Home > Apple > Personal Computer > Apple power mac g4 quicksilver User Manual

Apple power mac g4 quicksilver User Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Apple power mac g4 quicksilver User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 195 Apple manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							 Troubleshooting Symptom Charts/Network Problems -  6 3
    Network Problems
    Unable to see any 
    network devices or 
    connection drops off 
    line by itself1 Try a known-good Ethernet cable.
    2 Open the AppleTalk or TCP/IP system preference or control 
    panel and select the Ethernet option. Verify that you can now 
    see devices on the network.
    3 Clear parameter RAM. Hold down Command-Option-P-R 
    during startup until you hear a second startup chime.
    4 Start up from the system installation CD or system restore 
    CD that came with the computer. Open the AppleTalk or TCP/
    IP system preference or control panel and select the Ethernet 
    option. Are you able to switch to Ethernet and see Ethernet 
    devices on the network? If so, troubleshoot software 
    extensions or reinstall system software.
    5 Try connecting to a known-good Ethernet port at the wall or 
    external hub. 
    6 Verify that other users are experiencing the same problem. If 
    so, contact the network administrator. 
    7 Replace the logic board. 
    						
    							 Troubleshooting Symptom Charts/Modem -  6 4
    Modem
    The internal modem is 
    not recognized1 Make sure the correct CCL and extension files are installed.
    2 Reseat the modem and modem cable.
    3 Reinstall the CCL and modem extension. If the problem 
    persists, reinstall the system software.
    4 Clear parameter RAM. Hold down Command-Option-P-R 
    during startup until you hear a second startup chime.
    5 Replace the modem.
    System reports a No 
    Dial Tone error 
    message1 Verify the modem phone cable is securely connected at the 
    computer and the wall jack.
    2 Verify the phone line is operational.
    3 Replace the modem phone cable.
    4 Reseat the modem and internal modem cables.
    5 Replace the modem. 
    						
    							 Troubleshooting Symptom Charts/Modem -  6 5
    There is a dial tone, 
    but the modem cannot 
    dial out1 International only: Use the Modem Country Selector utility to 
    make sure the modem is set to the correct country.
    2 Open the Modem system preference or control panel and 
    verify that the correct modem type is selected, the sound is 
    On, and the dialing is set to Tone. At this point, leave the 
    Ignore Dial Tone setting unselected.
    3 Make sure the correct driver is installed and the correct CCL 
    is selected and that they are not corrupted. If necessary, 
    reinstall the driver and/or CCL. 
    4 Try another cable and phone jack.
    5 Verify the modem settings with the internet service provider.
    6 Open the Modem system preference or control panel and 
    select Ignore Dial Tone. (Note: Some voice mail systems use a 
    beeping dial tone to notify users of waiting messages, which 
    can affect the modem connection.)
    7 If the problem persists, reinstall the system and modem 
    software. 
    						
    							 Troubleshooting Symptom Charts/Modem -  6 6
    Computer freezes 
    when modem dials1 Mac OS 9: Extensions are in conflict or the Mac OS is 
    corrupted. Enable only the Mac OS files in Extensions 
    Manager and any modem drivers needed. 
    2 If the problem persists, reinstall the system software
    Modem is having 
    trouble connecting to 
    online site1 International only: Use the Modem Country Selector utility to 
    make sure the modem is set to the correct country.
    2 The phone line may have too much noise. If the user has a 
    second line, try that one. The user should contact the local 
    phone company and request the line be checked.
    3 Check to make sure the TCP/IP system preference or control 
    panel is correctly configured for the users internet service 
    provider. If it is not configured correctly, the modem may 
    connect but wonÕt be able to access any sites.
    4 Sometimes internet service providers use different servers 
    for dial-up/authentication and for services. If one server is 
    down, users may be able to log in but not access any services. 
    Contact the internet service provider for help. 
    						
