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ADT Security Services BHS 3000C User Manual

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    							System Testing
    You can test the components of the system—the sirens, the telephone h\
    ookup and the sensors—without causing a 
    false alarm. This section describes how you can be sure that the system \
    is functioning properly.
    Important Notice: Test Monthly
    Your Residential Services Contract (or Small Business  
    Contract) requires you to conduct these tests at least  
    once a month. Weekly testing is recommended.
    Siren and Transmission Test 
    This test helps to ensure that the system’s siren is working properly\
     and that the system is able to send an alarm 
    signal to ADT’s Customer Monitoring Centers. You will not receive a c\
    all from ADT. 
    To test the system’s siren and transmission:  
    1. Press the OPTIONS key.
    2.  Press the 5 key. 
    The ENTER CODE 
    light blinks. 
    3.  Enter your keypad code. 
    A test signal is sent to  
    ADT. If it is received, the 
    siren sounds briefly. The  
    keypad may also beep. 
    All zone lights blink. 
    4.  If you do not hear the 
    beep or blast and the 
    TROUBLE light turns  
    on, the test failed. Call 
    800.445.0872.
    1.  Press the OPTIONS key 
    until the message win-
    dow reads TEST, ENTER 
    CODE.
    2.   Enter your keypad code. 
    The display reads TEST. 
    A test signal is sent to 
    ADT. If it is received, the 
    siren sounds briefly. The 
    keypad may also beep.
    3.  If you do not hear the 
    beep or blast and the 
    keypad message window 
    reads CP TROUBLE,  
    the test failed. Call  
    800.445.0872.
    25
    Standard KeypadPremium Keypad  
    						
    							Testing All Burglary Sensors
    This test helps to ensure that the system’s burglary sensors are work\
    ing properly. No alarm signal is sent to ADT’s 
    Customer Monitoring Centers.
    * If the system uses four-digit codes, press 2, 4, 7, then press and hold \
    the 0 key for 
    three seconds.
    1.  Make sure there is  
    nothing moving near  
    the motion detector and 
    that the READY light is  
    on. (If it is not, see page 
    29.)
    2.  Press the OPTIONS key.
    3.  Press the 2 key. 
    The ENTER CODE  
    light blinks. 
    4.  Press 2, 4. Then press 
    and hold the 7 key for 
    three seconds.* 
    5.  Open each protected 
    door and window. Listen 
    for the siren to blast.  
    Close the door or  
    window. 
    6.  Walk in front of the 
    motion detector. The 
    siren blasts each time  
    the motion detector  
    detects your movements. 
    1.  Make sure there is 
    nothing moving near 
    the motion detector 
    and that the message 
    window reads READY. 
    (If it does not, see page 
    29.)
    2.  Press the OPTIONS 
    key until the message 
    window reads DOOR 
    CHIME.
    3.  Press 2, 4. Then press 
    and hold the 7 key for 
    three seconds.*
         The message window 
    reads READY DOOR 
    CHIME TEST. 
    4.   Open each protected 
    door and window. 
    Listen for the siren to 
    blast. Close the door  
    or window. 
    5.  Walk in front of the  
    motion detector. The 
    siren blasts each time 
    the motion detector  
    detects your move-
    ments. 
    (continued)
    26
    Standard KeypadPremium Keypad  
    						
    							Testing the Smoke Detector 
    The smoke detector can be tested without sending an alarm signal to ADT.\
     Call ADT Customer Care at  
    800.445.0872 for assistance. Do not attempt to test the smoke detector w\
    ith heat, flame or canned smoke, as 
    these methods can damage the smoke detector. 
    Testing the Doors and Windows Only 
    This test identifies whether the sensors on your home’s protected doo\
    rs and windows are operating properly. You 
    may prefer to conduct this test if you find it distracting to hear the s\
    iren blast each time you pass the motion detector 
    while testing the system. No alarm signals are sent to ADT’s Customer Monitoring Centers. 
    To test the system’s door and window sensors, follow the instructions\
     on the next page. 
    Note: If the system’s chime feature is on, skip steps 2, 3 and 4 of the Sta\
    ndard keypad instructions or steps 2 and 3 
    of the Premium keypad instructions. When the chime feature is on, the ke\
    ypad beeps if a protected door or window is 
    opened while the system is off. 
    7.  If you do not hear the  
    siren blast, call ADT at 
    800.445.0872.
    8.  When you have finished, 
    press the CANCEL key. 
    6.  If you do not hear the  
    siren blast, call ADT at 
    800.445.0872.
    7.  When you have finished, 
    press the CANCEL key. 
    27
    Standard KeypadPremium Keypad  
    						
