AltiGen comm AltiGen IP Phone IP805 User Manual

							The IP 805 Phone
IP 805 User Manual 7
Figure 3. IP 805 Phone, Bottom View
Hardware Items in the Package
The following hardware items are included in this package:
•IP 805 set and stand
•Handset
•Handset cord
•AC adapter (Input: 100-240V; Output: DC 5V, 2A)
•Power cord
•Network cable
Supported Features
The IP 805 phone provides a wide range of call handling and dialing features directly on the phone and through 
the MaxCS system. 
•Auto Answer – You can configure your phone to ring for a specific number of seconds and then 
automatically connect the call. While a call is ringing, you can still manually answer it. See page 
13 for details.
•Busy Lamp Field (BLF) – This feature must be configured by the system administrator. BLF associates 
a programmable button with an extension that can be automatically dialed when selected; the button’s 
light indicates that the extension is busy and blinks when ringing.
The BLF ring tone is played only when the phone is in idle state. It is stopped when the destination phone 
stops ringing or the local phone exits idle state.
When multiple BLF extensions ring simultaneously, the IP phone will play the first BLF extension ringer 
and beep tones and ignore other BLF extensions.
The BLF feature can be assigned only to internal extension numbers, not outside numbers. 
This feature is not available in BASIC mode.
•Call Log – View a history of the most recent incoming calls (up to the last 99 calls). See page 20 for details.
Four slots for the phone stand 
						

							Differences Between the IP 805 and the IP 705
8     IP 805 User Manual  
•Call Recording – Record calls by pressing a programmable key (this feature must be configured by the 
system administrator). You press the button to start recording, then press the button again to stop 
recording. There is no pause function. While a call is being recorded, the programmable key’s light is on.
Recorded conversations can then be played back through voice mail or accessed at a centralized loca-
tion.
•Conference Calls – Initiate and add colleagues to conference calls. See page 20 for details.
•Workgroup Status – View workgroup status in the LCD screen. See page 16 for details.
•Hold – Place the active call on hold. See page 21 for details.
•Intercom – Call an internal extension.
•Line Park – The system administrator can configure a button as a Line Park button. Pressing the button 
will park the current call. See page 
21 for details.
•Programmable keys – The system administrator can offer you programmable buttons, which you can 
associate with a speed dial number or a feature code from the IP phone menu. 
•Redial – Redial a number from the last 16 numbers dialed. See page 21 for details. 
•Release – Hang up the active call or reject an incoming call. See page 22 for details.
•Ring Tones – Select from several different ring tones; see page 13.
•Transfer Calls – Transfer an active call. See page 22 for details.
•Voicemail button – Opens the voicemail system. See page 22 for details.
Differences Between the IP 805 and the IP 705
This section describes the primary differences between the IP 805 and other AltiGen phones.
Headset differences
•When using a headset with the IP 805 phone, the Headset button remains illuminated after you end the 
call. The next incoming call or intercom will ring into the headset instead of the speaker.
•When the headset is enabled and the phone is in Idle mode, pressing the Headset button turns off the 
headset.
•When using a headset with the IP 805 phone, no dial tone will play when the other party disconnects or 
when you press Release to end the call (unless #82 dial tone is disabled).
•While using a headset with the IP 805 phone, if #82 (Hands Free Manual Answer Mode) is not enabled, 
intercom calls will go to the headset instead of to the speaker. If #82 is enabled, the intercom will ring on 
the headset.
•For an up-to-date list of supported headsets for the IP 805, refer to AltiGen’s IP 805 web page at: 
http://maxcs.com/solutions/business-class-voip-phones/ip-805/
The IP 805 headset port polarity is reversed; an adapter cable (MSC-HDSETCBL-IP805) is available 
directly from AltiGen for headsets that are polarity-sensitive.
Menu differences
•To select commands in the IP805 phone's menus, press the Menu button and use the Up and Down 
arrow buttons to scroll through the options. Press the Menu button to return to the previous menu, press 
the Enter button to select a setting, and press Release to close all menus.
•In the IP805 menus, the Left arrow button does not back out of menus; it allows you to edit an entry. Press 
the Menu key to back out of menus.
Other differences
•You cannot activate the IP 805 phone by entering the MaxCS IP address while the phone is in Basic 
mode. For instructions on activating the IP 805, refer to the Installation Guide. 
						

