Toshiba Strata Dk Admin/ Dk Backup User Guide

							March 1999
726+,%$Telecommunication Systems Division
Digital Business Telephone Systems
DK Admin/DK Backup
Release 4
User Guide 
						

							Publication Information
Toshiba America Information Systems, Inc., Telecommunication 
Systems Division, reserves the right, without prior notice, to revise 
this information publication for any reason, including, but not limited 
to, utilization of new advances in the state of technical arts or to 
simply change the design of this document.
Further, Toshiba America Information Systems, Inc., 
Telecommunication Systems Division, also reserves the right, without 
prior notice, to make such changes in equipment design or 
components as engineering or manufacturing methods may warrant.
DKA-UG-ADBKP-VC
Version C, March 1999
Version B2, November 1998
Version B1, October 1998
Version B, May 1998
Version A, April 1997
©  Copyright 1999
Toshiba America Information Systems, Inc. 
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights 
hereon, may be reproduced in any form or by any means—graphic, 
electronic, or mechanical, including recording, taping, photocopying, 
or information retrieval systems—without express written permission 
of the publisher of this material.
Strata and Perception are registered trademarks of Toshiba 
Corporation.
Stratagy is a  registered trademark of Toshiba America Information 
Systems, Inc.
Trademarks, registered trademarks, and service marks are the property 
of their respective owners. 
						

							iContents
Contents
Introduction
Organization .......................................................................................................................................... vii
Conventions.......................................................................................................................................... viii
Screen Variations........................................................................................................................... viii
Related Documentation .......................................................................................................................... ix
How To Use This Manual ...................................................................................................................... ix
Chapter 1 – The Grand Tour
Capabilities.............................................................................................................................................. 1
Basic Operations ..................................................................................................................................... 2
Screen Conventions................................................................................................................................. 4
Chapter 2 – Installing DKAdmin
Step 1: Check System Requirements  .................................................................................................... 7
Step 2: Power Up DKAdmin PC ........................................................................................................... 8
Step 3: (Optional) Make Installation Floppy Disks  ..............................................................................9
From Windows ................................................................................................................................. 9
From DOS Only PC.......................................................................................................................... 9
Step 4: Install DKAdmin ..................................................................................................................... 10
Windows PC from CD-ROM .........................................................................................................10
Windows PC from Floppy Disks ....................................................................................................10
DOS Only PC from CD-ROM........................................................................................................11
DOS Only PC from Floppy Disks ..................................................................................................11
Step 5: Run DKAdmin Program  ......................................................................................................... 12
Start-up DKAdmin under Windows 98, 95 or Windows NT 4.0 ................................................... 12
Start-up DKAdmin in MS-DOS .....................................................................................................12
Run DKAdmin................................................................................................................................ 12
Set Windows DKAdmin Program Properties ................................................................................. 13
Step 6: Connect to the Strata DK Telephone System  ......................................................................... 15
Chapter 3 – Installing DKBackup
Step 1: Check System Requirements  .................................................................................................. 17
Step 2: Power Up DKBackup PC ........................................................................................................ 18
Step 3: (Optional) Make Installation Floppy Disks  ............................................................................ 19
From Windows ............................................................................................................................... 19
From DOS Only PC........................................................................................................................ 19
Step 4: Install DKBackup .................................................................................................................... 20
Windows PC from CD-ROM .........................................................................................................20
Windows PC from Floppy Disks ....................................................................................................20 
						

