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Xerox Workcentre 6655i User Manual

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    Using Apple® AirPrint™ with Xerox® ConnectKey® Technology Enabled Devices User Guide  17 
    Configuration 
    1. By default, Requiring Authentication for IPP is disabled. 
    2. To enable IPP to Require Authentication using HTTP Basic Authentication: 
    a. In the Xerox® device Web page, click Properties > Connectivity > Setup.  
    b. For Protocol, next to IPP, click Edit. IPP should be enabled by default. 
    c. To enable IPP authentication, for Require Authentication, select HTTP Basic.  
    d. When HTTP basic authentication is enabled, for Validation Location, select an 
    option.  
     Validation on the Device: This option enables IPP authentication of users 
    who are configured in the device user database.  
     
    Configure users in the Device User Database.  
      
     Validation on the Network: This option enables IPP authentication of users 
    who are configured on the network authentication server for the printer. 
     
    Configure the network authentication server. 
     
    Note: The same network authentication configuration is used on the printer 
    for each login method that is configured for Network Authentication.  
      
    Note: If IPP Authentication is configured and two or more authentication 
    servers are configured, then the IPP Authentication Policy window displays. 
    The IPP Authentication Policy is used to determine which server to use for 
    IPP Authentication. 
      
    						
    							 
    18 Using Apple® AirPrint™ with Xerox® ConnectKey® Technology Enabled Devices User Guide 
     
    Identify Printer Capability 
    What is it? 
    The Xerox® ConnectKey® enabled device can be identified from remote IPP clients trying 
    to find the device by either making a sound or a message at the Xerox Device Local 
    Interface. This could be used to help find a particular Xerox® device if a client is in an 
    area where multiple devices are supported. 
    Requirements 
    The fault tone is enabled. 
    Limitations 
    This Identify Printer Capability is not yet supported on AirPrint™ clients. 
    Configuration 
    1. By default, the IPP identify printer functionality is enabled.  
    2. To configure the IPP identify printer functionality:  
    a. In the Xerox Device Web page, click Properties > Connectivity > Setup.  
    b. For Protocol, next to IPP, click Edit. IPP should be enabled by default. 
    c. To configure the IPP identify printer functionality, for Identify Printer, select an 
    option.  
     On: This option enables an IPP client to request the printer to identify itself 
    through a graphic or sound.  
     Off: This option revokes the ability of an IPP client to request the printer to 
    identify itself through a graphic or sound.  
     
      
    Note: When the IPP client requests sound, the Identify Printer feature uses the 
    Fault tone. You can configure the Fault tone on the printer control panel. For 
    details, see the System Administrator Guide for your printer model. 
    d. Click Save.   
    						
    							 
    Using Apple® AirPrint™ with Xerox® ConnectKey® Technology Enabled Devices User Guide  19 
    Workflow 
     An AirPrint™ client (such as a future iOS device) user is attempting to submit an 
    AirPrint job to a local Xerox® device. The user has selected a Printer, but isn’t sure 
    which of the several output devices is actually the printer they have chosen.  
     The AirPrint user submits an Identify Printer request to the Xerox® device. 
     The Xerox® device sounds the fault tone and/or raises a Local UI message or flash to 
    allow that user to identify the Xerox® device.  
    Secure AirPrint 
    What is it? 
    Secure AirPrint is AirPrint communication over IPPS (secure IPP) via HTTPS. By default, 
    the ConnectKey® enabled device can support both non-secured AirPrint (over IPP) and 
    Secure AirPrint (over IPPS). The ConnectKey enabled device can be configured to only 
    support Secure AirPrint by enabling the HTTP configuration item called “Force Traffic 
    over Secure Connection (HTTPS)”. 
    Requirements 
    When “Force Traffic over Secure Connection (HTTPS)” is enabled, the Xerox® device will 
    support AirPrint only over IPPS (only Secure AirPrint). 
    When “Force Traffic over Secure Connection (HTTPS)” is disabled, the Xerox® device will 
    support AirPrint over either IPP (AirPrint) or IPPS (Secure AirPrint). 
    Limitations 
    Enabling “Force Traffic over Secure Connection (HTTPS)” switches all HTTP requests to 
    the Xerox® device to HTTPS, not just those related to AirPrint. 
       
    						
    							 
    20 Using Apple® AirPrint™ with Xerox® ConnectKey® Technology Enabled Devices User Guide 
    Configuration 
    1. In the Xerox Device Web page, click Properties > Connectivity > Setup.  
    2. For Protocol, next to HTTP, click Edit.  
    3. To encrypt HTTP communication, for Force Traffic over Secure Connection 
    (HTTPS), select Yes. When Force Traffic over Secure Connection (HTTPS) is 
    enabled, all Web pages contain https:// in the URL and AirPrint is limited to only 
    Secure AirPrint connections. 
    a. For the Choose Device Certificate menu, for HTTPS, select the Device 
    Certificate.  
    b. To view the selected certificate details, or save the certificate to your computer, 
    click View/Save.  
    c. If you select Xerox® Default Device Certificate, you can install the Generic Xerox® 
    Trusted CA Certificate in your Web browser. Installing the Generic Xerox® 
    Trusted CA Certificate ensures that your browser trusts the printer. To download 
    the certificate, click Download the Generic Xerox® Trusted CA Certificate.  
    Change the Secure HTTP Port Number as needed.  
     
     
     
    d. Click Save.  
     
