3Com Telephone Nbx 100 Instructions Manual

							Palm Integration61
Palm Integration(NBX 2102-IR Telephone only) — The infrared port on the front edge 
of the NBX Model 2102-IR Business Telephone receives infrared signals 
from a hand-held device running the Palm operating system. You can use 
your hand-held device to call numbers in its directory and to perform 
standard NBX Business Telephone operations, such as Forward, Redial, 
and Transfer.
Install the Palm Dialer software (available on the NBX Resource Pack CD) 
on your hand-held device. See your administrator for details.
Using a HeadsetYou can use a headset that has a microphone with any NBX telephones. 
These instructions are for a typical headset and amplifier. You may need 
to modify some of these instructions for some types of headset or 
amplifier equipment.
To use a headset for all calls:
1Insert the cord for the headset amplifier into the handset cords 
receptacle on the underside of the telephone. 
2Insert the cord for the headset into the headset amplifier and put on the 
headset.
3Pick up the phone’s handset off the phone and lay it down on your desk.
To  u s e either the handset or the headset for each call:
1Insert the cord for the headset amplifier into the handset cord receptacle 
on the underside of the telephone. 
2Insert both the headset cord and the handset cord into the headset 
amplifier. 
3For headset calls: Lift the handset off the telephone and leave it off. Use 
the headset microphone and earphones.
4For handset calls: Press the button on the headset amplifier that turns the 
headset off, pick up the handset, and speak into it.
When you use a headset, either the headset or the amplifier is plugged 
into the handset cord’s receptacle on the underside of the telephone. 
Although the handset may be plugged into the amplifier, you must 
remove the handset from the cradle to use the headset. 
						

							62CHAPTER 6: PERSONALIZING YOUR TELEPHONE
Ending Calls When
Using a HeadsetTo end calls when using a headset with:
■An NBX Business Telephone, press the Release button.
■An NBX Basic Telephone, press the Feature button and 111.
Returning to the
Headset After a
Long DelayCertain brands of headsets have a power-saving mode that prevents the 
telephone from ringing for one or more calls when both of these 
circumstances are true:
■The headset amplifier buttons for Mute and On are both set to On.
■The handset is off the phone for a long time (for instance, overnight).
It may take a few minutes for your headset to return from the 
power-saving mode to the active mode when calls first come in, so your 
telephone may not ring until the headset has returned to active mode, 
and you may miss a call.
If you plan to not use the headset for a long time (for instance, 
overnight), 3Com recommends that you set the mute and headset 
buttons on the amplifier to Off and hang up the handset on your 
telephone. When you are ready to receive calls again, set up the headset 
for receiving calls: 
1Pick up the handset on your telephone and lay it down on your desk.
2Put on the headset. On the amplifier, set headset button to On. 
						

							7 
GETTING MORE FROM YOUR 
T
ELEPHONE SYSTEM
This chapter covers these topics:
■Listening to Your Messages in Your E-mail or Browser
■Account (Billing) Codes
■Caller ID
■Call Pickup
■Hunt Groups and Calling Groups
■Call Park
■Paging
■Dialing a Call to a Remote Office
■Bridged Extensions
■Delayed Ringing
■Pulse Dialing
■Additional Applications
Several of the features described in this chapter include having a 
telephone line appear on more than one NBX Business Telephone. For 
any of these features, if one person is using a telephone line, no one else 
can listen in on that same line from a different telephone.
If your system uses a messaging application other than NBX Messaging, 
such as 3Com
® NBX® Unified Communications or a third-party 
messaging application, use the documentation for your messaging 
application instead of the instructions in this chapter.
For help on accessing NBX features from an analog telephone, see the 
NBX Feature Codes Guide in the NBX NetSet utility. For how to set up 
your NBX NetSet password the first time, see Chapter 1
.  
						

