Alcatel One Touch Pop 2 User Manual
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1819 • Finally, touch to send�• If you do not want to send the mail right away, you can touch the Menu and Save draft keys or touch the Back key to save a copy. 7 Getting connected ������� To connect to the Internet with this phone, you can use GPRS/EDGE/3G/4G networks or Wi-Fi, whichever is most convenient. 7�1 Connecting to the Internet 7�1�1 GPRS/EDGE/3G/4GThe first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: GPRS, EDGE, 3G or 4G. To check the network connection you are using, touch the Menu key from the Home screen, then touch Settings\More ���\Mobile networks, and touch Access Point Names or Network operators. 7�1�2 Wi-FiUsing Wi-Fi, you can connect to the Internet when your phone is within range of a wireless network. Wi-Fi can be used on your phone even without a SIM card inserted.To turn Wi-Fi on and connect to a wireless network• Touch the Menu key from the Home screen, then touch Settings.• Touch the switch beside Wi-Fi to turn on/off Wi-Fi.• Touch Wi-Fi. The detailed information of detected Wi-Fi networks is displayed in the Wi-Fi networks section.• Touch a Wi-Fi network to connect. If the network you selected is secured, you are required to enter a password or other credentials (you can contact the network operator for details). When finished, touch Connect. 7�2 Browser �������������������������������������� Using the Browser, you can enjoy surfing the Web.To access this feature, touch the Application tab from the Home screen, then select Browser.To go to a web pageOn the Browser screen, touch the URL box at the top, enter the address of the web page, and then confirm. 7�3 Connecting to a computer(1) With the USB cable, you can transfer media files and other files between your microSD card/internal storage and the computer. To connect/disconnect your phone to the computer:To connect:• Use the USB cable that came with your phone to connect the phone to a USB port on your computer. You will receive a notification that the USB is connected.• Open the Notification panel and touch USB connected, then make a selection in the dialog that opens to confirm that you want to transfer files.To disconnect (for mass storage):• Open the Notification panel and touch USB connected.• Touch to cancel USB mass storage in the dialog that opens.Before using MTP, make sure that the driver (Windows Media Player 11 or higher version) has been installed. (1) You can change your default connection mode via Settings\Storage\the Menu key\USB computer connection. Some operations which are available under mass storage are not usable under MTP and PTP.
2021 To locate data you have transferred or downloaded in your microSD card:• Touch to open the applications list.• Touch File Manager.All data you have downloaded is stored in the File Manager. Here you can view media files (videos, photos, music and others), rename files, install applications into your phone, etc. 7�4 Sharing your phone's mobile data connectionYou can share your phone's mobile data connection with a single computer via USB cable (USB tethering) or with up to eight devices at once by turning your phone into a portable Wi-Fi hotspot.To turn on USB tethering or Portable Wi-Fi hotspot• Touch the Menu key from the Home screen.• Touch Settings\More���\Tethering & portable hotspot.• Mark the checkbox of USB tethering or Portable Wi-Fi hotspot to activate this function. These functions may incur additional network charges from your network operator. Extra fees may also be charged in roaming areas. 8 Find my location using GPS satellites ���������������� To activate your phone’s global positioning system (GPS) satellite receiver:• Touch the Menu key from the Home screen.• Touch Settings\Location access.• Touch the switch beside Access to my location to turn on.You can then open Maps to find your location: Use your phone’s GPS satellite receiver to pinpoint your location within an accuracy as close as several meters (“street level”). The process of accessing the GPS satellite and setting your phone's precise location for the first time will require up to 5 minutes. You will need to stand in a place with a clear view of the sky and avoid moving. After this, GPS will only need 20-40 seconds to identify your precise location. 9 Data backup ����������������� This phone enables you to back up your phone’s settings and other application data to Google Servers, with your Google Account. If you replace your phone, the settings and data you’ve backed up are restored onto the new phone the first time you sign in with your Google Account. To activate this function:• Touch the Menu key from the Home screen.• Touch Settings\Backup and reset\Back up my data.When this function is activated, a wide variety of settings and data is backed up, including your Wi-Fi passwords, bookmarks, a list of the applications you’ve installed, the words you’ve added to the dictionary used by the onscreen keyboard, and most of the settings that you configure with the Settings application. If you deactivate this option, you stop backing up your settings, and any existing backups are deleted from Google Servers.
