Canon Eos M Instruction Manual

							311
If a problem occurs with the camera, first refer to this Troubleshooting 
Guide. If this Troubleshooting Guide does not resolve the problem, 
contact your dealer or nearest Canon Service Center.
Check that the battery pack is properly attached to the battery charger.
 Check that the battery charger is properly connected to the power 
outlet.
 Do not recharge any battery pack other than a genuine Canon Battery 
Pack LP-E12.
 If there is a problem with the battery charger, the protective circuit will 
stop the charging operation and the charge lamp will blink in orange. If 
this happens, disconnect the charger’s power plug from the power 
outlet and remove the battery pack. Attach the battery pack to the 
charger again and wait a while before connecting the charger to a 
power outlet again.
 Make sure the battery is properly installed in the camera 
(p.34).
 Make sure the card/battery compartment cover is closed 
(p.34).
 Recharge the battery 
(p.32).
 If the power is turned off while an image is being recorded to the card, 
the power/access lamp will remain on/continue to blink for a few 
seconds. When the image recording is completed, the power will turn 
off automatically.
Troubleshooting Guide
Power-Related Problems
The battery pack does not recharge.
The battery charger’s lamp blinks.
The camera does not operate even when pressing the power button.
The power/access lamp still blinks even when the power is set to .
 
						

							Troubleshooting Guide
312
Use a fully-charged battery pack (p.32).
 The rechargeable battery pack performance will degrade over 
repeated use. Purchase a new one.
 The number of possible shots will decrease with any of the following 
operations:
• Pressing the shutter button halfway for a prolonged period. (Often 
activating only the AF without taking a picture.)
• Using the lens’ Image Stabilizer.
• You shoot movies for prolonged periods.
 At low temperatures, the number of possible shots decreases (p.39).
 The power-saving function is turning off the LCD monitor. Press any 
camera button or tap the LCD monitor to turn it on again.
You can change the time  until the monitor turns off automatically with 
the [ 52: Power saving ]’s [LCD auto off ] setting.
 The power-saving function is turning off the camera. If you do not want 
auto power off to take effect, set [ 52: Power saving ]’s [Camera auto 
off ] to [ Disable ] (p.206).
 When you turn off the camera, the lens aperture stops down to prevent 
light from entering the camera. This is to protect the camera’s internal 
components. When you set the power to < 1> or < 2>, the 
aperture makes a small noise as it opens or closes.
The battery becomes exhausted quickly.
The LCD monitor turns off by itself.
The camera turns off by itself.
There is a noise when the power is turned ON/OFF 
(with an EF-M lens attached).
 
						

							313
Troubleshooting Guide
Make sure the card is properly inserted (p.34).
 Slide the card’s write-protect switch to the Write/Erase position 
(p.34).
 If the card is full, replace the card or delete unnecessary images 
to make room (p.34, 254).
 If a card error message is displayed, see page 36 or 323.
 Set the focus mode to < AF> (p.
11 6).
 To prevent camera shake, press the shutter button gently (p.48, 49).
 If the lens has an Image Stabilizer, set the IS to < 1> (p.46).
 In low light, the shutter speed may become slow. Use a faster shutter 
speed (p.142), set a higher ISO speed (p.109), use flash (p.138), or 
use a tripod.
 Set the AF operation to One-Shot AF. Focus lock is not possible in the 
Servo AF operation (p.131).
 Keep tracking the subject with the shutter button pressed completely.
Shooting-Related Problems
No images can be shot or recorded.
The card cannot be used.
The image is out of focus.
I cannot lock the focus and recompose the shot.
When Servo AF is set, it takes longer for the shutter to be released.
 
