Trillium Panther 612 Technical Service Manual

							Operating Technical 
Service 
! Manual 
Instructions ; . . . . . . . . . . . . ..-.........................................................................................................................- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-...................................... 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “... ,.............................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . *.. . . . . . . . . . . . . * . . . . . ..I . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “... . . ........” ........................,.,...... 
Function i User Action i Set/System Response 
OPX Procedures i 15. To make a zone page: . . . . 
[continued from previous page] i 
l Lift handset. : l Continuous tone is heard. 
Busy override has no effect on a Set 
that has activated Do Not Disturb. 
In any event, responder may ignore 
busy override signals. 
l Dial # plus desired 2-digit zone = At both calling and called sta- 
number (51 to 65 - or 50 for all tions,double tone is heard (triple 
zones). tone if all zones paged). 
l Make your announcement. 
j 16. To activate busy override: 
: = When busy station (slow broken 
l Busy station hears tiuec ringing bu- 
: tone) is encountered, press #. 
rsts every time you press #. 
; 17. To respond to busy override signal: 
l Press hookswitch temporarily. 
l Announcement is heard by all called 
stations. 
. . . 
While on a call, three beeps are heard 
(and repeat every 60 seconds that cur- 
rent party remains on line). 
l Current party is placed on hold, and 
you are connected to party activating 
busy override signal. 
: 
l When finished with busy override 1 l Connection with party on hold is re- 
: party, hang up, lift handset, and [ 
established . 
; press hookswitch tcmpomrily. i 
i 18. To retrieve an outside call that an- i 
Typically, the other station calls you 
! other sfolion placed on hold: i and lets you know which outside line 
: the call is on . - and then hangs up. 
[end of OPX procedures] : 
l Aflcr receiving notification from 
other station - but without hanging 
up handset 
- press hookswitch for 
al ieast I second, then release it. 
l Dial ** and the indicated line number 
(01 to 06). 
l Dial tone is heard. 
l Dial tone stops, and you are connect- 
ed with the party on hold. 
(To put this party on hold again, 
press hookswitch only temporarily; 
: subsequently, to retrieve this party 
: form the second hold, press hook- 
i switch temporariIy again.) 
TRILLIUM 
Telephone 
Systems I Panther 6-12 
Page G-17  
						

							Operating 
Instructions Technical 
Service 
Manual l 
:::::::::::::::; :::::::::::::::::::::::: ::::::‘: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .................................................................................................... 
. . . . . . . . . . . . . . . . . . . . . a... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a.. . . . . . . . . . . . . . . . . 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....................................-.................................................. 
f : 
Function j User Action i 
Set&stem Response 
Outgoing Call 
j [Non-handsfree] Lift handset, and press i Dial tone is heard, and selected line in- 
f desired line key. 
i dicator WINKS slowly. 
In handsfree operation, pressing 
l (as i 
fist entry in telephone number se- f [Handsfree] Press * or desired line key. i 
Dial tone is heard, and selected line in- 
quence) automatically selects last i 
! dicator WINKS slowly. 
outside line used at station making call. i 
: Dial desired outside number. 
: Call is made to desired outside party. 
Private Speed Calls 
< If auto hold is activated (see Auto Hold 
feature), Speed must be pressed before 
pressing desired speed dial key - oth- 
erwise, outside line will be placed on 
hold, 
and speed call key will have no 
effect. INon-handsfrecl Lift handset, and press i Dial tone is heard, and selected line in- 
desired lint key. 
; dicator WINKS slowly. 
[Handsfree] Press * or desired line key. i 
Dial tone is heard, and selected line in- 
i dicator WINKS slowly. 
Press desired speed call key (11 to 21) i Desired number is dialed automatically. 
- press 
Speed first if auto hold is 1 
activated. 
Room Monitoring f At monitoring station, press station se- i 
At both sets, single tone is heard, and 
f lect key for station to be monitored. 
i Intercom indicator WINKS slowly; 
For this procedure to work properly, the i 
: sounds made in vicinity of monitored 
monitoring Set must have its micro- i 
: station are heard over monitoring sta- 
phone turned off, and the monitored Set i 
j : tion’s speaker. 
must have its microphone turned on. 
: To cancel room monitoring, press i Room monitoring is cancelled, and 
; Speaker at monitoring station. ; intercom indicator goes OFF at both 
; stations. 
( -rc 
::::. _....- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . - . . . . . . . . . . . . . . . . . . *a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .....................-.............-  . . . “.........m . . . . . . . . . . . . . . . . . 
“U.............,.,” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-.............. “:::::::~:::‘““:“=““~::::” 
d 
Panther 6 12 
Page G-18 I TRILLIUM ( 
Telephone 
Systems  
						

