VoiceTrak Voice Mail System User Guide

Page 10 -    VoiceTrak Users Guide   
 
User Options  
These features may be toggled on or off by completing the instructions.  Example:  To 
toggle on Do No Disturb, follow the instructi ons listed.  To turn it off, repeat the 
instructions. 
 
1.  Access VoiceTrak.  You will hear: 
 You have ___  new messages, ___ old  messages.  For new messages, 
touch 1.  For old messages, touch 2.  To se nd a message, touch 3.  
For Mailbox Setup functions, touch  4.  For User Options, touch 5. 
 
2. Touch 5  for...

  
Call Screening 
 
Call Screening allows you to hear the name of the caller and then decide if you wish to 
speak with him/her or transfer them direc tly to your mailbox.  If Call Screening is 
activated, outside callers will be asked to st ate their name at the tone.  VoiceTrak will 
record that name, transfer the call to your  extension and then announce the caller.  You 
will be given the option to accept the call or send the caller directly to your mailbox. 
 
Again, this feature may be toggled...

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Call Forwarding 
This feature is used to temporarily forward your calls to another telephone.  Your 
telephone system may not allow use of this  feature.  Call Forwarding does NOT control 
intercom calls or calls transferred from another extension to your extension.  Call 
Forwarding works only with calls directed through VoiceTrak. 
 
To Activate Call Forwarding  
 
1.  Access VoiceTrak.  You will hear: 
You have ___  new messages, ___ ol d message.  For...

    VoiceTrak Users Guide- Page 13   
Outcall Notification 
VoiceTrak can be customized to call diffe rent telephone numbers when you receive a 
message.  You may program the system to  call your desk, home phone, car phone, etc., 
by storing these phone numbers in an outcall ta ble.  The table is time sensitive;  specific 
numbers will be called based on the time of day you have programmed into the system.  
Up to nine entries may be entered.   
 
Due to the many pager companies and differing...

Page 14 -    VoiceTrak Users Guide    
To Add an Entry (Outcall Notification Continued) 
 
1.  Access VoiceTrak.  You will hear: 
You have ___  new messages, ___ ol d message.  For new messages, 
touch 1.  For old messages touch 2.   To send a message, touch 3.  
For mailbox setup functions, touch 4.  For user options, touch 5.  
 
2. Touch 4 for Mailbox Setup Functions. You will hear: 
For your personal greeting,  touch 1 for greeting 1 and 2 for 
greeting 2.  To change your passwor d, touch 3.  For...

    VoiceTrak Users Guide- Page 15 
 
9.  Record a message at the tone.  This  message should be a general statement,  
This is the messaging system for Oprah  Winfrey.  Please inform her that 
messages are now in her mailbox. 
 
NOTE:    
If you do not record a personalized prompt, the system will insert a standard prompt. 
 
10.  You will now be prompted to enter the start time,  start date,  stop time and  
  touch # instead of recording a personal  prompt. stop date.  These are all four-
  digit...

Page 16 -    VoiceTrak Users Guide    
To Delete an Entry (Outcall Notification Continued)  
 
1.  Access VoiceTrak.  You will hear: 
You have ___  new messages, ___ ol d message.  For new messages, 
 touch 1.  For old messages, touch 2.  To send a message, touch 3.   
For Mailbox Setup Functions, touch  4.  For User Options, touch 5. 
 
2. Touch 4 for Mailbox Setup Functions. You will hear: 
For your personal greeting,  touch 1 for greeting 1 and 2 for 
greeting 2.   
To change your password, touch 3....

    VoiceTrak Users Guide- Page 17 
 
To Call VoiceTrak 
 
From the office: ___________________________________________________  
 
Outside the office: _________________________________________________  
 
 
Mailbox Information 
 
Mailbox number: __________________________________________________  
 
Password: ________________________________________________________  
 
 
Special Features 
 
Skip Key number: __________________________________________________  
 
 
Transfer Outside Caller To Voice Mail...

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For more information please contact: 
 
 
 
 
 
 
VoiceTrak 
5089C Bristol Industrial Way 
Buford, Georgia 30518 
770-945-1776 
www.voicetrakvm.com