							64CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your 
Messages in Your 
E-mail or Browser(NBX 100 and SuperStack 3 NBX) You can listen to your voice mail 
from any computer that allows you to access your e-mail. Your e-mail 
software application must be IMAP-4 compliant, such as Microsoft 
Outlook.
If you configure your first off-site notification method to send you an 
e-mail message when you have voice messages, the NBX system sends 
each voice mail message as an attachment to an e-mail message.
When you delete the e-mail message that has the voice message 
attached, you are not deleting the voice message on the NBX system.
To delete voice messages, you must access your voice mailbox.
Voice mail messages are attached as sound files, so your computer must 
have a sound card and either speakers or headphones.
See your administrator for assistance with this feature. See also “Off-Site 
Notification” in Chapter 6 for a discussion of off-site notification 
behavior.
Account (Billing) 
Codes(NBX 100 and SuperStack 3 NBX) The Account Codes feature allows 
your administrator to track calls that are associated with an individual 
client or account. When you answer your telephone or when you dial a 
call, you dial a numeric account code that allows the NBX system to track 
time spent on the telephone with a client, perhaps to be associated with 
a billable account.
To activate the Account Codes feature at any time before or during a call:
1Press the Feature button and 888.
2Dial the account code that has been assigned by your administrator, and 
then press the # key. 
						

							Caller ID65
Caller IDYour administrator can set up your NBX system to allow for Internal and 
External Caller ID and can configure the system so that you can block 
your identity (telephone number) from the person whom you are calling.
Internal and External
Caller IDBy default, the NBX system shows the extension and name of an internal 
caller on the display panel of your NBX telephone. 
External Caller ID provides the same information for external incoming 
calls if your organization subscribes to the service from your local 
telephone company.
Exception: The information does not appear if the caller has blocked the 
information from being sent to the NBX system.
Availability and service charges for External Caller ID vary by location.
Calling Line Identity
Restriction (CLIR)(NBX 100 and SuperStack 3 NBX) On NBX systems that are configured 
using T1 lines configured as D1, you may need to or choose to prevent 
the NBX system from transmitting your Caller ID information to outside 
parties when you dial a call. This feature is called Calling Line Identity 
Restriction, or CLIR. You can restrict calls: 
■For all external (outbound) calls that you dial, or 
■For only the next external (outbound) call that you dial.
Your administrator can configure your system so that CLIR is always 
active, in which case you cannot change the CLIR settings on your 
telephone to override this option.
CLIR for All External Calls
To enable CLIR-All for all calls from your telephone:
1Pick up the handset, and press the Feature button and 889. The display 
panel on an NBX Telephone shows CLIR-ALL OFF.
2Dial the number that you want to call.
The NBX system does not send caller ID information on this call or any 
future calls until you disable this feature. 
						

							66CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
To disable CLIR-All:
1Pick up the handset.
2Press the Feature button and 889 again. CLIR-ALL ON appears briefly in 
the display panel, and then disappears when you hang up the handset.
To view your current CLIR-All setting, log in to NBX NetSet > 
User Information > Feature Settings.
CLIR for Next External Call Only
To enable CLIR for the next call from your telephone:
1Pick up the handset.
2Press the Feature button and 890. The telephone display panel shows 
CLIR-NEXT On.
3Dial the number that you want to call.
4When you disconnect the call (or hang up the handset without making a 
call), the CLIR feature is no longer in effect. CLIR-NEXT On disappears 
from the display panel.
Call Pickup Use the Call Pickup feature to answer a call that is ringing on another 
telephone. This feature is best arranged in advance when you and 
another user know that it would be convenient or necessary to answer 
calls ringing on that user’s telephone.
You can answer a call that is ringing on another telephone only if you and 
that user both are members of the same Call Pickup group or if that user 
is a member of a Call Pickup group that allows “nonmember pickup.” 
To view the list of Call Pickup groups of which you are a member:
1Log in to NBX NetSet > User Information > Call Pickup.
2Select the group number that you want to view from the Group List, and 
click Details to display the list of members of that group.
There are two types of Call Pickup, explained next:
■Directed Call Pickup — Retrieves a call that is ringing on a specific 
telephone.
■Group Call Pickup — Retrieves a call that is ringing on any one of a 
group of telephones. 
						

