Toshiba Strata Dk Hospitality Management Information System User Guide

							Features
Assigned Rooms Screen
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Assigned Rooms Screen
The Assigned Rooms screen (shown below) displays a list of all occupied and 
reserved rooms for a specified date range. This feature enables you to cancel 
reservations or check-in pending reservation guests.
Each listing consists of the following information: room number and status, 
reservation dates, guest’s last name, confirmation number, and weekly room rate. 
Click on any column heading to sort the screen by subject (e.g., room number, room 
status, etc.). 
The screen can be accessed:
©Automatically during the reservation 
process.
©From Check-in/Reservation screens by 
clicking on the Assigned Rooms button 
(upper left corner of the screen – shown 
at right).
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							Features
Assigned Rooms Screen
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Assigned Rooms Screen Fields (Display Only)
Cancel Reservation
Field Description
Room #Room number.
StatusStatus of room (see “Room Status” on Page 100 for an 
explanation of room status designations).
FromReservation start date.
UntilReservation end date.
Last/FirstPrimary guest’s last, first names.
Conf #HMIS automatically adds this number during the reservation/
check-in (walk-in) process. The number is 12-digits long and 
consists of the Julian calendar date, employee ID and time 
the reservation was made or the walk-in guest was checked 
in. For example, 778AGW130155 represents:
778: Julian calendar date
AGW Employee ID who made reservation/check-in
1301: 1:01 p.m.
55: 55 seconds
RateRoom rate.
1. From the Main 
screen, click Reserve.The Reservation screen displays.
2. Click Cancel in the 
calendar portion of 
the screen.
3. Click Assigned 
Rooms in the upper-
left corner.The calendar displays. You need to select a range of 
dates for the reservation(s) you want to view. 
						

							Features
Assigned Rooms Screen
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Check in Pending-Reservation Guest
4. Select a start date on 
the calendar. Click 
Assigned Check-in 
Date.You can scroll the calendar (months/years) by clicking 
the scroll buttons (t u). If you check the wrong 
date, click Clear Settings to start over.
5. Select an end date on 
the calendar. Click 
Assigned Check-out 
Date.The Assigned Rooms screen displays with the listing 
of all occupied and reserved rooms for the range of 
dates you entered.
This screen can be sorted by any of the columns. Click 
on the column head you want to search (e.g., guest’s 
last name).
6. Highlight the 
reservation.
7. Click Cancel.
8. Click Yes.
9. Click OK.
1. From the Main 
screen, click
Check-In.The Check-in screen displays.
2. Click Assigned 
Rooms in the
upper-left corner.The calendar displays. You need to select a range of 
dates for the reservation you want to view.
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							Features
Automatic Telephone Activation
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Automatic Telephone Activation
This feature turns on the room telephone at check-in. HMIS automatically removes 
outgoing call restriction and enables local and long distance calling through Least 
Cost Routing (LCR). It also automatically sets CFBNA to a designated extension/
location or the Stratagy Voice Processing System.
Upon a guest request, the front desk staff can also manually change these room 
telephone settings by using the Control/Status Tab screen (see “Change Phone 
Service” on Page 40 for more details).
Automatic Wake-up Calls
This feature provides for a single automatic guest wake-up call at a specified time. 
When the guest requests this service, the front desk enters the request into the Main 
screen.3. Select a start date on 
the calendar. Click 
Assigned Check-in 
Date.You can scroll the calendar (months/years) by clicking 
the scroll buttons (t u). If you check the wrong 
date, click Clear Settings to start over.
4. Select an end date on 
the calendar. Click 
Assigned Check-out 
Date.The Assigned Rooms screen displays with the listing 
of all occupied and reserved rooms for the range of 
dates you entered.
This screen can be sorted by any of the columns. Click 
on the column head you want to search (last name, 
etc.).
5. Highlight the Pending 
Reservation.
6. Click Check-In. The Main screen displays with the checked-in guest 
highlighted in the Browse Window. 
						