    							*Note: The keypad does not beep if the chime feature has been turned off by the\
     installer.
    1.  Close all doors and win-
    dows.Make sure that the 
    READY light is on. (If it is 
    not, see page 29.)
    2. Press the OPTIONS key. 
    3. Press the 2 key.
    4.  Enter your keypad code.  
    The READY and the CHIME 
    lights turn on. 
    5.  Open each protected door 
    and window. Listen for the 
    keypad to beep.*
    6.  If you do not hear the 
    keypad beep, note the zone 
    number and call Customer 
    Care at 800.445.0872. 
    7.  When you have finished 
    testing, end the test by 
    repeating steps 2, 3 and 4.
    1.  Close all doors and  
    windows. Make sure the 
    message window reads 
    READY. (If it does not, see 
    page 29.)
    2.  Press the OPTIONS key until 
    the message window reads 
    DOOR CHIME.
    3.  Enter your keypad code. 
    The message window reads 
    READY DOOR CHIME.
    4.  Open each protected door 
    and window. Listen for the 
    keypad to beep.*
    5.   If you do not hear the 
    keypad beep, note the zone 
    number and call Customer 
    Care at 800.445.0872. 
    6.  When you have finished 
    testing, end the test by 
    repeating steps 2 and 3. 
    28
    Standard KeypadPremium Keypad  
    						
    							1. Press the OPTIONS key.
    2. Press the 7 key. 
    3. Observe which zone  
    number is displayed.  
    This is the zone that is  
    not ready.
    4.  Refer to the Pop-Up Zone 
    Card to verify the location  
    of the zone.
    5.    If the zone is a door or 
    window, make sure that  
    it is securely closed.
    6.   If the READY light turns on, 
    conduct the test. 
    7.  If the READY light does  
    not turn on, call Customer 
    Care at 800.445.0872  
    for assistance.
    1.  Observe which zone  
    number is displayed. This is 
    the zone that is not ready.
    2. Refer to the Pop-Up Zone 
    Card to verify the location  
    of the zone.
    3.  If the zone is a door or 
    window, make sure that  
    it is securely closed.
    4. If the message window 
    now reads READY, conduct 
    the test.
    5.   If the message window  
    still reads NOT READY,  
    call Customer Care at  
    800.445.0872 for  
    assistance.  
    Standard KeypadPremium Keypad
    Testing with Not Ready Zones
    If the system is not ready to test, the message window reads NOT READY, \
    or the READY light is off. Do the following:
    READY
    29  
    						
    							Trouble Messages
     You will get a trouble message if the system loses power, if it cannot \
    reset the smoke detector, or if it cannot contact an ADT 
    Customer Monitoring Center. 
    Standard Keypad
    2.  Press the OPTIONS key and the 9 key once more. One of the keypad’s zo\
    ne lights may blink; compare it to the  
    following table. If none of the conditions exists, the keypad returns to its no\
    rmal state. 
    1.  Observe which of the keypad’s icons are lit and note any letters that\
     may appear in the numeric display. Match the 
    keypad’s message to the following table, then turn to the section lis\
    ted in the table’s second column for further  
    information and instructions.
    31
    Premium Keypad
    Blinking Zone LEDTrouble ConditionPage
    1Low Battery Indication32
    2Communication Problem Indication33
    3Zone Trouble Indication35
    4Call ADT Indication36
    5Component Failure Indication36
    6Siren Failure Indication36
    7RF Interference Indication36
    8Line Cut Indication (optional feature)34
    Blinking Zone LEDTrouble ConditionPage
    1Upload/Download Failure35
    2No AC Power Indication31
    MessageTrouble ConditionPage
    CALL 800.445.0872Call ADT Indication36
    CF TROUBLEComponent Failure Indication36
    CP TROUBLECommunication Problem Indication33
    CS TROUBLESiren Failure Indication36
    CH TROUBLEUpload/Download Failure35
    CJ TROUBLERF Interference Indication36
    LINE CUTLine Cut Indication (optional feature)34
    LOW BATTLow Battery Indication32
    NO ACNo AC Power Indication31
    TROUBLE (beeping)Zone Trouble Indication35
    1. If the TROUBLE light is on, press the OPTIONS key, then the 9 key. One of the keypad’s zon\
    e lights blinks; compare it to the following table.   
    						