						

							Troubleshooting Guide
314
Depending on the shooting conditions, it may take longer to focus the 
subject. Use [ FlexiZone - Single ] or focus manually.
 Depending on the lens type, shutter speed, aperture, subject 
conditions, brightness, etc., the continuous shooting speed may 
become slower.
 The displayed image may differ from the actually recorded images. 
Check the recorded images.
 After you press the shutter button, if the picture is taken 10 sec. later or 
after you hear a beeping sound, it means the self-timer has been set.
Press the < Wj /i > button and tap [ u] or [i ] to cancel the self-
timer (p.136).
When [FlexiZone - Multi] is set, it takes 
longer for the camera to focus automatically.
The continuous shooting speed is slow.
During continuous shooting, the image on the 
LCD monitor seems to be out of focus.
When I press the shutter button, it does not take a 
picture immediately.
 
						

							315
Troubleshooting Guide
 With < F> (Handheld Night Scene) or < G> (HDR Backlight Control) 
shooting mode, the maximum burst for continuous shooting will greatly 
decrease (p.87).
  With ISO 12800 or “ H” (equivalent to ISO 25600), the maximum burst 
for continuous shooting will greatly decrease (p.111).
  With [ Chromatic aberration: Enable ], the maximum burst for 
continuous shooting will greatly decrease (p.164).
  During WB bracketing, the maximum burst for continuous shooting will 
decrease (p.175).
  Set [ A4: High ISO speed NR ] to [Standard ], [Low ] or [Disable ]. If it 
is set to [High] or if [Multi Shot Noise Reduction] is set, the maximum 
burst during continuous shooting will greatly decrease (p.160).
  If you shoot something that has fine detail (such as a field of grass), 
the file size will be larger and the actual maximum burst may be lower 
than the number mentioned on page 105.
  Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], ISO 100 cannot be set. If [ 0: Disable] is set, ISO 
100 can be set (p.285). This also applies to movie shooting (p.181).
  Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], the [H] ISO speed (equivalent to ISO 25600) 
cannot be selected even when [ 2: ISO expansion] is set to [1: On]. If 
[ 0: OFF ] is set, ISO [ H] can be set (p.284).
  Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], the Auto Lighting Optimizer cannot be set. If [ 0: 
Disable] is set, the Auto Lighting Optimizer can be set (p.285).
The maximum burst during continuous shooting is lower.
ISO 100 cannot be set.
ISO speed [H] (ISO 25600) cannot be set.
The Auto Lighting Optimizer cannot be set.
 
						

							Troubleshooting Guide
316
 Set [A3: Auto Lighting Optimizer] to [Disable]. When [Standard], [Low] 
or [
High] is set, even if you set a decreased exposure compensation or flash 
exposure compensation, the image may come out bright (p.159).
  If you shoot at night when the background is dark, the shutter speed 
becomes slow automatically (slow-sync shooting) so that both the 
subject and background are properly exposed. To prevent a slow 
shutter speed, under [ A1: External Speedlite control ], set [Flash 
sync. speed in Av mode ] to [1/200-1/60 sec. auto ] or [1/200 sec. 
(fixed)] (p.221).
  If you use a flash unit other than an EX-series Speedlite, the flash will 
always be fired at full output (p.293).
  Under [ A1: External Speedlite control ], if [Flash metering mode] 
under [ Flash C.Fn settings ] is set to [TTL], the flash will always fire at 
full output (p.224).
  If flash exposure compensation has been set on an external Speedlite, 
[Flash exposure compensation ] (p.223) cannot be set in the [Flash 
function settings ] screen. Also, if you set flash exposure 
compensation with the camera and then set flash exposure 
compensation with the external Speedlite, the Speedlite’s flash 
exposure compensation setting will be given priority. When the 
Speedlite’s flash exposure compensation is canceled (set to 0), [ Flash 
exposure compensation ] can be set with the camera.
Even though I set a decreased exposure 
compensation, the image comes out bright.
When I use the  mode with flash, the shutter speed 
becomes slow.
The flash always fires at full output.
I cannot set flash exposure compensation with 
[Flash function settings].
 