       
    						
    							 
    Using Apple® AirPrint™ with Xerox® ConnectKey® Technology Enabled Devices User Guide  21 
    Troubleshooting 
    What if I can’t find an AirPrint™ printer from my Apple® device? 
    I can’t find my Xerox® device when I try to print from my Apple device or I get a message: 
    No AirPrint Printers Found. What’s going on? 
     First try to confirm that AirPrint is enabled on the Xerox® printer. See “How is 
    AirPrint™ enabled and configured on the Xerox® device?” above. 
     Next, AirPrint requires that devices are discoverable via the Apple proprietary 
    protocol. In some networks, this traffic is not allowed to be passed across subnets. In 
    this case, a device will only be discoverable if the Apple device and the Xerox® 
    device are on the same subnet. 
    – Make sure that your Apple device is connected to the same subnet as the 
    Xerox® device. 
    a) From the Apple device, tap on the Settings icon. 
    b) Navigate and tap on Wi-Fi networks.  
    c) Confirm the Apple device is connected to the correct Wi-Fi network (check 
    mark next to network name). 
      
    Check the IP address of the Apple device by selecting the More Details 
    arrow to the right of the network. 
      
    d) Confirm that the IP address of the Apple device is for the correct network. 
        
    						
    							 
    22 Using Apple® AirPrint™ with Xerox® ConnectKey® Technology Enabled Devices User Guide 
    – Make sure that the Xerox® device is connected to the correct network. 
    e) Either print a Configuration Report to confirm the IPv4 address of the device 
    (See the Connectivity Physical Connections, and Connectivity Protocols, 
    TCP/IPv4 sections of the report) or check the Xerox® device’s Control Panel 
    and select the Machine Information button and view the IPv4 address in the 
    Machine Information tab. 
    f) Confirm that the IP address of the Xerox® device is for the correct network. 
     If both devices are on the same subnet and your device is still not being discovered, 
    check with your IT administrator to ensure that mDNS traffic is not being filtered on 
    your network.  
     Finally, if you still can’t find the Xerox® AirPrint™-enabled device, restart the Apple® 
    device and the Xerox® device. 
    Where are my AirPrint jobs on the Xerox® device’s queue? 
    When an Apple iOS device appears to submit consecutive print jobs to an AirPrint-
    enabled Xerox® device, it really only sends the first job and queues the subsequent jobs 
    at the Apple device until it gets notification that the prior print job is complete. After one 
    job completes, the next job is released from the Apple device. This behavior is driven by 
    Apple’s AirPrint implementation. 
    For example:  
     On an Apple iOS device, submit five consecutive jobs to a Xerox® device.  
    (See How do I send a job over AirPrint™ from an Apple® iPad®? or  
    How do I send a job over AirPrint™ from an Apple® iPhone®?) 
     Observe the jobs in the Apple device’s print queue. (See How do I manage/cancel 
    print jobs from my Apple® device?) 
      
     
       
    						
    							 
    Using Apple® AirPrint™ with Xerox® ConnectKey® Technology Enabled Devices User Guide  23 
     Notice the status of each of the five jobs by touching each job in the list. The first job 
    has a status of Printing, all subsequent jobs are Waiting. 
        
      
    On the Xerox® device, select the Job Status button. Observe the device Print 
    Queue (Active Jobs) and notice that only the first job from that Apple® iOS device is 
    visible. It is the only job that has been sent to the Xerox® device from that Apple iOS 
    device. Once this job completes, the next job queued on the Apple iOS device will 
    be sent to the Xerox® device. 
      
    I discovered the Xerox® device from my Apple device. Why am I having trouble 
    with my job completing? 
    Please try disconnecting your Apple device from any cellular data networks (by enabling 
    airplane mode and re-enabling W i-Fi) and then try submitting the job again.  
    						
    							 
    24 Using Apple® AirPrint™ with Xerox® ConnectKey® Technology Enabled Devices User Guide 
    I submitted a print job from my Apple® device to a Xerox® device via AirPrint™, but 
    I am getting a message on my Apple device that says “Check the printer for 
    errors.” What is going on?  
    AirPrint provides generic error message handling. The AirPrint message, “Check the 
    printer for errors,” can correspond to multiple kinds of alerts or faults on the device and 
    often it will not impact the ability of the Xerox® device to print. Select Continue and check 
    the printer for your output. If your job has not been completed, check the Xerox® device 
    for errors.  
     
    I submitted a print job from my Apple device to a Xerox® device via AirPrint, but I 
    am getting a message on my Apple device that says “Printer out of paper.” My job 
    still prints. Why is this happening?  
    AirPrint provides generic error message handling. The AirPrint message, “Printer out of 
    paper,” can correspond to multiple kinds of paper alerts on the device and often it will not 
    impact the ability of the Xerox® device to print. The message may be alerting you that 
    one tray is out of paper but other trays may be available to complete the job. Select 
    Continue/Cancel and check the printer for your output. If your job has not been 
    completed, check the Xerox® device for errors. 
    I only see a few printer configuration features in the AirPrint dialog. Why? 
    Currently Apple is only providing a limited subset of printer configuration features from 
    within iOS. As the AirPrint feature evolves, you can expect to see additional device 
    settings and capabilities within the print dialogs. For the time being, only a small number 
    of printer configurations are available.  
     
    What are some possible solutions for Enterprise Networks that span multiple 
    subnets but still want to leverage AirPrint capabilities?  
    Please refer to: “AirPrint in multi-subnet networks – Xerox® ConnectKey® Enabled 
    Devices Deliver Apple® AirPrint™ to the Enterprise”.  
    						
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