    							 Troubleshooting Symptom Charts/Modem -  6 7
    Modem cannot connect 
    to remote access 
    server or to ISP1 Verify the phone number of the server. Dial the number 
    using a telephone and listen for the ÒwhistleÓ of a modem. 
    2 Make sure the user has set up remote access for the server 
    being contacted.
    3 The user may need to create pauses while the number is being 
    dialed. Insert a comma between parts of the number where a 
    pause might be needed. For example, the following entries 
    cause remote access to dial Ò9Ó to get an outside line and then 
    pause before dialing the rest of the number:
    9, 555-1234
    Modem is dropping its 
    connection1 International only: Use the Modem Country Selector utility to 
    make sure the modem is set to the correct country.
    2 Try another cable and phone jack.
    3 The phone line may be too noisy to handle the higher modem 
    speeds. Try connecting at a slower speed or use a generic CCL 
    file. (If you are familiar with the CCL script language, you 
    can edit the modem script to force a connection at a lower 
    speed.) If the problem continues, contact the phone company 
    to report the bad phone line.
    4 Check if the user has call waiting on that phone line. With 
    call waiting active, an incoming call can interrupt the 
    connection. Disable call waiting using AT commands placed in 
    the init string of the dialup application. Usually the string is 
    *70.
    5 There may be a problem with the server the user is 
    connecting to. Servers sometimes develop problems that 
    disconnect users without explanation. Try calling back later 
    or use an alternate number if one is available. If the problem 
    persists, contact the internet service provider.
    6 Reseat the modem and internal modem cables.
    7 Replace the modem. 
    						
    							 Troubleshooting Symptom Charts/Modem -  6 8
    Modem disconnects 
    after a period of timeA timed disconnect setting is causing the modem to disconnect. 
    Some internet service providers or software packages have a 
    feature that will disconnect the user after a set period of time. 
    Either increase this time setting or disable the feature if possible. 
    Contact the internet service provider or network administrator 
    for more information.
    User does not receive 
    a required callback 
    from a server1 Contact the network administrator to verify the callback 
    number is correct.
    2 Verify the user has the correct modem script.
    Modem is slow 
    responding 1 Too many people are using the internet services. Users need 
    to remember that the internet service provider has only a 
    limited amount of bandwidth to the internet. If many people 
    are dialing in, the individuals connect speed will be affected.
    2 Check the phone line. The quality of the phone line can limit 
    modem performance.  
    						
    							 
     Service Source 
    K
     
    © 2002 Apple Computer, Inc. All rights reserved. 
    Upgrades
     
    Power Mac G4 /
    Macintosh Server G4 
    						
    							 
     Upgrades SDRAM DIMM -  1 
    Installation 
    Procedures 
    SDRAM DIMM 
    Before you begin, open the 
    side access panel.
    DIMM Slots 
    						
    							 
     Upgrades SDRAM DIMM -  2 
    1. Align a DRAM DIMM in 
    the DRAM slot so the 
    notches line up with the 
    ribs inside the slot.
    2 . Push the DIMM down 
    evenly until the ejectors 
    snap into place. 
    Note: 
     To remove a DIMM, 
    push down on the slotÕs 
    ejectors until they open and 
    release the DIMM. Some 
    DRAM slots may have only 
    one ejector. 
    Important: 
     After upgrading 
    memory on a new, out-of-
    the-box Power Mac G4 
    DRAM DIMM 
    Ejector
    
    ConnectorsNotchesDRAM Slot
     (1 of 4)
    Ribs (inside slot) 
    						
    							 
     Upgrades SDRAM DIMM -  3 
    running Mac OS 9, you must 
    press Option-S when 
    restarting the computer. 
    This ensures the customer 
    will see the Setup Assistant 
    (a movie and setup instruc-
    tions). If these keys are not 
    pressed down each time a 
    technician restarts the sys-
    tem after an upgrade, the 
    Setup Assistant file will ex-
    ecute, disable itself, and the 
    customer will never see it. 
    						
    All Apple manuals Comments (41)

    Related Manuals for Apple power mac g4 quicksilver User Manual