCEED WITH 
NORM.ALSYSTEM OPERATIONS
CONSOLE DISPLAY PANEL (continued)INCOMING CALL IDENTIFICATION
The Incoming Call Identification (ICI) display
is a backlighted panel that indicates the type of
call that is currently connected to a console Loop
B key. Twelve different displays are possible:
TIE 
- Tie Trunk
CO 
- CO trunk
WAT- WATS trunk
FX 
- Foreign exchange trunk
OPR 
- Dial “0” call
RCL 
- Recall
SER 
- Serial call
HLD- Held call recall
TIM 
- Timed reminder (Camp-on, RNA, etc.)
LNI - DID call to listed directory number 1
LN2 
- DID call to listed directory number 2
INT 
- Intercept
CALLING SOURCE NUMBER
The Source 
(SRC) display is a 3-character,
7-segment LED display that gives the attendant the
number of the calling station or trunk.
CLASS OF SERVICE
Class of Service 
(COS) is displayed as a 2-character, 7-segment LED display, giving the
attendant the Class of 
Servicf of the calling station
or trunk.
CALL DESTINATION NUMBER
The Destination 
(DEST) display is a 3-character,
7-segment LED display showing the station or
trunk called by the attendant.
(continued)
A 
						

							CONSOLE DISPLAY PANEL (continued)CALL DESTINATION STATUS
The status (STATUS) display is a backlighted
panel which indicates the status of the called station
or trunk. Eight different displays are possible:
RNG
- Called station is ringing
BSY- Called station is busy
DND
- Called station is in Do Not Disturb mode
FWD 
- Called station is forwarded to the
number now displayed as DEST
RST
- Attempted connection is not allowed
HNT
- Called station was busy and hunting
has 
occured to the number now
displayed as DEST
VCT
- Called number does not exist or isdisabled
TLK
- Attendant is in a voice connection with
the called party
CONSOLE KEYBOARD
The console keyboard design includes a display
window, two horizontal rows of 10 keys each, a
12-key dial pad, and a vertical row of four keys.
The faceplate display window houses the following
displays:
Trunk Group Busy (TGB) provides 10 numbered
LEDs to indicate the status of trunk groups O-9.
ALARM 
LEDs for MAJOR, MINOR and TAPE:
MAJOR: Alarm occurs when the system is
not functional and is accompanied
by an emergency transfer.
Ml NOR : Alarm indicates system clock is
not set or ringing power failure
MDR:Alarm indicates a problem with
external SMDR equipment.
Call Waiting (CW) LED indicates that an
unanswered call is waiting for the attendant.DISPLAY and SET DATE/TIME
Your telephone system has an internal clock that
must be set to the correct date and time in order for
features such as Traffic Measurement and Station
Message Detail Recording to be effective.
TO DISPLAY DATE
DEPRESSTHE 
71 KEY
l The date is then displayed:
SRCcos
DEST
Month
DayYear
TO SET DATE
ENTER THE 6-DIGIT DATE (via the dial pad)
IN THE FOLLOWING FORMAT: MMDDYY
e.g. For January 1, 1983, enter 010183
l The new date will appear in the display
TO DISPLAY TIME
DEPRESSTHE 
( KEY A SECOND
TIME
l The time is then displayed:
SRC
cosDEST
HoursMinutes
SecondsTO SET TIME
ENTER THE 
6-DIGIT TIME (via the dial pad)
IN THE FOLLOWING FORMAT: HHMMSS
e.g. For 
9:30 AM, enter 093000
l The new time will appear in the display
The time is displayed and ‘entered in the 24-hour
clock form (for any hour after 12 noon, add 12)
e.g. 
9:30 AM is 0930
9:30 PM is 2130
TO START THE CLOCK AND CLEAR THE
DISPLAY
DEPRESSTHE 
(-1 KEY A THIRD TIME
l Display clears 
						

