Amanda Work Place Instructions Manual

							Appendix C: Configuration Reference 183
smdi_delayThe time that Amanda waits after the phone rings and is answered, before looking at the 
integration information (if any). 
Use a number of tenths of seconds or 0. The default is 0. The range is 0-255. This option 
does not apply to inband integration.
When non-zero, Amanda waits the specified time. This allows more than one string to 
be sent to a given port per telephone call. The number should allow enough time for all 
the strings to arrive, forcing Amanda to use only the last (most recent) one. (The inte-
gration time specified in the 1001.PBX configuration file can be zero or near zero, be-
cause Amanda has already waited for smdi_delay time to pass.)
For example, if smdi_delay is set to 30 (3 seconds), it is OK to use a pattern such as in-
tegration 1 ..., which designates a 0.1-second integration timeout because Amanda 
waits 3 seconds for the last packet to be received. 
The default appears in install.cfg as:
set smdi_delay 0
smdi_maxThe maximum number of characters expected in a generic SMDI packet.
The default is 143. The range is from 1 to 143. Use this when smdi_type is generic.
The default appears in install.cfg as:
set smdi_max 143
smdi_portThe logical serial port (represented by serial_portn) to use for SMDI integration. The 
port should already have been configured as a serial port using the options in the Serial 
section of Advanced Configuration.
The range is 0 to 4. The default is 0 (no serial port used). 
The default appears in install.cfg as:
set smdi_port 0
smdi_pretimeoutThe maximum number of seconds that an SMDI packet can precede the forwarded call.
The default is 50. The range is from 1 to 99. Use this when the smdi_type is smdi, nec-
mci, or generic.
The default appears in install.cfg as:
set smdi_pretimeout 50
smdi_startThe position in the integration packet sent by the telephone switching system where the 
field containing the port number begins. The first position in the packet is number 1.
Use this option when smdi_type is necmci or generic.
The default is 8. The range is 0-65535.
The default appears in install.cfg as:
set smdi_start 8
smdi_stopThe position in the integration packet sent by the telephone switching system where the 
field containing the port number ends. The first position in the packet is number 1.
Use this option when smdi_type is necmci or generic.
The default is 11. The range is 0-65535.
The default appears in install.cfg as:
set smdi_stop 11
SMDI Options (Continued) 
						

							184 Installing [email protected]
smdi_termUsed only when smdi_type is generic. The terminating characters (if any) which define the end 
of a generic SMDI packet. You can include the following escape sequences (similar to those 
used in strings within tokens)
Sequence Meaning

 newline (carriage return followed by a linefeed)

 carriage return
\j linefeed
\a attention
\d end of transmission
\\ backslash
	 tab
\digitsThe digits must represent the octal number for any character in the range 0 to 377 (That 
is 0 to 255 decimal). For example, to include the ASCII character A (which is 101 in oc-
tal), you use \101.
When this option is not set, packets end only when smdi_max characters have been re-
ceived.
The default is an empty string, which means that packets end only when smdi_max char-
acters have been received.
The default appears in install.cfg as:
set smdi_term 
smdi_typeIndicates which SMDI integration protocol Amanda is to use.
For Bellcore Standard, use smdi. 
For AT&T System 75 or Definity-G3, use s75. 
For NEC 2000 Message Center Interface use necmci. 
For Ericsson MD-110, use md110.
For the generic driver, use generic.
The default appears in install.cfg as:
set smdi_type smdi
T1/DID Options
Configuration OptionDescription
did_dtmfIndicates what kind of integration digits Amanda reads when did_mode is True. 
True or False. The default is True.
When True, Amanda expects either MF or DTMF digits. 
When False, she expects the digits as pulse.
See also did_mf and did_mode.
The default appears in install.cfg as:
set did_dtmf true
did_mfDetermines what kind of integration digits Amanda reads when did_dtmf is True and 
did_mode is True. Otherwise, Amanda ignores this option.
True or False. The default is False.
When True, Amanda expects MF digits.
When False, Amanda expects DTMF digits.
See also did_dtmf and did_mode.
The default appears in install.cfg as:
set did_mf false
SMDI Options (Continued) 
						

