Amanda Telephone Features Manual

Using Amanda15
Sending Messages
When you have an announcement to make to several users or want to leave a 
message for a user that you know is out of the office, you can send a message 
to an individual mailbox or a list of mailboxes. 
See “Managing Personal Mailing Lists” on page 18 for more information 
about lists.) 
If your Amanda system does not use the fast method to forward and send 
messages, you must press:
 before you input a mailbox number
 before you input a list number (instead of the    )...

16 Using [email protected]/Windows Telephone Features
NOTE:When addressing a message as a user, your can press 
 (or whatever the extension is for your employee 
directory) to find another user’s extension. 
Depending on the options set on your system, you might be 
prompted: “To select this extension, press *. Otherwise, 
press # to continue.” When there are no more matching di-
rectory entries, the prompt is: “To search the directory 
again, press *. Otherwise, press #.”
Being Notified about Messages...

Using Amanda17
Leaving a Message for Someone Else
If you answer the telephone for more than one person, or even if you get a 
wrong number, you can allow a caller to leave a message for another user (or 
mailbox). 
How you do this depends on how your telephone switching system transfers 
or conferences calls. The following procedure tries to cover all cases, but 
check with your administrator for specific instructions.
To allow a caller to leave a message for someone:
1. Transfer the call to Amanda....

18 Using [email protected]/Windows Telephone Features
Managing Personal Mailing Lists
Amanda allows you to have 29 personal mailing lists, which you create and 
manage using the lists menu. You use these lists to send and forward 
messages.
To create a mailing list:
  +     +  the list’s number (1-8, 10-30)  +     +  mailbox  +     + 
         (repeat for each mailbox)
  +     +  record a name or description to identify the list  +    

Using Amanda19
To modify an existing mailing list:
Managing Messages Sent by Fax
A message can be faxed to your mailbox. Amanda lets you know that the 
message is a fax. You can retrieve it by: 
 Calling from a fax machine
 Providing the telephone number for a fax machine
To get a particular fax message when calling from a fax machine: 
  +    +  locate the fax message  +     +     +  
press the Start button on your fax machine
Do any (or all) of these:
(to review the list)
 
(to add users to the...

20 Using [email protected]/Windows Telephone Features
To get all fax messages when calling from a fax machine: 
  +    +     +     +  
press the Start button on your fax machine
When not calling from a fax machine: 
  +     +  locate the fax message  +     +     +     
fax machine’s telephone number  +  
Managing Guest Mailboxes
If your Amanda system administrator has configured the system to allow 
guests, you can give a guest mailbox to another person. In this way, someone 
working for you temporarily...

Using Amanda21
Now the guest can use Amanda’s services.
To leave a message for a guest:
Dial:
 _______ (Amanda’s number)  +  
  ( or      )  + 
host’s mailbox  +     +  guest mailbox  +  hear guest’s greeting  +  leave message
To delete a guest mailbox:
  +  
  +     +  the guest mailbox to be deleted
To review your guest mailboxes:
  +  
  +     
Amanda plays the name and extension recordings for your guest mailboxes.
Setting Up a Security Phrase
Depending on the voice mail options selected by your...

22 Using [email protected]/Windows Telephone Features 

IndexI–23
A
accessing
guest mailboxes
 20
after-hours greetings 5
Amanda
calling
 2
setting up 3
user’s introduction 1
auto-scheduling
call processing changes
 8
away-from-the-office greet-
ings
 6
B
busy message
recording
 4
C
call control
 7
call processing
scheduling changes
 8
call screening 7
calling
Amanda
 2
calls
controlling
 7
screening 7
changing
greetings
 6
mailing lists 19
pager telephone number 
for notification
 
16
security code 7
changing lists
managing
 19
controlling
calls
 7...

24 Using [email protected]/Windows Telephone Features
listening
greetings
 6
listening to
messages
 9
lists
creating
 18
M
mailboxes
guests
 20
scheduling changes 8
mailing lists
creating
 18
managing 17
modifying 19
updating 19
making
recordings
 3
managing
guest mailboxes
 20
messages 8
personal mailing lists 17
recorded greetings 6
messages
deleting
 14
faxed 19
forwarding 10
leaving 17, 21
managing 8
notification 16
playing 9
recording busy message 4
replying to 10
sending 9, 15
modifying
mailing...