AltiGen comm AltiGen IP Phone IP805 User Manual

							Configuring the IP 805 PhoneIP 805 User Manual  17
Agents press the Down Arrow button to see Workgroup status  in the LCD screen (while the agent is in idle 
state). The first line in the LCD screen show: 
•QL  = queue length: number o f calls in queue (0~99)
•QT = current longest queue time (in minutes)
•WG  = workgroup number (up to 4 digits)
The second line in the LCD di
 splays one of the following agent  states:
•LOUT - logout
•NRDY - not ready
•DND - do not disturb
•FWD  - forwarding
Note: Th
e area is blank i f the agent is in any other state. 
Figure 4.  IP 805 Workgroup Display example
In the workgroup display example,  QL
 5 indicates there are  five calls in the queue,  QT12 indicates that one  of 
the calls has been  queued for  12 minutes, WG2000 indicates Workgroup  2000 , NRDY  indicates the agent is 
Not Ready .
When a call rings or the when y ou make an outgoing call, the second line of the LCD shows the Caller ID or 
the dialed digits display. However, when more than one call is  outstanding, the first line shows the Call n/n 
display.
If you are a member of multiple workgroups, use 
/  to view the queue stat us of each workgroup. 
						

							Workgroup Status Display
18     IP 805 User Manual   
						

							IP 805 User Manual 19
CHAPTER 4 
User Guide
The LCD Screen
In normal operating mode, the LCD screen displays the time and the extension number on the first line:
Other messages you may see:
•MISSED xx – Number of calls missed.
•xxVM – Indicates the number of new voice messages. Appears in place of the extension number when 
there are voice messages.
If an activity code has been set on the phone, that code is displayed in place of the extension number or 
voicemail count. Examples of activity codes are MEETING, AWAY, TRAVEL.
DND or FWD – The extension has Do Not Disturb on, or is set to forward calls.
Workgroup Status Display
If your system administrator configured your phone to display workgroup status, press the Down Arrow button 
to show workgroup statistics. 
When you press the Down Arrow button (you must be in Idle state; the area will be blank if you are in any other 
state), the LCD screen shows the following:  
•QL – The number of workgroup queued calls (up to 99)
•QT – The current longest queue time (in seconds)
•WG – The last four digits of the workgroup number
The second line in the LCD displays one of the following agent states:
•LOUT – Logout
•NRDY – Not ready
•DND – Do not Disturb
•FWD – Forwarding
When a call rings the agent or when you are making an outgoing call, the second line of the LCD changes to 
either the Caller ID or the dialed digits display. However, when more than one call is outstanding, the first line 
shows the Call n/n display.
  12:00 PM                 x555
  MISSED xx              DND 
						

							Basic Phone Operation
20     IP 805 User Manual 
Basic Phone Operation
* Indicates a normal operating mode phone feature, which is available only after registering the IP 805 with the 
phone server and logging in as an extension.
FunctionKey Sequence
Call Log*The Call Log stores the numbers of the last 99 incoming calls.
1) With the phone onhook, press the Call Log button. 
2) Use the / buttons to scroll to the number you want. 
3) Press   to dial the number. 
Note:If 20 seconds pass without any input, the phone closes the Call Log.
Conference*To initiate a conference during a call:
1) Press the Conference button (this automatically selects a new line and places the other 
party on hold).
2) Enter the target telephone number.
3) When the call connects, press the Conference button again OR the button to cancel 
the conference and return to the original party.
The number of parties allowed in a conference call depends on the AltiServ system. In 
general, up to 6 parties are allowed.
To conference an incoming call when no conference is in progress:
1) Connect to a caller.
2) Get incoming call whose Caller ID or Caller Name appears on the LCD. Call waiting tone 
is played.
3) Press   to answer caller and place the original caller on hold.
4) Press  to select the original hold call.
5) Press the Conference button to create a conference and join both callers.
If a conference is already in progress, to conference an incoming call:
1) Press   to answer the incoming call (all other conference members remain in 
conference).
2) Press  and select one of the members in conference (displays “ConfHold”), then 
press the Conference button to join the incoming caller to the conference.
The user who initiates the conference call can select another conference member’s call 
and drop it from the conference. 
To drop a conference member (available only to the user who initiated the 
conference call):
1) Use the / buttons to select the member to disconnect.
2) Press the  button to disconnect this caller.
•This feature is not available to other conference members, even when the 
conference initiator hangs up.
Single Call Waiting, Multiple Call Waiting or Live Call Waiting must be enabled for the 
extension by the system administrator or in AltiView/MaxAgent in order to add incoming 
calls to a conference.
DND (Do Not 
Disturb)Press this button to set your state to Do not Disturb. Press it again to cancel the DND 
setting.
Handset/
Headset/
SpeakerTo switch between handset, headset and speaker, you can go offhook, press the Headset 
button, or press the Speaker button. This button lights when the feature is enabled. 
						

