Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							UNIFORM CALL DISTRIBUTION (UCD)
STARPLUS * SPD 4696
Digital Key Telephone System
UNIFORM CALL 
DlSTRlBUTlON (Cont’d)
A.
-1-0 P
1.
2.
3.
Alternate UCD Group AssignmentProgramming Steps
lrogram an alternate group:
Press the ALTERNATE UCD GP flexible but-
ton (Button 
#9).Enter the three-digit pilot number (550 to 557)
of the desired alternate UCD group.
Press the HOLD button to save the entry.
Confirmation tone is heard and the display willDescription
ALTERNATE UCD GROUP. An alternate UCD
group can be programmed so that if no station in onegroup is available, the alternate group will be
checked for an available station. This provides a
means to chain or link UCD groups together.
To delete an Alternate UCD Group, press the pound
key three times 
[###I] and press the HOLD button.
now update.
B.UCD Overflow Station AssignmentProgramming Steps
To program UCD Overflow station:
1.Press the OVERFLOW ASSIGN flexible but-
ton (Button 
#lo).
2.Enter the three-digit station number (100 to
195) to designate the UCD Groups overflow
station.3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.Description
UCD OVERFLOW ASSIGN. When an overflow sta-tion is assigned, callers that have remained in queue
for a specified amount of time will be routed to the
assigned overflow station. The overflow station may
not be one of the UCD group stations. Only CO calls
transferred to a UCD group will overflow to the
overflow station when RAN tables have not been
assigned.
To delete an 
Ovenlow Station, press the pound key
three times 
[###I and press the HOLD button.
650-2Issue 1, March 1994 
						

							STARPLUS @ SPD 4896Digital Key Telephone System
UNIFORM CALL DISTRIBUTION (Cont’d)
C. UCD Recorded Announcement
Assignment(s) (RAN)
Programming Steps
To program a Recorded Announcement:
1.Press the ANNOUNCEMENT TBLS flexible
button (Button 
#l 1).
2.Enter a two-digit sequence:
- 1st Digit = RAN port specified for primary
message.
- 2nd Digit = RAN port specified for secon-
dary message.
Example:lan 
entry of 1,2 = Port 1 will answer the call,
Port 2 will provide a secondary message.
0an enty.of 81 = Port 8 will answer the call,
Port 1 will provide a secondary message.
3. Press the HOLD button to save the 
entry.
Confirmation tone is heard and the display willnow update.UNIFORM CALL DISTRIBUTION 
(UCD)Description
UCD 
ANNOUNCEMENTTABLES. An optional Re-
corded Announcement device may be connected to
the system to provide an announcement if all sta-
tions in a UCD group are busy. Up to eight ports in
the system may be assigned to provide a path to
Recorded Announcement devices.
Incoming CO Callers 
will only be answered and
routed to the Overflow assignment if a RAN Table is
assigned.To erase Recorded Announcement(s), press the
pound key two times 
[##I] and press HOLD.
Related Programming: Refer to Sec. 650.3, UCD
RAN Announcement Tables programming for further
information regarding each RAN Table.
issue 1, March 1994650-3 
						

							STARPLUS @ SPD 4696
UNIFORM CALL 
DlSTRlBUTlON (UCD)
UNIFORM CALL 
DlSTRlBUTlON (Cont’d)
D.UCD Station Assignment(s)
Programming Steps
Digital Key Telephone SystemDescription
To program stations into a UCD group:
1.Press the Page “B” flexible button (Page A,
Button 
#I 9). The following message is shown
on the display phone.
UCD STATION ASSIGNMENTS. Any type of station(excluding 
DSS/DLS Consoles) may be entered as
valid UCD stations. Calls will be routed to station in
the order they are entered for the first round of calls
only. After that the calls are routed to stations basedon On-Hook time. The station with the longest 
On-Hook time will receive the next call.
Where:
2.
3.
4.
- 5xX = UCD Group Number (550-557)
- B = Page %” parameters
- ####I = UCD Station assignments
The top left button in the flexible button field
will be lit for programming UCD group 1 (550).
To change UCD groups or enter further UCD
groups (550 to 
557) press the appropriate
flexible button and perform the following pro-
cedures.Enter the three-digit station numbers of the
stations in the UCD group in the order in whichthey will be checked. The order is only rele-
vant for the first call. After that, the rule is
oldest idle. A maximum of eight stations may
be entered.
Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
If a specific station number is dialed, only that stationis rung; no distribution will 
bedone if that station is
busy.The buttons on the digital terminal are defined as
shown below when entering the UCD Station As-
signment(s) programming area.
I11*
I14 F 1
D 0
10 PTo erase all stations, press the pound key three
times 
[###I and press HOLD.
650-4Issue 
1, March 1994 
						

