Canon Eos M Instruction Manual

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Troubleshooting Guide
If you operate the camera’s dials or lens during movie shooting, the 
operation noise will also be recorded. Using an external microphone 
(commercially available) is recommended (p.197).
 During autoexposure movie shooting, if there is a drastic change in the 
exposure level, the recording will stop momentarily until the brightness 
stabilizes. If this happens, shoot in the < M> (manual exposure) 
mode (p.180).
 Use a stereo AV cable or HDMI cable (sold separately, p.247, 251).
 Make sure the stereo AV cable or HDMI cable’s plug is inserted all the 
way in (p.247, 251).
 Set the video OUT system (NTSC/PAL) to the same video system as 
the TV set (p.251).
 If the movie file size reaches 4 GB, another movie file will be created 
automatically (p.188).
 Depending on the card reader and computer OS used, SDXC cards 
might not be correctly recognized. If this occurs, connect your camera 
to the computer with the provided interface cable, then transfer the 
images to your computer using EOS Utility  (provided software, p.340).
 JPEG  c and RAW images cannot be resized (p.262).
When the movie is played back, camera operation noise can be heard.
The movie has still moments.
No image appears on the TV screen.
There are multiple movie files for a single movie shoot.
My card reader does not recognize the card.
I cannot resize the image.
 
						

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322
If you selected [Clean now f], the shutter will make a noise, but no 
picture is taken (p.225).
 If you repeatedly switch the power to < 1>/ at a short 
interval, the < f> icon may not appear (p.37).
 What is displayed on the screen differs depending on the printer. This 
instruction manual lists all the printing effects available (p.270).
Sensor Cleaning Problems
The shutter makes a noise during sensor cleaning.
Automatic sensor cleaning does not work.
Printing-Related Problems
There are fewer printing effects than listed in 
the instruction manual.
 
						

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If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error number and contact your nearest Canon Service Center.
Error Codes
NumberError Message and Solution
01
Communications between the camera and lens is faulty. Clean the 
lens contacts.
 Clean the electrical contacts on the camera and lens or use a 
Canon lens (p.19, 22).
02
Card cannot be accessed. Reinsert/change card or format card 
with camera.
Remove and insert the card again, replace the card, or format the 
card (p.34, 57).
04Cannot save images because card is full. Replace card.
Replace the card, erase unnecessary images, or format the card 
(p.34, 254, 57).
06Sensor cleaning could not be performed. Turn the camera off and 
on again.
Operate the power button (p.37).
10, 20,
30, 40,
50, 70,
80, 99An error prevented shooting. Turn the camera off and on again or 
re-install the battery.
Operate the power button, remove and install the battery pack 
again, or use a Canon lens (p.37, 34).
60
An error prevented shooting. Turn the camera off and on again or 
re-install the battery.
The lens movement may be obstructed. Turn the camera off and on 
again, taking care not to touch the lens.
Error number
Countermeasures
 
						

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•TypeType:Digital single-lens non-reflex AF/AE camera
Recording media:SD memory card, SDHC memory card, SDXC memory card* Compatible with UHS-I
Image sensor size: Approx. 22.3 x 14.9 mm
Compatible lenses: Canon EF-M, EF*, and EF-S* lenses * Mount Adapter EF-EOS M required.
(35 mm-equivalent focal length is approx. 1.6 times the 
lens focal length)
Lens mount: Canon EF-M mount
• Image SensorType: CMOS sensor
Effective pixels: Approx. 18.00 megapixels
Aspect ratio: 3:2
Dust delete feature: Auto, Dust Delete Data appending
• Recording SystemRecording format: Design rule for Camera File System (DCF) 2.0
Image type: JPEG, RAW (14-bit Canon original) RAW+JPEG Large simultaneous recording possible
Recorded pixels: L (Large) : Approx. 17.90 megapixels (5184 x 3456) M (Medium) : Approx. 8.00 megapixels (3456 x 2304)
S1 (Small 1) : Approx. 4.50 megapixels (2592 x 1728)
S2 (Small 2) : Approx. 2.50 megapixels (1920 x 1280)
S3 (Small 3) : Approx. 350,000 pixels (720 x 480)
RAW : Approx. 17.90 megapixels (5184 x 3456)
• Image Processing During ShootingPicture Style: Auto, Standard, Portrait, Landscape, Neutral, Faithful, 
Monochrome, User Def. 1 - 3
Basic+: Ambience-based shots, Light/scene-based shots, 
Creative filters (Grainy B/W, Soft focus, Fish-eye effect, 
Art bold effect, Water pain ting effect, Toy camera effect, 
Miniature effect)
White balance: Auto, Preset (Daylight, Shade, Cloudy, Tungsten light,  White fluorescent light, Flash), Custom
White balance correction and white balance bracketing 
features provided
* Flash color temperature information transmission enabled
Specifications
 
						