    							No AC Power Indication 
    What it means: The electrical power to the system has been interrupted. Instead, the sy\
    stem is drawing power from 
    its backup battery. The battery can provide power to the system for up t\
    o four hours. 
    What to do: 
    1.  If you have no power to your home, wait for the electrical power to 
    be restored. Once this happens, the system automatically switches 
    back to its electrical source. The backup battery recharges for the 
    next 24 hours. 
    2.  
    If you have power to your home, check the power transformer to 
    ensure that it is properly plugged in (see page 4 for more information 
    about the power transformer). If this solves the problem, stop. 
    Otherwise, continue to the next step. 
    3.  Check the breaker box. If any breakers are in the OFF position, 
    move the breaker switch to ON. If this solves the problem, stop. 
    Otherwise, continue to the next step. 
    4.  Look for a ground-fault circuit interrupter (GFCI) on the outlet or  
    on a nearby outlet. The GFCI should look similar to the one shown 
    in the picture. If the red reset button juts out from the outlet,  
    push it back into place. If this solves the problem, stop. Otherwise, 
    continue to the next step. 
    5.  Unplug the power transformer. It may be screwed in place; if so, 
    remove the screw. Plug a small appliance into the outlet to verify 
    the outlet is  working properly. If it is, continue to the next step. 
         If the outlet is not working properly, contact an electrician to repair \
    it. Use an extension cord to plug the system’s power transformer 
    into another outlet until the faulty one is repaired.
    6.   If none of these steps resolves the problem, call ADT Customer 
    Care at 800.445.0872.
    32  
    						
    							Low Battery Indication 
    What it means: The system’s backup battery is low. If there has not been a power out\
    age at your home recently,  
    call ADT Customer Care at 800.ADT.ASAP (800.238.2727) for assistance. \
    If there has been a recent power failure, 
    follow these instructions: 
    1. If you wish to silence the keypad’s beeping, press the CANCEL key.\
     
    2. Once power to your home is restored, wait 24 hours for the battery 
     to recharge. 
    3. If the trouble condition returns after 24 hours, the battery is not  
    recharging properly. Call ADT Customer Care at 800.445.0872  
    for assistance.  
    Note: If the system appears to have no power (the keypad does not light or r\
    espond to your commands), call ADT 
    Customer Care at 800.445.0872 for assistance. 
    33  
    						
    							Communication Problem Indication
    What it means: The system was unable to send an alarm or test signal to the ADT Custome\
    r Monitoring Center. 
    What you’ll notice: The keypad beeps four times per minute. If you have a Premium keypad, th\
    e message window 
    reads: CP TROUBLE, CALL 800.445.0872.
    1. To silence the keypad’s beeping, press the CANCEL key. 
    2.  Check your telephone for a dial tone. If there is no dial tone, remove t\
    he dialer cable 
    from the telephone jack. This disconnects the system from the telephone \
    line. It will not 
    be able to send an alarm signal to the ADT Customer Monitoring Centers. \
    3.  Check your telephone for a dial tone. If the dial tone returns, call ADT\
     Customer Care at 
    800.445.0872 for assistance. 
    4.  If there is no dial tone, plug the dialer cable back into the telephone jack. Contact 
    your telephone company for service. 
         Until the telephone service is repaired, no alarm signals will be sent t\
    o ADT. However, 
    the system should still work within your home. 
    For your protection, it is very important that you resolve this problem \
    quickly. 
    34  
    						
    							Line Cut Indication (Optional Feature)
    What it means: The telephone service to the security system has been interrupted. The s\
    ystem cannot send an 
    alarm signal to ADT’s Customer Monitoring Centers.
    What you’ll notice: Less than one minute after the line cut occurs, the siren sounds or the \
    keypad beeps, depending 
    on whether the system is on or off. 
    1. To silence the keypad’s beeping, press the CANCEL key. 
    2. If the siren is sounding, silence it by entering your keypad code. 
    3.  Check your telephone for a dial tone. If there is no telephone service, \
     
    contact your telephone company. 
    4.  If there is a dial tone, ensure that the system’s telephone cable is \
     
    securely plugged into the telephone jack. If it is not, plug it in.     \
    5.  If the cable is plugged in, call the ADT Customer Monitoring team at  
    800.445.0872. We are available to help you 24 hours a day, seven  
    days a week. 
    35  
    						
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