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IP 805 User Manual 21
Hold*When Multiple Call Waiting is enabled at the extension, you can place multiple incoming 
calls on hold and retrieve them using the phone’s / buttons and the  button.
Pressing Hold while onhook will retrieve the last call that you placed on hold.
You can place up to 9 calls on hold at a time.
During a call:
1) Press the Hold button to put the current call on hold and make a new call.
To retrieve a single call on hold:
1) Press the Hold button.
To retrieve multiple calls on hold:
1) Use / to select a hold call to be retrieved.
2) Press  .
OR
Press the Hold button to retrieve the last hold call.
Intercom *Press Intercom to call an internal extension.
Line ParkA parked call line appearance can be assigned as a programmable Line Park key by the 
administrator. 
While connected to a caller, the call can be parked by pressing the Line Park button. 
While a call is parked at a Line Park line, the button’s light will be on. The call can be picked 
up by pressing the Line Park button. 
When configured by the administrator, the IP phone can play an audible beep or one of 
several different ring tones when a call is parked.
1) Press #51 and then enter the 2-digit Line Park line, or press the Line Park button (if the 
administrator has configured one). 
2) The light on the button turns off when you pick up the parked call, when the caller hangs 
up, or when the call is routed to voicemail.
MuteWhile on a call with speaker, handset, or headset on:
1) Press the Mute button. 
2) To disengage mute, press the Mute button again.
Program Key1) Press the Menu button.
2) Select PHONE SETTING, then PROGRAM KEYS, then the desired program key.
3) Enter the appropriate digits for the speed dial number or feature code.
Reboot1) Press * * 3, then 
RedialRedials a selected number from the last 16 calls; redials up to 32 digits.
When a new call comes in, the phone will exit this menu and go to ring state. If in this menu 
for longer than 20 seconds without any input, the phone exits this menu.
Phone is onhook:
1) Press the Redial button.
2) Use / to scroll to the desired entry. ( scrolls to previous entry, scrolls to first 
entry.)
3) Press the 
Speaker button, raise the handset, or press   to dial the selected number.
FunctionKey Sequence 
						

							Basic Phone Operation
22     IP 805 User Manual 
ReleaseDeletes characters entered on the LCD. While onhook, releases the phone from an active 
state. Rejects an incoming call.
For a connected call:
•Press the Release button to hang up the call.
While in a menu:
•Press the Release button to exit the menu.
For an incoming call:
•Press the Release button to reject the incoming call. The ringing will stop and the call 
will follow the extension's Ring No Answer (RNA) handling rules.
While typing in the LCD screen:
•Deletes the characters you’ve entered, one at a time.
Restore De-
fault Settings1) Press and hold the OK button ( ).
2) When prompted whether to reset the phone to the default settings, choose Yes.
Ring Tones1) Press the Menu button.
2) Select PHONE SETTING, and scroll to RING TONES.
3) Select a ring tone and press  .
Program-
mable Key* Press the appropriate key (keys 1-6) to initiate one of the following functions that was pre-
assigned by the system administrator: Busy Lamp Field, AltiServ Feature Code, Admin 
Defined #, EXT Speed Dial, Line Park, Call Record, User Defined #.
To configure a programmable key with Phone Setting enabled:
1) Press the Menu button, select PHONE SETTING, and press   .
2) Scroll to PROGRAM KEYS and press  .
3) Select the key to program, and press  .
4) Enter the appropriate digits for the speed dial number or feature code, and press  .
SpeakerTo use the speakerphone:
1) Press the Speaker button.
2) To disconnect the call, press the Speaker button again.
Transfer*Transfers calls to another number. This button cannot be used to “Flash” after being used 
to transfer a call. 
During a call:
1) Press the Transfer button, which places the call on hold.
2) Dial the number you want to transfer the call to.
3) Hang up if the party answers the call, or press Transfer again to complete transferring.
4) If the party refuses the call, return to the original call by pressing the button or the 
Flash button.
VoicemailThe VM count that appears in the LCD screen reflects new messages (previously heard 
messages are not included).
1) Press the VoiceMail button.
2) Enter the voicemail password.
•The Message Waiting light blinks when a voicemail message is waiting.
•The LCD screen shows the new message count (which includes only unheard 
messages) when onhook.
FunctionKey Sequence 
						

