Toshiba Strata Dk Standard Telephone User Guide

							Telecommunication Systems Division
May 1999
Digital Business Telephone Systems
Standard Telephone
User Guide 
						

							Publication Information
Toshiba America Information Systems, Inc., 
Telecommunication Systems Division, reserves the right, 
without prior notice, to revise this information publication for 
any reason, including, but not limited to, utilization of new 
advances in the state of technical arts or to simply change the 
design of this document.
Further, Toshiba America Information Systems, Inc., 
Telecommunication Systems Division, also reserves the right, 
without prior notice, to make such changes in equipment 
design or components as engineering or manufacturing 
methods may warrant.
DKA-UG-STDTELVE
4016161
Version E, May 1999 (DK40i)
Version D, January 1999 (Format change)
Version C, April 1998
Version B, October 1997
Version A, September 1996
© Copyright 1999
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the 
copyrights hereon, may be reproduced in any form or by any 
means—graphic, electronic, or mechanical, including 
recording, taping, photocopying, or information retrieval 
systems—without express written permission of the publisher 
of this material.
Strata is a registered trademark of Toshiba Corporation.
Trademarks, registered trademarks, and service marks are the 
property of their respective owners. 
						

							Strata DK Standard Telephone 5/99i
Contents
Introduction
Organization ............................................................................................................... iii
Conventions   ............................................................................................................... iv
Chapter 1 – Features
Before You Begin  ........................................................................................................ 1
Flash .........................................................................................................................1
Incoming Call Ringing Patterns  ............................................................................... 2
Quick Reference  .......................................................................................................... 3
Making an Internal Call  ............................................................................................ 3
Making an Outside Call ............................................................................................ 3
Making an Outside Call Using ISDN  ....................................................................... 3
Answering Calls  ....................................................................................................... 4
Account Code Calls  ..................................................................................................... 4
Forced Account Codes  ............................................................................................. 4
Emergency Override of Forced Account Code Dialing Requirements  .................... 5
Verified Account Codes  ........................................................................................... 5
Voluntary Account Codes  ........................................................................................ 5
Automatic Callback (ACB)  ......................................................................................... 7
Attendant Console Calling ........................................................................................... 8
Call Forward  ................................................................................................................ 8
Call Forward—External  ......................................................................................... 10 
						

							Contents
Chapter 2 - Using Toshiba Voice Mail Systems
iiStrata DK Standard Telephone 4/99
Call Hold  ....................................................................................................................13
Call Park Orbits  ..........................................................................................................14
Call Pickup  .................................................................................................................16
Pick up Calls to a Group  .........................................................................................16
Call Transfer with Camp-on  .......................................................................................17
CO Line Queuing  .......................................................................................................18
Conference and Tandem Calls  ...................................................................................19
Standard Telephones and/or Voice Mail Auto Attendant Devices  .........................19
Direct Inward System Access (DISA) ........................................................................22
Door Phones  ...............................................................................................................24
Emergency Ringdown/Hotline Service  ......................................................................25
Message Waiting  ........................................................................................................26
Set Message Waiting On Other Telephones  ...........................................................27
Override Calls .............................................................................................................27
Busy Override or Off-hook Call Announce  ............................................................27
Do Not Disturb (DND) Override  ............................................................................28
Executive Override ..................................................................................................28
Paging Announcements  ..............................................................................................28
Repeat Last Number Dialed  .......................................................................................29
Speed Dial  ..................................................................................................................29
Tone/Voice First Signaling  ........................................................................................31
Chapter 2 – Using Toshiba Voice 
Mail Systems
Setting Call Forward  ..................................................................................................33
Voice Mail Identification Code ...............................................................................33
Call Forward To Toshiba Voice Systems  ...............................................................34
Voice Mail Message Retrieval  ...................................................................................35
Appendix – Access Codes
CO Line Access Codes  ...............................................................................................37
Paging Access Codes ..................................................................................................39
Speed Dial Access Codes  ...........................................................................................40
Index ...............................................................................................................................41 
						

							Strata DK Standard Telephone 5/99iii
Introduction
This guide provides instructions for operating a standard tone or rotary dial telephone for 
Strata DK Systems. These systems include:
©DK14
©DK16e/16
©DK40i/40
©DK424/DK280 (Release 3.0 or higher)
Organization
This guide is divided as follows:
©Chapter 1 – Feature Operation
 provides descriptions and operating procedures for 
all of the features available with standard telephones.
©Chapter 2 – Toshiba Voice Mail Integration 
explains how to set up your telephone 
to forward calls to a Toshiba Voice Processing System and to retrieve recorded 
messages left by callers.
©Appendix  – Access Codes includes CO Line Access Codes, Paging Group and Zone 
Codes and Call Pickup Codes. 
						

