Vodavi Starplus Triad S Description Manual
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xvii Station Programming (FLASH 50)..............................................................................................c-30 Button Assignments (FLASH 50)................................................................................................ c-31 System Speed Dial Numbers......................................................................................................c-33 ACD Group...
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Purpose This manual provides the information necessary to program, install, operate and maintain the STARPLUS Triad-S’Lhf system. Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) established rules to allow the direct connection of the Triad-S systems to a telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed. Telephone Company Notif ication Before connecting the Triad-S system to the telephone...
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I l-2INTRODUCTIONREGULATORY INFORMATION (U.S.A.) Changes in Service The local telephone company may make changes in its communications facilities or procedures. If these changes affect the use of the Triad-S system or compatibility with the network, the telephone company must give written notice to the user to allow uninterrupted service. Maintenance Limitations Maintenance on the Triad-S system must be performed only by the manufacturer or its authorized agent. The user may not make any changes and/or...
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INTRODUCTIONToll Fraud and DISA Disclaimer Toll Fraud and DISA Disclaimer “While this device is designed to be reasonably secure against intrusions from fraudulent callers, it is by no means invulnerable to fraud. Therefore, no express or implied warranty is made against such fraud including interconnection to the long distance network.” “While this device is designed to be reasonably secure against invasion of privacy, it is by no means invulnerable to such invasions. Therefore, no express or implied...
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l-4INTRODUCTIONToll Fraud and DISA Disclaimer h. .L. .:, I..._ ^,,..-. . .._..;..y.;. Issue ‘I - December 1998S JARPLUS Triad-S Product Description Manual
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g;3;The System and Key Station features of the STARPLUS Triad-??‘“I are listed and described below in %:-;alphabetical order. An abbreviated feature index is provided in Table 2-2:Key Station Features/Sojware Packages on page 2-58. Account Codes An account code is the last field within Station Message Detail Recording (SMDR), that provides tracking capabilities for specific calls by entering a non-verified, variable length (up to 12 digits) identifier. The use of forced Account Codes is optional, offered...
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KEY STATION FEATURESAttendant Assignment available, a ring mode or a speaker mode. These methods are controlled by the type of flexible button assigned on the telephone. Attendant Any three Digital Terminals in the system can be assigned as attendant stations. These stations receive recalls and can place the system into Night Service. The attendant stations must be either Enhanced or Executive stations. Attendant Recall When a line is left on hold for a programmable time period, the station placing that...
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KEY STATION FEATURESAutomatic Call Distribution (ACD)2-3 +z+ Agent Identification: Each ACD Agent has a unique Agent ID (0000-9999) for use during login and logout procedures. This unique ID is not verified or stored in the system database. $4Agent Available/Unavailable Mode: Stations programmed into an ACD group may remove themselves from their assigned ACD group by dialing the Available/Unavailable code. When an agent is in the Available mode, that agent receives ACD calls in the normal manner. When...
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I 2-4KEY STATION FEATURESAutomatic Call Distribution (ACD) routed to the ACD Group. Agents in an ACD Group with a Guaranteed Message enabled receive incoming callers only after the caller has heard the designated recorded announcement in its entirety. Incoming CO Direct Ringing CO Lines can be programmed to ring directly into an ACD group. When all agents are busy and RAN is enabled, the system answers the caller and presents the first RAN announcement automatically. No-Answer Recall Timer If a call...