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Specifications
Noise reduction: Applicable to long exposures and high ISO speed shots
Automatic image 
brightness correction: Auto Lighting Optimizer
Highlight tone priority: Provided
Lens optical correction:  Peripheral illumination correction, Chromatic aberration correction
• AutofocusType:Hybrid CMOS AF System
AF points: 31 points (Max.)
Focusing brightness range:EV 1 - 18 (at 23°C/73°F, ISO 100)
Focus mode: AF, Manual (MF), AF+MF
AF-assist beam: Built-in (LED lamp)
• Exposure ControlMetering modes: Real-time metering with image sensor Evaluative metering (315 zones), Partial metering 
(approx. 11% of Live View screen), Spot metering 
(approx. 2.8% of Live View screen), Center-weighted 
average metering
Metering range: EV 1 - 20 (at 23°C/73°F, ISO 100)
Exposure control: Program AE (Scene Intelligent Auto, Creative Auto,  Portrait, Landscape, Close-up, Sports, Night Portrait, 
Handheld Night Scene, HDR Backlight Control, 
Program), Shutter-priority AE, Aperture-priority AE, 
Manual exposure
ISO speed: Basic Zone modes*: ISO 100 - 6400 set automatically
(Recommended  * Handheld Night Scene: 
exposure index) ISO 100 - 12800 set automatically Creative Zone modes: ISO 100 - 12800 set manually
(whole-stop increments), ISO 100 - 6400 set 
automatically, maximum ISO speed settable for ISO 
Auto, or ISO expansion to “H ” (equivalent to ISO 25600)
Exposure compensation: Manual: ±3 stops in 1/3- or 1/2-stop increments
AEB: ±2 stops in 1/3- or 1/2-stop increments (Can be  combined with manual exposure compensation)
AE lock: Auto: Applied in One-Shot AF with evaluative  metering when focus is achieved
Manual: With AE lock button
 
						

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326
•ShutterType:Electronically-controlled, focal-plane shutter
Shutter speeds: 1/4000 sec. to 1/60 sec. (Scene Intelligent Auto mode),  X-sync at 1/200 sec.
1/4000 sec. to 30 sec., Bulb (Total shutter speed range. 
Available range varies by shooting mode.)
• External SpeedliteCompatible Speedlites: EX-series Speedlite (Flash functions settable with the camera)
Flash metering: E-TTL II autoflash
Flash exposure
compensation: ±2 stops in 1/3- or 1/2-stop increments
FE lock: Provided
PC terminal: None
• Drive SystemDrive mode:Single shooting, continuous shooting, self-timer with 10-sec. 
or 2-sec. delay and 10-sec. delay with continuous shooting
Continuous
shooting speed: Max. approx. 4.3 shots/sec.
Max. burst: JPEG Large/Fine: Approx. 15 (approx. 17) shots RAW: Approx. 6 (approx. 6) shots
RAW+JPEG Large/Fine: Approx. 3 (approx. 3) shots
* Figures are based on Canon’s testing standards (ISO 100 and “Standard” Picture Style) using an 8 GB card.
* Figures in parentheses apply to an UHS-I compatible  8 GB card based on Canon’s testing standards.
• Still Photo ShootingAspect ratio settings: 3:2, 4:3, 16:9, 1:1
Continuous AF: Provided
Touch shutter: Provided
Grid display: Two types
Depth-of-field preview: Provided
 
						

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Specifications
• Movie ShootingMovie compression: MPEG-4 AVC/H.264Variable (average) bit rate
Audio recording format: Linear PCM
Recording format: MOV
Recording size
and frame rate: 1920x1080 (Full HD) : 30p/25p/24p 1280x720 (HD) : 60p/50p
640x480 (SD) : 30p/25p
* 30p: 29.97 fps, 25p: 25.00 fps, 24p: 23.976 fps, 60p: 59.94 fps, 50p: 50.00 fps
File size: 1920x1080 (30p/25p/24p): Approx. 330 MB/min.
1280x720 (60p/50p) : Approx. 330 MB/min.
640x480 (30p/25p) : Approx. 82.5 MB/min.
Focusing: Hybrid CMOS AF System* (Face+Tracking, FlexiZone-
Multi, FlexiZone-Single)
Manual focusing (approx. 5x / 10x magnification possible)* Focusing brightness range: EV 1 - 18 (at 23°C/73°F,  ISO 100)
Metering modes: Center-weighted average and evaluative metering with  the image sensor
* Automatically set by the focusing mode
Metering range: EV 1 - 20 (at 23°C/73°F, ISO 100)
Exposure control: Program AE for movies and manual exposure
Exposure compensation: ±3 stops in 1/3-stop increments
ISO speed: With autoexposure shooting:
(Recommended ISO 100 - 6400 set automatically
exposure index) With manual exposure: ISO 100 - 6400 set automatically/ manually, expandable to “ H” (equivalent to ISO 12800)
Video snapshots: Settable to 2 sec./4 sec./8 sec.
Sound recording: Built-in stereo microphone External stereo microphone terminal provided
Sound recording level adjustable, wind filter provided, 
attenuator provided
Grid display: Two types
 