							MESSAGE WAITING
If your console is designated as the Message
Center, you may indicate to the called station thata message is waiting.TO LEAVE A MESSAGE WAITING SIGNAL
1. PROCESS THE CALL IN THE NORMAL
MANNER
2. IF BUSY OR NO ANSWER:
l DEPRESS THE 
m KEY
l MSG LED lights
l MW indication is set
l DEPRESSTHE 
m KEY
l DEST &STATUS displays go off
3. PROCEED AS NORMAL CALL
TO CANCEL MESSAGE WAITING
1. DEPRESS AN IDLE 
m KEY
l RLS LED goes off
l LPK LED lights
2. DIAL STATION DIRECTORY NUMBER
l DEST is displayed as digits are dialed
l MSG LED shows status of MW of called station
(i.e., if MW is active on that station, the LED
will be on)
3. DEPRESSTHE 
m KEY
l MSG LED goes off (if it was on)
l MW condition is cleared at called station
TO CANCEL& MESSAGE WAITING SIGNALS
1. DEPRESS AN IDLE 
m KEY
l RLS LED goes off
l LPK LED goes on
2. DIAL “ALL CLEAR” ACCESS CODE
l All MW conditions in the system are cancelled
3. DEPRESSTHE 
m KEY
l LPK LED goes off
l RLS LED lights
rToSH’=A-CONSOLE KEYBOARD 
(conthed)The lower horizontal row of keys are all equipped
with 
LEDsand (reading from left to right) are labeled:
MSG :Activates Message Waiting feature if
console is designated as Message Center
SER CALL: Activates the Serial Call feature
SP DIAL: Activates the Speed Dial-System feature
JOIN:Connects two parties which have reached
the attendant on two different 
m keys
PAGE:Provides the attendant with a direct,
push-to-talk access to one paging zone
or All Page
LPK 1-4: The four Loop Keys are used for
answering and originating calls
RLS:
Releases the console from any connection
The upper horizontal row of keys, with the exception
of the HOLD key, are all equipped with 
LEDs and
(reading from left to right) are labeled:
NITE:
Activates the Fixed, Flexible and
Universal Night Answering features
POS BSY: Used to “busy out” one position of a
2-console system
SPARE:Reserved for future use
BUZZ:
Allows the attendant to select whether
or not a signal tone will be heard during
a Call Waiting condition
CONF:Activates an attendant conference (up to
six parties including the attendant console)
OVE RF LOW: Transfers waiting calls to an alternate
answering point
VER/CRG: Overrides a’busy station, trunk or a
Do Not Disturb condition. It is also used
to record an account number when
extending a call
EXCL DEST: Excludes the destination party
from a 3-way conversation
EXCL SRC: Excludes the source party from a
3-way conversation
HOLD:
Holds calls connected to Loop keys 
						

							CONSOLE KEYBOARD (continued)The dial pad is of the standard 1 Z-key alpha-numeric
configuration and is used to dial both internal and
outgoing calls from the console.
The four keys in the vertical row on the right of the
console are not equipped with 
LEDs, and are labeled
(from top to bottom) :
DIS TOD:Displays the time and date from the
system clock. While being displayed
the clock can be corrected
BLF:Used to alternate between the
“hundreds groups” displayed on the
console
RLS SRC:Disconnects the source party from a
Loop key
RLS DEST: Disconnects the destination party
from a Loop key
VOLUME CONTROL
A volume control for the console tone signal
is located on the rear of the console below the Busy
Lamp Field housing.
HANDSET/HEADSET
Your console may be used with either a handset
or headset (whichever is the most comfortable and
convenient for you to use), which may be plugged
in on either side of the unit. Also, the handset cradle
may be mounted on either side of the console.ACCOUNT NUMBER RECORDING
Your system automatically records the details
of some or all of the calls you make to or receive
from outside the system. Recorded calls may be
assigned account numbers for billing purposes(digits).Perform the following before
extending the call:
TO RECORD AN ACCOUNT NUMBER
1. START FROM A NORMAL VOICE
CONNECTION
l LPK LED on
l ICI, SRC displays on
2. DEPRESS THE 
( KEY
l Connection on hold
l 
VER/CRG LED lights
3. DIAL ACCOUNT NUMBER ON THE DIAL PAD
(digits)
l When number is complete:
l 
VER/CRG LED goes off
l Talking connection reestablished
4. PROCESS THE CALL NORMALLY
, 
						

