Amanda Work Place Instructions Manual

							Chapter 1: Introducing Amanda3
In this case, the telephone switching system sends incoming calls to Amanda only when 
the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant:  Amanda provides 24-hour access to your 
company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to Amanda while the 
office is closed.
Configured as a voice messaging center:  Amanda takes messages and allows users to 
send, store, and forward messages, increasing productivity and enhancing inter-office 
communication.
In this case, the telephone switching system transfers any incoming call to Amanda if the 
extension being called is busy or not answering.
Configured as an information system:  Amanda provides answers to your callers’ most 
frequently asked questions (so you can avoid costly interruptions and provide a higher 
level of customer service 24 hours a day). Information such as your address, available 
hours, directions to your offices, and so forth, might be better handled by Amanda. 
Amanda’s serial ports can access databases and other information stored in other 
computers, allowing Amanda to give callers information on account balances, train 
schedules, and so forth.
In this case, the telephone switching system or even an operator can send incoming calls to 
Amanda. Then automatically, or if selected, Amanda plays out the requested information.
Purpose of This Guide
This guide explains how to set up [email protected] for the first time. It covers:
 Connecting and configuring Amanda to work with your telephone switching sys-
tem
 Configuring Amanda to provide the voice mail services that the owner selects
Customer Service and Support
The Amanda Company provides customer service and support Monday through Friday 
from 8:00 
A.M. to 8:00 P.M. Eastern Time, except holidays
. 
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: (800) 410-2745
Distribution Sales:
Telephone: (800) 410-2745
International Sales:
Telephone: (203) 744-3600 
						

							4Installing [email protected]
International Support:
Telephone: (203) 744-0860
We b  S i t e :
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, such as 
picking up messages, sending messages, changing greetings, and using distribution lists. 
Registered Amanda sites receive free end user support for the life of their systems. Be sure 
to send in your registration card!
System Administration Support
System administration support covers the configuration of Amanda; such as setting up 
mailboxes, programming notification, scheduling automatic changes, and creating reports. 
Registered Amanda sites receive free system administration support for up to six months 
after the installation. Be sure to send in your registration card!
Installation Support
Installation support covers the initial connection of Amanda to a telephone switching 
system as well as solutions to problems that occur when the system is reconfigured or 
Amanda is upgraded. 
 The Amanda Company now offers installation support to any dealer who buys a turnkey 
system. 
Qualified Amanda marketing partners and solution providers, who are in good standing, 
receive installation support for any system.
Application Support
Application support covers extended features that can be added to Amanda using 
Amanda’s powerful Token Programming Language. The Amanda Company can write 
custom applications for you. All Amanda Solution Providers, who are in good standing, 
receive application support. Please contact your Amanda sales representative for more 
information. 
						

							Chapter 2:
Installing Your Amanda System
Installation Checklist
Follow this checklist or use it to verify that you have completed all the necessary steps for 
connecting Amanda to the telephone switching system. 
Be sure to…
1. Program the telephone switching system for voice mail integration.
2. Connect the line cords from the voice board to the telephone switching system.
3. Connect a monitor and keyboard or a remote computer—if necessary.
4. Run Setup to define Amanda system configuration options.
5. Test each voice board port for answering.
6. Run Setup to identify the PBX, dial codes, and tone patterns.
7. Use the trace file to add integration information to your 1001.PBX file.
Connecting the Ports
The next figure shows you the back of the computer for a four-port system that uses one 
four-port voice board. Each board has four RJ-11 connectors providing connection to four 
loop-start trunks or station line interfaces.
Com1
VGA
Modem
Com2Voice Board Empty Slot
(Upgrade Voice Board) 
						

							6Installing [email protected]
The next figure shows how to connect the telephone switching system to the voice ports 
on the computer.
Attaching a Monitor or a Remote Computer
To control and configure [email protected], you must have one of the following kits 
(or its equivalent):
 Video Administration Kit (containing a monitor and a keyboard). This gives you 
access to Amanda at any time using the monitor and keyboard.
 Remote Administration Kit (containing a null modem cable and an Amanda Re-
mote Software diskette). You supply another computer, such as a laptop or note-
book. You connect the other computer, referred to as the remote computer, 
whenever you need to control Amanda.
Connecting the Monitor and Keyboard
To add a monitor and keyboard:
1. Unpack the keyboard and monitor.
2. Plug the keyboard cable into the keyboard port on the back of the computer.
3. Attach the video signal cable (the end with the D-shell connector) to the VGA video 
port on the back of the computer. (Consult the legend sticker on the back of the com-
puter to find the port.)
4. Examine the power cord connector on the monitor. Plug it into either the back of the 
computer or a 110 volt outlet as applicable.
Voice Ports 
    1 & 2
Voice Ports 
    3 & 4
Phone Switch Telephone
tline-R.cad 
						