							User Guide
IP 805 User Manual 23
* * Feature Codes
* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot
MaxCS Feature Codes
##  . . . . . . . . . . . . . . . . . . . . . . . Log in to voicemail at your own station###   . . . . . . . . . . . . . . . . . Log in to voicemail at another station
AltiGen Voicemail System Quick Features#11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting Menu#28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Password Menu
Making Calls#34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name1
#35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege Override)#69 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller#77 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial#88 . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dial#99 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Number Redial#93  . . . . . . . . . . . . . . . . . . . . . . . Intercom Call 2
Answering Calls#29  . . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station)#30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing)Flash button #31  . . . . . . . . . . . . . . . . . Personal Call Park#31  . . . . . . . . . . . . . . . . . . . . . . . Personal Call Park PickupFlash button #41  . . . . . . . . . . . . . . . . . System Call Park#41  . . . . . . . . . . . . . . . . . . . . . System Call Park Pickup#51  . . . . . . . . . . . . . . . Line Park Pickup#81 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode#82 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode
Call Management#26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log Out (Phone must be onhook)#27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phone must be onhook)#32   . . . . . . . . . . . . . . . . . Enter Account Code (before dialing)Flash button #32  . . . . . . . Enter Account Code (mid-call)#33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb#36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding#37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Call ForwardingOther Features#22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Status Check#25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial Setup#38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Outside Call Blocking (operator only)#39 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator Off-Line (operator only)#44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging#45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging by Trunk#46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Paging (for IP 805 phone users)#55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . List Feature Tips#73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Silent System Call Park#90 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ready to receive workgroup calls#91 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Not ready to receive workgroup callsFlash button #40 . . . . . . . . . . . . . . . . . Transfer to AltiGen Voicemail SystemFlash button # 15  . . . . . . . . . . . Transfer to Auto Attendant
VolumeTo adjust volume on handset/speakerphone/headset:
1) Depending on which volume you want to adjust, take the phone offhook by lifting the 
handset, pressing the Speaker button, or pressing the Headset button. 
2) Press the Volume up or Volume down button. The device name and volume level 
appear in the LCD.
To adjust ringer volume:
1) Leave the phone onhook.
2) Press the Volume up or Volume down button; a sample ring plays and the volume 
level appears in the LCD.
1Feature must be enabled by system administrator.2Feature available only on AltiGen IP phones.
FunctionKey Sequence 
						

							Basic Phone Operation
24     IP 805 User Manual  
Flash button # #   . . . . . . . . . . . .  Transfer to a User’s  Voicemail
Flash  button    Flash  button . . . . .  Consultation
Press and hold OK . . . . . . . . . . Restore phone to the factory default settings
Dialing an IP Number Directly from the IP 805
To dial an IP number directly from the IP 805 phone set, enter  the IP address, using the * key to enter periods 
and followed by the  # key.
Note: Th
is works only when the IP 8 05 is operating in Basic mode.
If the IP 805 is configured for a public IP address, you can ca ll 
 other public IP address devices. If the IP 805 is 
configured for a private IP addr ess, you can call other private IP address devices that you can “see” or that are 
on your subnet. 
						