2223 10 Factory data reset To activate factory data reset:• Touch the Menu key from the Home screen.• Touch Settings\Backup and reset\Factory data reset�• Touch the Reset phone.Resetting the phone will erase all of your personal data from internal phone storage, including information about your Google Account, any other accounts, your system and application settings, and any downloaded applications. If you reset the phone in this way, you’re prompted to re-enter the same kind of information as when you first started Android.When you are unable to power on your cellphone, you can perform a factory data reset by pressing the Power key and the Volume up key at the same time until the screen lights up. 11 Applications & Internal storage ����� 11�1 ApplicationsWith this phone, some built-in Google applications and other third party applications are available for your convenience.With the built-in applications, you can• Communicate with friends.• Exchange messages or emails with friends.• Track your location, view traffic situations, search for locations and get navigation information to your destination.• Download more applications from the Google Play Store and more.For more information about these applications, please check the online user manual at: www.alcatelonetouch.com. 11�2 Internal storageTouch Settings\Storage to display the amount of internal phone storage used by the operating system, its components, applications (including those you downloaded), permanent and temporary data.If a warning message comes up saying that phone memory is limited, you are required to free up space by deleting some unwanted applications, downloaded files, etc. 12 Making the most of your phone ��������� You can download software upgrades for free from the website (www.alcatelonetouch.com). 12�1 Smart SuiteSmart Suite includes:• ContactsAllows you to back up contact entries so that you don't have to worry about losing, breaking, switching phones or changing service providers.• MessagesFrees you from painstakingly inputting text on the keypads. All of your messages are easily accessible and well-organized.• CalendarAllows you to sync events freely between your phone and Outlook and create and edit new events from a PC.• PhotosAllows you to easily import photos from your PC or the handset and organize them in different albums for better management.• VideosAllows you to insert video files from your PC for playback and then upload them to a handset folder.
2425 • MusicQuickly search for your favorite songs on your PC, manage the ultimate Library, and enjoy the easiest digital jukebox in your own way. • Application Allows you to import downloaded mobile applications and have them installed into your handset upon synchronization.• BackupAllows you to back up your contacts, messages, calendar, photos and applications, then import the backup files to your phone.Supported Operating SystemsWindows XP/Vista/Windows 7/Windows 8. 12�2 UpgradeYou can use the Mobile Upgrade tool or FOTA Upgrade tool to update your phone's software. 12�2�1 Mobile UpgradeDownload Mobile Upgrade from the ALCATEL ONETOUCH website (www.alcatelonetouch.com) and install it on your PC. Launch the tool and update your phone by following the step by step instructions (refer to the User Guide provided together with the tool). Your phone’s software will now have the latest software. All personal information will be permanently lost following the update process. We recommend you backup your personal data using Smart Suite before upgrading. 12�2�2 FOTA UpgradeUsing the FOTA Upgrade tool you can update your phone's software.To access System updates, please touch the Menu key from the Home screen, then Settings\About phone\System updates. Touch Check for updates, and the phone will search for the latest software. If you want to update the system, please touch the button Download, after it is done please touch Install to complete the upgrade. Now your phone's software will be the latest version.You should turn on data connection before searching for updates. Settings for auto-check intervals is also available once you restart the phone. If you have chosen auto-check, when the system discovers the new version, dialog will pop up to choose download or ignore, the notification also will show in status bar. Safety and use ���������������������� We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein. • TRAFFIC SAFETY:Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their mobile when the vehicle is not parked.When driving, do not use your phone and headphone to listen to music or the radio. Using a headphone can be dangerous and forbidden in some areas.When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:- do not place your phone on top of the dashboard or within an airbag deployment area,- check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy. • CONDITIONS OF USE:You are advised to switch off the telephone from time to time to optimise its performance.Switch the phone off before boarding an aircraft.Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile telephones can interfere with other electrical or electronic devices, or equipment using radio frequency.Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.
2627 When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any. To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the handset away from your ear while using the “hands-free” mode because the amplified volume might cause hearing damage.Do not let children use the phone and/or play with the telephone and accessories without supervision.When replacing the cover please note that your phone may contain substances that could create an allergic reaction.Always handle your phone with care and keep it in a clean and dust-free place.Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is -10°C to +45°C. At over 45°C the legibility of the phone’s display may be impaired, though this is temporary and not serious. Emergency call numbers may not be reachable on all cellular networks. You should never rely only on your phone for emergency calls.Do not open, dismantle or attempt to repair your mobile phone yourself.Do not drop, throw or bend your mobile phone.Do not use the phone if the glass made screen, is damaged, cracked or broken to avoid any injury. Do not paint it.Use only batteries, battery chargers, and accessories which are recommended by TCL Mobile Ltd. and its affiliates and are compatible with your phone model. TCL Mobile Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.Remember to make back-up copies or keep a written record of all important information stored in your phone.Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone. Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:- Do not play or use a flashing-lights feature if you are tired or need sleep.- Take a minimum of a 15-minute break hourly.- Play in a room in which all lights are on.- Play at the farthest distance possible from the screen.- If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.- If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.PROTECT YOUR HEARINGTo prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use. • PRIVACY:Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user's sole responsibility to ensure that prior authorisation be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your mobile phone (including the operator) disclaim any liability which may result from the improper use of the mobile phone.