							Appendix C: Configuration Reference 185
did_modeIndicates whether Amanda is using DID. 
True or False. The default is False.
When True, Amanda expects a DID interface (such as EXACOM) that processes a hook-
flash as battery reversal.
When False, Amanda does not expect a DID interface.
The default appears in install.cfg as:
set did_mode false
n_aniThe number of Automatic Number Identification (ANI) digits to be read by Amanda be-
tween the first and second wink in a 2-wink T1 environment. 
The default is 0. The range is 0-255.
In a 2-wink T1 environment, Amanda may receive more digits than the Rhetorex buffer 
can hold. So Amanda reads up to n_ani digits between the first and second winks and 
starts processing them as part of the regular inband integration. After the second wink, 
Amanda reads the remaining digits.
See also t1_mode and n_winks.
The default appears in install.cfg as:
set n_ani 0
n_winksIf t1_mode is True, tells whether the environment is an immediate (0-wink), 1-wink, or 
2-wink environment.
Number from 0 to 2. The default is 1. When 2, you need to set n_ani.
See also t1_mode and n_ani.
The default appears in install.cfg as:
set n_winks 1
ring_modeIndicates whether Amanda expects a loop start or a DID interface line.
True or False. The default is True.
When True, Amanda expects a loop start line, and new calls are indicated by ring volt-
age.
When False, Amanda expects a DID interface line, and new calls are indicated by loop 
current.
The default appears in install.cfg as:
set ring_mode true
t1_modeIndicates whether Amanda is to use a T1 line.
True or False. The default is False.
When True, Amanda expects a T1 line and can process it using a Rhetorex 24000 board.
When False, Amanda does not expect a T1 line.
The default appears in install.cfg as:
set t1_mode false
T1/DID Options (Continued)
Configuration OptionDescription 
						

							186 Installing [email protected] 
						

							- token 98
Symbols
#
 166
end of DTMF entry 173
## 166
%A token 102
%B token 102
%C token 102
%D token 102
%E token 102, 145
%F token 103
%G token 103
%H token 103
%I token 104
%M() token 111
%N token 112
%P token 113
%R token 118
%T token 120
%U token 120, 145
%V token 120, 145
%W token 121
%X token 121
%Y token 122
%Z token 122
+() token 101
, token 98
() token 102
?() token 98
@ token 98
[() token 99
\
backslash keystroke
 99
\A
Ctrl+G keystroke
 99
\B
Ctrl+B keystroke
 99
\N
Ctrl+J keystroke (newline)
 99
\R
return keystroke (Ctrl+M)
 99
\T
tab keystroke (Ctrl+I)
 99
]() token 100
^() token 100
{ } token 100
|() token 100
~ token 101
Numerics
0
 50
1001.PBX 11, 25
adding integration patterns 31
411 50, 180
8 50
990 50
991 50
994 50
995 50
996 50
997 50
998 51
998 shortcut
mailbox
 50
999 51
A
abbreviate_dates
 153
abbreviate_greeting 153
abbreviating
dates
 153
system greeting 153
absolute value
P() token
 114
accessing
Amanda remotely
 73
mailboxes 109
AccuCall Plus 18
tone patterns 18
activating
Amanda
 153, 169
mailboxes 170
SMDI 182
activation_key 153
active_hold 154
addressing
RDSP/x32 voice boards
 149
ShowJump utility 151
adpcm_hq 154
adpcm_nq 154
adpcm_pq 154
advertising 154
alphabetical
token list
 98
Amanda
accessed from another comput-
er
 73
configuring 45
protecting 7
shutdown 172
shutting down 110
analog
telephone switching systems
 
144
ANI 103, 185
character code 33
answering
beeps
 157
answers
storing
 117
applications
using mailboxes and tokens
 
170
asking
questions
 117
assigning
variables
 80, 101
AT&T System 75 184
serial integration 67
ati_mode 155
attendant
automated
 2
off-duty 3
primary 2
secondary 2
auto_queue 155
auto_report 155
auto_report_time 155
AUTOEXEC.BAT
load Host program
 146
automated attendant 2
Automatic Number Identification 
103, 185
B
b
character code
 33
baudn 181
Index 
						