							STARPLUS @ SPD 4896
Digital Key Telephone SystemUNIFORM CALL DlSTRlBUTlON (UCD)UNIFORM CALL DISTRIBUTION 
(Co&d)660.2UCD 
TlMERSProgramming Steps
If UCD timers are to be changed:
a. Press FLASH and dial 
[61]. The following mes-
sage is shown on the display phone:Description
,Six timers for UCD operation are programmable on
a system-wide basis. The UCD timers include: A
Ring Timer, Message Interval Timer, an Overflow
Timer, a Auto Wrap-Up Timer, a No/Answer Recall
Timer, and a No/Answer Retry Timer. Each timer is
Announcement Assignment(s); Also refer to Sec.
500.3, System Components, Voice Control Board
(VCB) for Background Music/Music-On-Hold Con-
nections, and Installing Recorded Announcement
Device (RAN).
The buttons on the digital terminal are defined as
shown below when entering the UCD Timers pro-
gramming area.
2 wMrrlwER
1% ElwERROWllMER
4 RWRAPUP TWER1
116 H !
A. UCD Ring Timer
Programming Steps
To make a change to the UCD Ring Timer:
1.Press the RING TIMER flexible button (Button
#l). The following message is shown on the
displav phone:Description
UCD RING TIMER. The UCD Ring Timer 
deter-
mines how long a call will ring into a busy UCD groupbefore being presented to the first recorded 
an-nouncement.
RING000-300
060
2.Enter the three-digit timer value on the dial
pad which corresponds to 000-300 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.Default: By default, the UCD Ring Timer is set for
60 seconds, and is variable from 000 to 300 sec-
onds.A RAN Table must be specified in UCD
programming. Refer to Sec. 650.3, 
UCD RAN
Announcement Tables for the ring timer to be in
effect. If a RAN Table is NOT specified, incoming
CO callers will notbe answered but will continue
to receive ringbackIssue 1, March 1994
650-5 
						

							UNIFORM CALL DISTRIBUTION (UCD)STARPLUS @ SPD 4996
Digital Key Telephone SystemUNIFORM CALL 
DlSTRlBlJTlON (Cont’d)
UCD 
TlMERS (Cont’d)
B.UCD Message Interval Timer
Programming Steps
To make a change to the UCD Message Interval
Timer:
1.Press the MIT TIMER flexible button (Button
#2). The following message is shown on the
display phone:
2.Enter the three-digit timer value on the dial
pad which corresponds to 
000600 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
The 
UC&7 Ring and Message lntenral Timers only
appiy when RAN ports have been specified. If
C.UCD Overflow Timer
Programming Steps
To make a change to the UCD Overflow Timer:
1.Press the OVERFLOW TIMER flexible button
(Button 
#3). The following message is shown
on the display phone:
000-600 1
OVER&iOW2. Enter the three-digit value on the dial pad
which corresponds to 
000-600 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.Description
UCD MIT TIMER. The UCD Message Interval Timer
(MIT) determines the length of time a caller remains
in queue (listening to MOH, if provided) between
recorded announcements.
Default: By default, the UCD Message Interval
Timer is set for 60 seconds and is variable from 000
to 600 seconds.Description
UCD OVERFLOW TIMER. The UCD Overflow
Timer determines the total length of time a caller will
remain in queue for a particular UCD group. When
the timer expires, the caller will be routed to the
designated overflow station. The timer starts when
an incoming call is answered and presented to the
first recorded announcement. Transferred CO call-
ers will overflow at the expiration of the Overflow
Timer.
Default: By default, the UCD Overflow Timer is set
for 60 seconds and is variable from 
-000 to 600
seconds.
650-6Issue 1, March 1994 
						