							Chapter 2: Installing Your Amanda System 7
5. Plug in the computer and turn it on.
6. Now you can run Setup and other programs, monitor Amanda’s opera-
tion, and so forth.
Connecting a Remote Computer
You can control Amanda from a remote computer by doing all of the 
following:
 Connecting the two computer with either a null modem cable or by 
means of modems (and, of course telephone lines).
 Running a Host program (either HOST.COM or HOST30.COM) on 
Amanda’s computer.
 Running a Remote program (either REMOTE.COM or WIN-
REM.EXE) on the remote computer.
For more details, see “Setting Up the Remote Computer” on page 74.
Using a UPS
The Amanda Company strongly recommends the installation of an 
uninterrupted power supply (UPS) with every Amanda system. It provides 
clean power to Amanda and keeps the probability of a computer lockup (and 
the resulting loss of data or even loss of the system) as low as possible. 
According to some reports, power problems are the primary reason why 
computers lose data (45.3%). The next closest cause is storm damage at 
9.4%. (Human error and sabotage rank eighth with 3.2%.)
According to a Bell Laboratories study entitled “The Quality of US 
Commercial AC Power,” the main categories of AC power irregularities 
across the nation are sags (or brownouts), power surges, blackouts, and 
overvoltages. The best solution is a UPS, which can handle 99.3% of these 
power problems. 
A UPS is a special type of AC power line conditioner. When compared to 
the other devices available, such as surge suppressors, filters, isolation 
transformers, tap changing regulators, and voltage regulating transformers, 
the UPS is rated highest by Bell Laboratories and is relatively inexpensive. 
						

							8Installing [email protected]
The cost of installing a UPS is nominal when compared to the cost of repairing a damaged 
Amanda system or compared to the loss of confidence from callers and internal Amanda 
users. 
For more information about what causes power irregularities and what damage they can 
do to Amanda, call to be faxed Technical Note 10, “The Importance of a UPS.” 
						

							Chapter 3:
Running the Setup Utility
Running Setup
You must configure Amanda to work properly with your telephone switching system and 
to let Amanda know your customer’s voice mail and other preferences. The Amanda 
Company provides the Setup utility to make configuring Amanda easier. 
You run Setup to configure dial codes, tone patterns, DTMF integration patterns, and 
Amanda’s system configuration options.
To run Setup:
1. If Amanda is running, shut down the Amanda system:
a. Press Alt+S.
b. Type in the password. (The default is AMandA with only the first two and the 
last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).
2. Change to the AMANDA directory—unless you are there already. At the DOS 
prompt, type:
CD C:\AMANDA
Then press Enter.
3. Now that the DOS prompt reads C:\AMANDA, type:
SETUP
Then press Enter.
The Amanda Configuration Utility menu appears.
4. From this menu, you define the following for your telephone switching system and 
Amanda:
 Telephone System Dial Codes
 Telephone System Tone Patterns
 System Integration Patterns
 System Configuration Options 
						

							10 Installing [email protected]
System Configuration Options contains two sections: 
General ConfigurationDisplays dialog boxes that guide you through 
the options that are most often changed, 
whether they appear in the INSTALL.CFG file 
or the Default Template for mailboxes (nor-
mally mailbox 997).
These dialog boxes are explained in “Chapter 
7: Configuring Amanda.”
Advanced ConfigurationAllows you to change any configuration setting 
in INSTALL.CFG. The options are divided 
into categories to make it easier to locate the 
options you need to change. The options are 
parameter lists. Each option is explained in 
“Appendix C: Configuration Reference.” 
						

							Chapter 4:
Defining Dial Codes
Defining Dial Codes
To communicate with the telephone switching system, Amanda must know the switching 
system’s dial codes.
By default, the 1001.PBX file is used to store dial codes. You can change this if you 
choose, but The Amanda Company recommends using 1001.PBX. If you use another 
name, do not use any number in the range 1002 to 2001 (reserved by The Amanda 
Company).
As part of a new installation, the file 1001.PBX is created for you based on the Panasonic 
KX-T308/616/1232 telephone switching system.
N
OTE:Instead of using Setup, you can edit your .PBX file in the C:\AMAN-
DA\PBX.DB directory using the JOVE utility. See “Chapter 10: Utili-
ties,” in Administering [email protected] for information about 
JOVE.
To define dial codes:
1. Run Setup as explained in “Running Setup” on page 9.
2. From the Configuration Utility menu, press 1 to select Telephone System Dial Codes.
The Telephone Switch Type screen lists 1001.PBX along with the name of the switch-
ing system it is based on or identifies the switching system as not defined. 
						

							12 Installing [email protected]
3. From the Telephone Switch Type screen, do one of the following:
 If the telephone switching system is the correct one (or if the telephone switching 
system is the one you have used in the past—even though it is identified as not 
defined):
Select the file to be edited then press Enter.
Setup displays the dial codes and their descriptions.
 If the telephone switching system is not the one listed:
a. Select one of the .PBX files.
b. Press F2 to display a list of switching systems.
c. Use the arrow keys to select the name of your system or the name of a 
system which has codes similar to yours then press Enter.
d. Press Enter again to display the dial codes and their descriptions.
4. To change any dial codes that do not apply to your system:
a. Use the following Dial Codes Table to understand each of the codes displayed 
on the screen.
b. Use the Up Arrow, Down Arrow, Tab, or Enter keys to select the code you 
want to change.
c. Type the new code over the current code (if there is one). 
(You can also use Backspace, Delete, spacebar, and the Right Arrow and Left 
Arrow keys to edit the code.)
d. When you are finished, press F10 to save your changes.
(To return to the Telephone System Dial Codes screen without saving your 
changes, press Esc.)
e. Repeat steps A through D for any other codes to be changed.
5. When you have finished defining the dial codes, press Esc to return to the Amanda 
Configuration Utility menu.