							Introduction
Conventions
ivStrata DK Standard Telephone 5/99
Conventions 
NoteElaborates specific items or references other information.
Important!Calls attention to important instructions or information.
([WUDEROGletters represent telephone buttons. For example: .
ädenotes the step in a one-step procedure.
~means “through”. For example: 5~10.
+ is used for multiple key entries. 
Example: Enter
 + [PDN] + Remote Call Forward Security 
Code +
. The left column gives 
you single or numbered 
steps that you need to 
perform a procedure. 
These steps apply to both 
mouse or keyboard use.The right column gives the immediate response to 
your action. This column also includes additional 
notes and comments.
PDN]
Primary Directory Number. In this guide, [PDN] represents the telephone 
number (also known as an Intercom Number, Extension Number). 
						

							Strata DK Standard Telephone 5/991
Features1
This chapter explains how to use the features on your standard tone or rotary dial 
telephone. There is a Quick Reference section for basic telephone use, followed by the 
features in alphabetical order.
Before You Begin
Your telephone may not have all of the features mentioned in this guide. See your System 
Administrator to find out which features and codes apply to your telephone. If your 
telephone has a rotary dial, dial 
 when a procedure requires that you dial . For 
example, to dial 
 from a rotary phone, dial .
Flash
The term “flash” the hookswitch is used in a number of feature instructions. The following 
explains how to perform this function.  
						

							Features
Before You Begin
2Strata DK Standard Telephone 5/99
äTo Flash the hookswitch
Some CO line features, such as conferencing, Centrex, or behind PBX operation require 
“flashing the CO line,” to dial Centrex/PBX feature access code or extension numbers.
äTo flash a CO line
Incoming Call Ringing Patterns
Your telephone ringing pattern is set in system programming. 
Some systems may use the internal call ring pattern—one second ON, three seconds 
OFF—for incoming outside calls.
A distinct outside call ring pattern—0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON, 
three seconds OFF—is available. ä
While on a call, flash 
(press) the 
hookswitch down 
about 1/2 second, 
then release it.You hear dial tone after flashing the hookswitch. Some 
telephones may have a special button which flashes the 
hookswitch. 
NoteThe hookswitch is located in the handset cradle of 
your telephone. 
1. Momentarily press 
the hookswitch for 
about 1/2 second.After you press the hookswitch, You hear dial tone. This 
hookflashes the Toshiba system only.
2. Press
. You hear Centrex or PBX dial tone. 
3. You can now dial a 
Centrex or PBX 
feature access code or 
extension number. 
						

							Features
Quick Reference
Strata DK Standard Telephone 5/993
Quick Reference
Making an Internal Call
Making an Outside Call
Making an Outside Call Using ISDN
If your Strata DK telephone system has Integrated Services Digital Networking (ISDN) 
features, you can make calls using this advanced service. See your System Administrator 
regarding your system’s capabilities.1. Lift the handset. You hear internal dial tone.
2. Dial the desired 
station number.
1. Lift the handset. You hear internal dial tone.
2. Enter a CO line 
number access code.See Table 1 on Page 38. 
You hear dial tone after entering the access code.
3. Dial the desired 
telephone number.
1. Lift the handset. You hear internal dial tone.
2. Enter a CO line 
number access code.See Table 1 on Page 38. You hear dial tone after entering 
the access code.
3. Enter the desired 
telephone number.Your call rings through to the destination.
NoteIf you need to dial a subaddress (usually required 
for calling station equipment at a location 
requiring extra dialed digits), then, proceed to
Step 4. 
						

							Features
Account Code Calls
4Strata DK Standard Telephone 5/99
Answering Calls
Account Code Calls
Account Codes are used for a variety of reasons, including billing, call tracking, and line 
restriction applications. The system records the Account Codes and can print them with 
other call details on a Station Message Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter an Account Code, called a Forced Account 
Code, before dialing a telephone number. Forced Account Codes can be recorded for 
outgoing calls only.
äTo record a forced account code4. Press 
 to enable the 
system to dial the call
...or to enter a 
subaddress, press 
, 
enter the subaddress, 
then press 
.
äWhen your telephone 
rings, lift the handset 
and speak.The internal ring pattern is one second ON, three seconds 
OFF—for incoming outside calls.
You are connected to the calling party.
1. Lift the handset. You hear dial tone.
2. Dial a CO line 
number access code.See Table 1 on Page 38. The CO line accessed must be set 
to require a forced Account Code in system programming.
3. Enter the Forced 
Account Code.You hear dial tone after you press the last digit of a valid 
account code or busy tone after you press the last digit of 
an invalid code.