ADT Security Services BHS 3000C User Manual

							System User’s Manual
BHS-3000C   
						

							Consumer Information 
FCC Notice 
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant 
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful 
interference in a residential installation. This equipment generates, uses and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may cause harmful interference 
with radio communications. However, there is no guarantee that interfere\
nce will not occur in a particular 
installation. If interference generated by this unit is suspected, call ADT Customer Care at 800.445.0872. 
If this equipment does cause harmful interference to radio or television\
 reception, which can be determined 
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or 
more of the following measures:
•	Reorient the TV/radio antenna.
•	Move the television or receiver away from the unit.
•	Plug the unit and the TV/radio receiver into different outlets, i.e., not on the same circuit breaker.
•	Contact ADT Security Services or an experienced TV/radio technician for \
additional suggestions.
This equipment complies with FCC Rules, Part 68.
 
On the outside of this equipment is a label that contains, among other information, the FCC Registration 
Number and Ringer Equivalence Number (REN) for this equipment. If requested, provide this information 
to your telephone company. 
This equipment is equipped with a USOC RJ31X connector. This equipment is designed to be connected 
to the telephone network or premises wiring using a compatible modular jack (RJ31X) that is Part 68  
compliant. 
The REN is used to determine the quantity of devices you may connect to your telephone line and still have 
all devices ring when your number is called. In most but not all areas, the sum of the RENs of all devices 
should not exceed five. To be certain of the maximum number of devices you may connect to your line as 
determined by the REN, you should call your local telephone company. 
Should you experience trouble with the telephone lines, disconnect the e\
quipment from the line to determine 
the source of the trouble. If it is determined that the equipment is malfunctioning, discontinue its use  
until the malfunction has been corrected. Any repairs or alterations made by the user to this equipment,  
or equipment malfunctions, may give the telephone company cause to request the user to disconnect  
the equipment. If you experience trouble with this equipment, please contact ADT Customer Care at  
800.445.0872 for information on obtaining service or repairs, or visit t\
he Frequently Asked Questions 
section of www.MyADT.com. 
Should this equipment cause harm to the telephone network, the telephone company may temporarily 
discontinue your service. If possible, they will provide you with advance notice. Otherwise they will notify 
you as soon as possible. The telephone company will also advise you of changes in its facilities, equipment, 
operations or procedures that could affect the operation of your equipment, allowing you the opportunity 
to maintain uninterrupted service. You will also be advised of your right to file a complaint with the FCC. 
This equipment must not be used on party lines or coin-operated phone lines.
FCC Registration: C2D MUL-35516-AL-E
Ringer Equivalence Number: 0.5B 
ii  
						

							Industry Canada
NOTICE: The Industry Canada label identifies certified equipment. This certification means that  
the equipment meets certain telecommunications network protective, operational and safety  
requirements as prescribed in the appropriate Terminal Equipment Technical Requirements  
documents. The Department does not guarantee the equipment will operate to the user’s satisfaction. 
Before installing this equipment, users should ensure that it is permissible to be connected to the  
facilities of the local telecommunications company. The equipment must be installed using an  
acceptable method of connection. 
The customer should be aware that compliance with the above conditions may not prevent the  
degradation of service in some situations. 
Repairs to certified equipment should be coordinated by a representative designated by the supplier.  
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give  
the telecommunications company cause to request the user to disconnect the equipment. 
For their own protection, users should ensure that the electrical ground connections of the power  
utility, telephone lines and internal metallic water pipe system, if present, are connected together. This 
precaution may be particularly important in rural areas. 
Caution: Users should not attempt to make such connections themselves, but should\
 contact the  
appropriate electric inspection authority, or electrician, as appropriate. 
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device p\
rovides an indication 
of the maximum number of terminals allowed to be connected to a telephon\
e interface. The termination 
on an interface may consist of any combination of devices, subject only to the requirement that the sum  
of the RENs of all the devices does not exceed five. 
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. 
Visit www.MyADT.ca or contact ADT Customer Care at 800.ADT.ASAP (800.238.2727) for  
information on obtaining service or repairs.
Certification Number: 1140 10954A
iii  
						

