AltiGen comm AltiGen IP Phone IP805 User Manual
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WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc., has designed security features into its products, it is your sole responsibility to use the security features and to establish security practices within your company, including training, security awareness, and call auditing. NOTICE While every effort has been made to ensure accuracy, AltiGen Communications, Inc., will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice. This documentation may be used only in accordance with the terms of the AltiGen Communications, Inc., License Agreement. AltiGen Communications, Inc. 679 River Oaks Parkway San Jose, CA 95134 Telephone: 888-AltiGen (258-4436) Fax: 408-597-9020 E-mail: [email protected] Web site: www.altigen.com TRADEMARKS MAX Communication Server, MaxAdministrator, MaxCommunicator, MaxAgent, MaxSupervisor, MaxInSight, MaxOutlook, MaxCall, Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport, and SuperQ are trademarks or registered trademarks of AltiGen Communications, Inc. All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers. Copyright © AltiGen Communications, Inc., 2015. All rights reserved.
IP 805 User Manual iii CONTENTS WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 CHAPTER 1 The IP 805 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Supported Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Differences Between the IP 805 and the IP 705 . . . . . . . . . . . . . . . . . . . . . . . 8 Headset differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Menu differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Other differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 American Disabilities Act (ADA) Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . 9 CHAPTER 2 Setting Up the IP 805 Phone . . . . . . . . . . . . . . . . . . . . . . . .11 The Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Miscellaneous Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 CHAPTER 3 Configuring the IP 805 Phone . . . . . . . . . . . . . . . . . . . . . . .13 Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Registration from the Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Assigning a Local IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Setting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Downloading Ring tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 CHAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 IP Phone Running Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
iv IP 805 User Manual Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Capturing Traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Generating the Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Generating the Packet Capture File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
IP 805 User Manual 1 Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser. What the Warranty Does Not Cover 1. Any product on which the serial number has been defaced, modified or removed. 2. Damage, deterioration or malfunction resulting from: a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product. b) Repair or attempted repair by anyone not authorized by AltiGen Communications. c) Any damage of the product due to shipment. d) Removal or installation of the product. e) Causes external to the product, such as electric power fluctuations or failure. f) Use of supplies or parts not meeting AltiGen Communications’ specifications. g) Normal wear and tear. h) Any other cause which does not relate to a product defect. 3. Shipping, installation, set-up and removal service charges. How to Obtain Service End user customers should contact your Authorized AltiGen Partner for service. Authorized AltiGen Partners must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number. RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA request via the AltiGen Partner Resource Center, at https://partner.altigen.com. AltiGen reserves the right to refuse return of any material that does not have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being returned. For example: Attn: RMA # 123 AltiGen Communications, Inc. 410 East Plumeria Drive San Jose, CA 95134 Upon authorization of return, AltiGen will decide whether the malfunctioning product will be repaired or replaced. 2. To obtain warranty service, you will be required to provide: a) The date and proof of purchase b) Serial number of the product c) Your name and company name
2 IP 805 User Manual d) Your shipping address e) A description of the problem 3. For additional information contact your AltiGen Partner or AltiGen Communications, Inc. Effect of State Law This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you. Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications partner for warranty information and services.
IP 805 User Manual 3 About This Manual This manual describes how to get the IP 805 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 805 phone. It also provides information on how to configure the network and IP settings. How to use the phone is described in Chapter 4. Related Documentation •IP 805 Quick Reference covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes. •IP 805 Quick Installation Guide shows how to set up and configure your IP 805 phone. •The MAXCS Administration Manual provides detailed information on configuring AltiGen IP phones in MAXCS Administrator.
IP 805 User Manual 5 CHAPTER 1 The IP 805 Phone The AltiGen IP 805 phone is a business telephone that provides voice communication over an IP network. The IP 805 phone is designed for use with MaxCS. The IP 805 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 6 programmable buttons, an LCD display and headset port support. The main components of the phone are illustrated in the figures below. Figure 1. IP 805 Phone, Top View 1 LCD ScreenDisplays features such as time, extension number, caller ID, call waiting, line/call status and call duration; displays the phone’s menu 2 Power LED Indicates the phone’s power status 3Programmable keys *Six programmable buttons can be configured by the system administrator: A Busy Lamp Field (BLF) key; a Feature Code key; an Admin Defined # key; an EXT Speed Dial key; a Line Park key; a Call Record key; a User Defined # key. 4Call Log *Shows the caller IDs of the most recent incoming calls; dials a selected number. See page 20. ReleaseReleases a call, exits from the menu, releases phone from an active state, rejects an incoming call. See page 22.
6 IP 805 User Manual * Indicates a normal operating mode key feature, which is available only after registering the phone with the phone server and logged in as an extension. Figure 2. IP 805 Phone, Port view 5Mute Mutes or unmutes sound from your side of the call. Headset Enables or disables the headset. See page 20. Conference * Initiates a conference call. See page 20. Hold * Places a call on hold, indicated by a blinking light. See page 21. Flash * This button is used when transferring calls and when entering system feature codes. Transfer * Transfers calls; see page 22. Redial * Redials up to the last 16 calls and up to 32 digits. See page 21. Speaker Enables or disables the speaker. See page 22. 6Dial PadFunctions like a dial pad on a traditional telephone; this is also used for entering some settings that are accessed through the phone’s menu 7Navigation buttons/buttons let you scroll through text on the LCD screen. button selects a menu item or setting. button deletes the last digit you entered. Enter – Confirms actions, accepts an incoming call. 8 Volume buttons Adjusts volume of ringer, speaker, handset and headset 9MenuDisplays the phone’s menu in the LCD screen. While you are in a menu, pressing this button moves you back to the previous menu level. DND Sets your state to Do Not Disturb. Intercom Calls an internal extension VoiceMail *Illuminates when a message is waiting; enters the voicemail system when pressed. See page 22. PC port LAN port PowerHandset Headset