Xerox Documate 4760 User Guide

Xerox® DocuMate® 4760 Maintenance
36User Guide
9. Place the hooks of the housing in the slots in the scanner lid.
10. Tilt the housing up and into the scanner.
11. Press on the roller housing until it snaps into place in the scanner lid.
12. Gently press down on the ADF cover to close the scanner. Do not let the scanner lid slam shut. 

Maintenance Xerox® DocuMate® 4760
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Replacing the Feed Roller
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause 
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before 
replacing the roller you should clean it as excessive dust on the roller will make it appear worn and 
smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally 
replace the roller every 160,000 to 200,000...

Xerox® DocuMate® 4760 Maintenance
38User Guide
3. Lift the input tray up.
4. Pop up the roller cover and pull it out from underneath the input tray.
5. Lower the input tray.
6. Lift the main roller up. 

Maintenance Xerox® DocuMate® 4760
User Guide39
7. Locate the white tab that locks the feed roller module in the scanner. Using a flathead screw 
driver, carefully wedge the flat head of the screw driver between the white tab and the roller 
housing.
8. Gently push the white tab away from the roller housing and rotate the tab up to unlock the 
roller.
9. Carefully angle the roller up and out of the scanner.
10. Discard the roller, it cannot be repaired or reused.
11. Before installing the new roller,...

Xerox® DocuMate® 4760 Maintenance
40User Guide
12. Insert the round end of the roller into the slot in the scanner.
13. Carefully lower the roller into the scanner. Make sure the white locking tab is pointing up.
Make sure the gears on the roller are sitting properly against the gears in the scanner before 
continuing.
14. Rotate the white tab down to lock the roller in place and then lower the roller into the scanner.
15. Lift the input tray up. 

Maintenance Xerox® DocuMate® 4760
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16. Slide the roller cover into the scanner under the input tray. Make sure the tabs on the roller 
cover are properly seated in the scanner body. Press down on the roller cover to lock it in place. 
When you are sure the roller cover is fully seated in place, lower the input tray. 
17. Replace the screws you removed in step 2 of these instructions. 
18. Close the scanner when you are finished. 

Xerox® DocuMate® 4760 Maintenance
42User Guide
Troubleshooting
Problem: The scanner won’t scan. What’s wrong? 
Check for one of these possible causes:
•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure 
the cables are plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t 
come on, plug the power supply into another electrical outlet. If you are using a UPS battery 
back-up or power strip, try plugging the...

Maintenance Xerox® DocuMate® 4760
User Guide43
Problem: The installation will not complete successfully. If installation finishes, the scanner’s 
OneTouch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another 
scanner. They may be interfering with the installation and OneTouch options, and you need to 
remove those other drivers and re-install your Xerox
® scanner. You can remove these programs 
from the Windows Control Panel....

Xerox® DocuMate® 4760 Maintenance
44User Guide
Error Light Troubleshooting Codes
Normal Operation
•Steady blue: indicates the scanner is ready to scan.
•Slow flashing blue: indicates the scanner is in low power mode.
•Rapid flashing blue: indicates the scanner is waking up from low power mode.
•Steady red: the scanner is busy or it is not connected to the computer. 
•Flashing red: the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner...

Maintenance Xerox® DocuMate® 4760
User Guide45
Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any 
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner 
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows XP: Open Add/Remove Programs
• Windows Vista and...