							The IP 805 Phone
IP 805 User Manual 9
•If you have not enabled #82/#81, you can press the digits to dial and press the Enter button. If you have 
enabled #82/#81, the IP805 behaves the same as the IP705.
•Pressing **2 does not restore the default settings. To reset the IP805 to the default settings, press and 
hold the Enter button for 4-6 seconds.
•If TLS/SRTP is enabled on an IP805 phone, the in-call PL, NL, JTF, and other counters on the phone's 
LCD display will remain at 0.
•If you are monitoring an agent's call via MaxSupervisor using an IP805 phone, after you click Stop to stop 
listening to the call, you will not hear a dial tone.
American Disabilities Act (ADA) Compliance
The hearing aid-compatible handset on the IP 805 phone is equipped with a magnetic coupler, which meets 
the ADA HAC requirements. The dialing pad also complies with ADA standards. 
						

							American Disabilities Act (ADA) Compliance
10     IP 805 User Manual   
						

							IP 805 User Manual 11
CHAPTER 2 
Setting Up the IP 805 Phone
To set up the IP 805 phone, follow th ese instructions:
1. Gather network settings inform a
 tion (this information is needed to configure the IP 805):
•MaxCS server IP address 
•IP 805 phone’s IP address
This address is needed if your company does  no
 t use Dynamic Host Confi guration Protocol (DHCP), 
which automatically  assigns IP addresses to devices when they a re connected to the network. The 
phone’s IP address can be obtained  from your system administrator.
2. Connect the IP 805: a. Connect the phone to th e LAN th
 at MaxCS is on.
b. Connect the handset to the handset port.
c. Connect the power plug to the DC port. 
3. Configure startup network setting
 s. (To display the phone’s menu, as required below, press the  Menu 
button on the phone. Use the / buttons to scroll the menus and settings in the LCD screen. Pr ess the 
 (Enter) button to select a menu item or a setting. Press Menu again to return to the previous menu.
If you are using DHCP, ensure tha t D
 HCP is enabled on the IP 805 phone: Menu > Network > Enable 
DHCP > Yes. (DHCP is enabled by default.)
If your company does  not u
 se DHCP, disable DHCP on the IP 805 phone:  Menu > Network > Enable 
DHCP > No. In this case, configure the following network settin gs on the IP 805 after setting up the phone:
•Local IP address 
•IP subnet mask
•Gateway IP address
4. Configure the MaxCS server settings (see  page 15 for information about IP settings):
a. Menu  >
  SYSTEM > and press  .
b. Select  SER
 VER IP, and press .
c. Enter the MaxC S server IP ad
 dress, using the * key to input p eriods, and press .
5. Activate the IP 805 ex tensio
 n from the IP phone:
a. With the handset  onho
 ok, press  #27, then press .
b. Enter the extension number and press 
. Enter the password and press .
c. The phone will attempt to register.  
						

							The Phone Startup Process
12     IP 805 User Manual   
If the phone successfully passes through these stages, the phon e shows the date, time, and extension in 
the LCD screen and is now i n normal operating mode.
01/12                                          x300
The Phone Startup Process
After the IP 805 has power connected to it, the phone begins it s automatic booting process by cycling through 
these steps:
1. All LED light s wi
 ll be on.
2. The LCD screen displays  [A
 TGN BOOT] on the first line.
3. On the second line  o
 f the LCD screen, the following messages  appear, in succession:
—CHECK MEMORY (RAM checking state)
—CHECK FW (
Firmware checking state)
—INIT NETWORK
—LOADING FW...
—LOADING NOW.
—Boot Done
—INITIALIZING 
—Version xxxx.
 xxxx.xxxx
Miscellaneous Operation Notes
•Logging in and out  – When using #26 and  #27 to log out / log in, the IP 805 must be onhook. Pressing 
the  Speaker  button and then using  #26 or #27 will not work.
•BASIC mode  – If the IP 805 phone fails to register with MaxCS during star tup, the phone operates in 
Basic mode. When in Basic mode , the IP phone’s LCD display show s (BASIC) IDLE. 
No MaxCS switching features are available in this operating mod e
 . However, the phone user can enter a 
destination IP address followed by #, and make an outgoing call through the IP network to reach MaxCS 
or another IP 805 phone. Also, t he IP phone can accept incoming  calls originating from MaxCS or another 
IP 805 phone.
If the IP phone’s local configura
 tion is changed while in BASIC mode, the changes are overridden by 
MaxCS Administrator settings.
•Incoming call takes priority  – If a call comes in while you  are using any phone menu or dis play (such 
as workgroup display or Call Log ), the phone will exit the menu and go to the ring state.
•Restoring default settings – To automatically restore the original default settings for t he IP 805 phone, 
press and hold the OK button 
. You will be prompted whether to  reset the phone to the factory 
defaults.
•Rebooting the phone  – To reboot the IP 805 phone, press  * * 3, then press . 
						