							iiDKAdmin/DKBackup
DOS Only PC from CD-ROM........................................................................................................21
DOS only PC from Floppy Disks ...................................................................................................21
Step 5: Run DKBackup Program  ........................................................................................................ 22
Start-up DKBackup under Windows 3.11, 95, 98 or Windows NT 4.0 ......................................... 22
Start-up DKBackup in MS-DOS ....................................................................................................22
Run DKBackup............................................................................................................................... 22
Set Windows DKBackup Program Properties ................................................................................ 23
Step 6: Connect to the Strata DK Telephone System  ......................................................................... 25
Chapter 4 – Using DKAdmin/DKBackup
Before You Start ................................................................................................................................... 27
Logging On ........................................................................................................................................... 27
DKAdmin ....................................................................................................................................... 27
DKBackup ...................................................................................................................................... 30
Keyboard Conventions .......................................................................................................................... 31
Using the Pull-Down Menus ................................................................................................................. 32
System Messages .................................................................................................................................. 32
Error Messages ...................................................................................................................................... 32
On-Line Help ........................................................................................................................................ 32
Logging Off........................................................................................................................................... 33
Chapter 5 – File Menu
Quick-start Procedures for Using DKAdmin ........................................................................................35
For an Existing Customer ............................................................................................................... 35
For a New Customer ....................................................................................................................... 36
Maintain Customer File......................................................................................................................... 36
Select Customer .................................................................................................................................... 39
Dial DK ................................................................................................................................................. 40
Hangup Connection............................................................................................................................... 42
Transfer DK Data .................................................................................................................................. 42
About ..................................................................................................................................................... 42
Exit ........................................................................................................................................................ 42
Chapter 6 – Administration Menu (DKAdmin)
View Cabinet Diagram.......................................................................................................................... 44
Check Processor Type ........................................................................................................................... 44
System/Station Administration ............................................................................................................. 44
Programming/Updating System .....................................................................................................46
Printing Port/Station Information (F3) ........................................................................................... 47
System Speed Dial Number (F7) .................................................................................................... 48
System LCD Messages (F8) ........................................................................................................... 49
Station Port Attributes (Ctrl Enter)................................................................................................. 49
Saving/Uploading Programmed Data (F9) ..................................................................................... 56
Flexible Button Programming Section .................................................................................................. 61
Telephone Flexible Button Assignments........................................................................................ 61
Add-On Module Button Assignments ............................................................................................ 63
DSS Console Button Assignments .................................................................................................65
Attendant Console Flexible Button Assignments........................................................................... 66 
						

							iiiContents
Speed Dial Programming Section ......................................................................................................... 68
System Speed Dial Numbers .......................................................................................................... 68
Station Speed Dial Numbers........................................................................................................... 69
ACD Administration ............................................................................................................................. 70
ACD Programs ............................................................................................................................... 70
ACD Agent Programs..................................................................................................................... 72
Program Administration Section ........................................................................................................... 73
View All Programs (Download, Edit, Upload) .............................................................................. 74
 Security Maintenance Section .............................................................................................................. 77
Program Security (Default Levels) ................................................................................................. 78
Directory Number Administration ........................................................................................................ 85
DNIS Administration ............................................................................................................................ 89
DNIS/DID/ANI Line Assignments ................................................................................................ 89
DNIS Number/Name/Ringing/VM-ID Assignments ..................................................................... 90
DNIS Network Table Assignments ................................................................................................ 91
DNIS Tenant Lock Assignments ....................................................................................................92
Distributed Hunt Group Administration ............................................................................................... 92
Call Forward Assignments .................................................................................................................... 93
E911/CAMA Trunk Programs (R4 Only) .............................................................................................94
ISDN Programs (R4 Only) .................................................................................................................... 97
Backup/Restore Data............................................................................................................................. 98
View/Print Data..................................................................................................................................... 98
Chapter 7 – Backup Menu (DKBackup)
Check Processor Type ......................................................................................................................... 100
Backup Data ........................................................................................................................................ 100
Restore Data ........................................................................................................................................ 102
Upgrade ............................................................................................................................................... 107
Upgrading a Customer’s Processor .............................................................................................. 107
Strata DK Processor PCB Upgrade .............................................................................................. 107
View/Print Data................................................................................................................................... 115
Chapter 8 – Options Menu
System Installation .............................................................................................................................. 117
Company General Information .....................................................................................................117
Screen Type/Color Installation ..................................................................................................... 118
Printer Type Selection .................................................................................................................. 119
System Miscellaneous Variables ..................................................................................................120
User Password Level Setup .......................................................................................................... 121
Communications Setup ................................................................................................................. 124
System Utilities ................................................................................................................................... 125
ReIndex Files ................................................................................................................................ 125
Appendix A – Connecting to Strata DK
Hardware Requirements ...................................................................................................................... 127
System Connection Configurations..................................................................................................... 127
PIOU/PIOUS/RSSU/RSIU Setup ....................................................................................................... 128
Calling Strata DK Using the Dialer .................................................................................................... 129 
						