2829 • BATTERY:Before removing the battery from your mobile phone, please make sure that the mobile phone is switched off. Observe the following precautions for battery use:- Do not attempt to open the battery (due to the risk of toxic fumes and burns).- Do not puncture, disassemble or cause a short-circuit in a battery,- Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60°C.Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCT Mobile Limited and/or its affiliates.This symbol on your telephone, the battery and the accessories means that these products must be taken to collection points at the end of their life:- Municipal waste disposal centres with specific bins for these types of equipment- Collection bins at points of sale. They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.In European Union countries:These collection points are accessible free of charge.All products with this sign must be brought to these collection points.In non European Union jurisdictions:Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. • CHARGERSMains powered chargers will operate within the temperature range of: 0°C to 40°C.The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use. They are also compliant to the ecodesign directive 2009/125/EC. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only. • RADIO WAVES:Proof of compliance with international standards (ICNIRP) or with European Directive 1999/5/EC (R&TTE) is required of all mobile phone models before they can be put on the market. The protection of the health and safety for the user and any other person is an essential requirement of these standards or this directive.THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVESYour mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent scientific organization (ICNIRP) and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this device model are: Maximum SAR for this model and conditions under which it was recorded� Head SARLTE Band 3+Wi-Fi0.626 W/kg Body-worn SARGSM 900+Wi-Fi0.828 W/kg During use, the actual SAR values for this device are usually well below the values stated above. This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value.Body-worn SAR testing has been carried out at a separation distance of 1.0 cm. To meet RF exposure guidelines during body-worn operation, the device should be positioned at least this distance away from the body. If you are not using an approved accessory ensure that whatever product is used is free of any metal and that it positions the phone the indicated distance away from the body.
3031 Organizations such as the World Health Organization and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands-free device to keep the phone away from the head and body during phone calls, or reduce the amount of time spent on the phone.For more information you can go to www.alcatelonetouch.comAdditional information about electromagnetic fields and public health are available on the following site: http://www.who.int/peh-emf.Your telephone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be compliant with the guidelines when used with headset or USB data cable. If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the phone at least 1.0 cm away from the body. • Regulatory informationThe following approvals and notices apply in specific regions as noted.
3233 • LICENCES microSD Logo is a trademark. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCL Mobile Ltd. and its affiliates is under license. Other trademarks and trade names are those of their respective owners. ALCATEL ONETOUCH 5042D Bluetooth Declaration ID D023683 The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance. Google, the Google logo, Android, the Android logo, Google SearchTM, Google MapsTM, GmailTM, YouTube, Google Play Store, Google LatitudeTM and HangoutsTM are trademarks of Google Inc. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License (the text will show when you touch and hold Google legal in Settings\About phone\Legal information). (1)You have purchased a product which uses the open source (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code and other open source programs licensed under the GNU General Public License and Apache License.We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCT.You may download the source codes from http://sourceforge.net/projects/alcatel/files/. The provision of the source code is free of charge from internet. (1) May not be available in all countries. General information ����������� • Internet address: www.alcatelonetouch.com• Hot Line Number: see “TCT Mobile Services” leaflet or go to our website.• Address: Room 1910-12A, Tower 3, China HK City, 33 Canton Road, Tsimshatsui, Kowloon, Hong Kong• Eletronic labeling (Elabel) path: Touch Setting/Regulatory & safety or input "*#07#", you can find more information about labeling.(1)On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have. An electronic version of this user guide is available in English and other languages according to availability on our server:www �alcatelonetouch�comYour telephone is a transceiver that operates on GSM in quad-band (850/900/1800/1900MHz), UMTS in quad-band (850/900/1900/2100MHz), LTE in five-band (B1/B3/B7/B8/B20). This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The entire copy of the Declaration of Conformity for your telephone can be obtained through our website: www.alcatelonetouch.com. Protection against theft(2) Your telephone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the number the first time you use your telephone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your operator if your telephone is stolen. This number allows your mobile telephone to be blocked preventing a third person from using it, even with a different SIM card. (1) It depends on countries.(2) Contact your network operator to check service availability.
