Xerox DocuPrint 4590 EPS User Manual

							Xerox 4590 EPS/4110 EPS User Guide
6-15
6. Problem Solving
Error code
If an error caused the printing to end abnormally or a malfunction 
occurred in the printer, then an error message code (***-***) is 
displayed.
If an error code not described in the following tables is displayed, 
or the problem persists even after you have tried the following 
solutions, contact the Customer Support Center. 
Refer to the following table for error codes and information on how 
to rectify the problem.
KEY POINT:If an error code is displayed, all print data of the 
printer as well as print data stored in the built-in memory of the 
machine is discarded.
Errors are divided into the following Categories:
•P: Print
•O: Others Problems
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							Xerox 4590 EPS/4110 EPS User Guide
6-16
6. Problem Solving
Other Errors
Error CodeCategory
Cause and Remedy
Print/Other 
003-761 PCause  The paper size of the tray selected for auto tray is 
different from the paper size of the tray selected for Auto 
Repeat. 
Remedy  Change the paper size for the tray, or change the 
Paper Type Priority settings.
012-211
012-212
012-213
012-214
012-215
012-216
012-217
012-218
012-219
012-221
012-223
012-225
012-226
012-227
012-228
012-229
012-230
012-235
012-236
012-237
012-238
012-239
012-240
012-241
012-243
012-246
012-247OCause Finisher malfunctioned.
Remedy  Power-cycle the machine. If the finisher error is not 
corrected by performing the relevant remedy, contact the 
Customer Support Center.
012-248
012-250
012-251
012-252
012-253
012-254
012-255
012-260
012-264
012-265
012-282
012-283
012-284
012-285
012-291O
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							Xerox 4590 EPS/4110 EPS User Guide
6-17
6. Problem Solving
012-400 OCauseStaple Waste Container Near Full.
RemedyFollow the procedures to remove and replace the staple 
waste container in the finisher.
012-949 OCauseFinisher Punch Scrap Container is not attached.
RemedyCheck that the punch scrape container is installed in the 
finisher and inserted correctly.
016-210
016-211
016-212
016-213
016-214
016-215OCauseAn error occurred in the software settings.
RemedyPower-cycle the printer. Contact the Customer Support 
Center.
016-701 PCausePCL print data could not be processed as there was 
insufficient memory.
RemedyReduce resolution, cancel 2 Sided printing or N up, and 
try to print again.
Refer to the online help for the print driver.
016-702 PCause  PCL print data could not be processed as there was 
insufficient print page buffer.
Remedy  Take one of the following actions: 
zSet Print Mode to Speed Priority.zUse Ensure Print.zIncrease the size of the print page buffer.zAdd on memory.
For information about print modes and print guarantees, refer to the 
online help for the print driver. 
016-708 OCause  Annotation is not possible due to insufficient hard disk 
space.
Remedy  Remove unnecessary data from the hard disk to 
increase free disk space.
016-709 PCauseAn error occurred during PCL processing.
RemedyRetry printing.
016-721 P, OCause  An error occurred during print processing. Probable 
cause is:
Printing was instructed by Automatic Tray Selection 
when Paper Type Priority is set to Automatic Tray 
switching Off for all paper in the Common Settings.
Remedy When printing by Automatic Tray Selection, set one of the 
paper types to a setting other than 
Automatic Tray switching Off in Paper Type Priority.
Refer to “Paper Type Priority” in the System Administration Guide.
016-722 PCause  Unsupported staple position is specified.
Remedy  Confirm the position, and specify the print data again.
016-723 PCause  Unsupported punch position is specified.
Remedy  Confirm the position, and specify the print data again.
Error CodeCategory
Cause and Remedy
Print/Other 
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							Xerox 4590 EPS/4110 EPS User Guide
6-18
6. Problem Solving
016-732 PCause  Unable to use registered form specified by Emulation 
with host. 
Remedy  Resend the form data.
016-738 PCause  Booklet Creation is not applied to the specified paper.
RemedySpecify the printable paper size for booklet creation.
016-739 PCause  The specified document and paper size are an 
unauthorized combination.
RemedySpecify the combination of the printable document and 
paper size for booklet creation.
016-740 PCause  Booklet Creation is not applied to the specified paper 
tray.
RemedySpecify the printable paper tray for booklet creation.