							ivDKAdmin/DKBackup
Direct Connection to Strata DK .......................................................................................................... 130
Connection to Strata DK Via Toshiba 
Data Interface Units ...................................................................................................................... 131
Customer Dialer Setup.................................................................................................................. 131
To Make Connection .................................................................................................................... 131
Remote Modem Connection to External 
Modem/TTY Port ......................................................................................................................... 132
Communication Setup .................................................................................................................. 132
Customer Dialer Setup.................................................................................................................. 132
To Make Connection .................................................................................................................... 132
Voice Call Transferred to Modem Connection ................................................................................... 133
Communication Setup .................................................................................................................. 133
Customer Dialer Setup.................................................................................................................. 133
To Make Connection .................................................................................................................... 134
Remote Modem Connection to Modem Pool...................................................................................... 135
Communication Setup .................................................................................................................. 135
Customer Dialer Setup.................................................................................................................. 135
To Make Connection .................................................................................................................... 136
PC DIU/DIU Modem Pool Connection to Strata DK Modem............................................................ 137
Voice Call First, then Modem to Modem Connection ................................................................. 137
Communication Setup .................................................................................................................. 137
Customer Dialer Setup.................................................................................................................. 137
To Make Connection .................................................................................................................... 138
PC DIU/DIU Modem Pool Connection to Strata DK Modem............................................................ 139
DIU to DIU Connection, then Modem to Modem Connection .................................................... 139
Communication Setup .................................................................................................................. 139
Customer Dialer Setup.................................................................................................................. 139
To Make Connection .................................................................................................................... 140
PDIU-DS Modem Pool Installation .................................................................................................... 141
To Make Connection .................................................................................................................... 141
External Maintenance Modem Installation................................................................................... 142
Appendix B – DK424 RCTUE/F Upgrade Using DKAdmin
Upgrading to RCTUE/F ...................................................................................................................... 145
Off-site Upgrade ........................................................................................................................... 145
On-Site Upgrade ........................................................................................................................... 146
Important Things to Do After Upgrading to an RCTUE/F Processor ................................................ 147
Appendix C – Upgrading Strata DK Systems to DK424 Release 4.0
DK424 Release 4.0 Upgrade Procedure.............................................................................................. 150
Upgrading Strata DK Systems to DK424 Release 4.0 ........................................................................ 151
DK424 Release 4.0 Upgrade Programming Example......................................................................... 154
Cabinet Station Port Counting Before/After Release 4.0 Upgrade .............................................. 154
System/Station Administration Screen Before/After Release 4.0 Upgrade ................................. 155
Program Changes Before/After Release 4.0 Upgrade .................................................................. 157
Index   ...................................................................................................................................................... 161 
						