							STARPLUS @ SPD 4696Digital Key Telephone System
UNIFORM CALL 
DlSTRlBUTlON (Cont’d)
UCD TIMERS (Cont’d)
D.UCD Auto Wrap-Up Timer
Programming Steps
To make a change to the UCD Auto Wrap-up Timer:
1.Press the AUTO-WRAP TIMER flexible but-
ton (Button 
#4). The following message is
shown on the display phone:
2. Enter the three-digit value on the dial pad
which corresponds to 000-999 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
E.UCD No-Answer Recall Timer
Programming Steps
To make a change to the UCD No-Answer Recall
Timer:
1. Press the NO-ANSWER RECALL TIMER
flexible button (Button 
#5). The following mes-
sage is shown on the display phone:
NO-ANS RECALLI
000
000-300 /
I
2. Enter the three-digit value on the dial pad
which corresponds to 000-300 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.UNIFORM CALL DISTRIBUTION 
(UCD)Description
UCD AUTO-WRAP TIMER. After completion of a
UCD call (on-hook) the agent will not be subjected
to another UCD call for the duration of the Auto
Wrap-Up timer allowing the agent to finish call re-
lated work or access other facilities. This will allow
agents to remove themselves from the group (i.e.
DND, Call Forward) or originate another call.
Default: By default, the UCD Auto Wrap-up Timer is
set for 04 seconds and is variable from 000 to 999
seconds.Description
UCD NO-ANSWER RECALL TIMER. If a call routed
to a station via ACD is not answered by the ACD
Agent/Station before the No-Answer Recall timer
expires, the call will be returned to ACD Queue with
the highest priority. In addition, the station that failed
to answer the ringing ACD call will be placed into an
out of service 
(00s) state.
Default: By default, the UCD No-Answer Timer is
set at 000 (disabled) and is variable from 000 to 300
seconds.Issue 1, 
Maich 1994650-7 
						

							UNIFORM CALL DlSTRlBUTlON (UCD)
STARPLUS * SPD 4896
Digital Key Telephone SystemUNIFORM CALL 
DlSTRlBUTlON (Cont’d)
UCD TIMERS (Cont’d)
F.UCD No-Answer Retry Timer
Programming Steps
To make a change to the UCD No-Answer Retry
Timer:
1.Press the NO-ANSWER RETRY TIMER flex-
ible button (Button 
#6). The following mes-
sage is shown on the display phone:
2. Enter the three-digit value on the dial pad
which corresponds to 000-999 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.Description
UCD NO-ANSWER RETRY TIMER. When the 
No-Answer Recall timer 
expires,‘a station that failed to
answer the ringing ACD call is placed into an 
out-of-service 
(00s) state. The station that was taken
out-of-service 
(00s) will be placed back in service
if the agent hits his available flex button or dials the
available flex code. In addition, the agent will be
placed back in service if the No-Answer Retry timer
expires. If the agent does not answer his next ACD
call, he will again be taken out-of-service. This cycle
will continue until the station answers calls, logs out,or goes unavailable.
Default: By default, the UCD No-Answer Retry
Timer is set for 300 seconds and is variable from 000
to 999 seconds.
650-8issue 1, March 1994 
						

							STARPLUS @ SPD 4896Digital Key Telephone SystemUNIFORM CALL DISTRIBUTION 
(UCDIUNIFORM CALL DISTRIBUTION (Cont’d)
650.3
UCD RAN ANNOUNCEMENT TABLES
Programming Steps
If Recorded Announcement devices are installed to
operate with UCD, these tables must be pro-
grammed:
a. Press FLASH and dial 
[62]. The following mes-
sage is shown on the display phone:
b. The top left button in the flexible button field will
be lit for programming UCD RAN An-
nouncement Table 
1, To change to UCD RAN
Announcement Table 2, press flexible button
x2. Repeat above for Tables 3 through Tables
8.c. Enter a string of six, or seven digits on the dial
pad. The order of data entry will be:
Type Number:
- [l] = CO Port interface
- [2] = SLT Port interface
Index (port) Number:
- [Ol-481~ CO Line Port
- [loo-1951 = SLT Station Port
Message Time:
- 000-300 seconds
d. Press the HOLD button to save the entry. Con-
firmation tone is heard and the display will now
update.To clear entries in a Table:
a. Press the pound key once [#] followed by the
HOLD button.Description
Determines the type, index (port) number and mes-
sage length for the eight available Recorded An-
nouncements (RAN). There are eight RAN tables
that can be programmed. A table can be the answer
port for unanswered incoming calls to a UCD group,
while another table can provide the secondary mes-
sage.
The buttons on the digital terminal are defined as
shown below when entering the UCD RAN An-
nouncement Tables programming area.
,I: , 0ANwuNcEuwTTAELE11
z wANNWNWAENTTAKE 11
II3 0t  
II F
16 
H
II 17 J
11 K iThe type can be either a CO line port, or a SLT port.
The index number specifies which circuit for the type
of interface.
The message length is used to match the maximum
length of the message to the device that is used.
Example:
To program a table for a CO line port:
a. Press the TABLE 
“x” flexible button (Buttons
l-8).
b. Dial [1] for CO port interface.
c. Dial 
[Ol to 481 for CO line used.
d. Enter message duration (000-300 sec.)
Example:To program a table for an SLT port:
a. Press the TABLE “X” flexible button (Buttons
l-8).
b. Dial 
[2] for SLT port interface.
c. Dial 
[lo0 to 1951 for SLT station used.
d. Enter Message duration (000-300 sec.)
Related Programming: Refer to Sec. 650.1, UCD
Group Programming; 650.2, UCD Timers; Also refer
to Sec. 500.9, Installing Recorded Announcement
Device (RAN).
Issue 
1, March 1994650-9 
						