016-746 PCause  An unsupported feature is included in received PDF.
RemedyPrint using printer driver.
016-748 P, OCause  Printing is not possible due to insufficient hard disk 
space.
Remedy  Reduce the number of pages of print data, for example, 
by dividing up the print data.
016-749 PCause  A PJL command syntax error occurred.
Remedy  Either confirm the print settings, or correct the PJL 
command.
016-755 PCause  Attempted to process PDF file which was specified to 
printing prohibited.
RemedyCancel the printing prohibited specification using Adobe 
Reader and try to print again.
016-761 PCause  An error occurred during image processing.
Remedy Set the Print Mode to Speed Priority and start printing 
again. If this does not remedy the error, print in the Ensure 
Print mode. 
016-762 PCause  A print language not installed on the machine was 
specified.
Remedy In Specify Print Mode under Port Settings, specify a 
print language.
016-774 OCause  Compression conversion is not possible due to 
insufficient hard disk space.
Remedy  Remove unnecessary data from the hard disk to 
increase free disk space.
016-775 OCause  Image conversion is not possible due to insufficient hard 
disk space.
Remedy  Remove unnecessary data from the hard disk to 
increase free disk space.
016-776 OCause  An error occurred during image conversion processing.
Remedy  A portion of the data might have finished image 
conversion processing. Check the data.
Error CodeCategory
Cause and Remedy
Print/Other 
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							Xerox 4590 EPS/4110 EPS User Guide
6-19
6. Problem Solving
016-777 OCause  A hard disk error occurred during image processing.
Remedy  The hard disk might be defective. When replacing a hard 
disk, contact the Customer Support Center.
016-792 OCause  Specified job history could not be acquired when printing 
Job Counter Report.
Remedy  Specified job history does not exist.
016-793 OCause  The hard disk has run out of free space.
Remedy  Either remove unnecessary data from the hard disk to 
increase free disk space or initialize the hard disk.
016-799 PCause  An illegal print parameter is included.
Remedy  Confirm the print data and option and specify the print 
data again.
024--746 PCause  A feature (one of paper size, tray, output tray, or 2 sided 
printing) that is incompatible with the specified paper 
quality has been specified.
Remedy  Check the print data.
024-747 PCause  An illegal print parameter combination was set. For 
example, a non-standard size was specified and 
Tray Selection was set to Auto.
Remedy  Check the print data. In the above case, select Tray 5 
(Bypass).
024-931 OCause  The Staple Waste Container is full or near full.
Remedy  Remove the Staple Waste Container and reinstall a new 
one.
024-932 OCause  The Staple Waste Container is not attached.
Remedy  Check that the Staple Waste Container is installed in the 
finisher and inserted correctly.
024-956 OCause  Tray 7 (inserter) is empty/out of paper.
Remedy  Add paper to Tray 7.
024-957 OCause  Inserter trays are empty/out of paper.
Remedy  Add paper to the paper trays of the inserter.
024-974 OCause  Designated paper size and the size of paper in the tray 
differs when feeding paper from the inserter.
Remedy  Reset the paper or cancel the job.
024-976 OCause  Finisher staple status is NG.
Remedy  Check staples and reset correctly.
024-977 OCause  Finisher staple feeding is not ready.
Remedy  Check staples and reset correctly.
024-978 OCause  Booklet Finisher staple operation is not ready.
Remedy  Check staples and reset correctly.
024-979 OCause  The staple cartridge is empty.
Remedy  Check staples. Follow procedures to remove and 
replace staple cartridge.
024-980 OCause  The finisher stacker tray is full.
Remedy  Remove all paper from the stacker tray.
Error CodeCategory
Cause and Remedy
Print/Other 
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							Xerox 4590 EPS/4110 EPS User Guide
6-20
6. Problem Solving
024-981 OCause  The finisher top tray is full.
Remedy  Remove all paper from the finisher top tray.
024-982 OCause  The finisher stacker tray lower safety warning is on.
Remedy  Remove all paper from the stacker tray and remove any 
other obstructions.
024-983 OCause  The finisher booklet tray is full.
Remedy  Remove all paper from the booklet tray.
024-984 OCause  The booklet stapler low staple F signal is on.
Remedy  Remove all paper from the booklet tray.
024-985 OCause  The booklet stapler low staple R signal is on.
