Toshiba Satellite 1100 Manual

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There is a problem with the 
copy protection system 
within the DVD-ROM 
drive. Playback cannot con-
tinue.
The DVD-ROM drive 
failed to authenticate 
(authorize playback of) the 
DVD disc. There may be a 
problem with the DVD-
ROM drive.Try to play another disc. 
Contact your supplier’s 
Technical Support.
WinDVD does not support 
this version of the DVD 
specification.Check that this is a 
DVD-Video 1.0 disc.
This DVD disc cannot be 
played in this region.
The selected region cannot 
be used due to one of the 
following:
The Region Code of 
WinDVD and the DVD disc 
do not match. Check the 
Region Code of WinDVD 
within the About tab and 
use a disc from the appro-
priate region.
The Windows operating 
system is assigned to a 
region that does not match 
the Region Code of 
WinDVD.Use DVD content from the 
appropriate region. If appli-
cable on your system, refer 
to the Help file for how to 
change the Region Code. Error message and additional 
informationResolution 
						

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Permission to play is 
denied. Please check the 
Parental Control setting.
The Parental Control set-
ting of WinDVD is lower 
than the Parental Control 
level of the content being 
played. Playback of the 
DVD disc is not authorized.Change the Parental Con-
trol level in the DVD 
Options dialog. Note that 
WinDVD requires a pass-
word for this change.
WinDVD encountered an 
error.Report the problem and any 
error code to your suppliers 
Technical Support.
This file appears to contain 
unsupported data.Please refer to the Sup-
ported Formats section of 
the WinDVD Help file and 
ensure that this file contains 
valid data.
The drive or disc cannot be 
found.
This may be caused by one 
of the following:
No disc in the DVD-ROM 
drive.
No DVD-ROM drive.
A disc of an unsupported 
type in the DVD-ROM 
drive.Check the DVD-ROM drive 
or DVD disc. Ensure the 
disc is a valid type 
(DVD-Video, Video CD, or 
audio CD). Error message and additional 
informationResolution 
						

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Sound system problems 
You do not hear any sound from the computer.
Adjust the volume control.
If you are using external headphones or speakers, check that 
they are securely connected to your computer.
The computer emits a loud, high-pitched noise.
This is feedback between the microphone and the speakers. It 
occurs in any sound system when input from a microphone is 
fed to the speakers and the speaker volume is too loud. Adjust 
the volume control.
Changing the settings for the Record Monitor feature in the 
Recording Control Utility (default Off), or the Mute feature 
in the Mixer Utility (default Enabled), may cause feedback. 
Revert to the default settings.
PC Card problems 
PC Cards (PCMCIA-compatible) include many types of 
devices, such as a removable hard disk, additional memory, 
or a pager. 
Most PC Card problems occur during installation and setup 
of new cards. If you’re having trouble getting one or more of 
these devices to work together, several sections in this chapter 
may apply. Verify with the PC Card documentation that it is 
compatible with Windows
® XP.
Resource conflicts can cause problems when using PC Cards. 
See “Resolving a hardware conflict” on page 183.
Card Information Structure
When you insert a PC Card into a slot, the computer attempts 
to determine the type of card and the resources it requires by 
reading its Card Information Structure (CIS). Sometimes the 
CIS contains enough information for you to use the card 
immediately.  
						

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Other cards must be set up before you can use them. Use the 
Windows® XP PC Card (PCMCIA) Wizard to set up the card. 
Refer to your Microsoft® documentation for more 
information, or refer to the documentation that came with the 
PC Card.
Some card manufacturers use special software called 
enablers to support their cards. Enablers result in 
nonstandard configurations that can cause problems when 
installing the PC Card.
If your system does not have built-in drivers for your PC Card 
and the card did not come with an operating system driver, it 
may not work under the operating system. Contact the 
manufacturer of the PC Card for information about using the 
card under the operating system.
PC Card checklist
❖Make sure the card is inserted properly into the slot.
See “Inserting PC Cards” on page 150 for how to insert 
PC Cards.
❖Make sure all cables are securely connected.
❖Make sure the computer is loading only one version of 
Card and Socket Services.
❖Occasionally a defective PC Card slips through quality 
control. If another PCMCIA-equipped computer is 
available, try the card in that machine. If the card 
malfunctions again, it may be defective.
Resolving PC Card problems
Here are some common problems and their solutions:
The slots appear to be dead. PC Cards that used to work 
no longer work.
Check the PC Card status:
1Click Start. 
						

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2Click My Computer icon with the secondary button, 
then click Properties.
The System Properties dialog box appears.
3Click the Hardware tab.
4Click the Device Manager button.
5Double-click the category listed as PCMCIA adapter.
The operating system displays your PC Card’s Properties 
dialog box, which contains information about your PC 
Card configuration and status.
The computer stops working (hangs) when you insert a 
PC Card.
The problem may be caused by an I/O (input/output) conflict 
between the PCMCIA socket and another device in the 
system. Use Device Manager to make sure each device has its 
own I/O base address. See “Fixing a problem with Device 
Manager” on page 186 for more information.
Since all PC Cards share the same socket, each card is not 
required to have its own address.
Hot swapping (removing one PC Card and inserting 
another without turning the computer off) fails.
Follow this procedure before you remove a PC Card:
1Click the PC Card icon in the system tray.
2Click Stop xxxx, where xxxx is the identifier for your PC 
Card.
The operating system displays a message that you may 
safely remove the card.
3Remove the card from the slot.
The system does not recognize your PC Card or 
PCMCIA socket controller.
1Make sure the computer is not in Standby mode. For 
more information, see “Using Standby” on page 84. 
						