							IP 805 User Manual 13
CHAPTER 3 
Configuring the IP 805 Phone
Phone, system, and network setting s can be configured through the IP phone’s menu. The phone can also be 
registered through this menu, if necessary.
•To get to the menu, press the  Menu button.
•/ buttons scroll the  menus and settings in the LCD screen. 
• button selects a menu  item or a setting. 
•The  button selects a menu item or a setting.
•Pressing the Menu button again returns y ou to the previous menu.
•Press the Release button to exi t the menu.
The following tables describe eac h
  setting and the corresponding menu path.
Important: Your IP 805 phone should be in normal operating mode when you c onfigu re it. If your IP phone 
is in BASIC mode (shown in the L CD display), your changes will be overwritten by MAXCS 
Administrator settings when the  phone is successfully registered.
Phone Settings
SettingMenu PathDescription
Extension 
NumberPhone Setting > Ext Number Sets the IP phone’s extension number.
Extension 
Password Phone Setting > Ext Password Sets
 the IP phone’s extension password.
Program Keys Phone Setting > Program Keys > 
Program Key [#] Sets the speed dial number or feature code for 
a selected key.
Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. 
Custom ring tones are not supported.
Ring 
Download Phone Setting > Ring Download Downloads ring tones from the serv
er.
Auto Answer Phone Setting > Auto Answer Sets whether to enable au tomatic answering.
Auto Answer 
Ring Phone Setting > Auto Ans Ring Sets how many seconds the phone should ring 
before it is automatically answered (1-20 
seconds). 
This setting appears on the menu only when 
Auto Answer
 is set to Yes.
Auto Answer 
Device Phone Setting > Auto Ans Dev Sets whether speaker or headset is the 
automatic answering device. 
This setting appears on the menu only when 
Auto Answer
 is set to Yes. 
						

							System Settings
14     IP 805 User Manual  
System Settings
Network Settings
SettingMenu PathDescription
MaxCS 
Server 
addressSystem > Server IP Sets the MaxCS server’s IP address.
Trunk Access 
CodeSystem > 
Trk Access CodeSets the digit required to enable a user to return 
an outside call from the Call Log.
Hour Offset System > Hour OffsetSets the time offset from the MaxCS server’s 
time.
TFTP Server System > TFTP Server Sets the TFTP server IP address for updating 
firmware.
Boot 
DownloadSystem > Boot Download After a firmware upgrade, this setting changes 
to No. This is used mainly for upgrading or 
troubleshooting. On the next boot, the IP phone 
will download the new firmware from the TFTP 
server, if this is set to Yes.
Emergency 
NumberSystem > Emergency NumSets the IP phone’s emergency number. For 
the U.S., the emergency number is 911.
Emergency 
GatewaySystem > Emergency GW Sets the IP phone’s emergency gateway IP 
address
SIP Register System > Enable SIP RegistrationEnables SIP registration to the emergency 
gateway 
Auto-discover System > Auto DiscoverEnables automatic discovery of the server IP 
address via DHCP option 120
E911 LID System > E911 LID Sets the IP phone’s E911 Location ID
Version 
InformationSystem > Version Info [Read only]Displays the version number of the IP phone.
SettingMenu PathDescription
Enable DHCP Network > Enable DHCPSets whether Dynamic Host Configuration 
Protocol (DHCP) is being used by the IP phone 
to retrieve a new IP address upon boot up.
Local Address Network > Local AddressSets the IP phone’s local address; shows only if 
DHCP is disabled.
Network Mask Network > Network MaskSets the IP phone’s network mask; shows only 
if DHCP is disabled.
Gateway Network > Gateway Sets the default Gateway IP address.
NAT Address Network > NAT Address Sets the NAT server’s public IP address.
Enable Vlan Network > VLanEnables or disables VLAN usage. 
Note: When you change this setting, the phone 
will automatically reboot after you close the 
menus.
Enable 802.1q Network > Enable 802.1q Define the 802.1q VLAN ID.
Enable 802.1p Network > Enable 802.1p Define the 802.1p prioritization value. 
						