							Technical 
Service 
Manual 
Function User Action ! 
Set/System Response 
SMDR Date and Time (must be per- ; At station 10, press Intercom key. i Continuous tone is heard, and 
Formed from station 10) f Intercom indicator WINKS slowly. 
This procedure requires that the option- f At station 10, dial ‘5. 
j Tone stops, and time and date setting 
al SMDR Interface Unit be installed. I f can proceed. 
See page D-l 1 for example of date and ! 
NOTE time as they appear on SMDR printout. ! 
You may enter as many or as i 
few of the following parame- j 
tcrs as desired. 
: To enter the year, at station 10, dial the j SMDR year is set 
I 2-digit number representing the desired i 
: year, and press Flash/Cancel. t 
; To enter the month, at station 10, dial : SMDR month is set. 
f the 2-digit number representing the de- i 
1 sired month, and press Conference. i 
f 
1 To enter the date, at station 10, dial the i SMDR date is set. 
2-digit number representing the desired i 
: date, and press Intercom. 
: To cntcr the hour, at station 10, dial the i SMDR hour is set. 
; 2-digit number representing the desired i 
f hour (using 24-hour clock - 5 pm be- i 
; comes 17). and press Speed. 
1 To enter the minute at station 10, dial i SMDR minute is set. 
: the 2-digit number representing the de- i 
: sired minute; press Flash/Cancel. i 
: To start timer, at station 10, press i SMDR timer is activated. 
; Mic.on/off. 
c- : ::::::::: :: :..-..............” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
.................................................. ~ 
M . . . . . . . . . * . . . . . . . . . . . . . I..... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .....................,............................. --?:::~~~::::“i:::::::~~~~ 
TRILLIUM 
. Telephone ’ Panther 612 
Systems Page G-19 
. . . . . . . . . . . ..e 
* . . . . . . . “....W 
“=“:?:“::::“::~~“::::::“:::::::::::~~::::::::::::::::::::::::::::::::::::::::::::::::::::::~::::::::::::::::::::::::::::::::::~::::::::::::::::::::::::::::::::::::::::::~- --zr?rr.rrr:::::::::::::::::.%:::::”’-:  
						

							. . . . ______...  . . . . ______... 
Operating  Operating Technical  Technical 
Service  Service 
Instructions  Instructions Manual  Manual r 
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._ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. ... , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . t. c 
Function User Action 
Zone Paging (to a specific zone) 
Also, see Intercom Paging (to all 
stations) 
Zone Paging (to all zones) 
Also, see Intercom Paging (to all sta- Lift handset, and press Intercom - or i Continuous tone is heard, and 
tions) and Loudspeaker (paging) your own station select key. i Intercom indicator WINKS slowly.  won-handsfree] Lift handset, and press 
Intercom. 
[Handsheel Press Intercom 
Dial the desired zone number (51 to 
65). 
Make your announcement 
To issue an all zone page: 
Set/System Response 
Continuous tone is heard, and 
Intercom indicator WINKS slowly. 
Continuous tone is heard, and 
Intercom indicator FS slowly. 
Triple tone is heard at calling and at all 
called stations . 
Announcement is heard at all called 
stations. 
. . . 
Dial 50. Double tone is heard at calling and at all 
called stations . 
Make your announcement. 
To 
respond IO an all zone page: 
[Non-handsfree] List handset, and dial 
l 1. Announcement is heard at all called 
r 
stations. 
( 
. . . 
You are connected to paging party. 
mdsfree] Dial ‘1. You are connected to paging party. 
. . . . . . “” . . . . . . . . . . . ..- - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -- . . . . . . . . . . . . . . . . . . . . . . . - . . . . . . . . . . . . . . . . . . . . . . . . . I . . . . . . . . . . . . . . . . . .....w - .........................,.................. 
. . . . . * . . . . . --- . . . . . . “.~::“:::::::::::::~~:~::::: . . . . . . . . . . . . . . . . . . . . . ..-.- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-................................................................................-........................................... 
. . . . . . . . . . . . . . . . . . . . . / 
Panther 6 12 
Page G-20 I TRILLIUM ( : 
Telephone 
Systems  
						