							vii
Introduction
This User Guide introduces you to the DKAdmin/DKBackup programs (previously called 
280Admin/280Backup) which support the Strata DK14, DK16e, DK40 and DK424 digital 
telephone systems.
NoteDKAdmin/DKBackup Release 4 software supports Strata DK14, DK16e, DK40, 
DK280 and DK424 systems.
It guides you step-by-step to mastering the few simple procedures that enable you to fully 
utilize DKAdmin/DKBackup. With this accomplished, you will find DKAdmin/DKBackup to 
be invaluable tools.
Organization
This guide contains the following information:
©Chapter 1 – The Grand Tour gives you a general description of the capabilities, screen 
conventions and basic operations of the DKAdmin/DKBackup programs.
©Chapter 2 – Installing DKAdmin shows you how to install DKAdmin onto your PC.
©Chapter 3 – Installing DKBackup shows you how to install DKBackup onto your PC.
©Chapter 4 – Using DKAdmin/DKBackup explains how to log on and off of DKAdmin/
DKBackup, as well as how to use the pull-down menus, view and respond to system 
messages, and understand the keyboard conventions.
©Chapter 5 – File Menu provides easy step-by-step instructions for using DKAdmin/
DKBackup to program and update the Strata DK, including procedures for both new and 
existing customers. The chapter also includes instructions on how to transfer data to a 
floppy disk.
©Chapter 6 – Administration Menu (DKAdmin) provides complete how-to instructions 
on using the Administration Menu options (e.g., flexible key and speed dial programming, 
system/station and ACD administration, etc.).
©Chapter 7 – Backup Menu (DKBackup) provides detailed instructions on checking the 
processor type, backing up and restoring system data, and upgrading processors. This 
menu is only available in the DKBackup program. The options available on this menu — 
Check Processor Type, Backup/Restore Data, and View/Print Data — also appear on the 
DKAdmin Administration Menu.
©Chapter 8 – Options Menu explains how to change basic system parameters, maintain 
your communication setup, view and print data, reindex files, and view system files.
©Appendix A – Connecting to Strata DK shows how to connect a DKAdmin/DKBackup 
PC to the Strata DK telephone system. 
						

							Conventions–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
viiiDKAdmin/DKBackup ©
Appendix B – DK424 RCTUE/F Upgrade Using DKAdmin
©Appendix C – Considerations for Upgrading DK Systems to DK424 Release 4.0
©Index
Conventions
This guide uses the following conventions:
NoteElaborates specific items or references other information. Within some tables, General 
Notes apply to the entire table and numbered Notes apply to specific items.
Important!Calls attention to important instructions or information.
CAUTION!Advises you that hardware, software applications or data could be damaged 
if the instructions are not followed closely.
Couriershows a computer keyboard entry or screen display. “Type” indicates 
entry of text. “Press” indicates pressing the designated key. Example of 
both:
Type prog then press Enter.
+  shows a multiple PC keyboard or phone button entry. Entries without 
spaces between them show a simultaneous entry. Example: 
Delete+Enter. Entries with spaces between them show a sequential 
entry. Example: # + 5.
~    means “through.” Example: 1 ~ 5.
ädenotes the beginning of a procedure.
ädenotes the step in a one-step procedure.
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
[DN] Directory Number button (also known as an Extension or Intercom 
Number).
[PDN] Primary Directory Number button (the extension Number for your 
telephone).
[SDN] Secondary appearance of a [PDN]. A [PDN] which appears on another 
telephone is considered an [SDN].
[PhDN] Phantom Directory Number button (an additional Directory Number).
Screen Variations
The DKAdmin/DKBackup screens may vary from those shown in this document as selection 
items are periodically modified. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Related Documentation
ix
Related Documentation
The following documents can be used to reference more information about the Strata DK 
systems.
©Strata DK Programming Manual provides all instructions necessary to program the 
system and system record sheets.
©Strata DK Installation & Maintenance Manual provides installation instructions for 
configuring and installing the Strata DK14, DK16e, DK40 and DK424. It also includes 
T1/DS-1 interface installation and configuration instructions and fault finding provides 
flowcharts to troubleshoot the systems, and user guides for stations and peripherals. An 
ACD Section provides instructions for installing ACD into the Strata DK424 and includes 
all ACD programming instructions and record sheets.
©Strata DK Library CD-ROM – contains all current Strata DK documentation and 
enables you to view, print, navigate and search publications.
How To Use This Manual
You can use this guide in a variety of ways, depending on your level of experience with the 
system and your assigned password level.
If you are a new user of DKAdmin/DKBackup, you should attempt to read this entire guide. It 
introduces you to all the features and procedures of the system and will enable you to begin 
working with DKAdmin/DKBackup quickly.
If you are proficient in using DKAdmin/DKBackup, you may still have questions from time-
to-time about a particular function or procedure. Use the Index to locate a subject or item that 
you may have questions about, or scan the Contents.  
						

							How To Use This Manual–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
xDKAdmin/DKBackup