							Configuring the IP 805 PhoneIP 805 User Manual  15
Registration from the Phone’s Menu
Under normal circumstances, the IP 805 phone registers itself a utomatically. However, if registration failed for 
some reason (for example, the se rver was not available), registration can be started again from the IP 805 
phone’s menu: 
1. Press the  Menu but
 ton.
2. Scroll to  R
 EGISTER.
3. Press 
.
Configuring IP Settings
An IP address is a unique logical address that identifies each  host computer on a TCP/IP network. An IP 
address is a 32-bit number expressed as four decimal numbers fr om 0 to 255, separated by periods.
Use these guidelines when manual ly entering the IP settings:
•Ensure the default gateway IP address is on the same subnet as the host IP address.  Check with your 
system administrator.
•When entering IP addresses  into the IP 805, use the * key to enter periods. For example, 209.120.12.8 
would be input as 209*120*12*8.
Assigning a Local IP Address
To assign an IP address, u se the following steps:
1. Ensure that DHCP is disabled.
2. Press the  Menu but
 ton, scroll to Network, then press .
3. Scroll to  L
 OCAL ADDRESS, and press .
4. Use the keys on the dial pad  to
  enter a new IP address, using the * key to enter periods.
5. Press 
.
Assigning a TFTP Server
The default TFTP Server is set to 0.0.0.0.
To assign the TFTP server,  use the following steps:
1. Press the  Menu but
 ton.
2. Use   to selec
 t System , then press the  button.
3. Scroll to  TF
 TP Server, and press .
4. Use the keys on the dial pad to enter the new TFTP server add re
 ss, using the * key to enter periods, then 
press 
.
Updating Phone Firmware
To update the phone firmware direc tly from the IP 805 phone, follow these steps: 
1. Press the  Menu bu
 tton.
2. Use the   but
 ton to scroll to System, then press .
3. Scroll to  T
 FTP Server, then press .
4. Enter the TFTP server address,  u
 sing the * key to input periods.
5. The IP 805 will download the fi rmware
  from the TFTP server on the next reboot.
6. Reboot by pressing * *  3 and
  . 
						

							Setting the Ring Tone
16     IP 805 User Manual   
7. Once the IP phone is  rebooted, all LED lights come on for a b rief time.
8. The LCD screen displays [ BOOTING] on the fi
 rst line.
9. On the second line  o
 f the LCD screen, the following messages  are displayed in succession:
—CHECK MEMORY (RAM checking state)
—CHECK FW (Firmware checking state)
—INIT NETWORK
—LOADING FW...
—LOADING NOW.
—Boot Done 
—INITIALIZING
—Version xxxx.xxxx.
xxxx
10. You may display the version of firmware at any time: Press t he Menu  button, scroll to  SYSTEM and press 
, scroll to Version Info and press .
Note: An 
 article that describes how to update IP805 firmware via TFTP  can be found in the AltiGen Knowl-
edge Base.
Setting the Ring Tone
To set the ring tone:
1. Press the  Menu but
 ton, select PHONE SETTING, and then press .
2. Scroll to  R
 ING TONES and press .
3. Scroll to the desired ring tone and press 
.
Downloading Ring tones
When new ring tones are added to  the server, they can be downloaded. To download ring tones:
1. Press the  Menu but
 ton, select PHONE SETTING, and then press .
2. Scroll to  R
 ING DOWNLOAD and press .
3. Select  YE
 S and press .
4. Press the  Menu but
 ton twice to close all menus.
5. Reboot the phone by pressing  * * 3 and
  the  button.
Note: Custom ri
 ng tones are not supported.
Distinctive Ringing Support
If the Distinctive Ring  options are enabled b y the system administr ator, you may have three different ring 
cadences that distingui sh the types of calls:
•Internal call = 1 ring
•External call = 2 rings
•Operator call = 3 rings
Workgroup Status Display
The IP phone can display workgroup st atus, if your system admin istrator configured this feature for your 
phone. To enable this, administrators select the  Display Workgroup  Status  check box in the AltiGen IP 
Phone Configuration Page  in MAXCS Administrator.