3Com Telephone Nbx 100 Instructions Manual

							Hunt Groups and Calling Groups71
Calling GroupsOne type of hunt group is the Calling Group. Calling groups allow an 
incoming call to ring simultaneously on all telephones in a group, for 
example, a customer service group. To log in to or out of a calling group 
follow the steps in “Hunt Groups and Calling Groups”
 earlier in this 
chapter.
Figure 5
 shows an example of a calling group configuration.
Figure 5   Sample Calling Group Configuration
Group MembershipTo view the list of users that belong to a group:
1In NBX NetSet > User Information > Hunt Group, select a group. 
2Click Details.
1Incoming Telephone Call
2Telephone #1
3Telephone #2
4Telephone #3
5After a specified number of rings (no answer)
6Receptionist
1
2
4
3
5
6 
						

							72CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Call ParkUse Call Park to place a call in a “holding pattern” and make it available 
for another person to pick up from any telephone on the system. Use the 
internal paging feature, the external paging feature, or both, to 
announce the call. The recipient can retrieve the call from any NBX 
Telephone by dialing the Call Park extension that you give during your 
announcement. 
This feature is useful when:
■The recipient is elsewhere in the building.
■You want to continue a call on another telephone (for instance, in a 
conference room for privacy), and transferring the call does not give 
you enough time to retrieve it.
When you park a call, you assign it a Call Park extension, which anyone 
can use to retrieve it. Ta b l e 1 2
 lists the factory default Call Park extension 
numbers. Ask your administrator to verify the Call Park extensions for 
your location.
 
If the call is not answered within 5 minutes after it is parked, it rings again 
at the original telephone. Your administrator can modify the length of 
this waiting period. 
To  p a r k  a  c a l l :
1While you are on a call, press the Feature button and 444, or press the 
Access button assigned to Call Park. 
2Use the telephone key pad to dial a Call Park extension from the list 
shown in Ta b l e 1 2
 or the list of extensions at your location.
If you select a Call Park extension that is already in use, the display panel 
displays Park Cancelled, and the call rings back to your telephone. Try 
another Call Park extension.
Table 12   Factory Default Call Park Extension Numbers
SystemDefault Extension Numbers
SuperStack 3 NBX6000 – 6099
NBX 100601 – 609
NBX 25601 – 609 
						

							Paging73
3To notify another user about the parked call:
aFrom an NBX Business Telephone, select an Access button that is 
assigned for placing telephone calls, and dial the user’s extension, or 
use the paging feature. See “Paging”
 next for details.
bFrom an NBX Basic Telephone, press the hook switch. When you hear 
the dial tone, dial the user’s extension, or use the paging feature. See 
“Paging”
 next for details.
To retrieve a parked call:
1Pick up the handset of any telephone on the system.
2Dial the Call Park extension that was assigned to the call.
PagingDepending on your location and equipment, you can broadcast a 
message in one of three ways, as described in Ta b l e 1 3
. 
1Pick up the handset.
2Dial the paging extension as shown in Ta b l e 1 3
).
3Speak into the NBX Telephone handset and then hang up.
Do not press the Feature button before you dial the Paging extension.
Table 13   Paging Extension
FeatureNBX 100
(default extension)SuperStack 3 NBX
(default extensions)
External Paging
Broadcast an announcement over a 
public address system that has a 
paging amplifier and speaker 
system that is connected to your 
NBX system6206200
Internal Paging
Broadcast an announcement 
through the speakers on all NBX
® 
Business Telephones on your system 
6216201
Simultaneous Paging
Broadcast an announcement 
externally and internally at the 
same time6226202 
						

							74CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Dialing a Call to a 
Remote Office(NBX 100 and SuperStack 3 NBX) On these systems, you can dial calls 
between sites that are separated geographically but that are linked by a 
Wide Area Network (WAN) connection. Typical configurations are 
described in the next sections.
Using Unique
ExtensionsIn the sample network shown in Figure 6
, each site must have unique 
telephone extensions. Whenever you make a call to an extension not 
located at your own site, your NBX system sets up a connection to the 
appropriate site. 
In this example, to call a user in Dallas, a user in Chicago dials a Dallas 
extension (3000 through 3999). The dial plan on the Chicago NBX system 
sets up the necessary connection to the Dallas NBX system and then to 
the extension at that site.
Figure 6   Using Unique Extensions to Dial Remote Offices
Using Site CodesYour administrator also can configure your telephone system to use site 
codes for dialing remote offices. Each site may have overlapping 
telephone extensions. In this example, you dial a site code first, followed 
by the extension at the site. Your administrator chooses the site codes for 
your system.
For example, as shown in Figure 7
, to call someone in Atlanta, a user in 
Chicago dials the site code 62 and then the appropriate extension (1000 
through 3999). To reach a user in Dallas, a user in Chicago dials 63 and 
then the appropriate extension (1000 through 3999). The site code 
prevents conflicts between the remote extension number and a 
duplicated extension number at the local site (Chicago). 
Chicago
NBX System
Extensions
1000–1999Atlanta
NBX System
Extensions
2000–2999
Dallas
NBX System
Extensions
3000–3999WAN 
						