							Call Pickup67
Directed Call PickupTo answer a call that is ringing on another user’s telephone 
using the feature code:
1Pick up the handset.
2Press the Feature button followed by 455 and the user’s extension. The 
call is directed to your telephone.
To answer a call ringing on another user’s telephone
using One-Touch Pickup:
1Pick up the handset.
2Press the Access button that your administrator has assigned to
Directed Pickup. 
3Dial the extension number of the telephone that is ringing.
Group Call PickupTo answer a call that is ringing on a group member’s telephone
using the feature code:
1Pick up the handset.
2Press the Feature button followed by 456 and the group number. The 
call is directed to your telephone. 
To answer a call that is ringing on a group member’s telephone
using One-Touch Pickup:
1Pick up the handset.
2Press the Access button that your administrator has assigned to
Call Pickup.
3Dial the group number.  
						

							68CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Hunt Groups and 
Calling GroupsYour administrator can establish informal “call centers” so that incoming 
calls can be directed to several phones.
Calls that come in to your telephone through your extension go to the 
call coverage point that you have set up. Calls that come in to your 
telephone through hunt groups and calling groups follow the call 
coverage path set up by the administrator for that group.
Hunt GroupsIncoming calls ring to one member of the hunt group. If that member’s 
telephone is in use, or if that member does not answer the call, the 
system “hunts” for another member of the group until the call is 
answered or is forwarded to the group call coverage point. For example, 
if there are no available members of the hunt group, the call might be 
forwarded to a group mailbox or to the receptionist.
Figure 4
 shows an example of a hunt group configuration.
Figure 4   Sample Hunt Group Configuration
1Incoming Telephone Call
2Telephone #1
3Telephone #2
4Telephone #3
5Group Voice Mailbox
1
5
2
4
3 
						

							Hunt Groups and Calling Groups69
Hunt groups can be static or dynamic:
■If you are in a static hunt group, you are always part of that group 
along with the other group members. 
■If you are in a dynamic hunt group, you must log in to the group to be 
part of it. 
To log in to a dynamic hunt group using your NBX Telephone:
1Pick up the handset.
2Press the Feature button followed by the hunt group number that is 
assigned by your administrator. The ranges of possible hunt group 
numbers are shown in Ta b l e 1 1
.
3Dial the hunt group password, which is assigned by your administrator.
4Press #.
To log out of a dynamic hunt group using your NBX Telephone:
1Pick up the handset.
2Press the Feature button followed by the hunt group number. 
3Hang up the telephone.
Your administrator can configure a hunt group to an Access button on an 
NBX Business Telephone. To log in to or to log out of the hunt group, 
press the specified Access button. The indicator next to the button lights 
to show that you are logged in. On the NBX Basic Telephone, the display 
panel shows the message IN.
Table 11   Hunt Group Numbers (Assigned by the Administrator)
On an NBX 100 systemOn a SuperStack 3 NBX system
850 – 879850 – 879
and
900 – 969 
						

							70CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
To log in to a dynamic hunt group using the NBX NetSet utility:
1Log in to NBX NetSet > User Information > Hunt Groups.
2Select the number of the hunt group that you want to log in to.
3In the Password text box, type the hunt group password.
4Click Log In, and then click Close.
If you log in to a dynamic hunt group and do not answer a call when it 
rings on your telephone, the system logs you out of the group. 
To log out of a dynamic hunt group using the NBX NetSet utility:
1Log in to NBX NetSet > User Information > Hunt Groups.
2Select the number of the hunt group that you want to log out of.
3In the Password text box, type the hunt group password.
4Click Log Out, and then click Close.
To log in to all hunt groups of which you are a member:
1Log in to NBX NetSet > User Information > Hunt Groups.
2Click the Login all button.
To log out of all hunt groups of which you are a member:
1Log in to NBX NetSet > User Information > Hunt Groups.
2Click the Logout all button.