							Table of Contents
Consumer Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
FCC Notice .......................................................................\
...........................  ii
Industry Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . .  iii 
Welcome .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 1 
How to Avoid False Alarms  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
The ADT® Home Security System ...........................................  3
 Standard Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . .  3
 Optional Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . 5
  Optional Features .......................................................................\
............ 6
The Parts of the Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . 7
 Status Display (Standard Keypad) ................................................................... 9
 Message Window (Premium Keypad) ............................................................... 9
 Emergency Keys .......................................................................\
............. 10
 Using the Keypad .......................................................................\
............ 11
Keypad Codes .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .12
Entering and Exiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . .12
 Designated Doors .......................................................................\
............12
 Entry Delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . .12 
 Exit Delay .......................................................................\
....................12
Turning the System On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . 13
 The Four “On” Modes .......................................................................\
.......  13
 Turning the System On in Normal Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . .   14
  Turning the System On in Motion Off Mode .........................................................14
 Turning the System On in Motion Off/Instant Mode .................................................  15
 Turning the System On in Instant Mode .............................................................15
  Turning the System On When It Is Not Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . .16
Turning the System Off ..................................................... 18
 Turning the System Off When No Alarms Are in Progress .......................................... 18
 Turning the System Off and Canceling an Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . .  18
 Turning the System Off without Canceling an Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . 19
 What to Do in an Actual Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
 Turning the System Off after an Alarm Occurs in Your Absence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
.  20  
						

							System Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 
 Bypass a Zone .......................................................................\
.............. 21
 Turn the Door Chime On or Off ..................................................................... 22
 View Alarm Memory .......................................................................\
........ 22
 Create an Additional Keypad Code .................................................................  23
  Delete a Keypad Code .......................................................................\
....... 24
System Testing .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 25
 Siren and Transmission Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 
 Testing All Burglary Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
 Testing the Smoke Detector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
 Testing the Doors and Windows Only .............................................................. 27
 Testing with Not Ready Zones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using GoTo (Optional Feature)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Trouble Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
 Standard Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . .  31
  Premium Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . .  31
  No AC Power Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . .  32
  Low Battery Indication .......................................................................\
...... 33
 Communication Problem Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
 Line Cut Indication (Optional Feature) ..............................................................  35
  Upload/Download Failure .......................................................................\
..  36
  Zone Trouble Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . .  36 
  Component Failure Indication ......................................................................  37
  Call ADT Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . .  37
  Siren Failure Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . .  37
  Keypad Not Working (Speaker Clicks) ..............................................................  37 
  RF Interference Indication .......................................................................\
...  37
  Cleaning the Smoke Detector ......................................................................  38
  If You Trigger an Alarm While Cleaning the Detector ............................................... 38 
 Service the Detector Every Two Years .............................................................. 39
Setting the Clock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Emergency Evacuation Plans .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 39  
						

							Questions and Answers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
 General Use of the System .......................................................................\
.. 41 
 Security Passwords and Keypad Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . 42 
 Alarms and Emergencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . 43 
 Emergency Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . .  43 
  Financial Questions .......................................................................\
......... 44 
 Repairs and Upgrades .......................................................................\
.......  45 
  Additional Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . 45
Warranty Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Important Notices  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
 UL Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . 46 
 DSL Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . . . . . . . . . . . . . . 46 
 VolP Service .......................................................................\
................ 46 
 Alarm Permits .......................................................................\
............... 46 
 SIA CP-01-Compliant System Information .......................................................... 46  
						

							Welcome
Thank you for choosing an ADT security system. We appreciate your busine\
ss. 
To get the most from the easy-to-use ADT security system, please take th\
e time to read this manual. It describes  
the components of the system and tells you how to use the keypad. It als\
o tells you what to do in the event of an 
alarm. Please also be sure to read your Customer Emergency Information S\
chedule so that you will have a clear 
understanding of ADT procedures should you experience an alarm event. 
Important Note: Although the system installed in your home may feature components that d\
isplay a name other 
than ADT, rest assured that your monitoring service is being provided by\
 ADT.
If you have any questions about the security system, visit www.MyADT.com or call the ADT Customer Care  
team at 800.445.0872. We are here to assist you 24 hours a day, seven days a week.
1
If you have any questions about the 
ADT Security System, visit
www.MyADT.com
or call the ADT Customer Care 
team at 800.445.0872.  
We are here to assist you  
24 hours a day, seven days  
a week.  
						

