VoiceTrak Voice Mail System User Guide

VoiceTrak 
 
 
 
 
 
Call Processing 
And 
Voice Mail System 
 
 
 
USERS 
GUIDE  

VoiceTrak 
 
 
TABLE OF CONTENTS 
 
VoiceTrak Introduction................................................................. 1 
Accessing VoiceTrak .................................................................... 2 
Mailbox Setup ........................................................................\
....... 3 
Record Your Personal Greeting .................................................... 3 
Record Your Personal Password................................................... 4 
Record Your Spoken...

      VoiceTrak Users Guide - ©  Inc. - Page 1  
 
Thank you for choosing VoiceTrak for your  call processing and voice mail system. We 
think youll find VoiceTrak easy to use and an important part of your communication 
system. 
 
The following guide is intended to provide you with information necessary to make your 
voice mail system experience positive.  The Users Guide is organized to help you 
understand each feature of the system from start to finish and is outlined for the first-time 
user.  As...

Page 2 -    VoiceTrak Users Guide   
 
System Administrator : The person in your company responsible for the maintenance of 
the VoiceTrak system. 
 
Dial Through: When you become more familiar with the system, you may find it 
bothersome to have to listen to the complete  prompts.  VoiceTrak is designed to dial 
through the greetings and prompts so that y ou can easily get to the option you choose.  
You may choose your selection at any tim e while the prompt is playing.   
 
VoiceTrak may also offer...

       VoiceTrak Users Guide - Page 3 
 
Mailbox Setup 
The first step to becoming an internal user of  the system is to customize your mailbox.  
This includes entering a personal password so  that other system users cannot access your 
messages; recording a personal greeti ng; and recording your spoken name. 
 
Personal Greeting 
You may keep two personal greetings in the sy stem and change them at any time.  Many 
people choose to use greeting 1 most frequen tly, and greeting 2 for special...

Page 4 -    VoiceTrak Users Guide   
 
 
To Record Your Personal Password: 
 
1.    Access VoiceTrak. 
 
2.  Touch 4 for Mailbox Setup Functions.  You will hear: 
For your personal greeting,  touch 1 for greeting 1 and 2 for 
greeting 2.  To change your passwor d, touch 3.  For your spoken 
name, touch 4.  For Distribution  Lists, touch 7.  For Outcall 
Notification, touch 8. 
 
3.    Touch 3 for your personal password.  You will hear: 
To listen to your existing passwor d, touch 1.  To enter a new...

    VoiceTrak Users Guide - Page 5 
 
To Record Your Spoken Name 
 
1.    Access VoiceTrak. 
 
2. Touch 4  for Mailbox Setup functions.  You will hear: 
For your personal greeting,  touch 1 for greeting 1 and 2 for 
greeting 2.  To change your passwor d, touch 3.  For your spoken 
name, touch 4.  For Distribution  Lists, touch 7.  For Outcall 
Notification, touch 8. 
 
3.  Touch 4 to record your spoken name.  You will hear: 
To listen to your spoken name, touc h 1.  To record your name, touch 
3 and...

    VoiceTrak Users Guide -  Page 7 
 
Sending Messages 
 
1.   Access VoiceTrak.  You will hear: 
You have ___  new messages, ___ ol d message.  For new messages, 
touch 1.  For old messages touch 2.   To send a message, touch 3.  
For Mailbox Setup functions, touch  4.  For User Options, touch 5. 
 
2.   Touch 3  to send a message.  You will hear: 
Begin speaking at the tone.  To r eview your message, touch 1.  To 
finish, touch the # sign.  
 
4.   Begin recording at the tone. 
 
5.  If you wish to...

Page 8 -     VoiceTrak Users Guide    
Distribution Lists 
Distribution lists allow you to send one messa ge to several users at the same time. 
 
To Establish 
 
1.   Access VoiceTrak.  You will hear: 
You have ___  new messages, ___ ol d message.  For new messages, 
touch 1.  For old messages touch 2.   To send a message, touch 3.  
For Mailbox Setup functions, touch  4.  For User Options, touch 5. 
2.  Touch 4  for Mailbox Setup Functions.  You will hear: 
For your personal greeting,  touch 1 for...

    VoiceTrak Users Guide Page 9   
To Modify a List 
1.  After choosing option 5,  you will hear: 
Enter the list number to modify.  
2.  Enter the list number you wish to cha nge.  You will hear the list name and: 
Is this correct?  If yes, touch 1.  If not, touch 2. 
3.  Touch 2  if incorrect and repeat above instructions 
- or - 
Touch 1 if correct.  You will hear: 
To hear a list of members, touch  1.  To add a list, touch 3.  To 
change the list name, touch 5.  To delete list members, touch *....