							TRUNK CONTROL (continued)TO PASS A TRUNK TO A STATION
1. DEPRESS AN IDLE 
m KEY
l RLS LED goes off
l LPK LED lights
2. DIAL STATION NUMBER
l DEST displays station number
l STATUS displays RNG
3. STATION ANSWERS
l STATUS changes to TLK
4.DIAL THE TRUNK ACCESS CODE
l SRC displays station number
l COS displays station COS
l DEST displays trunk access code and number
l EXCL SRC lights
l Receive trunk dial tone
5. DEPRESSTHE 
m KEY
l RLS LED lights
l LPK 
& EXCL SRC LEDs and all displays go off
l Station is free to dial on trunk
TO RELEASE TRUNK CONTROL 
(TGB LED is on)
1. DEPRESS AN IDLE (KEY
l R LS LED goes off
l LPK LED lights
2. DIAL 
m mm , FOLLOWED BY THE
TRUNK ACCESS CODE
l TGB LED goes off
l Control is released
3. DEPRESSTHE 
m KEY
l RLS LED lights
l LPK LED goes offEMERGENCY SWITCHES
Two switches are located on the underside of
the console. These switches are for emergency use
only and are labeled as follows:
EMT:The Emergency Transfer switch allows the
attendant to set the EMT circuits manually
in the event of a system malfunction.
INT:
The Initialize switch is used to reset the
system logic in the event of a system
malfunction.
CONSOLE OPERATION
ANSWERING AN INCOMING CALL
1.
2.
3.YOU WILL HEAR AN INCOMING CALL
SIGNAL
l ICI lights and SRC is displayed
l LPK LED flashes
DEPRESS THE APPROPRIATE 
m KEY
l LPK LED lights
l Signalling stops
YOU ARE CONNECTED TO THE CALL
l Make an appropriate response 
						

							EXTENDING A CALL TO AN
IDLE DIRECTORY NUMBER
1. DIAL THE DIRECTORY NUMBER
l EXCL SRC LED lights steadily when first
digit is dialed
l Voice path to caller is broken
l DEST is displayed as digits are dialed
l STATUS displays RNG
l You hear ring tone
2. DEPRESS 1 KEY
l LPK LED, all displays go off
l RLS LED lights
l Console becomes idle
l Caller hears ring tone
NOTE:
1) If you wish to announce the call, wait for the
called party to answer before depressing the 
m
key.2)If the call remains unanswered after (
I
seconds, the call will be returned to your console
as a Timed Recall.EXTENDING A CALL TO A BUSY
DIRECTORY NUMBER
(With Camp-on/Call Waiting)1. DIAL THE DIRECTORY NUMBER
l EXCL SRC LED lights steadily when first
digit is dialed
l Voice path to the caller is broken
l DEST is displayed as digits are dialed
l STATUS displays BSY
l If you hear nothing (Camp-on), go to Step 2
l If you hear ring tone (Call Waiting), go to
Step 4A
l If you hear busy tone, go to Step 3B (it
indicates that Camp-on/Call Waiting is not
possible for one of the following reasons) :
(continued)
ATRUNK CONTROL
Your console allows you to control access to any
trunk group for the purpose of allocating special
facilities. When you have taken control of a trunk
group, a station user trying to access that group
will be routed to your console (ICI displays OPR).
(In some systems a few executive stations will be
allowed to override your control.) The caller’s name
should be listed to be called when a trunk is available.
TO TAKE CONTROL OF A TRUNK GROUP
1. DEPRESS AN IDLE 
m KEY
l LPK LED lights
l 
R LS LED goes off
2.DIAL RR T;;I , FOLLOWED BY THE
TRUNK ACCESS CODE
.TGB (trunk group busy) LED lights
l Control is in effect
3. DEPRESS THE 
m KEY
l RLS LED lights
l LPK LED, all displays go off
IF A STATION USER CALLS A CONTROLLED
TRUNK
1. STATION DIALS ACCESS CODE
l Console signals
l LPK LED flashes
l ICI lights
l SRC and COS are displayed
2. DEPRESS THE APPROPRIATE 
m KEY
l LPK LED lights
Bl Voice connection is established with caller
If a trunk is available, proceed as in ‘*Through
Dialing/: If no trunk is available, take the caller’s
name and station for a callback and then release.
(continued)