							188 Installing [email protected]
beeps
connection
 157
for recording 155
recording 170
begin_rec_prompt 155
Bellcore Standard 61, 184
blind transfers 145
boards
voice
 101, 102
box_grt 50, 180
box_idx 50, 180
box_outdial 179
box_snd 49, 51, 180
bps 181
bps rates
modem
 146
Brooktrout
voice board
 175
Busy 21
busy
active hold
 154
character code 33
dial code 13
dl_bsyret 13
no holding 156
Rhetorex notification option 
156
time between transfer attempts 
173
treated as Ring No Answer 156
Busy chain 145
busy extensions 155
busy message 144
volume 162
busycycles 156
bypassing
security codes
 109
C
c
character code
 33
ca_file 156
ca_port 156
cables
connecting computers
 75
call accounting 156
call screening 165
dial code 13
dl_hupret 13
caller
character code
 33
Caller ID 103
caller ID
character code
 33
caller instructions
mailboxes
 50
callers
still on line
 161
calling
operator after message
 161
calls
conferencing
 109
not transferred 144
cancel_busy_hold 156
center
voice messaging
 3
changing
records in files
 112
volume 100
character codes
integration patterns
 32
characters
in SMDI packet
 183
terminating SMDI packet 184
checking
disk space
 172
clearing
DTMF buffer
 160
clock_sync 156
clocks
synchronizing
 156
CMOS settings
incompatible
 146
cmt_maxlen 156
codes
character
 32
PCPM 50, 159, 163, 179
COM port
conflict
 146
commands 81
Comment field 103
communications software 146
companies
sharing Amanda
 48
company greetings
mailboxes
 50
per port 49
comparing
mailbox security codes
 107
values with tokens 105
conference call
dial code
 15
dl_conference 15
conference calls 109
CONFIG.SYS 146
configuration
defining dial codes
 11
defining DTMF integration pat-
terns
 25
defining tone patterns 17
configuring
Amanda
 45
incoming calls 45
language 47
messages 46
notification 47
passwords 46
printers 47
RDSP/x32 voice boards 149
screen saver 47
shutdown 47
connect
dial code
 14
dl_connect 14
connect_tone 157
connecting
beeps
 157
computers by cable 75
computers by modem 75
keyboard 6
monitor 6
ports 152
conventions iii
copyright ii
create_locked 157
creating
mailboxes
 157
messages 110
Ctrl+B
\B token
 99
Ctrl+G
\A token
 99
Ctrl+I
\T token
 99
Ctrl+J
\N token
 99
Ctrl+M
\R token
 99
custom busy message
volume
 162
customer support 3
D
database records
locking
 157
databitsn 181
date
forwarded messages
 172
dates
%W token
 121
%Y token 122
abbreviated 153
P() token 113
playing 113
said by Amanda 153
days of week
%W token
 121
db_locking 157
dealer sales 3
dedicated notification 48
defaults
guest mailboxes
 162
mailboxes 49, 157 
						

							Index 189
defaults_box 50, 157
defining
dial codes
 11
tone patterns 17
Definity-G3 184
serial integration 67
delay
after DTMF entry
 173
before integration 183
between disk space checks 172
between DTMF tones 160
between menu repetitions 173
between messages when deliv-
ering list
 163
between on-hook and off-hook 
events
 173
between SMDI packet and call 
183
end of recording detected 174
hold between transfer attempts 
173
screen saver starts 172
waiting for peripheral 174
deleting
messages
 108, 169
records from files 110
deliveries
in future
 50
delivering
message in future
 162
departments
sharing Amanda
 48
detecting
DTMF tones
 160
fax machines automatically 57
Diag 144
Diagrams
Token Programming Example
 
