Amanda Telephone Features Manual

Using Amanda5
For example:  “This is Chris. I’m talking to someone else at the 
moment. Press * to hold, enter another extension, or stay on the line to 
leave me a message.”
After any recording (this is called the post-record menu):
Sample Greetings
This section contains sample greetings for a variety of occasions. It is 
important that each greeting be as informative as possible. See “Recording 
Greetings” on page 3 for a standard example of each type of recording: the 
Name and Extension recording,...

6 Using [email protected]/Windows Telephone Features
Away-from-the-office Greetings
“Chris Wang of Homestead, Inc. will be out of town until Monday, May 5th. 
While I am gone, my associate, Matthew Lee, is handling all my business 
calls. Please call Matthew at Extension 557. I will be unable to check my 
messages until I return.”
“Chris Wang of Homestead, Inc. will be off-site until Monday, May 5
th. 
While I am gone, my associate, Matthew Lee, is handling my business calls. 
Please call Matthew at...

Using Amanda7
Changing Your Security Code
Your initial security code is usually your mailbox number or 997. It is a good 
idea to change it immediately and often.
To change your security code:
  +  
  +     +  new code  +     + new code (to confirm)
Controlling Calls
This section explains how you can screen calls, turn do not disturb on and 
off, and control what your callers hear when your line is busy or when you 
cannot answer your telephone.
Screening Calls
By screening calls, you can accept or...

8 Using [email protected]/Windows Telephone Features
When You Are Unavailable
On hectic days or when you are out of the office, you can use Amanda’s Do 
Not Disturb to keep your extension from ringing. Callers hear your greeting 
immediately and can leave you a message. Your coworkers are also not 
disturbed by your ringing extension.
To turn Do Not Disturb on or off:
  +  
  +    
Reviewing Options
You can review the current settings for options such as Do Not Disturb and 
call screening.
To review...

Using Amanda9
Listening to Messages
You will use Amanda primarily to listen to and send messages.
Usually, Amanda plays messages in the order that they were received (oldest 
to newest). She makes an exception for urgent messages, playing them in 
newest to oldest order and prior to any other messages. 
Normally, messages are saved until you delete them, so delete old messages 
from your mailbox as soon as possible.
Your Amanda system may have been configured differently. For example, it 
may play new...

10 Using [email protected]/Windows Telephone Features
Replying to Messages
You can reply to any messages you received from other Amanda users.
To reply to the message that you just listened to:
Forwarding Messages
You can forward messages left for you to any other Amanda user. For 
example, you might need to reroute a message to the coworker who should 
have received it in the first place.
Adding a prefix to the forwarded message lets the other user know that you 
received the message first and allows...

Using Amanda11
To forward the message you just listened to:
Note: If your Amanda system does not have the fast_send_msg 
configuration option set to true,  forwarding and sending 
messages requires more steps. You must press:
 before you input a mailbox number
 before you input a list number (instead of the    )
 before you record a prefix
 to save that prefix followed by    to send without ver-
ification and    to send with verification
Select mailbox or 
list of mailboxes Add Prefix (Recommended)...

12 Using [email protected]/Windows Telephone Features
OptionsDial
Make the message urgent.
Make the message private.
(Private messages cannot be forwarded.)
Specify a delivery date 
and time  +  any combination of the following:
NOTE:  Any item (day, 
mon., yr., hr., or 
min.) not specified 
takes its value from 
the current date 
and time.
If you use 13 
through 23 for 
hours after noon, 
you are not asked 
whether you meant 
A.M. or P.M.
  +  the month  +     +
  +  the day of the month  +     +
  +...

Using Amanda13
NOTES:After forwarding a message you have received or sending 
a message you have created to one mailbox or list, you can 
repeat the procedure for another mailbox or list. A config-
uration option (set by your Amanda administrator) allows 
messages to be sent to more than one mailbox or list.
If your administrator chose an alternate TUI (telephone 
user interface for your company, you are automatically 
asked for a preface as you forward a message and do not 
have to press   as shown for...

14 Using [email protected]/Windows Telephone Features
To forward a message when fast_forward is set to true: 
Deleting Messages
You can delete messages. If you make a mistake, you can restore a deleted 
message—but only if you have not changed menus or hung up.
To delete the message that you just listened to:
  +     
Be careful because pressing additional  ’s deletes additional messages.
For example, pressing   deletes this message and the next.
To restore the most recently deleted message:
   +...