Vidicode Soft Call Recorder Manual
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Soft Call Recorder Manual 31 6 Soft Call Recorder USB The Soft Call Recorder USB is connected to a free USB port. Connect the interface following the instructions. 6.1 Connecting the SCR USB Determine the kind of telephone you want to connect the SCR-interface to. This will either be a normal (analog) or digital (e.g. Key System, PBX, ISDN) device. When using a normal (analog) telephone, connect the SCR-interface as in the record from telephone line diagram of Method 1 . When record from telephone line is used the SCR can detect on/off hook straight from the telephone line. The switch at the bottom of the SCR-interface must be in position A. When using a digital telephone, connect the SCR-interface as in the record from handset diagram of Method 2 . When record from handset is used the SCR needs to detect on/off hook by “listening” to the handset. The switch at the bottom of the SCR-interface must be in position A. In case your PC does not come with a “line in” connection, it is possible to connect the SCR-interface using the “Aux” or “Microphone”. Warning: Use supplied and original cables only. Connecting the SCR- interface in any other way than described can cause damage. Tip: When record from handset layout is deployed it is possible to use the provided longer curled cable to connect the handset to the SCR-interface and use your original curled cable to connect the SCR-interface to the telephone. This should prevent tearing the SCR-interface from its place when picking up the phone. The left and right connector may be switched in this particular case.
Soft Call Recorder Manual 32 6.1.1 Connecting diagrams SCR USB Method 1: Recording from the Line Method 2: Recording from the Handset Warning: Use supplied and original cables only. Connecting the SCR- interface in any other way than described can cause damage. Optional to speakers PC USB connector PC soft CALL RECORDER 1 2 3 4 5 6 7 8 9 *0 # Optional to speakers PC USB connector PC soft CALL RECORDER 1 2 3 4 5 6 7 8 9 *0 #
Soft Call Recorder Manual 33 6.2 Settings SCR USB Once you have connected the SCR USB to your computer’s USB port or USB hub, restart your computer. The next time your operating system loads, it should recognize the new hardware and display the Hardware Wizard to install drivers for your new hardware. Follow the instructions on the screen. You may be asked for your original Windows CD to install the necessary drivers. Once the drivers are installed you will again need to restart your computer. The installation of the SCR USB interface will make this device the preferred sound device of your computer because it is the last device that has been added to your configuration. If you have a soundcard in your system and you are using it for other applications it is advised to set your original sound device back as preferred device. This is done in the following way. Click Start and select the Control Panel. Select Multimedia or Sound and Multimedia and select the Audio tab-page. Now select your preferred device for playing and recording. If you do not restore your soundcard as preferred audio device there is a chance the sound of games and other applications will no longer work. The settings of the SCR depend on the way you have connected the SCR- interface. Follow instructions Settings record from telephone line (4.3.1) in case you have connected the SCR-interface using Method 1 or 3 . Follow instructions Settings record from handset (4.3.2) in case you have connected the SCR-interface using Method 2 or 4 . 6.2.1 Settings record from telephone line Start the Soft Call Recorder software. See Software installation (3.1). Click the menu option “View” and then “All” to enlarge the program dialog. • Click “Options/Advanced” and click on “Hardware” tab to display. • Select “USB” as Recorder Type and “Line” as Record Source. • Select “Autostart Enabled”, deselect “Ask to store”. • Set Silence Timeout to “5”. • Click “OK” to confirm.
Soft Call Recorder Manual 34 Pick up the phone and “Telephone off hook” will be displayed. Hang up the phone and “Telephone on hook” is displayed. Pick up the phone, wait for the dial tone and wait another 10 seconds. The sounding of the dial tone is crucial to obtain a good setting. It is possible a new recording is starting every few seconds. Return to “Options/Advanced” and click on “Hardware” tab to display. Lower the Detection threshold(to the left) and click “OK” to confirm. Pick up the phone and again wait for 10 seconds. In case a new recording is still starting every few seconds than further lower Detection threshold. Repeat until a satisfactory setting is established and a single recording continues for more than 10 seconds. Go to “Options/Advanced”, click on “Hardware” tab to display. Increase Silence Timeout to “60” seconds and confirm. Pick up the phone and try to create a recording. After hanging up, a new record should be created. Now play the recording by highlighting the record and pressing the Play button on the main program screen. To adjust the sound level return to menu option “Options/Advanced” and click “Audio Mixer” tab to display. In case the sound is too faint when playing increase “Maximum Peak Level” (to the right) on the Adjust Automatic Gain Control... panel. In case the sound is too loud, lower the “Maximum Peak Level” (to the left). Using these basic configuration settings should result in a good sounding recording. If this is not the case repeat the previous steps to tweak the settings as needed. 6.2.2 Settings record from handset Start the Soft Call Recorder software. See Software installation (3.1). Click “All” in menu option “View” to enlarge. • Click “Options/Advanced” and click on “Hardware” tab to display. • Select “USB” as Recorder Type and “Handset” as Record Source. • Select “Autostart Enabled”, deselect “Ask to store”. • Set Silence Timeout to “5”.