							Technical 
Service 
Manual Trouble- 
shooting 
Problem i Probable Cause i 
Probable Solution 
No dial tone, but indicators go ON, and j Reversed tip and ring on intercom i Correct station wiring (refer to Station 
intercom tone is heard at your Set j (data) pair i Wiring Table on pages D-3 and D-4). 
When Intercom pressed, continuous 
tone not heard and Intercom indicator 
stays OFF. a. Incorrect station wiring i a. Make sure station wiring is correct 
i (refer to Station Wiring Table on pages 
i D-3 and D-4); check for opens, shorts, 
: wire reversals, and incorrect color code 
: matches. 
b. Improperly connected modular cord 
i b. Make sure 4-wire modular cord is 
; plugged securely into Set and into sta- 
I tion wiring jack &-wire cord is used at 
i stations with external amplifier - see 
i page D- 14). 
c. MDF connection 
: c. Check wiring of 66-block; again, 
i refer to Station Wiring Table on pages 
D-3 and D-4. 
j d. Static discharge i d. Disconnect modular cord from Set 
i and re-connect (this action resets the 
i Set); if problem persists, remove and re- 
: apply power to KSU (this action resets 
; theKSU). 
i e. Loss of power to KSU 
i e. Verify that KSU is connected to un- 
; switched outlet; check that the ground 
i wire is still connected to true earth 
i ground; make sure breaker for outlet is 
i not tripped; and, if using a surge protec- 
: tar, make sure that the surge protector is 
: operationaL 
At alI Sets. when line key is pressed, the : Faulty Central Office line connection to i Make sure 4conductor modular cord 
indicator lights but no dial tone is i theKSU. i between RJ-14 
jack (where incoming 
i line terminates) and KSU is good and is 
i properly installed. (If you are using 
I Power Fail Transfer Units, check all 
: connections between incoming lines, 
: Power Fail Ttinsfer Units, and KSU -L- 
i refer to page D-12 and see the d&gram 
; on page E-3.) If problem persists, notify 
; your local telephone company. 
-.....___._ . ..__.....-_.” . . . . . . . . . . . . . . . . . ...” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . *.- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...” . . . . . . . . . . . . . . . . ....................................--.-.......-. ” ..-................ -... 
. ..““_L__“W . . . . . . . . . . . “.” . . . . . ...” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . *..a . . . . . . . . . . . . . . . . . . . . . . a.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ” . . . . . . . . . . . . . _.~ . . . . . . . . . . ..-.... ““.” ................. I 
TRILLIUM 
Telephone ’ Panther 6 12 
Systems Page H-l 
.rl:: :.--.....-. “.” .-.. . . . . . . . . . . . . . . . . . . ..*.......  ..__ ...........” ......... “...“.:~:.‘::::::::n:::::::::::::::: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...” _...................................... “..“. 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ** . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-.......... ” . . . . . . . . . . . _..” . . . . . . . . I..“,  
						

							Trouble- 
shooting Technical 
Service 
Manual f 
~._.........f.............................................................................................................................................................._......................-...........-........ - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..a . . . . . . . . . . . . . . . ,......................................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-... **.* . . . . . . . . . . . . . -_ . . . . . . . . . ..-........ - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .....  : 
Problem I Probable Cause j Probable Solution 
KSU does not retain feature ! KSU BATTERY switch is OFF i Set WJ BATTERY switch to ON; re- 
programming f progrzn system as necessary. 
Outside calls cannot be made a. Incorrect KSU 
b. Error in tonchotary programming 
c. Incorrectly programmed call 
restrictions a. Make sure you are not trying to use a 
tone mly KSU (part number 90-0166) 
on rev lines; you need a tone/rotary 
KSU @art number 90-0084) to use with 
rotary Lines. 
b. Verify that the Tone or Pulse and 
Telephone or PBX features (program 
code :%X0) are properly programmed 
(see S&on F). 
c VerZy correct programming for the 
Line Group Type feature (program code 
0011). Digits-to-Deny feature (program 
code 00.51), Call Restrictions feature 
(progrzm code (IYYl), Line Group 
Assignment feature (3YYO). Line 
Groupcng feature (program codes 6220 
& 6221). and Flexible Call Restrictions 
feature (program codes 7000-7900). as 
appqriate (see Section F). 
Line indicator FLASHES slowly during i Incorrectly programmed 
Ringing i For yaur Set to ring, it must be pro- 
an incoming call, but no ringing is ; Assignment feature (program codes i grammed to do so by the Ringing 
heard ; 2YYO & 2YY 1) i Assignment feature - for each incom- 
i ing lire you wish to ring at your Set 
! (see S&on F). 
SMDR Interface unit produces no print- i a. Incorrect baud rate setting 
out -or produces erratic data : a. Ver@ that the baud rate setting of the 
: SMDR Interface Unit matches that of 
i the p&tout device. 
; b. Incorrectly programmed Start Data i b. Check programming of Start Data 
f Recording feature (program code 0061) i Reconkng and Interdigit Timer features 
i or Interdigit Timer feature (program i for selection of desired time to wait 
i code 0070) 
: until rxxording starts (see Section F). 
: c. Improper printout device : c. Printout devices that send data back 
; to the source computer (or SMDR 
i Interface unit, in this case) will not 
i work properly; replace printout device 
i or disable retrim signals. 
( .r- 
::::::::::::::::‘:::z:::::::::::::::::::~::::: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :.: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..m........ - . . . . ..-......... -... . . . . . . - . . . . . . . 
. -..-.. . . . . . - . ...” . . . . . . “... 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-..............---...... m . . . ..- . ..-.........-...I . . . . . . . . . . . #/ 
Panther 6 12 
Page H-2 I TRILLIUM (-’ 
Telephone 
Systems  
						

