Canon printer PIXMA MG3020 User Manual
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ScanningProblems(Windows) ScanningProblems IJScanUtilityErrorMessages ScanGear(ScannerDriver)ErrorMessages 301
ScanningProblems ScannerDoesNotWork ScanGear(ScannerDriver)DoesNotStart 302
ScannerDoesNotWork Check1Makesurethatyourscannerorprinteristurnedon. Check2ConnecttheUSBcabletoadifferentUSBportonthecomputer. Check3IftheUSBcableisconnectedtoaUSBhub,removeitfromtheUSBhuband connectittoaUSBportonthecomputer. Check4 Withnetworkconnection,checktheconnectionstatusandreconnectas needed. Check5 Restartthecomputer. 303
ScanGear(ScannerDriver)DoesNotStart Check1MakesureMPDriversisinstalled. Ifnotinstalled,installMPDriversfromtheSetupCD-ROMorourwebsite. Check2 Selectyourscannerorprinterontheapplication'smenu. Important
MechanicalProblems PowerDoesNotComeOn PowerShutsOffByItself USBConnectionProblems CannotCommunicatewithPrinterviaUSB 305
PowerDoesNotComeOn Check1PressONbutton. Check2 Makesurepowerplugissecurelyconnectedtoprinter,andthenturnitbackon. Check3Unplugprinter,leaveitforatleast2minutes,andthenplugitbackinandturnit onagain. Ifthisdoesnotsolvetheproblem,contactyournearestCanonservicecentertorequestarepair. 306
PowerShutsOffByItself CheckIfprinterissettoturnoffautomaticallyafteracertaintime,disablethissetting. Ifyouhavesettheprintertoturnoffautomaticallyafteraspecifiedtime,thepowerwillshutoffbyitselfoncethat timehaselapsed.
USBConnectionProblems PrintingorScanningIsSlow/Hi-SpeedUSBConnectionDoesNot Work/ThisdevicecanperformfasterMessageAppears(Windows) IfyoursystemenvironmentdoesnotsupportHi-SpeedUSB,theprinteroperatesattheslowerspeedof USB1.1.Inthiscase,theprinterworksproperlybutprintingorscanningspeedmayslowdownduetothe communicationspeed. Check CheckfollowingtomakesureyoursystemenvironmentsupportsHi-Speed USBconnection.
CannotCommunicatewithPrinterviaUSB Check1Makesureprinteristurnedon. Check2ConnectUSBcableproperly. Astheillustrationbelow,theUSBportisatthebackoftheprinter. Check3 Makesure Enablebidirectionalsupport isselectedinPortssheetof propertiesdialogboxofprinterdriver.(Windows) HowtoOpenthePrinterDriverSetupWindow 309
InstallationandDownloadProblems CannotInstallMPDrivers UpdatingMPDriversinNetworkEnvironment(Windows) 310