							STARPLUS @ SPD 4896
Digital Key Telephone SystemTABLE OF CONTENTS FOR SECTION 655
SECTiON 655VOICE MAIL GROUPS O/M). . ..~................................................................655-I
655.1655.2
655.3VOICEMAILPROGRAMMING......................................................................655-l
A.AlternateVoiceMailGroup............................................................655-2
5.“Leave”MailIndexEntry:................................................................655-2
C.“Retrieve”Mailindex Entry............................................................655-3
D.StationAssignment(s)....................................................................655-3
VOICE MAIL OUTPULSING TABLE..............................................................655-4
A.VoiceMailIn-BandSignaling.........................................................655-4
B.VoiceMailDisconnect Table.........................................................655-5
VOICEMAILIN-BANDFEATURES...............................................................655-6
A.VoiceMailIn-BandDigits...............................................................655-6
8.VoiceMailTransfer/Forward..........................................................655-7
Issue 
1, March 1994655-i 
						

							STARPLUS @ SPD 4996
Digital Key Telephone SystemVOICE MAIL GROUPS 
(VM)SECTION 655
VOICE MAIL GROUPS (VM)
655.1VOICE MAIL PROGRAMMINGProgramming Steps
If the system is in the programming mode, continue
using the program codes. If starting to program here,
enter the programming mode. Refer to Sec. 600.2,
Program Mode Entry (Key Station).
If Voice Mail Groups are to be programmed:
1. Press FLASH and dial 
[65]. The following
message is shown on the display phone.
Where:
- G = Voice Mail group number (O-7)
- AAA = Alternate group (440447)
- LLL = “Leave” mail index.
- R=“Retrieve” mail index from outpulsing
table for retrieving messages (O-7)
- XXX = Voice Mail station numbers
(ports).(up to 8 max.)
2.The top left button in the flexible button field
will be lit for programming voice mail group
440. To change Voice Mail groups or enter
further Voice Mail groups, press the appropri-
ate flexible button 
l-8 (440447) and perform
the following procedures.
Voice 
Mail system connactad tothe StarplusDigital Key Telephone System for proper
1. Mail Box numbers mustmatch 
Starplus Digital
Key Telephone System station extension I
numbers. 
(106-166)2. Tone Mode Calling option (6#) must be i
programmed as leading digits in transfer /
sequence(s)to force toneringingtokey I
Description
This feature is available with optional software.Up to eight Voice Mail groups can be configured in
the 
Starplus Digital Key Telephone System. Each
group can contain up to eight Voice Mail designated
ports, each of which interfaces with a port on an SLT
or OPX card.
An externally provided Voice Mail system or Auto
Attendant must be connected to the 
Starplus Digital
Key Telephone System for Voice Mail or Auto Atten-
dant operation. Voice Mail automatically handles
unanswered calls. Station user can then retrieve
messages left at their stations. Auto Attendants can
handle incoming calls and route callers to station
users without intervention from the systems atten-
dant.Direct incoming ring to Voice Mail/Auto Attendant
groups can be done directly through CO Line Ring-
ing Assignments.The buttons on the digital terminal are defined as
shown below when entering the Voice Mail program-
ming area:
f 1QvulcstdAlLQRouP440w=-m11 A ‘~2 
wVOCE MAILGmJP441SlAliUNASSk3dMENlS(25’3 
EvacEMAlLOROUPIA213 01  14 F
I
/15Q
8 YVOYTuAlLGRouP4ds16 H j
i 7UWXE wLGmJP44617 d
* IvolCEMA,LmouP44718 K
:  
00ALI’ERMAEWxIMAlLCRCUP119 L
10 PL UAWII n ; 1
Default: By default, all Voice Mail stations are as-
signed to Pickup Group 1.
Related Programming: Refer fo S&c. 655.2, VoiceMail Outpulsing Table, Voice Mail In-Band Signaling
for incoming CO calls; 620.1, CO Line Programming,
CO Line Ringing Assignments.
Issue 1, March 1994655-l