Alcatel One Touch Pop 2 User Manual

							3839
Invalid SIM card•	Make  sure  the  SIM  card  has  been  correctly  inserted  (see "Inserting or removing the SIM card").•	Make sure the chip on your SIM card is not damaged or scratched.•	Make sure the service of your SIM card is available.Unable to make outgoing calls•	Make  sure  you  have  dialed  a  valid  number  and  have  touched  .•	For international calls, check the country and area codes.•	Make sure your phone is connected to a network, and the network is not overloaded or unavailable.•	Check  your  subscription  status  with  your  operator  (credit,  SIM card valid, etc.).•	Make sure you have not barred outgoing calls.•	Make sure that your phone is not in flight mode.Unable to receive incoming calls•	Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).•	Check  your  subscription  status  with  your  operator  (credit,  SIM card valid, etc.).•	Make sure you have not forwarded incoming calls.•	Make sure that you have not barred certain calls.•	Make sure that your phone is not in flight mode.The  caller’s  name/number  does  not  appear  when  a  call  is received•	Check that you have subscribed to this service with your operator.•	Your caller has concealed his/her name or number.I cannot find my contacts•	Make sure your SIM card is not broken.•	Make sure your SIM card is inserted properly.•	Import all contacts stored in SIM card to phone.The sound quality of the calls is poor•	You  can  adjust  the  volume  during  a  call  by  pressing  the Volume Up/Down key.•	Check the network strength  .•	Make sure that the receiver, connector or speaker on your phone is clean.I am unable to use the features described in the manual•	Check  with  your  operator  to  make  sure  that  your  subscription includes this service.
•	Make sure this feature does not require an ALCATEL ONETOUCH accessory.When  I  select  a  number  from  my  contacts,  the  number cannot be dialed•	Make  sure  that  you  have  correctly  recorded  the  number  in  your file.•	Make  sure  that  you  have  selected  the  country  prefix  when  calling a foreign country.I am unable to add a contact in my contacts•	Make  sure  that  your  SIM  card  contacts  are  not  full;  delete  some files  or  save  the  files  in  the  phone  contacts  (i.e.  your  professional or personal directories).My callers are unable to leave messages on my voicemail•	Contact your network operator to check service availability.I cannot access my voicemail•	Make  sure  your  operator’s  voicemail  number  is  correctly  entered in "Voicemail number".•	Try later if the network is busy.I am unable to send and receive MMS•	Check your phone memory availability as it might be full.•	Contact  your  network  operator  to  check  service  availability  and check MMS parameters.•	Verify  the  server  centre  number  or  your  MMS  profile  with  your operator.•	The server centre may be busy, try again later.SIM card PIN locked•	Contact your network operator to obtain the PUK code (Personal Unblocking Key).I am unable to connect my phone to my computer•	Install Smart Suite.•	Check that your USB driver is installed properly.•	Open  the  Notification  panel  to  check  if  the  Smart  Suite  Agent has activated.•	Check  that  your  computer  meets  the  requirements  for  Smart Suite Installation.•	Make sure that you’re using the cable included in the box.I am unable to download new files•	Make sure there is sufficient phone memory for your download.•	Select the microSD card as the location to store downloaded files.•	Check your subscription status with your operator. 
						

							40
The phone cannot be detected by others via Bluetooth•	Make  sure  that  Bluetooth  is  turned  on  and  your  phone  is  visible to other users .•	Make  sure  that  the  two  phones  are  within  Bluetooth’s  detection range.How to make your battery last longer•	Make  sure  you  follow  the  complete  charge  time  (minimum  3 hours).•	After a partial charge, the battery level indicator may not be exact. Wait  for  at  least  20  minutes  after  removing  the  charger  to  obtain an exact indication.•	Adjust the brightness of screen as appropriate.•	Extend the email auto-check interval for as long as possible.•	Update  news  and  weather  information  on  manual  demand,  or increase their auto-check interval.•	Exit  background-running  applications  if  they  are  not  being  used for a long time.•	Deactivate Bluetooth, Wi-Fi, or GPS when not in use.The  phone  will  become  warm  following  prolonged  calls, game  playing,  internet  surfing  or  running  other  complex applications� •	This  heating  is  a  normal  consequence  of  the  CPU  handling excessive  data.  Ending  above  actions  will  make  your  phone  return to normal temperatures. 
						

							ALCATEL is a trademark of Alcatel-Lucent and is used under license by  TCL Mobile Ltd. 
© Copyright 2014 TCL Mobile Ltd.   All rights reserved
TCL Mobile Ltd.  reserves  the right to alter material  or technical specification  without prior notice.
All  "Signature"  ringtones  embedded  in  this  phone  have  been composed, arranged and mixed by NU TROPIC (Amar Kabouche).