Soft Call Recorder Manual 35 • Click “OK” to confirm. Pick up the phone and “Telephone off hook” will be displayed. If this is not the case, return to “Options/Advanced” and click on “Hardware” tab to display. Lower Detection threshold(to the left) and click “OK” to confirm. Repeat until “Telephone off hook” is displayed when picking up the phone. Pick up the phone, wait for the dial tone and wait another 10 seconds. The sounding of the dial tone is crucial to obtain a good setting. It is possible that a new recording may start every few seconds. Return to “Options/Advanced” and click on “Hardware” tab to display. Lower Detection threshold (to the left) a little bit and click “OK” to confirm. Repeat until a satisfactory adjustment is obtained. Go to “Options/Advanced”, click on “Hardware” tab to display. Increase “Silence Timeout” to “30” seconds and confirm. When record from handset is used the SCR needs to detect on/off hook by “listening” to the handset. When hanging up the phone the SCR will keep “listening” to the telephone line. If a “silence” exceeds the Silence Timeout (in this case 30 seconds) the SCR will assume the phone has been hung up. In case recordings are being stopped during conversation there are two possible causes. Either the Detection threshold is set too high to detect your speech, or the Silence Timeout is set too low. Pick up the phone and try to create a recording. After hanging up, a new record should be created. Now play the recording by highlighting the record and pressing the Play button on the main program screen. To adjust the sound level, return to the menu option “Options/Advanced” and click “Audio Mixer” tab to display. In case the sound is too faint when playing increase “Maximum Peak Level” (to the right) on the Adjust Automatic Gain Control... panel. In case the sound is too loud, lower the “Maximum Peak Level” (to the left). This should lead to a well sounding recording. If this is not the case repeat previous steps to accomplish. In case it is not possible to create a well sounding recording, set the switch at the bottom of the SCR-interface in position B and repeat previous steps to accomplish.
Soft Call Recorder Manual 37
7 Recorder functions
The operation of the SCR very much resembles your VCR. All Soft Call
Recorder buttons and options will be discussed below.
The upper
slide bar adjusts the volume.
The lower
slide bar represents the length of the recording. Moving the slider
along the slide bar moves the playing position of the recording to the
corresponding position in the recording.
The Record button is used to manually start a recording. A recording
can be started only when the telephone is “off hook”. Automatic recording
starts a new recording every time the telephone is “off hook“. With automatic
recording selected it is not possible to stop a recording manually, only the “on
hook” signal will stop the recording.
The Backward button will move the playing position 60 seconds
backwards.
The Stop button will stop playing and will stop a manually started
recording. With automatic recording selected (enabled) it is not possible to
stop a recording manually.
The Play button is used to play or pause a recording.
Soft Call Recorder Manual 38 The Forward button will move the playing position 60 seconds forwards. The Mute button toggles the speaker on and off. In the entire View of the SCR the database tab (at the top-right of the program window) displays the following keys. The Locked and Unlocked buttons replace each other when pressed. All program actions and operations are disabled when the Unlocked button is pressed and the Locked icon is displayed. However, even when locked, automatic recording remains operational. See Security (8.7). The Upward button and the Downward button move the current selected recording one recording forward or backward in the database. The Recycle Bin button places a selected recording or selection of recordings in the Recycle Bin. Under the menu option File/Recycle Bin, the Recycle Bin recordings can be viewed or permanently removed from the computers hard drive. Recordings you dont want to delete after all can be restored to the current archive with the menu option Action/Restore selection. See also (9.1.3) and (9.2.2). 7.1 Recording 7.1.1 Introduction The recording of telephone conversations is the most important feature of the Soft Call Recorder. Settings are crucial to quality and operation of the Soft Call Recorder. Text in this chapter frequently refers to the settings. Most of the settings can be found on the dialog presented by selecting the menu option “Options/Advanced” on the tabs “Hardware” and “Audio Mixer” (9.5). 7.1.2 Manually starting a recording A recording can be started manually using the record button. A recording can only be started if the telephone is “off hook”.
Soft Call Recorder Manual 39 7.1.3 Automatic recording Recording can also be started automatically every time the telephone is picked up (e.g. taken “off hook”). Automatic recording can be selected in the menu selection Options/Advanced on the “Hardware” tab. If “Ask to store” is selected, a dialog box will be displayed after every recording asking whether you want to store the recording. 7.1.4 Stopping a recording A manually started recording can also be stopped manually. An automatically started recording can only be stopped when the telephone conversation is stopped and the on hook has been generated. When recording from handset this may take a while, because the “Silence Timeout” must pass for the Soft Call Recorder to assume the telephone is on hook. 7.1.5 Beep while recording It is possible, and in some countries mandatory, to sound a beep regularly to indicate you are recording the conversation. This Beep can be selected and its interval set by selecting the menu “Options/Advanced” in the “General” tab. If you are using the SCR Classic, the SCR-interface must be connected in a different way. See Connecting SCR Classic (4.1). 7.2 Playing a recording The playing of a recording is done simply by selecting a recording in the archive and pressing the play-button. The upper slide bar adjusts the volume. The mute button toggles the speaker on and off. While playing the display shows the elapsed time of the recording. The lower slide bar represents the length of the recording. Moving the slider along the slide bar moves the playing position of the recording to the corresponding position in the recording.