							IP 805 User Manual  25
Appendix A
Specifications
Network 
Protocols•H.323, SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Te lnet
Call Control 
Protocols
•SIP
Audio 
Standards
•Codec: ITU G.711 (PCM), G.722, tw o low bit rate (G.723.1 and G.729A / G.729AB); G.729 
preferred
•Acoustic Echo cancellation su pporting high-quality speakerphone
Keypad 
Featur
 es & 
Handset
•12 standard dialing keys: 0-9, *, #
•11 Feature keys: Redial, Call Log, Hang-up/Release, Hold, Mute,  Flash, Transfer, Conference, 
Speaker, Voicemail, Volume control.
•6 Function keys: can be set to N/A , Busy Lamp Field, AltiServ feature code, speed dial, 
directory, line park, cal l recording, phone setting. 
•Adjustable ringer/speaker/handset/headset volume control
LCD
•2 x 15 Character LCD Display
•Provide features such as time, calling party name, calling part y number, digits dialed, 
extension number, number of new v oice mails, DND/FWD, missed calls, and system 
information.
LED
•Voice Mail, Conference, Hold, Mute, Speaker
•Message waiting indicator in Voice Mail button
LAN
•2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone  connection, and one switch 
port for connection from phone to PC
Headset
•Headset RJ-9 port Pin 1 (Tx+), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx-)
Dimensions
•(HxWxD) 8.23 x 8.74 x 1.65 in (209 x 222 x 42 mm)
Power
•External power, 5VDC, 1.5A
Troubleshooting
The following table provides help  for the most common problems an end user may encounter. For IP 805 
phone questions or problems not l isted here, contact your AltiGen partner.
Note: So
me network changes, such as replacing the HMCP server or repl acing the IP gateway, require the 
IP805 phones to be restarted.
The pin outlet for headset support is:
For an up-to-date list of supported headsets for the IP 805, re fer to AltiGen’s IP 805 web page at: 
http://maxcs.com/solutions/bus iness-class-voip-phones/ip-805/ 
						

							Troubleshooting
26 IP 805 User Manual
Problem/SymptomSolution
MaxCS is unreachable
•Make sure that the MaxCS IP address in the IP phone is set up 
correctly.
•Check the phone’s IP address, network mask and default gateway.
•Make sure that you can ping the IP 805 phone’s address from 
MaxCS.
•Make sure that the IP Phone Service is started in MaxCS.
•Check the MaxCS IP address in the AltiAdmin IP Phone 
Configuration menu.
Image update failed. If setting 
Boot Download to Yes, after the 
phone reboots and if the setting 
still says Yes, the boot failed.
•Check the phone’s IP address, network, default gateway settings.
•Check the network connection.
•Check the TFTP server IP address and make sure that the TFTP 
server is running.
•PING from the TFTP server to the IP 805.
IP phone registered then goes 
back to Basic mode
•Check network connectivity by pinging from AltiServ to the IP phone.
•Check that the IP Phone Service is running.
•Check if there is a duplicate IP address by unplugging the Ethernet 
cable on the IP phone, then pinging the phone’s IP address.
•Ask the system administrator to check the extension’s IP address in 
MaxCS Administrator, to determine if another user is trying to log in 
using the same extension number.
•Use #27 then Enter to log in again and see if the problem persists.
No IP Address
•Check if DHCP is enabled. If YES, check network connection. If NO, 
verify that your DHCP server is correctly configured.
•Confirm that the phone’s IP address is configured correctly.
One way connection
•Make sure firewall setting has all the TCP/UDP ports required by 
MaxCS opened. See your system administrator.
Phone does not show anything on 
LCD display
•Check the power source to be sure the phone is receiving power.
Poor voice quality
•A Layer 3 Managed Ethernet switch should be used, rather than a 
hub or non-managed switch, in the corporate LAN. Check with your 
system administrator.
•G.711 provides better voice quality. Check with your system 
administrator.
•If VoIP is set up over WAN, priority queuing should be set on the WAN 
router.
•System administrator should make sure WAN QoS is okay by pinging 
a few hundred packets from a remote site and observing packet loss 
and network latency.
•System administrator should adjust jitter buffer to accommodate 
network latency.