							Technical 
Service 
Manual Trouble- 
shootinrr 
 u 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. . . . . . . ...” . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..........., ::-: :::::: ;::::::::::::::::::::::::::::::::::::::::::::::: . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-..................................................................................... 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-...................................... ** . . . . . . . . . . . . . . . . . - . . ...” . . . . . . . . . . . . . . . . . . . . . . 
Problem j Probable Cause i Probable Solution 
Background music and on-hold music i a. Incorrect connector on cable from j a Make sure that jack is I-&inch phono 
notheardonanyset : music source ; mini-jack - not stereo or attenuator. 
I b. Malfunctioning music source i b. Make sure music source is plugged 
. 
: m, turned on, and operating properly. 
: Refer to manual supplied with music 
: source equipment or call music source 
: equipment manufacturer’s customer 
; service. 
External loud speaker not operational 1 a. Incorrect connector on cable to pag- i a. Make sure that jack is 1-8-inch phono 
j ing equipment i mini-jack - 
not stereo or attenuator. 
; b. Malfunctioning paging equipment or j b. Make sure paging equipment is 
j loudspeaker ; plugged in, turned on, and operating 
; properly. Refer to manual supplied with 
; paging equipment or call paging equip- 
; ment manufacturer’s customer service. 
,’ 
 Neither Door Module is operational j a. Wiring between Door Answer Unit i a. Check continuity of 6-conductor cord 
: andKSU : between DA connector on Door Answer 
: Unit and DOOR connector on KSU. 
; b. KSU not operating properly i b. Press RESET button on KSU. 
j c. Dcfcctive Door Answer Unit i c. Replace Door Answer Unit. 
Individual Door Module not operating i a. Wiring between Door Module and i a Check continuity of 2-wire cable be- 
properly : Door Answer Unit 
; tween Door Module and Door Answer 
,: Unit. 
1 b. D&&e Door Module 
i c. Defective Door Answer Unit i b. Replace Door Module. 
! c. Replace Door Answer Unit. 
L 
TRILLIUM 
Telephone 
Systems Panther 6 12 
Page H-3  
						

							Trouble- 
shooting Technical 
Service 
Manual 
,..........................................................,................................................................................................................................................................................... :.: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
,.,..,....................................” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . *...* . . . . . . . . . . . . . . . . . . . . . . * . . . . . ................................................................. . .............................. c 
Problem Probable Cause f Probable Solution 
2-wire set or other device connected to j a. Station wiring defective or KSU i a. Temporarily install Panther 306 Set at 
OPX unit not working properly 1 working improperly 
; OPX unit station jack: if installed Set 
; doesn’t work properly, check station 
i wiring and/or reset KSU. Re-install 
j OPX unit at station jack once trouble is 
: cleared. 
: b. Defective OPX unit b. Replace OPX unit. 
: c. Defective 2-wire device ; c. Make sure 2-wire device is plugged 
: in, turned on, and operating properly. 
! Refer to nianual supplied with 2-wire 
. i device or call 2-wire device manufac- 
: tuner’s customer service. 
E~temal loud bell does not ring i a. Incorrect programming ; a. Make sure that Loud Bell (program 
: code 0000), Ringing Assignment 
; (2YY0 & 2YYl), Night Transfer 
; Ringing (4YYO), and Loud Bell 
i Ringing (5Xx0) features are pro- 
i grammed correctly (see Section P). 
: b. Faulty wiring 
. . 
i c. Malfunctioning dry contact interface 
: unit b. Make sure that dry contact interface 
unit is wired to pins 49 and 50 of 66- 
block (see Section D) - and that !oud- 
speaker is properly wired to dry contact 
interface unit (see technical manual for 
dry contact interface unit). 
c. Make sure dry contact interface unit 
is plugged in, turned on, and operating 
properly. Refer to manual supplied with 
dry contact interface unit or call dry 
contact interface unit manufacturer’s 
customer service. 
. . . . . . . . . . . . . . . . ..-................: ::: :::::::::::::::::::::::::::::::::::::::::::::::::::::::::............................................................................................................................. - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
,,..** . . . . . . *a . . . . “- . . . . . . . . . . . . . . . . . . . . . . I . . . . . . . . . . . . . ..* . . . . . . . . . . . . . * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a...- . . . . . . . . ................................. / 
Panther 6 12 
Page H-4 I 
TRILLIUM < : 
Telephone 
Systems