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Toshiba Strata Dk Digital Single Line Telephone User Guide

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    							Telecommunication Systems Division
    May 1999
    Digital Business Telephone Systems
    Digital Single Line Telephone 
    User Guide 
    						
    							Publication InformationToshiba America Information Systems, Inc., Telecommunication 
    Systems Division, reserves the right, without prior notice, to revise this 
    information publication for any reason, including, but not limited to, 
    utilization of new advances in the state of technical arts or to simply 
    change the design of this document.
    Further, Toshiba America Information Systems, Inc., 
    Telecommunication Systems Division, also reserves the right, without 
    prior notice, to make such changes in equipment design or components 
    as engineering or manufacturing methods may warrant.
    DKA-UG-DKSLT-VB
    4016166
    Version B, May 1999
    Version A, September 1996
    © Copyright 1999
    Toshiba America Information Systems, Inc.
    Telecommunication Systems Division
    All rights reserved. No part of this manual, covered by the copyrights 
    hereon, may be reproduced in any form or by any means—graphic, 
    electronic, or mechanical, including recording, taping, photocopying, 
    or information retrieval systems—without express written permission 
    of the publisher of this material.
    Strata is a registered trademark of Toshiba Corporation.
    Stratagy is a registered trademark of Toshiba America Information 
    Systems, Inc.
    Trademarks, registered trademarks, and service marks are the property 
    of their respective owners. 
    						
    							Strata DK Digital Single Line Telephone 5/99i
    Contents
    Introduction
    Organization ........................................................................................................................v
    Conventions .......................................................................................................................vi
    Chapter 1 – The Grand Tour
    Buttons ................................................................................................................................2
    LED Indicators  ....................................................................................................................3
    Volume Controls  .................................................................................................................4
    On-hook/Off-hook ..............................................................................................................4
    Chapter 2 – Features
    Before You Begin  ...............................................................................................................5
    Automatic Line Selection  ................................................................................................5
    Ringing Line Preference  ..................................................................................................5
    Incoming Call Ringing Patterns .......................................................................................6
    Feature Codes  ..................................................................................................................6
    Quick Reference ..................................................................................................................7
    Making an Internal Call  ...................................................................................................7
    Making an Outside Call  ...................................................................................................7
    Making an Outside Call Using ISDN  ..............................................................................8
    Answering Calls ...............................................................................................................8
    Account Code Calls  ............................................................................................................9
    Forced Account Codes .....................................................................................................9
    Emergency Override of Forced Account Code Dialing Requirements  ...........................9 
    						
    							Contents
    Chapter 2 - Features
    iiStrata DK Digital Single Line Telephone 5/99
    Verified Account Codes  ................................................................................................10
    Voluntary Account Codes ..............................................................................................10
    Automatic Busy Redial (ABR)  .........................................................................................11
    Automatic Call Distribution (ACD) ..................................................................................12
    Automatic Callback (ACB) ...............................................................................................13
    Attendant Console Calling  ................................................................................................14
    Background Music (BGM) Over Telephone Speakers  .....................................................15
    Call Forward (CF)  .............................................................................................................15
    Call Forward—External .................................................................................................17
    Call Park Orbits .................................................................................................................20
    Call Pickup  ........................................................................................................................22
    Pick up Calls to a Group  ................................................................................................23
    Conference Calls  ...............................................................................................................24
    CO Line Queuing  ..............................................................................................................26
    Direct Inward System Access (DISA)  ..............................................................................27
    Door Phones  ......................................................................................................................30
    DTMF Tone Dialing with * and #  ....................................................................................31
    Hold ...................................................................................................................................31
    Retrieve a Call on Hold  .................................................................................................32
    Retrieve a Call on Exclusive Hold .................................................................................32
    Message Waiting ...............................................................................................................32
    Set Message Waiting on Other Telephones  ...................................................................34
    Override Calls  ...................................................................................................................35
    Busy Override or Off-hook Call Announce ...................................................................35
    Do Not Disturb (DND) Override  ...................................................................................35
    Executive Override  ........................................................................................................35
    Toll Restriction Override  ...............................................................................................36
    Paging Announcements  ....................................................................................................36
    Repeat Last Number Dialed  ..............................................................................................37
    Speed Dial  .........................................................................................................................38
    Timed Reminders  ..............................................................................................................39 
    						
