Toshiba Strata Dk Insight Dk Supervisor Guide
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May 1999 726+,%$Telecommunication Systems Division Digital Business Telephone Systems Insight DK Supervisor Guide
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Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in...
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Insight DK Supervisor 5/99i Contents Introduction Organization .......................................................................................................................................... iii Conventions ........................................................................................................................................... iii Related Documents ...................................................................................................................................
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Contents Wallboards iiInsight DK Supervisor 5/99 Templates ....................................................................................................................................... 19 Scheduling ..................................................................................................................................... 19 Reports ................................................................................................................................................. 19 Event...
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Insight DK Supervisor 5/99iii Introduction This guide provides instructions for using the Strata DK Insight and Insight DK Plus Management Information System (MIS) for call centers. DK Insight and Insight DK Plus are compatible with the following Strata DK Systems: ©DK280 (Release 3.0 or higher) with the RCTUBA/BB, RCTUC/D, RCTUE/F processors ©DK424, with the RCTUBA/BB, RCTUC/D, RCTUE/F processors Organization This guide is divided as follows: ©Chapter 1 – The Grand Tour covers the basic requirements...
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Introduction
Conventions
ivInsight DK Supervisor 5/99
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
NoteElaborates specific items or references other information. Within some tables,
unnumbered notes apply to the entire table and numbered notes apply to specific items.
Important!Calls attention to important instructions or information. 2. When the action you
perform results in a
screen, menu, dialog
box, etc., the
example to the right
displays.
[PDN]...](http://img.usermanuals.tech/thumb/76/86521/w300_toshiba-strata-dk-14-40-424-insight-dk-supervisor-guide_d-5.png "Page 6
Introduction
Conventions
ivInsight DK Supervisor 5/99
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
NoteElaborates specific items or references other information. Within some tables,
unnumbered notes apply to the entire table and numbered notes apply to specific items.
Important!Calls attention to important instructions or information. 2. When the action you
perform results in a
screen, menu, dialog
box, etc., the
example to the right
displays.
[PDN]...")
Introduction Conventions ivInsight DK Supervisor 5/99 Letters in [brackets] represent buttons which have Directory Numbers on them. For example: NoteElaborates specific items or references other information. Within some tables, unnumbered notes apply to the entire table and numbered notes apply to specific items. Important!Calls attention to important instructions or information. 2. When the action you perform results in a screen, menu, dialog box, etc., the example to the right displays. [PDN]...
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Introduction Related Documents/Media Insight DK Supervisor 5/99v CAUTION!Advises you that hardware, software applications or data could be damaged if the instructions are not followed closely. Related Documents/Media Refer to the following documents for more information: ©Strata DK Call Center Solutions – Chapters 3~5 provide an overview of the Insight DK and Insight DK Plus Management Information System (MIS). It summarizes the differences between the Insight DK and DK Plus. It also provides examples...
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Introduction Related Documents viInsight DK Supervisor 5/99
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Insight DK Supervisor 5/991 The Grand Tour1 This chapter explains how to use the Strata Insight DK and Insight DK Plus MIS features. Before You Begin Strata Insight DK and Insight DK Plus require the following: Hardware ©Pentium PC running at 133 MHz or higher ©16 MB memory (32 MBs preferred) ©Hard Disk with capacity to store data records (1.6 GB minimum). Program memory will use approximately 10 MBs. ©SVGA monitor ©1 parallel port and 2 serial ports – must have unique Interrupt Requests (IRQs)...
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The Grand Tour Main Menu and Tool Bars 2Insight DK Supervisor 5/99 Main Menu and Tool Bars The Insight DK Main Menu provides access to all of its features. The software is presented in a Windows format, which is easy to use. The following shows the Main Menu items and icons. When you click on the Reports Icon, the Reporter Toolbar appears (shown below). Online Help You can access online help with specific help on virtually any window of Insight DK and DK Plus. Click on the help icon to view definitions...