						

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328
•LCD MonitorType:TFT color liquid-crystal monitor
Monitor size and dots: Wide, 7.7 cm (3.0-in.) (3:2) with approx. 1.04 million dots
Brightness adjustment: Manual (7 levels)
Interface languages: 25
Feature guide: Displayable
•PlaybackImage display formats: Single-image display, Single-image + Info display (Basic  info, shooting info, histogram), 4-image index, 9-image 
index, image rotate possible
Zoom magnification: Approx. 1.5x - 10x
Highlight alert: Overexposed highlights blink
Image browsing methods: Single image, jump by 10 or 100 images, by shooting  date, by folder, by movies, by stills, by rating
Image rotate: Possible
Ratings: Provided
Movie playback: Enabled (LCD monitor, video/audio OUT, HDMI OUT) Built-in speaker
Image protect: Possible
Slide show: All images, by date, by folder, movies, stills, or by rating Five transition effects selectable
Background music: Selectable for slide shows and movie playback
• Post-Processing of ImagesCreative filters: Provided (Applied during shooting)
Resize: Possible
• Direct PrintingCompatible printers: PictBridge-compatible printers
Printable images: JPEG and RAW images
Print ordering: DPOF Version 1.1 compatible
• Custom FunctionsCustom Functions: 7
My Menu registration: Possible
Copyright information: Entry and inclusion possible
 
						

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Specifications
• InterfaceAudio/video OUT/
Digital terminal:Analog video (compatible with NTSC/PAL)/stereo audio outputPersonal computer communication and direct printing 
(Hi-Speed USB equivalent), GPS receiver GP-E2 
connection
HDMI mini OUT terminal: Type C (auto switching of resolution), CEC-compatible
External microphone 
IN terminal: 3.5 mm diameter stereo mini-jack
Wireless remote control: Remote Controller RC-6
Eye-Fi card: Compatible
•PowerBattery: Battery Pack LP-E12 (Quantity 1)
* AC power can be supplied via AC Adapter Kit ACK-E12
Battery life: Approx. 230 shots at 23°C/73°F
(Based on CIPA  Approx. 200 shots at 0°C/32°F
testing standards)
Movie shooting time: Approx. 1 hr. 30 min. at 23
°C/73°F
Approx. 1 hr. 20 min. at 0°C/32°F
(with a fully-charged Battery Pack LP-E12)
• Dimensions and WeightDimensions (W x H x D): Approx. 108.6 x 66.5 x 32.3 mm / 4.3 x 2.6 x 1.3 in.
Weight: Approx. 298 g / 10.5 oz. (CIPA Guidelines: including  body, battery pack, card), 
Approx. 262 g / 9.2 oz. (Body only, without lens cap)
• Operation EnvironmentWorking temperature range: 0°C - 40°C / 32°F - 104°F
Working humidity: 85% or less
• Battery Pack LP-E12Type: Rechargeable lithium-ion battery
Rated voltage: 7.2 V DC
Battery capacity: 875 mAh
Working temperature range: During charging: 5°C - 40°C / 41°F - 104°F During shooting: 0°C - 40°C / 32°F - 104°F
Working humidity: 85% or less
Dimensions (W x H x D): Approx. 32.5 x 12.5 x 48.5 mm / 1.3 x 0.49 x 1.9 in.
Weight: Approx. 35 g / 1.2 oz.
 
						

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• Battery Charger LC-E12Compatible battery: Battery Pack LP-E12
Recharging time: Approx. 2 hours (at 23°C/73°F)
Rated input: 100 - 240 V AC (50/60 Hz)
Rated output: 8.4 V DC / 540 mA
Working temperature range: 5°C - 40°C / 41°F - 104°F
Working humidity: 85% or less
Dimensions (W x H x D): Approx. 65 x 25.5 x 90  mm / 2.6 x 1.0 x 3.5 in.
Weight: Approx. 81 g / 2.9 oz.
• Battery Charger LC-E12ECompatible battery: Battery Pack LP-E12
Recharging time: Approx. 2 hours (at 23°C/73°F)
Rated input: 100 - 240 V AC (50/60 Hz)
Rated output: 8.4 V DC / 540 mA
Working temperature range: 5°C - 40°C / 41°F - 104°F
Working humidity: 85% or less
Dimensions (W x H x D): Approx. 65 x 25.5 x 90 mm / 2.6 x 1.0 x 3.5 in. (excluding  power cord)
Weight: Approx. 76 g / 2.7 oz. (excluding power cord)
 All the data above is based on Canon’s testing standards and CIPA (Camera & 
Imaging Products Association) testing standards and guidelines.
 Dimensions, maximum diameter, length and weight listed above are based on 
CIPA Guidelines (except weight for camera body only).
 Product specifications and the exterior are subject to change without notice. 
 If a problem occurs with a non-Canon lens attached to the camera, consult the 
respective lens maker.