Vidicode Soft Call Recorder Manual
Have a look at the manual Vidicode Soft Call Recorder Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 9 Vidicode manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Soft Call Recorder Manual 21 In case recordings are being stopped during conversation there are two possible causes. Either the Detection threshold is set too high to detect your speech, or the Silence Timeout is set too low. Pick up the phone and try to create a recording. Play the recording. To adjust the sound level, return to the menu option “Options/Advanced” and click “Audio Mixer” tab to display. In case the sound is too faint when playing increase “Maximum Peak Level” (to the right) on the Adjust Automatic Gain Control... panel. In case the sound is too loud, lower the “Maximum Peak Level” (to the left). This should lead to a well sounding recording. If this is not the case repeat previous steps to accomplish. In case it is not possible to create a well sounding recording, set the switch at the bottom of the SCR-interface in position B and repeat previous steps to accomplish.
Soft Call Recorder Manual 23 5 Soft Call Recorder Game Port The Soft Call Recorder Game Port communicates through the Game Port of your PC. You need a properly installed sound card on your PC. Connect the SCR-interface following the instructions below. 5.1 Connecting the SCR Game Port Determine the kind of telephone you want to connect the SCR-interface to. This will either be a normal (analog) or digital (e.g. Key System, PBX, ISDN) device. When using a normal (analog) telephone, connect the SCR-interface as in the record from telephone line diagram of Method 1 . When record from telephone line is used the SCR can detect on/off hook straight from the telephone line. The switch at the bottom of the SCR-interface must be in position A. When using a digital telephone, connect the SCR-interface as in the record from handset diagram of Method 2 . When record from handset is used the SCR needs to detect on/off hook by “listening” to the handset. The switch at the bottom of the SCR-interface must be in position A. In case your PC does not come with a “line in” connection, it is possible to connect the SCR-interface using the “Aux” or “Microphone”. Warning: Use supplied and original cables only. Connecting the SCR- interface in any other way than described can cause damage. Tip: When record from handset layout is deployed it is possible to use the provided longer curled cable to connect the handset to the SCR-interface and use your original curled cable to connect the SCR-interface to the telephone. This should prevent tearing the SCR-interface from its place when picking up the phone. The left and right connector may be switched in this particular case.
Soft Call Recorder Manual 24 5.1.1 Connecting diagrams SCR Game port Method 1: record from telephone line Method 2: record from handset soft CALL RECORDER LINE IN JOYSTICK PC soundcard 1 2 3 4 5 6 7 8 9 *0 # soft CALL RECORDER LINE IN JOYSTICK PC soundcard 1 2 3 4 5 6 7 8 9 *0 #
Soft Call Recorder Manual 25 5.2 Windows configuration SCR Game Port The default SCR Game Port Game Port Access is in “DOS style”. See also Game Port Access (9.5.2.7). Most of the time this works all right. However, in some cases it is necessary to move to “Windows style”. In this case a joystick driver that goes with your sound card needs to be installed. It is described below how to install this driver. The Soft Call Recorder requires the drivers for a joystick with 2 axis and 4 buttons that will go with your sound card. To install this driver go to the Control Panel and select “Game Controllers“ or “Gaming Options”. You will see the following:
Soft Call Recorder Manual 26 Select “Add”, select the 2-axis 4-button joystick that goes with your sound card and click “OK”. The game port driver for the Soft Call Recorder will then be displayed: To determine if the game port driver can actually talk to the Soft Call Recorder hardware, click “Properties” and then “Test”.
Soft Call Recorder Manual 27 When the Soft Call Recorder Game Port is connected correctly to the game port and the game port driver can see the hardware, the plus sign (or cross), which represents the axis, will jump around in the screen. Also button 4 will flash. When the Soft Call Recorder is connected to a telephone line with the telephone “on hook” button 2 will light as well. Take the telephone “off hook” and button 2 will darken. This is an excellent test for the SCR Game Port. In case the driver shows a different action find a driver that gives you the correct axis and button display. There is a possibility Windows is unable to control the game port of your PC. This is most likely to happen with PC”s that have a rather old sound system. The configuration described above might fail. In this case the “Dos style” Game Port Access will have to be selected.
