Vodavi Starplus Triad S Description Manual

KEY STATION FEATURESAutomatic Call Distribution (ACD)2-5
station is busy or does not answer before the no-answer call timer expires, the ACD call forwards to Voice
Mail.
If no stations are logged into the ACD Group, ACD calls route to the
attendant station.
PC/ACD lnterf ace Trace
This feature is available with optional software. The PC/ACD Interface Trace provides a series of events trace
output that can be used for ACD reporting packages from third parties.
Recorded Announcements (RAN)
Recorded...

KEY STATION FEATURESAutomatic Call Distribution (ACD)
$3 Supervisor Help Request:
The HELP feature provides a means for an ACD agent to signal his assigned supervisor for
assistance. While on a call the agent can press the HELP button to signal the assigned supervisor.
The supervisor may respond by using the HELP button and the ACD Barge-In feature.
+z+Supervisor Monitor with Barge-In Feature:
The ACD Supervisor Monitor with Barge-In feature provides a means for an ACD supervisor to
monitor an agent’s...

KEY STATION FEATURES
Automatic Line Access2-7Wrap-Up Timer Per ACD Group
This feature provides can be programmed on a per group basis instead of on a system-wide basis.
Automatic Line Access
Each station, key or SLT, may have their phone programmed to access a particular CO Line, such as a private
line or a line from a Group of CO lines upon going off-hook. This is useful in 
Centrex or PBX applications
when station users have dedicated or individual lines. An outside line dial tone is received just by...

_2-8KEY STATION FEATURES
Automatic SelectionAutomatic Selection
The user can select an outside line, intercom station, speed dial button, or dial a feature and automatically
place the phone in the dialing mode without pressing the ON/OFF button or lifting the handset,
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Background Music
Each Digital Terminal user may receive music over their speaker when an optional music source is
connected to the system. This feature can be allowed or denied on a system-wide basis by...

KEY STATION FEATURESCall Coverage Feature
The Call Cost Display replaces the call duration display when a call is made using LCR. This display is enabled
in programming.
The cost information is programmable by selecting one of the 
16 route list tables and one of the four time-: .,‘i-+:*c. _.; ?1 .c, .A;;;.periods. This allows the user to program four separate costs based on the time of day for each of the 16
routes. The costs entered in the tables is a cost for one minute, however, costs are calculated...

 I  ... .
.. :.:2-10KEY STATION FEATURES
Call Forward 
- Preset
+Chainable Preset Call Forwarding forces the incoming CO Line to ring at each station preassigned in
the database for the Preset Forward Ring Timer specified in the database before forwarding.
+Each station in the system may, independently, have incoming CO calls preset forwarded to the
following destinations:
Preset Call Forward - ACD Groups
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CO Lines can be preset forwarded to ring into an ACD Group...

KEY STATION FEATURESCall Forward: Station
Preset Call Forward - Stations
Each Digital Terminal user may have preset in the database Initial Ringing Incoming directed to another
.r:. _.pc&station in the system, if the call goes unanswered for a predetermined amount of time..;.:-S.Preset Call Forward - UCD Groups
CO Lines can be preset forwarded to ring into a UCD Group from any station, A CO line does not preset
forward to a busy UCD group, however each time the preset forward timer expires (for a total...

KEY STATION FEATURESCall Park
can all be forwarded. Calls that ring to an idle station is call forwarded after expiration of the No Answer
Ring Timer.
Call Forward - Follow-Me
This feature allows a user who is away from their station, to activate/deactivate call forwarding from another
station in the system. This enables the user to have their calls forwarded to their current location or
forwarded into Voice Mail, 
ACDRJCD, Hunt Groups, or to any other station in the system, When this call
forward is...

KEY STATION FEATURESCall Transfer2-13
Directed
A station can pick up an intercom call, transferred, incoming, or recalling outside line call to a specific
&:j~unattended station. The call must be a tone ringing call.ye&;
Group
Stations can be placed in one or more of four pick-up groups. Stations within a group can pick up tone
ringing intercom calls, transferred, incoming, or recalling outside line calls for another station in that
group.
By default, 04 Voice Mail stations are placed in Pick-Up Group 1....

2-14KEY STATION FEATURESCamp-on
Camp-on
A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP-ON
button. To camp on a call, press the 
TBANS button to transfer the call to the desired busy station, then press
the CAMP ON button. The busy party receives a muted ring over the 
keyset speaker, and a visual flashing
CAMP ON LED. By pressing the CAMP ON button, the person called places his existing outside call on hold
and is connected to the person placing...