							Features
Automatic Wake-up Calls
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HMIS initiates the wake-up call by automatically calling the operator/attendant who 
can announce the wake-up call to the guest. Or, by integrating an external device, a 
digitally recorded message, tone, silence or music can be played (music/message 
source required).
If a wake-up call has not been completed within 15 minutes of the requested time (due 
to no answer or high wake-up call traffic), an Overdue Wake-up Call Warning is 
displayed, with an audible beep, on the Main screen of all terminals listing past-due 
and unsuccessful attempts. 
Prior to Setting Wake-up Calls
Important!For the Automatic Wake-up feature to work, the Call Forward–All Calls 
(CFAC)/DND Call Blocking features must be disabled and the Auto-
wakeup Polling feature enabled.
1. From the Main 
screen, click Control/
Status tab.
2. Check the Forwarding 
setting. If the setting 
reads Enabled, click 
Disable DND.
...or if Stratagy is 
installed, check the 
Forwarding 
Immediate setting. If 
the setting reads 
Enabled, click Enable 
CFBNA.
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							Features
Automatic Wake-up Calls
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Set an Automatic Wake-up Call
3. Check the 
Auto-Wakeup Polling 
setting. If the status 
reads Disabled, click 
Setup at the bottom of 
the Main screen.
4. From the right-hand 
corner of the Setup 
Utility screen, click 
Auto Wakeup Polling 
Disabled to deselect 
(uncheck) it.
1. From the Main 
screen, highlight the 
room in the Browse 
Window.
2. Click Wakeup? (right 
top corner of the Main 
screen).
A pop-up dialog box (shown below) displays as a 
reminder to enter the time. 
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							Features
Automatic Wake-up Calls
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Cancel an Automatic Wake-up Call
Handle Unanswered/Overdue Wake-up Calls
HMIS rings the room a designated number of times (set in Setup Utility). If it is busy/
no answer, the system goes on to the next wake-up call. 
If the system cannot reach the room within 15 minutes or the maximum number of 
retries (whichever comes first), the HMIS PC server/workstation screen at the front 
desk emits an audible beep and an Overdue Wake-up List button displays (shown 
below).3. Click OK. Type the 
time in HH:MM 
format.
4. Check PM, if 
applicable.
1. From the Main 
screen, highlight the 
room in the Browse 
Window.
2. Click Wakeup? (right 
top corner of the Main 
screen) to deselect 
(uncheck) it.
NoteThe time does not have to be deleted to cancel 
the auto wake-up call.
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							Features
Automatic Wake-up Calls
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By clicking the Overdue Wake-up List button, a screen pop-up box displays with a list 
of unsuccessful wake-up call attempts. The button remains on the screen for 60 
minutes as a reminder or until all wake-up call listings are cleared (checked) from the 
box.
1. From the Main 
screen, click Overdue 
Wake-up List.The Overdue Wakeup Notifier displays (shown below) 
with a list of unsuccessful wake-up call attempts.The 
front desk must now attempt to make the wake-up call 
to the room.
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							Features
Automatic Wake-up Calls
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View Room Wake-up Call Log
2. After you have made 
the wake-up call, 
click (check) the box 
next to the room 
extension number.This marks the wake-up call for deletion from the list.
3. When finished 
making wake-up 
calls, click OK.If all wake-up calls were made and checked, the 
Overdue list and button disappear from the Main 
screen.
If all wake-up calls were not made, the Overdue Wake-
up List button remains on the Main screen for 60 
minutes as a reminder. If you click on the button a 
second time, the overdue list displays minus any calls 
which were made (and checked) the first time.
1. From the Main 
screen, highlight the 
room in the Browse 
Window.
2. Click Messages Tab.
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							Features
Available Room Selection Screen
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Clear Room Wake-up Log
NoteRoom Wake-up Logs are automatically cleared by HMIS when a guest checks 
out.
Available Room Selection Screen
The Available Room Selection screen (shown on the next page) automatically displays 
during the check-in (walk-in guest) or reservation processes and cannot be accessed 
directly. The screen displays the current room selection information and is used to 
reserve a room or check in a walk-in guest.1. From the Main 
screen, highlight the 
room in the Browse 
Window.
2. Click Messages Tab.
3. Click Clear Msgs/
Wakeup Logs.
Important!This also clears all messages from the 
room record.
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