Soft Call Recorder Manual 28 5.3 Settings SCR Game Port The settings of the SCR depend on the way you have connected the SCR- interface. Follow the instructions for Settings record from telephone line (5.3.1) if you have connected the SCR-interface using Method 1 . Follow the instructions for Settings record from handset (5.3.2) if you have connected the SCR-interface using Method 2 . In case your SCR does not seem to work in any way try setting the Game Port Access to Windows Style See Windows configuration SCR Game Port (5.2). 5.3.1 Settings record from telephone line Start the Soft Call Recorder software. See Software installation (3.1). • Click the “All” selection in the “View” menu option to enlarge. • Click “Options/Advanced” and click on the “Hardware” tab to display. • Select “Game Port” as Recorder Type and “Line” as Record Source. • Select “Autostart Enabled”, and deselect “Ask to store”. • Set Silence Timeout to “30”. • Click “OK” to confirm. Pick up the phone and “Telephone off hook” will be displayed. Hang up the phone and “Telephone on hook” will display. Pick up the phone, wait for the dial tone and dial a number. Hang up the phone and play the recording using the “play” button. Go to “Options/Advanced”, click the “Hardware” tab. Adjust the Channel A slider until dial tones have a clear undistorted sound. Now create a recording of an actual conversation. If the sound is too faint go to “Options/Advanced”, click the “Audio Mixer” tab. Increase (to the right) the slide bar Wave. If this doesnt suffice, increase (to the right) the slide bar “Record source”. This should lead to a well sounding recording. If this is not the case repeat the previous steps to improve the recording.
Soft Call Recorder Manual 29 5.3.2 Settings record from handset Start the Soft Call Recorder software. See Software installation (3.1). • Click the “All” selection in the “View” menu option to enlarge. • Click “Options/Advanced” and select the “Hardware” tab. • Select “Game Port” for Recorder Type and “Handset” as the Record Source. • Select “Autostart enabled”, deselect “Ask to store”. • Set Silence Timeout to “5”. • Click “OK” to confirm. Pick up the phone and “Telephone off hook” should be displayed. If this does not happen return to “Options/Advanced” and click on the “Hardware” tab. Lower the Detection threshold (to the left) and click “OK” to confirm. Repeat until “Telephone off hook” is displayed when picking up the phone. Pick up the phone, wait for the dial tone and wait another 10 seconds. The sounding of the dial tone is crucial to obtain a good setting. If a new recording is starting every few seconds, return to “Options/Advanced” and click on the “Hardware” tab. Lower the Detection threshold (to the right) a little bit and click “OK” to confirm. Repeat this until a satisfactory adjustment is obtained. Go to the “Options/Advanced” menu selection; click on the “Hardware” tab. Increase Silence Timeout to “30” seconds and confirm. When record from handset is used the SCR needs to detect on/off hook by “listening” to the handset. When hanging up the phone the SCR will keep “listening” to the telephone line. If a “silence” exceeds the Silence Timeout (in this case 30 seconds) the SCR will assume the phone has been hung up. If recordings are stopping during conversation, there are two possible causes. Either the Detection threshold is set too high to detect your speech, or the Silence Timeout is set too short. Pick up the phone, wait for the dial tone and dial a number. Hang up the phone and play the recording using the “play” button. Go to “Options/Advanced”, click the “Hardware” tab. Increase the level of Channel
Soft Call Recorder Manual 30 A and B and create a similar recording. Adjust Channel A and B until dial tones have a clear undistorted sound. Now create a recording of an actual conversation. It is possible the volume of your voice is very different from the remote voice. This can be corrected by adjusting Channel A and B. Due to many differences in handset cables there is no way in telling whether Channel A or B must be increased or lowered. A bit of experimenting will help you find out quickly. Try and make a few recordings to figure out the effects. If the general sound remains too faint, go to “Options/Advanced”, click the “Audio Mixer” tab. Increase (to the right) the slide bar Wave. If this doesnt suffice, increase (to the right) the slide bar “Line in”. This should lead to a well sounding recording. In case it is not possible to accomplish a reasonably good recording you can try setting the switch on the bottom of the SCR-interface in position B and repeat the previous steps to accomplish.