							How to Avoid False Alarms
Numerous false alarms can affect the quality of your monitoring service.\
 They can also result in fines from your local 
municipality. To avoid false alarms, follow these simple tips: 
  1.   Be sure that everyone at your protected location knows how to use the al\
arm system. Everyone should know a 
Security Password (formerly known as a Master Code Word or Personal Ide\
ntification Code [PIC]), as well as a 
keypad code. 
  2.   If you cause an alarm accidentally, cancel it by entering your keypad co\
de and pressing the CANCEL key (see  
page 18).
 
  3.   Test the system weekly by following the instructions beginning on page 2\
6. If you discover any problems, 
promptly notify ADT Customer Care at 800.445.0872. 
  4.   If the alarm sounded, and you do not know why it happened, contact ADT C\
ustomer Care immediately. You may 
also review the system’s alarm history at www.MyADT.com. 
  5.   If you are going to do any kind of work at your home that will create a \
large amount of dust, such as fumigation  
or home remodeling, completely cover the system’s motion detectors an\
d smoke/heat detectors. Be sure to 
remove the covers when you are finished. 
  6.   If you know that the motion detector is causing false alarms, you can st\
ill turn the system on while leaving the  
motion detector turned off. See the instructions on page 14 (Turning th\
e System On in Motion-Off Mode). 
Promptly notify ADT Customer Care at 800.445.0872 so that we may correct the problem. 
  7.   If you adopt an indoor pet after the system is installed, contact the AD\
T Customer Care team to let us know. The 
system’s motion detector may need to be adjusted so that your pet doe\
s not cause a false alarm. 
  8.   Motion detectors can detect the movement of balloons, plants, curtains a\
nd other common household objects. 
Be sure that air currents cannot move these items into the area covered \
by the motion detector. 
  9.   Notify ADT before you sell or rent out your home, so that we can arrange\
 to move your service to your new home, 
as well as instruct the new residents at your current home on how to use\
 the system. You can find out more 
about our Mover’s program at www.MyADT.com.
10.   Take care when cooking or lighting a fire in the fireplace. Excessive smoke from these activities can trigger a false 
fire alarm signal.
2  
						

							Standard Equipment
The ADT Home Security System
The keypad is mounted on the wall near either an entry or exit door. 
You can use it to arm and disarm the system, and to change other 
system options. Your keypads may be either a Premium or Standard 
style (see page 7).
You can also use the keypad’s emergency panic buttons to signal a 
fire, medical or police emergency (see page 10 for more information).
One sensor is placed in or on the frame and body of each door or 
window that is protected. If the door or window is opened while  
the system is on, an alarm sounds. An alarm signal is sent to an  
ADT Customer Monitoring Center.
Master Control Panel
Keypad (Premium Style Shown)
Door/Window Sensors
3
The master control panel is housed in a metal box. It is typically 
mounted in an out-of-the-way location, such as a closet. The master 
control panel processes the information sent to it by the system’s 
sensors and keypad. It also contains a battery that allows the system 
to operate during a power failure. When an alarm occurs, the master 
control panel sends a message over the telephone line to an ADT 
Customer Monitoring Center.
Do not open the master control panel unless an ADT  
Representative instructs you to do so.   
						

							The highly visible yard sign and window decals warn potential  
intruders that your home is protected by an ADT security system.  
You will be provided with a yard sign and window decals.  
A motion detector is mounted on the wall inside your home. This 
sensor can detect when there is movement within its field of view. If 
the system is on when this happens, an alarm signal goes to an ADT 
Customer Monitoring Center. 
The siren is a small plastic box mounted inside your home. When  
an alarm occurs, the siren sounds a warning designed to frighten 
off intruders. The siren may also sound when you use some of the 
system’s special features.
The power transformer is plugged into an outlet near the master 
control panel. It provides electrical power to the system.
If you should notice that the transformer is unplugged, plug  
it back in immediately.
This device connects the security system to the telephone line in  
your home, making it possible for the system to send alarm signals  
to ADT’s Customer Monitoring Centers. It is located near the master 
control panel.
Do not remove the dialer cable from the jack unless an ADT 
Representative or this manual instructs you to do so. 
Motion Detector
Power Transformer
Telephone Jack
Yard Sign and 
Window Decals
Siren
4
Standard Equipment, cont’d.