Toshiba Satellite Pro Te2300 Manual

							 
 
 
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Troubleshooting
9-10TOSHIBA TE2300 Cannot write correctly  If you have trouble writing, make sure you are 
observing the following precautions :  
■ Use only media recommended by TOSHIBA 
■ Do not use the mouse or keyboard during 
writing. 
■ Use only the software supplied with the 
computer for recording. 
■ Do not run or start other software during 
writing. 
■ Do not jar the computer during writing. 
■ Do not connect/ disconnect external devices 
or install/ remove internal cards during 
writing. 
If problems persist, contact your dealer. 
Diskette drive (optional) 
For more information, refer to Chapter 4, Operating Basics. 
Problem Procedure 
Drive does not operate  There may be a faulty cable connection. Check 
the connection to the computer and to the drive. 
Some programs run 
correctly but others do 
not The software or hardware configuration may be 
causing a problem. Make sure the hardware 
configuration matches your software needs. 
You cannot access the 
external 3 1/2 diskette 
drive Try another diskette. If you can access the 
diskette, the original diskette (not the drive) is 
probably causing the problem. 
If problems persist, contact your dealer. 
  
						

							 
 
 
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Troubleshooting
9-11TOSHIBA TE2300 
Infrared port 
Refer also to the documentation for your IrDA compatible device and 
related software. 
Problem Procedure 
Check that the device is connected to an electric 
outlet. Make sure the outlet is supplying power 
by plugging in an appliance. Infrared devices do not 
work as expected 
Make sure there is no obstruction blocking 
communication between the computer and the 
target device.  
If problems persist, contact your dealer. 
Printer 
Refer to the troubleshooting and other relevant sections in your printer 
and software documentation. 
Problem Procedure 
Printer does not turn 
on. Check that the printer is connected to an electric 
outlet. Make sure the outlet is supplying power 
by plugging in an appliance. 
Make sure the printer is turned on and is online 
(ready to use). 
Inspect the cable connecting the printer to the 
computer for damage. Make sure it is securely 
connected. 
A parallel printer connects to the parallel port 
and a serial printer to the serial port. Make sure 
the ports are configured correctly. 
Computer/printer do 
not communicate 
Make sure your software is configured to 
recognize the printer. Check your printer and 
software documentation. 
Printer error  Check your printer documentation. 
If problems persist, contact your dealer. 
Pointing device 
If you are using a PS/2 or serial mouse, also refer to Chapter 8, 
Optional Devices, and to your mouse documentation. If you are using a 
USB mouse, also refer to the USB section in this chapter and to your 
mouse documentation.  
						

							 
 
 
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Troubleshooting
9-12TOSHIBA TE2300 
AccuPoint II 
Problem Procedure 
On-screen pointer 
does not respond to 
AccuPoint II operation The system might be busy. If the pointer is 
shaped as an hourglass, waitfor it to resum its 
normal shape and try again to move it. 
If a PS/2 or serial mouse is connected, check the 
HW Setup window. The Pointing Device
 option should be set to Simultaneous to use 
both the AccuPoint II and an external PS/2 
mouse.
 
Double-Click does not 
work Try changing the double-click speed setting in 
the mouse control utility.  
 1. Open the Control Panel, select the Mouse 
icon and press Enter. 
 2. Click the Buttons tab. 
 3. Set the double-click speed as instructed 
and click OK. 
The mouse pointer 
moves too fast or too 
slow Try changing the speed setting in the mouse 
control utility. 
 1. Open the Control Panel, select the Mouse 
icon and press Enter. 
 2. Click the Pointer Option tab. 
 3. Set the speed as instructed and click OK. 
 
If problems persist, contact your dealer. 
PS/2 mouse 
Problem Procedure 
On-screen pointer 
does not respond to 
PS/2 mouse operation Check that the PS/2 mouse cable’s 6-pin 
connector is firmly connected to the PS/2 
mouse/ keyboard port. 
You may have connected the mouse after turning 
the computer on. Turn off the computer, make 
sure the mouse is firmly connected and turn the 
computer back on. 
  Is your software configured to recognize the 
mouse? Check the software documentation. 
If problems persist, contact your dealer. 
  