							Bridged Extensions75
Figure 7   Using Site Codes to Dial Remote Offices
Bridged ExtensionsWith a bridged extension, buttons and status lights on one telephone are 
associated with buttons and status lights on another telephone. On the 
primary telephone, you can perform all operations (such as dialing 
telephone calls, placing calls on hold, forwarding calls, and so on). On the 
secondary telephone, you can answer calls made to the primary 
telephone’s extension but cannot make calls using the buttons that are 
associated with the primary telephone.
The administrator can create bridged extensions on:
■NBX Business Telephones
■NBX Basic Telephones — If an 1105 Attendant Console is associated 
with an NBX Basic Telephone, you can create bridged extensions on 
the Attendant Console.
Example:
If an assistant’s job is to answer a manager’s telephone calls, your 
administrator can map the manager’s extension on the assistant’s 
telephone. The manager’s telephone is the primary telephone, and the 
assistant’s telephone is the secondary telephone.
Your administrator can map a primary telephone’s extension to one or 
more secondary telephones.
WA NChicago
NBX System
Extensions
1000–3999Atlanta
NBX System
Extensions
1000–3999
Dallas
NBX System
Extensions
1000–3999 Site Code 61
Site Code 63Site Code 62 
						

							76CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Delayed Ringing(NBX Business Telephone and Attendant Console only) The Delayed 
Ringing feature prevents a telephone on a shared line from ringing on a 
specific telephone until the incoming call rings on another telephone a 
specified number of times.
A shared line can be a bridged extension or an incoming analog 
telephone line that is mapped to more than one telephone.
Example:
A telephone extension is programmed to appear on a manager’s 
telephone and on the assistant’s telephone. When a call comes in to the 
manager on that extension, the assistant’s telephone rings a specified 
number of times (typically, 4 rings) before the call audibly rings on the 
manager’s telephone. Even during the first silent rings, the line’s status 
light on the manager’s telephone flashes, allowing the manager to 
answer the calls if required.
Pulse DialingIn some locations, analog telephone users must dial telephone calls using 
pulse dialing instead of tone dialing (also called Dual Tone Multi 
Frequency, or DTMF, dialing).
Your administrator must configure the Analog Line Card ports for pulse 
dialing.
Examples:
■Some of your telephone lines are provided by a telephone company 
that supports only pulse dialing while other lines are provided by a 
different telephone company that support DTMF dialing.
■Your organization’s telephone service provider offers low-cost, 
pulse-dialing-only service.
■In some situations, you must switch to DTMF dialing during a call. For 
example, if your call is answered by an automated attendant that 
requires that you enter information from your telephone keypad, you 
must typically enter the information using DTMF dialing. 
						

							Additional Applications77
Using a Feature CodeTo change from pulse dialing to DTMF during a call:
1Press the Feature button and 891.
2Your connection is switched from pulse to tone (DTMF) for the remainder 
of the call. When you hang up, the port you were using on the Analog 
Line Card reverts to pulse dialing mode.
Using a Mapped
ButtonYour administrator can map a button on your telephone so that you can 
press the button to change from pulse dialing to DTMF during a call. 
When you hang up, the port you were using on the Analog Line Card 
reverts to pulse dialing mode.
Using a Personal
Speed DialYou can configure a personal speed dial in the NBX NetSet utility to dial a 
number in pulse dial mode and then to switch to DTMF. Use the left carat 
character (
						

							78CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM 
						

							8 
ATTENDANT CONSOLES
The NBX 1105 Attendant Console and the NBX Complement Attendant 
Software (CAS) application enable a receptionist to handle high call 
volumes efficiently. Although receptionists are the primary users of the 
Attendant Console and CAS, the two can be used by busy sales 
representatives and others who receive a high volume of telephone calls 
or who make frequent calls to the same telephone numbers.
This chapter covers these features:
■NBX 1105 Attendant Console — A device that works along with NBX 
Telephones to increase call handling capability. In most offices, the 
Attendant Console is used by a receptionist or switchboard operator, 
referred to in this guide as “the receptionist.”
■Complement Attendant Software (CAS) — A software application 
that allows a receptionist to answer and route calls using a personal 
computer. Your administrator installs the Complement Attendant 
Software on your computer from the NBX Resource Pack CD.
The Attendant Console and Complement Attendant Software can be 
used at the same time. However:
■When incoming calls appear on the Attendant Console, you must 
handle them using the buttons of the console. 
■When calls appear on the computer screen, you must handle them 
using the computer mouse and the CAS software features. 
						

							80CHAPTER 8: ATTENDANT CONSOLES
NBX 1105 
Attendant ConsoleThe NBX 1105 Attendant Console has 50 Access buttons and five 
preprogrammed buttons.
Each of the Access buttons can handle two assignments, for total 
functionality of 100 buttons. The buttons support most of the same 
functions as the 12 Access buttons on the NBX Business Telephone. See 
Figure 8
. In effect, the Attendant Console is an extension of the NBX 
Business Telephone or NBX Basic Telephone to which it is assigned.
The Access buttons on the Attendant Console can have two sets of 
assignments: 1 through 50, and 51 through 100. To toggle between the 
two sets of assignments, press the Shift button on the lower left corner 
of the Console.
Your administrator can assign features to each Access button, or the 
receptionist can assign features to the buttons using the NBX NetSet 
utility. Possible features:
■Status of internal telephone extensions
■Status of external telephone lines
■Speed dials for:
■User extensions
■Pager numbers
■Cellular telephone numbers
■Message Waiting Indicators (MWI) for:
■Group mailboxes
■Phantom or personal mailboxes
■Time of Day Service Modes (see your administrator for details)
■Status of Hunt Group and Calling Group lines
The five preprogrammed, single-purpose buttons are labeled 3 through 7 
in Figure 8
.