						

							317
Troubleshooting Guide
Under [ A1: External Speedlite control ], set [Flash sync. speed in 
Av mode ] to [Auto ] (p.221).
 This icon indicates that the camera’s internal temperature is too high. 
The white < s> icon indicates degraded still photo quality. The red 
 icon indicates that the power will soon turn off automatically 
(p.128, 201).
 If the card’s writing speed is slow, movie shooting may stop 
automatically. Use an SD Speed Class 6 “ ” or faster card. To 
find out the card’s read/write speed, see the card manufacturer’s Web 
site, etc.
 If the movie shooting time reaches 29 min. 59 sec., the movie shooting 
will stop automatically.
 If movie autoexposure is set, the ISO speed is set automatically. You 
can set the ISO speed only if movie manual exposure is set (p.181).
 If you change the shutter speed or aperture during movie shooting, the 
changes in the exposure may be recorded.
 Zooming the lens during movie shooting can cause changes in the 
exposure regardless of whether the lens’ maximum aperture changes 
or not. Changes in the exposure may be recorded as a result (except 
with the EF-S 18-135mm f/3.5-5.6 IS STM or EF-M 18-55mm f/3.5-5.6 
IS STM).
High-speed sync cannot be set in the < f> mode.
During shooting, the white  icon or red  icon is displayed.
Movie shooting stops by itself.
The ISO speed cannot be set for movie shooting.
The exposure changes during movie shooting.
 
						

							Troubleshooting Guide
318
If you move the camera to the left or right quickly (high-speed panning) 
or shoot a moving subject, the image may look distorted.
 Flickering, horizontal stripes (noise), or irregular exposures can be 
caused by fluorescent light, LED bulbs, or other light sources during 
movie shooting. Also, changes in the exposure (brightness) or color 
tone may also be recorded. With movie manual exposure, a slower 
shutter speed may alleviate these phenomena.
 Check if your finger is covering the speaker (p.22).
The subject looks distorted during movie shooting.
The image flickers or horizontal 
stripes appear during movie shooting.
Operation Problems
During touch screen operations, 
the beeper suddenly sounds softer.
 
						

							319
Troubleshooting Guide
With Scene Intelligent Auto, Basic Zone modes, and the movie 
shooting mode, certain tabs and menu options are not displayed. Set 
the shooting mode to a Creative Zone mode (p.54).
 Set the color space to sRGB. If Adobe RGB is set, the first character 
will be an underscore (p.176).
 It is a movie file (p.211).
 If the card already contains recorded images, the image number may 
not start from 0001 (p.210).
 Make sure the correct date and time has been set (p.41).
 Check the time zone and daylight savings time (p.40, 42).
 The shooting date and time does not appear in the picture. The date 
and time is instead recorded in the image data as shooting 
information. When printing, you can imprint the date and time in the 
picture by using the date and time recorded in the shooting information 
(p.271).
 If the number of images in the card exceeds the maximum number of 
images that the camera can display, [### ] will be displayed (p.235).
Display Problems
The menu screen shows few tabs and options.
The file name’s first character is an underscore (“_”).
The file name starts with “MVI_”.
The file numbering does not start from 0001.
The shooting date and time displayed is incorrect.
The date and time is not in the picture.
[###] is displayed.
 
						

							Troubleshooting Guide
320
If the LCD monitor is dirty, use a soft cloth to clean it.
 In low or high temperatures, the LCD monitor display may seem slow 
or may look black. It will return to normal at room temperature.
 [Eye-Fi settings ] will appear only when an Eye-Fi card is inserted in 
the camera. If the Eye-Fi card has a write-protect switch set to the 
LOCK position, you will not be able to check the card’s connection 
status or disable Eye-Fi card transmission (p.294).
 It is the highlight alert (p.258). Overexposed highlight areas with a loss 
of highlight detail will blink.
 If the image is protected, it cannot be erased (p.252).
 Movies edited with a personal computer using the provided 
ImageBrowser EX (p.340) or other software cannot be played back 
with the camera. However, video snapshot album edited with EOS 
Video Snapshot Task (p.196) can be played back on the camera.
The LCD monitor does not display a clear image.
[Eye-Fi settings] does not appear.
Playback Problems
Part of the image blinks in black.
The image cannot be erased.
The movie cannot be played back.