    							Contents
    Chapter 3 - Toshiba Voice Mail Systems
    Strata DK Digital Single Line Telephone 5/99iii
    Chapter 3 – Toshiba Voice Mail Systems
    Setting Call Forward  .........................................................................................................41
    Voice Mail Identification Code  .....................................................................................41
    Call Forward To Toshiba Voice Systems  ......................................................................43
    Voice Mail Message Retrieval  ..........................................................................................43
    Appendix A – Access Codes
    CO Line Access Codes  .....................................................................................................45
    Paging Access Codes  ........................................................................................................47
    Speed Dial Access Codes ..................................................................................................48
    Appendix B – Centrex Application
    Flexible Directory Numbering  ..........................................................................................49
    Centrex Feature Buttons  ...................................................................................................49
    Ringing Repeat ..................................................................................................................50
    Delayed Ringing  ...............................................................................................................50
    Index ......................................................................................................................................51 
    						
    							Contents
    Chapter 3 - Toshiba Voice Mail Systems
    ivStrata DK Digital Single Line Telephone 5/99 
    						
    							Strata DK Digital Single Line Telephone 5/99v
    Introduction
    This guide provides instructions for operating the DKT2001 Digital Single Line 
    Telephone (SLT) for Strata DK Systems. These systems include:
    ©DK14
    ©DK16e/DK16
    ©DK40i/DK40
    ©DK424/DK280 (Release 3.0 or higher)
    Organization
    This guide is divided as follows:
    ©Chapter 1 – The Grand Tour describes the buttons, LEDs and volume controls 
    of the DKT2001 telephone.
    ©Chapter 2 – Feature Operation
     provides descriptions and operating procedures 
    for all of the features available with DKT2001 telephones. A quick reference is 
    also included.
    ©Chapter 3 – Toshiba Voice Mail Integration explains how to set up your 
    telephone to forward calls to a Toshiba Voice Processing System and to retrieve 
    recorded messages left by callers. 
    						
    							Introduction
    Conventions
    viStrata DK Digital Single Line Telephone 5/99
    ©Appendix A – Access Codes
     provides CO Line Access Codes, Paging Group 
    Codes, Feature Access Codes, and Speed Dial Access Codes.
    ©Appendix B – Centrex Application
     describes the Centrex features which may be 
    available with your Strata DK system.
    Conventions
    äDenotes a procedure
    Elaborates specific items or references other information.
    Important!Calls attention to important instructions or information.
    Letters in [brackets] represent buttons on your telephone which have Directory 
    Numbers on them:
    [PDN] Primary Directory Number button (the Extension or Intercom Number). 
    On the DKT2001, the 
    /LQH button is used as the [PDN]. 
    ([WUDEROGletters represent telephone buttons. For example: .
    ‰
    denotes the step in a one-step procedure.
    ~
    means “through”. For example: 5~10.
    + is used for multiple key entries. For example: Enter your security code + 
     means enter your security code, then press 
    .
    see Figure 9Grey words within the text denote cross-references. In the electronic 
    version of this manual (Strata Library CD-ROM or FYI Internet 
    download), cross-references appear in blue hypertext. The left column gives 
    you the single or 
    numbered steps you need 
    to perform a procedure.The right column gives the immediate response to 
    your action. This column also includes additional 
    notes and comments. 
    						
    							Strata DK Digital Single Line Telephone 5/991
    The Grand Tour1
    This chapter familiarizes you with the controls and indicators located on your Strata 
    DKT2001 Digital SLT.
    Toshiba digital telephones incorporate state-of-the-art telecommunications technology 
    and provide a vast array of calling features. They are easy to operate and all features 
    are accessed with a feature button or a brief access code.  
    						
    							The Grand Tour
    Buttons
    2Strata DK Digital Single Line Telephone 5/99
    Buttons
    Strata DKT2001 telephones come with six 
    fixed buttons (see Figure 1). The functions of 
    each of the buttons are described in Ta b l e  1.
    Two of the buttons (
    /LQH and 0VJ) have 
    LEDs which indicate various line or call 
    states. See Ta b l e  2 for descriptions of the Line 
    LED indicators.
    Table 1 Fixed Button Definitions 
    ButtonDefinitions
    /LQHUsed to answer and place calls. This button is your [PDN]. It is not a CO line button. 
    Also used to program Voice Mail ID codes and Call Forwarding.
    &QI7U QUsed for conference and transfer calls (see “Call Park Orbits” on Page 20 and 
    “Conference Calls” on Page 24).
    +ROGUsed to hold internal or outside calls. Also used for Exclusive hold. See “Hold” on 
    Page 31.
    0VJThe message button is used to call back the station or voice mail device that 
    activated the LED (see “Message Waiting” on Page 32).
    9RO
    s
    9ROtAdjusts volume levels (“Volume Controls” on Page 4).
    Figure 1 Digital Single Line 
    Telephone (DKT2001) 
    						
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