Home > Vodavi > Communications System > Vodavi Starplus Triad S Description Manual

Vodavi Starplus Triad S Description Manual

Here you can view all the pages of manual Vodavi Starplus Triad S Description Manual. The Vodavi manuals for Communications System are available online for free. You can easily download all the documents as PDF.

Page 21

xvii
Station Programming (FLASH 50)..............................................................................................c-30
Button Assignments (FLASH 50)................................................................................................
c-31
System Speed Dial Numbers......................................................................................................c-33
ACD Group...

Page 22

*..XVIII
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 

Page 23

Purpose
This manual provides the information necessary to program, install, operate and maintain the STARPLUS
Triad-S’Lhf system.
Regulatory Information (U.S.A.)
The Federal Communications Commission (FCC) established rules to allow the direct connection of the
Triad-S systems to a telephone network. Certain actions must be undertaken or understood before the
connection of customer provided equipment is completed.
Telephone Company Notif ication
Before connecting the Triad-S system to the telephone...

Page 24

 I
l-2INTRODUCTIONREGULATORY INFORMATION (U.S.A.)
Changes in Service
The local telephone company may make changes in its communications facilities or procedures. If these
changes affect the use of the Triad-S system or compatibility with the network, the telephone company
must give written notice to the user to allow uninterrupted service.
Maintenance Limitations
Maintenance on the Triad-S system must be performed only by the manufacturer or its authorized agent.
The user may not make any changes and/or...

Page 25

INTRODUCTIONToll Fraud and DISA Disclaimer
Toll Fraud and DISA Disclaimer
“While this device is designed to be reasonably secure against intrusions from fraudulent callers, it is by no
means invulnerable to fraud. Therefore, no express or implied warranty is made against such fraud
including interconnection to the long distance network.”
“While this device is designed to be reasonably secure against invasion of privacy, it is by no means
invulnerable to such invasions. Therefore, no express or implied...

Page 26

l-4INTRODUCTIONToll Fraud and DISA Disclaimer
h. .L. .:, I..._ ^,,..-.  .  .._..;..y.;.
Issue ‘I - December 1998S JARPLUS Triad-S Product Description Manual 

Page 27

g;3;The System and Key Station features of the STARPLUS Triad-??‘“I are listed and described below in
%:-;alphabetical order. An abbreviated feature index is provided in Table 2-2:Key Station Features/Sojware
Packages on page 2-58.
Account Codes
An account code is the last field within Station Message Detail Recording (SMDR), that provides tracking
capabilities for specific calls by entering a non-verified, variable length (up to 12 digits) identifier. The use of
forced Account Codes is optional, offered...

Page 28

KEY STATION FEATURESAttendant Assignment
available, a ring mode or a speaker mode. These methods are controlled by the type of flexible button
assigned on the telephone.
Attendant
Any three Digital Terminals in the system can be assigned as attendant stations. These stations receive
recalls and can place the system into Night Service. The attendant stations must be either Enhanced or
Executive stations.
Attendant Recall
When a line is left on hold for a programmable time period, the station placing that...

Page 29

KEY STATION FEATURESAutomatic Call Distribution (ACD)2-3
+z+ Agent Identification:
Each ACD Agent has a unique Agent ID 
(0000-9999) for use during login and logout procedures. This
unique ID is not verified or stored in the system database.
$4Agent Available/Unavailable Mode:
Stations programmed into an ACD group may remove themselves from their assigned ACD group by
dialing the Available/Unavailable code. When an agent is in the Available mode, that agent receives
ACD calls in the normal manner. When...

Page 30

 I
2-4KEY STATION FEATURESAutomatic Call Distribution (ACD)
routed to the ACD Group. Agents in an ACD Group with a Guaranteed Message enabled receive incoming
callers only after the caller has heard the designated recorded announcement in its entirety.
Incoming CO Direct Ringing
CO Lines can be programmed to ring directly into an ACD group. When all agents are busy and RAN is
enabled, the system answers the caller and presents the first RAN announcement automatically.
No-Answer Recall Timer
If a call...
Start reading Vodavi Starplus Triad S Description Manual

Related Manuals for Vodavi Starplus Triad S Description Manual

All Vodavi manuals