Remedy  Remove all paper from the booklet tray.
024-987 OCause  The envelope folder tray is full.
Remedy  Remove all paper from the tray. Set the output tray for 
three fold.
024-988 OCause  The envelope folder tray is not detected.
Remedy  Check that the folder tray is correctly attached and set.
024-989 OCause  The booklet stapler low staple R signal is on.
Remedy  Check the staple cartridge and reset correctly.
027-770 OCausePDL (Printer Description Language) error detected by 
the DocuSP Controller while processing a network print 
job.
RemedyCancel and resend the print job. If problem continues, 
reboot both the DocuSP Controller and the printer and 
resend job. If the problem persists, call the Customer 
Support Centre for further help/instructions.
027-771 OCauseDisk full error message on the DocuSP Controller.
RemedyCancel job. Delete unwanted files from the DocuSP 
Controller. Resend the network print job.
065-210 OCause  An error occurred with the machine.
Remedy  Contact the Customer Support Center.
071-210 OCausePaper Tray 1 malfunctioned.
RemedyContact the Customer Support Center. Trays other than 
Paper Tray 1 can be used.
072-210 OCausePaper Tray 2 malfunctioned.
RemedyContact the Customer Support Center. Trays other than 
Paper Tray 2 can be used.
073-210 OCausePaper Tray 3 malfunctioned.
RemedyContact the Customer Support Center. Trays other than 
Paper Tray 3 can be used.
074-210 OCausePaper Tray 4 malfunctioned.
RemedyContact the Customer Support Center. Trays other than 
Paper Tray 4 can be used.
Error CodeCategory
Cause and Remedy
Print/Other 
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							Xerox 4590 EPS/4110 EPS User Guide
6-21
6. Problem Solving
075-210
075-211OCausePaper Tray 5 (bypass) malfunctioned.
Remedy  Power-cycle the machine. If the tray error is not fixed by 
performing the relevant remedy, contact the Customer 
Support Center.
078-210
078-211OCause  High Capacity Feeder Tray (paper trays 6 to 7) 
malfunctioned.
Remedy  Check the paper setting of paper trays 6 and 7 and 
power-cycle the machine. If the trays errors are not fixed 
by performing the relevant remedy, contact the 
Customer Support Center. Trays other than 6 and 7 
may be used in the interim.
078-213
078-214
078-282
078-283OCause  Paper Tray 5 (Bypass) malfunctioned.
Remedy  Power-cycle the machine. If the tray errors are not fixed 
by performing the relevant remedy, contact the 
Customer Support Center.
078-260
078-261
078-262
078-263
078-264
078-265
078-266
078-267
078-268
078-269
078-270
078-271
078-272
078-273
078-274
078-275
078-276
078-277
078-278
078-279
078-280OCause  Paper Tray 6 malfunctioned.
Remedy  Check the paper loaded in Tray 6. Power off and then 
power on the machine. If the tray errors are not fixed by 
performing the relevant remedy, contact the Customer 
Support Center.
078-281 O Check the paper loaded in Tray 5 and then power off/on the printer.
078-282 O Power off/on the printer.
091-311 OCause  ERU (Engineer Replaceable Unit for the Drum Cartridge) 
causing CC (charge corotron) cleaner fail faults. 
Remedy Call for Service.
112-700 0Cause  Punch Scrape Container is full or near full.
Remedy  Remove and empty the scrape container and reinstall.
116-701 PCause  2 sided print could not be made.
Remedy  Print each side separately.
116-702 PCause  Printing was performed using a substitute font.
Remedy  Check the print data.
Error CodeCategory
Cause and Remedy
Print/Other 
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							Xerox 4590 EPS/4110 EPS User Guide
6-22
6. Problem Solving
116-703 PCause  An error occurred during PostScript processing.
Remedy  Either confirm the print data or click Spool Settings on 
the Details tab in the print driver to set bi-directional 
communications to off.
116-710 PCause  A probable cause is that the correct document size could 
not be judged as the receive data exceeded the HP-GL/2 
spool size.
Remedy  Increase the size assigned to HP-GL/2 auto-layout 
memory.
116-713 OCause  Job was divided and printed due to insufficient disk 
space.
Remedy  Remove unnecessary data from the hard disk to 
increase free disk space.