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2Turn off the computer.
3Connect the AC adapter and power cable.
4Keep the computer plugged in for about three hours with 
the power turned off.
The problem may also be caused by a conflict with any 
additional memory in your system.
Removing a malfunctioning card and reinstalling it can 
correct many problems. For more information, see “Inserting 
PC Cards” on page 150. 
A PC Card error occurs.
Reinsert the card to make sure it is properly connected.
If the card is attached to an external device, check that the 
connection is secure.
Refer to the card’s documentation, which should contain a 
troubleshooting section.
Printer problems 
This section lists some of the most common printer problems:
The printer will not print.
Check that the printer is connected to a working power outlet, 
turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will 
not start printing when there are just two or three sheets of 
paper left in the tray.
Make sure the USB printer cable is firmly attached to the 
computer and the printer.
Run the printer’s self-test to check for any problem with the 
printer itself.
Make sure you installed the proper printer drivers, as shown 
in “Setting up a printer” on page 53. 
						

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You may have connected the printer while the computer is on. 
Disable Standby mode, turn off the computer, and turn off the 
printer. Turn the printer back on, make sure it is on line, then 
turn the computer back on.
Try printing another file. For example, you could create and 
attempt to print a short test file using Notepad. If a Notepad 
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s 
manufacturer.
The printer will not print what you see on the screen.
Many programs display information on the screen differently 
from the way they print it. See if your program has a print 
preview mode. This mode lets you see your work exactly as it 
will print. Contact the software manufacturer for more 
information.
Modem problems 
This section lists common modem problems:
The modem will not receive or transmit properly.
Make sure the cable from the modem to the telephone line is 
firmly connected to the computer’s modem port and the 
telephone line jack.
Check the port settings to make sure the hardware and 
software are referring to the same COM port. See 
“Determining the COM port” on page 137.
Check the communications parameters (baud rate, parity, data 
length and stop bits) specified in the communications 
program. It should be set up to transmit at 300, 1200, 2400, 
4800, 9600, 14400, 28800, 33600 bps (bits per second) or 
higher. Refer to the program’s documentation and the modem 
manual for information on how to change these settings. 
						

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The modem is on, set up properly and still will not 
transmit or receive data.
Make sure the line has a dial tone. Connect a telephone 
handset to the line to check this.
The other system may be busy or off line. Try making a test 
transmission to someone else.
Develop good computing habits
Make sure you are prepared.
Save your work frequently.
You can never predict when your computer will lock, forcing 
you to close a program and lose unsaved changes. Many 
software programs build in an automatic backup, but you 
should not rely solely on this feature. Save your work! See 
“Computing tips” on page 59 for instructions.
On a regular basis, back up the information stored on 
your hard disk.
Here are some ways you can do this:
❖Copy files to diskette, following the steps in “Saving your 
work” on page 64.
❖Connect a tape drive to the system and use specialized 
software to copy everything on the hard disk to a tape.
Some people use a combination of these methods, backing up 
all files to tape weekly and copying critical files to diskette on 
a daily basis.
If you have installed your own programs, you should back up 
these programs as well as your data files. If something goes 
wrong that requires you to reformat your hard disk and start 
again, reloading all your programs and data files from a 
backup source will save time. 
						

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Read the user’s guides.
It’s very difficult to provide a fail-safe set of steps you can 
follow every time you experience a problem with the 
computer. Your ability to solve problems will improve as you 
learn about how the computer and its software work together.
Get familiar with all the user’s guides provided with your 
computer, as well as the manuals that come with the 
programs and devices you purchase.
Your local computer store or book store sells a variety of self-
help books you can use to supplement the information in the 
manuals.
If you need further assistance
If you have followed the recommendations in this chapter and 
are still having problems, you may need additional technical 
assistance. This section contains the steps to take to ask for 
help.
Before you call
Since some problems may be related to the operating system 
or the program you are using, it is important to investigate 
other sources of assistance first.
Try the following before contacting Toshiba:
❖Review the troubleshooting information in your 
Windows® XP documentation.
❖If the problem occurs while you are running a program, 
consult the program’s documentation for troubleshooting 
suggestions. Contact the software company’s technical 
support group for their assistance.
❖Consult the dealer from whom you purchased your 
computer and/or program. Your dealer is your best source 
for current information. 
						

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For the number of a Toshiba dealer near you in the United 
States, call: (800) 457-7777.
Contacting Toshiba
If you still need help and suspect that the problem is 
hardware-related, Toshiba offers a variety of resources to help 
you.
1Start with accessing Toshiba on the Internet using any 
Internet browser by typing 
support.toshiba.com
2Next, try one of Toshiba’s online services. The Toshiba 
Forum can be accessed through CompuServe® by typing:
go toshiba.
Toshiba voice contact
Before calling Toshiba, make sure you have:
❖Your computer’s serial number.
❖The computer and any optional devices related to the 
problem.
❖The recovery CDs that came with your system.
❖Name and version of the program involved in the 
problem along with its installation diskettes or CD-ROM.
❖Information about what you were doing when the 
problem occurred.
❖Exact error messages and when they occurred.
For technical support, call the Toshiba InTouch
® Center:
Within the United States at (800) 457-7777
Outside the United States at (949) 859-4273