						

							 
 
 
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Troubleshooting
9-13TOSHIBA TE2300 
Serial mouse 
This section applies only with Windows® XP operating systems. 
You cannot use a serial mouse with Windows®2000. 
Problem Procedure 
On-screen pointer 
does not respond to 
serial mouse operation Check for a firm connection between the 
computer’s serial port and the cable’s 9-pin 
connector. 
  Did you connect the mouse before turning on the 
computer? 
Is your software configured to recognize the 
mouse? Check the software documentation. 
If problems persist, contact your dealer. 
USB mouse 
Problem Procedure 
The system might be busy. If the pointer is 
shaped as an hourglass, wait for it to resume its 
normal shape and try again to move it. On-screen pointer 
does not respond to 
mouse operation 
Make sure the mouse is properly connected to 
the USB port. 
Double-clicking does 
not work Try changing the double-click speed setting in 
the mouse control utility.  
  1.
 Open the Control Panel, select the Mouse 
icon and press Enter. 
 2.
 Click the Buttons tab. 
 3.
 Set the double-click speed as instructed 
and click OK. 
The mouse pointer 
moves too fast or too 
slow Try changing the speed setting in the mouse 
control utility.  
 
 1. Open the Control Panel, select the Mouse 
icon and press Enter. 
 
 2. Click the Pointer Options tab. 
 
 3.  Set the speed as instructed and click OK. 
The mouse pointer 
moves erratically The mouse might be dirty. Refer to your mouse 
documentations for instructions on cleaning. 
If problems persist, contact your dealer.  
						

							 
 
 
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Troubleshooting
9-14TOSHIBA TE2300 
PC card 
Refer also to Chapter 8, Optional Devices. 
Problem Procedure 
Reseat the PC card to make sure it is firmly 
connected. 
Make sure the connection between the external 
device and the card is firm. 
PC card error occurs 
Check the card’s documentation.
 
If problems persist, contact your dealer. 
Monitor 
Refer also to Chapter 8, Optional Devices, and to your monitor’s 
documentation. 
Problem Procedure 
Monitor does not turn 
on Make sure that the external monitor’s power 
switch is on. Confirm that the external monitor’s 
power cable is plugged into a working power 
outlet. 
Try adjusting the contrast and brightness 
controls on the external monitor. No display 
Press hotkeys Fn + F5
 to change the display 
priority and make sure it is not set for the internal 
display. 
Display error occurs  Check that the cable connecting the external 
monitor to the computer is attached firmly. 
If problems persist, contact your dealer. 
Sound system 
Problem Procedure 
Adjust the volume control dial. 
Check the software volume settings. 
No sound is heard 
Make sure the headphone connection is secure.  
						

							 
 
 
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Troubleshooting
9-15TOSHIBA TE2300   Check Windows Device Manager. Make sure the 
sound function is enabled and that settings for 
I/O address, Interrupt level and DMA are correct 
for your software and do not conflict with other 
hardware devices that you may have connected 
to the computer. 
If problems persist, contact your dealer. 
TV output signal 
Refer also to your Personal Conferencing Kit’s documentation. 
Problem Procedure 
Display on TV is poor  Make sure the TV type is correct for your area: 
NTSC (US, JAPAN), PAL (Europe). 
Try adjusting the contrast and brightness 
controls on the external monitor. No display 
Press hotkeys Fn + F5
 to change the display. 
Refer to Chapter 5, The Keyboard. 
If you turn the computer off in Resume mode 
while the display is on TV, the computer will 
select either the internal LCD or an external computer CRT as the display device. 
If problems persist, contact your dealer. 
USB 
Refer also to your USB device’s documentation. 
Problem Procedure 
Check for a firm cable connection between the 
USB ports on the computer and the USB device. 
Make sure the USB device drivers are properly 
installed. Refer to your Windows documentation 
for information on checking the drivers. 
USB device does not 
work 
If you are using an operating system that does 
not support USB, you can still use a USB mouse 
and/or USB keyboard. If these devices do not 
work, make sure the USB KB/Mouse Legacy 
Emulation item in HW Setup is set to Enabled. 
If problems persist, contact your dealer.  
						

							 
 
 
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Troubleshooting
9-16TOSHIBA TE2300 
Modem 
Problem Procedure 
Communication 
software cant 
initialize modem Make sure the computer’s internal modem 
settings are correct. Refer to Phone and Modem 
Options
 in the Control Panel. 
You can hear a dial 
tone but cant make a 
call If the call is going through a PBX machine, make 
sure the communication application’s tone dial 
detection feature is disabled. 
 