116-714 PCause  An HP-GL/2 command error occurred.
Remedy  Check the print data.
116-720 PCause  An error occurred during printing as there was 
insufficient memory. 
Remedy  Stop unnecessary ports and remove unnecessary data 
from the hard disk to increase free disk space.
116-740 PCause  Numerical value operation error occurred as a value 
exceeding the value limit of the printer was used in the 
print data.
Remedy  Check the print data.
116-747 PCause  There are too many paper margin values for the 
HP-GL/2 effective coordinate area.
Remedy  Reduce the paper margin values, and instruct it to print 
again.
116-748 PCause  There is no plot data in the HP-GL/2 print data.
Remedy  Check the print data.
116-749 PCause  Job cancelled because the specified font was 
unavailable.
Remedy  Install the font or set up a font replacement on the print 
driver side.
116-771
116-772
116-773
116-774
116-775
116-776
116-777
116-778
116-790PCause  There was a problem with parameters in the JBIG data. 
They were automatically edited.
Remedy  If any problem occurs in job result, try to process the job 
again.
123-400 PCause  A malfunction occurred in the machine.
Remedy  Power-cycle the machine. If the machine error is not 
fixed by performing the relevant remedy, contact the 
Customer Support Center.
Error CodeCategory
Cause and Remedy
Print/Other 
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							Xerox 4590 EPS/4110 EPS User Guide
6-23
6. Problem Solving
127-210 P, OCause  Communication error between the printer and the 
DocuSP Controller. Error detected by the printer.
Remedy  Remove and reinsert the cable connection between the 
printer and the DocuSP Controller. Power off and on 
both the printer and the DocuSP Controller. If the 
problem persists, call the Customer Support Center.
127-211 P, OCauseDetected a communication error between the printer and 
the DocuSP Controller.
RemedyRemove and reinsert the cable connection between the 
printer and the DocuSP Controller. Power off and on 
both the printer and the DocuSP Controller. If the 
problem persists, call the Customer Support Center.
127-212 P, OCauseDetected an internal print check error by the DocuSP 
Controller.
RemedyRemove and reinsert the command/video cable between 
the DocuSP Controller and the printer. Power off and on 
both the printer and the DocuSP Controller. If the 
problem persists, call the Customer Support Center.
127-213 P, OCauseDetected a mismatch with the software version of the 
DocuSP Controller.
RemedyContact the Customer Support Center for information 
and/or instructions to remedy the problem.
127-220 P, OCauseDetected a communication error of the video system by 
the DocuSP Controller.
RemedyRemove and reinsert the cable connection between the 
printer and the DocuSP Controller. Power off and on 
both the printer and the DocuSP Controller. If the 
problem persists, call the Customer Support Center
127-221 P, OCauseDetected a communication error by the DocuSP 
Controller.
RemedyRemove and reinsert the cable connection between the 
printer and the DocuSP Controller. Power off and on 
both the printer and the DocuSP Controller. If the 
problem persists, call the Customer Support Center.
127-311 P, OCauseDetected a fatal error by the DocuSP Controller.
RemedyPower on/off both the DocuSP Controller and the 
printer. If the problem persists, contact the Customer 
Support Center.
A malfunction 
occurred. 
Power-cycle 
the machine. 
(xxx-yyy)P, OCause  An error occurred.
Remedy  Turn off the power, wait until the Control Panel display 
goes dark and then turn on power again.
If the message persists, record the displayed contents 
for (xxx-yyy). Switch off the machine immediately, wait 
for the Control Panel display to go dark and contact the 
Customer Support Center.
Completed 
with an error.
(xxx-yyy)P, OCause  An error occurred and the job completed.
Remedy  Retry operation after waiting for a period.
Error CodeCategory
Cause and Remedy
Print/Other 
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							Xerox 4590 EPS/4110 EPS User Guide
6-24
6. Problem Solving
A fault has 
occurred. The 
machine has 
rebooted. 
Select Close. 
When in doubt, 
report the 
malfunction to 
our Call 
Center.
(xxx-yyy)P, OCause  An auto-recoverable internal error occurred and the 
machine restarted automatically.
Remedy Select the Close button. The machine is operating 
normally now. If the error persists, call contact the 
Customer Support Center.
Error CodeCategory
Cause and Remedy
Print/Other 
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