Canon printer PIXMA MG3020 User Manual
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CannotInstallMPDrivers ForWindows: ForMacOS:ForWindows:
UpdatingMPDriversinNetworkEnvironment(Windows) DownloadthelatestMPDrivers. ThelatestMPDriversforyourmodelareavailablefordownloadontheCanonwebsite. UninstalltheexistingMPDriversandfollowtheinstallationinstructionstoinstallthelatestMPDriversthat youdownloaded.Intheconnectionmethodselectionscreen,select UsetheprinterwithwirelessLAN connection .Theprinterisdetectedautomaticallyinthenetwork. Makesuretheprinterwasfound,andinstalltheMPDriversfollowingtheon-screeninstructions. Note
ErrorsandMessages AnErrorOccurs MessageAppears 314
AnErrorOccursIfanerroroccursinprinting,forexampleifthepaperrunsoutorjams,atroubleshootingmessageappears automatically.Taketheappropriateactiondescribedinthemessage. Whenanerroroccurs,the Alarmlampflashesandasupportcode(errornumber)appearsonthecomputer screen.Forsomeerrors,the ONlampandthe Alarmlampflashesalternately.Checkthestatusofthe lampsandthemessage,andtaketheappropriateaction. AlarmLampFlashes Exampleof2timesflashing: (A)Flashes (B)Goesoff NumberofflashesCauseSupportCode2flashesPrinterisoutofpaper.10003flashesThecoverisopenedwhileprintingisinprogress.1203Paperjam.13004flashesFINEcartridgeisnotinstalledproperly.168A5flashesFINEcartridgeisnotinstalled.1401FINEcartridgecannotberecognized.1403Appropriateinkcartridgeisnotinstalled.14858flashesInkabsorberisalmostfull.17009flashesTheprotectivematerialfortheFINEcartridgeorthetaperemainsattached.189011flashesThemediatypeandpapersizearenotsetcorrectly.4102Cannotperformprintingwiththecurrentprintsetting.410312flashesThespecifieddatacannotbeprinted.410013flashesInkmayhaverunout.1686 315
14flashesInkcartridgecannotberecognized.168415flashesFINEcartridgecannotberecognized.168216flashesInkhasrunout.1688 ONLampandAlarmLampFlashAlternatelyExampleof2timesflashing: (A)Flashes (B)Goesoff NumberofflashesCauseSupportCode2flashesPrintererrorhasoccurred.51007flashesPrintererrorhasoccurred.5B00 ,5B0110flashesAnerrorrequiringarepairhasoccurred.B201 B202 B203 B204OthercasesthanabovePrintererrorhasoccurred.5011 5012 5050 5200 5400 6000 6500 6800 6801 6900 6901 6902 316
6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 WhenaSupportCodeandamessagearedisplayedonthecomputer screen:
*ThescreendiffersdependingontheOSyouareusing. Fordetailsonhowtoresolveerrors,see ListofSupportCodeforError . Note
MessageAppearsThissectiondescribessomeoftheerrorsandmessagesthatmayappear. Note
UninstalltheMPDriversfollowingtheproceduredescribedinDeletingtheUnnecessaryMPDriversand reinstallthemfromtheSetupCD-ROMortheCanonwebsite. Check4 WhenprinterisconnectedtoyourcomputerwithaUSBcable,checkdevice statusfromyourcomputer. Followtheprocedurebelowtocheckthedevicestatus. 1. OpentheDeviceManageronyourcomputerasshownbelow. If UserAccountControl screenisdisplayed,followtheon-screeninstructions.