You place a call, but a 
connection cant be 
made Make sure the settings are correct in your 
communications application. 
After making a call 
you can’t hear a ring Make sure the tone or pulse selection in your 
communications application is set correctly. 
 
Communication is cut 
off unexpectedly The computer will automatically cut off 
communication when connection with the carrier 
is not successful for a set time interval. Try 
lengthening this time interval. 
A CONNECT display 
is quickly replaced by 
NO CARRIER Check the error control setting in your 
communications application. 
 
Character display 
becomes garbled 
during a 
communication In data transmission, make sure the parity bit 
and stop bit settings correspond with those of 
the remote computer. 
Check the flow control and communication 
protocol. 
You cannot receive an 
incoming call Check the rings before auto answer setting in 
your communications application. 
If problems persist, contact your dealer.  
						

							 
 
 
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Troubleshooting
9-17TOSHIBA TE2300 
Standby/Hibernation 
Problem Procedure 
The system will not 
enter 
Standby/Hibernation Is Windows Media™ Player open? The system 
might not enter Standby/Hibernation, if Windows 
Media Player is either playing a selection or 
finished playing a selection. Close Windows 
Media Player before you select 
Standby/Hibernation. 
If problems persist, contact your dealer. 
LAN 
Problem Procedure 
Cannot access LAN  Check for a firm cable connection between the 
LAN jack and the LAN HUB. 
Wake-u p on LA N 
does not work Make sure the AC adaptor is connected. The 
Wake-up on LAN function consumes power even 
when the system is off. 
 
If problems persist, consult your LAN 
administrator. 
Wireless LAN 
If the following procedures do not restore LAN access, consult your LAN 
administrator. For more information on wireless communication, refer to 
Chapter 4, Operating Basics. 
Problem Procedure 
Cannot access 
Wireless LAN Make sure the computer’s wireless 
communication switch is set to on. 
If problems persist, consult your LAN 
administrator. 
  
						

							 
 
 
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Troubleshooting
9-18TOSHIBA TE2300 
TOSHIBA support 
If you require any additional help using your computer or if you are having 
problems operating the computer, you may need to contact TOSHIBA for 
additional technical assistance. 
Before you call 
Some problems you experience may be related to software or the 
operating system, it is important to investigate other sources of 
assistance first. Before contacting TOSHIBA, try the following: 
■ Review troubleshooting sections in the documentation for software 
and peripheral devices. 
■ If a problem occurs when you are running software applications, 
consult the software documentation for troubleshooting suggestions. 
Call the software company’s technical support for assistance. 
■ Consult the dealer you purchased your computer and/or software 
from. They are your best sources for current information and support. 
Where to write 
If you are still unable to solve the problem and suspect that it is hardware 
related, write to TOSHIBA at the nearest location listed Appendix C.  
						

							 
 
 
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A-1TOSHIBA TE2300 
Specifications
A. Appendix A 
Specifications
This appendix summarizes the computer’s technical specifications. 
Physical Dimensions 
Size 316 (w) x 275(d) x 33.9 (front)/38.1 (back) 
millimeters (does not include the thicker part of 
the bottom of the computer) 
Weight (typical*) 2.7kilograms (Approximate), configured with: 
14XGA display, fixed DVD-ROM drive, 256MB 
memory, 40GB(5400rpm) HDD. 
* Weight will vary depending on whether or not and what 
kind of options are adopted. 
Environmental Requirements 
Conditions Ambient   Relative 
temperature humidity 
Operating  5°C (41°F) to 35°C (95°F)  20% to 80% 
Nonoperating -20°C (-4°F) to 65°C (149°F)  10% to 90% 
Thermal Gradient  20°C per hour maximum 
Wet-bulb temperature   26°C maximum  
Conditions  Altitude (from sea level) 
Operating  -60 to 3,000 meters 
Nonoperating  -60 to 10,000 meters maximum 
Power Requirements 
AC adaptor 100- 240 volts AC 
50 or 60 hertz (cycles per second) 
Computer 15 VDC 
5.0 amperes 
 
TOSHIBA TE2300 
 User’s Manual A-1