3435 DisclaimerThere may be certain differences between the user manual description and the phone’s operation, depending on the software release of your telephone or specific operator services.TCL Mobile Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.This handset may contain materials, including applications and software in executable or source code form, which is submitted by third parties for inclusion in this handset (“Third Party Materials”). All third party materials in this handset are provided “as is”, without warranty of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose or use/third party application, interoperability with other materials or applications of the purchaser and non-infringement of copyright. The purchaser undertakes that TCL Mobile Ltd. has complied with all quality obligations incumbent upon it as a manufacturer of mobile devices and handsets in complying with Intellectual Property rights. TCL Mobile Ltd. will at no stage be responsible for the inability or failure of the Third Party Materials to operate on this handset or in interaction with any other devices of the purchaser. To the maximum extent permitted by law, TCL Mobile Ltd. disclaims all liability for any claims, demands, suits or actions, and more specifically – but not limited to – tort law actions, under any theory of liability, arising out of the use, by whatever means, or attempts to use, such Third Party Materials. Moreover, the present Third Party Materials, which are provided free of charge by TCL Mobile Ltd. , may be subject to paid updates and upgrades in the future; TCL Mobile Ltd. waives any responsibility regarding such additional costs, which shall be borne exclusively by the purchaser. The availability of the applications may vary depending on the countries and the operators where the handset is used; in no event shall the list of possible applications and software provided with the handsets be considered as an undertaking from TCL Mobile Ltd. ; it shall remain merely as information for the purchaser. Therefore, TCL Mobile Ltd. shall not be held responsible for the lack of availability of one or more applications wished for by the purchaser, as its availability depends on the country and the operator of the purchaser. TCL Mobile Ltd. reserves the right at any time to add or remove Third Party Materials from its handsets without prior notice; in no event shall TCL Mobile Ltd. be held responsible by the purchaser for any consequences that such removal may have on the purchaser regarding the use or attempt to use such applications and Third Party Materials. Warranty ������������������������������ Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months(1) from the date of purchase as shown on your original invoice.Batteries(2) and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months(1) from the date of purchase as shown on your original invoice.In case of any defect of your phone which prevents you from normal use thereof, you must immediately inform your vendor and present your phone with your proof of purchase.If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.This warranty covers the cost of parts and labor but excludes any other costs.This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):1) Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used,2) Connection to any equipment not supplied or not recommended by TCL Mobile Ltd. ,3) Modification or repair performed by individuals not authorised by TCL Mobile Ltd. or its affiliates or your vendor,4) Modification, adjustment or alteration of software or hardware performed by individuals not authorized by TCL Mobile Ltd. 5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation… (1) The warranty period may vary depending on your country.(2) The life of a rechargeable mobile phone battery in terms of conversation time standby time, and total service life, will depend on the conditions of use and network configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your phone during the first six months after purchase and for approximately 200 more recharges.
3637 Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.In no event shall TCL Mobile Ltd. or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you. Troubleshooting������������������� Before contacting the service centre, you are advised to follow the instructions below:• You are advised to fully charge ( ) the battery for optimal operation.• Avoid storing large amounts of data in your phone as this may affect its performance.• Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages, files, and downloaded applications will be permanently lost. It is strongly advised to fully backup the phone data and profile via Smart Suite before doing formatting or upgrading. and carry out the following checks:My phone cannot be switched on or is frozen• Check the battery contacts, remove and reinstall your battery, then turn your phone on.• When the phone cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.• When the phone falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs. • If neither method is effective, please reset the phone using the Power key and the Volume up key, (holding both together).My phone has not responded for several minutes• Restart your phone by pressing and holding the Power key for more than 9s.• Remove and re-install the battery, then restart the phone.My phone turns off by itself• Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.• Check the battery charge level.My phone cannot charge properly• Make sure you are using the ALCATEL ONETOUCH charger included in the box.• Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.• Make sure charging is carried out under normal conditions (0°C to +40°C).• When abroad, check that the voltage input is compatible.My phone cannot connect to a network or “No service” is displayed• Try connecting in another location.• Verify the network coverage with your operator.• Check with your operator that your SIM card is valid.• Try selecting the available network(s) manually.• Try connecting at a later time if the network is overloaded.My phone cannot connect to the Internet• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.• Make sure that the internet access service of your SIM card is available.• Check your phone's Internet connecting settings.• Make sure you are in a place with network coverage.• Try connecting at a later time or another location.