126
dial codes
busy
 13
call screening 13
connect 14
defining 11
dial tone detection 15
dl_bsyret 13
dl_conference 15
dl_connect 14
dl_dtwait 13
dl_hangup 15
dl_hupret 13
dl_init 14
dl_ndtret 13
dl_pickup 14
dl_prefix 14
dl_rnaret 13
dl_stop 14
dl_suffix 14
flash time 15
flashtm 15
hangup detection 15
incorrect 144
kinds of 13
message waiting indicators 15, 
16
off hook 14
prefix 14
ring no answer 13
suffix 14
system shutdown 14
system startup 14
tmo_dtwait 15
transfer dial tone 13
transfer hold 13
dial tone 160
%X token 121
not returned 144
stutter 144
wait 121
when recording 174
dial tone detection
dial code
 15
dialtone detection
tmo_dtwait
 15
DID 184, 185
did_dtmf 184
did_mf 184
did_mode 185
digits
DTMF
 102, 115, 116, 159, 
161
Dir Name 1 field 103
Dir Name 2 field 103
direct dial
character code
 33
direct messages 172, 180
direct messaging
mailbox
 51
per port 49
directory
employee
 180
disk space
%D
 102
checking 172
P() token 114
playing amount of 114
warning 157
diskwarn 157
displaying
security codes
 171
trace information 79
distribution sales 3
dl_bsyret 13
dl_conference 15
dl_connect 14
dl_dtwait 13, 144
dl_hangup 15
dl_hupret 13
dl_init 14
dl_ndtret 13
dl_pickup 14
configuration setting for 158
dl_pickup_on_ring 158
dl_prefix 14
dl_rnaret 13
dl_stop 14
dl_suffix 14, 145
Do Not Disturb 144
documents
faxing
 101, 102
dollars
P() token
 113
DOS clock
synchronizing
 156
drivers
Rhetorex
 175
DTMF 159
cleared from buffer 160
P() token 115, 116
playing 115, 116
saving caller’s entry 118
time between tones 160
time tones played 161
timeouts 173
tone detection 160
tones 159
waiting for 159
DTMF digits 102, 115, 116
DTMF entry
ending
 173
DTMF integration
trace files
 25
DTMF integration patterns
adding
 31
defining 25
testing 27
trace files 28
dtmf_action 159
dtmf_before_ring 160
dtmf_busy 159
dtmf_detect 160
dtmf_dly 160
dtmf_dnd 159
dtmf_dt 160
dtmf_gate 161
dtmf_on 161
dtmf_ring 159
dtmf_xfer 159
E
e
character code
 33 
						

							190 Installing [email protected]
earth recall 170
employee directories
mailboxes
 50
per port 49
employee directory 180
end user
support
 4
end_rec_menu 161
ending
DTMF entry
 173
recording 174
English 169
Ericsson MD-110
serial integration
 69
STX character 99
EXACOM 185
exit_digit 161
exit_to_0 161
Extension fields
contents
 102
normal processing 77, 98
programming more than one 
78
extensions
busy
 155
F
F token
 103
failure
token execution
 78
fax machines
detecting automatically
 57
fax modems
using
 53
fax_direct_connect 176
fax_dl_init 102, 176
fax_flow_control 176
fax_id 176
fax_id_pad 176
fax_init 176
fax_log 177
fax_max_retries 177
fax_receive_reverse 177
fax_receive_speed 177
fax_requeue_interval 177
fax_reset 177
fax_send_reverse 177
fax_send_speed 178
fax_start_char 178
faxbacks 131
one-call 131
two-call 132
faxes 131
incoming 179
one-call faxbacks 131
sending 120
two-call faxbacks 132
faxing
accessing outside lines
 102
files 101, 102
hot box mailboxes 58
hot boxes 58
faxing, to Amanda 131
faxn 178
fields 103
messages 104, 106
files 122
appending 100
call accounting 156
deleting records 110
faxing 101, 102
modifying matching records 
112
reading 99
reading tokens from 100
recording 110
retrieving values from fields 
121
screen traces 171
system logs 163
temporary 169
trace 143
tracing tokens 79
voice 110, 116
writing 100
First Use Questionnaire 37
flash time
dial code
 15
flashtm 15
flashtm 15
francs
P() token
 113
frequencies
playing
 107
future
delivering messages
 162
future delivery 50
mailbox 50
future_delivery 50, 162
G
G() token
go to mailbox
 103
gain_loud 162
gain_norm 162
generic
serial integration
 71
GetTones utility 17
global 103
goto 103
greetings 144
bypassed by pressing # or ## 
166
integrated calls 162
per port 180
playing 114
recording 171
sampling rates 154
guest_defaults 50, 162
guest_max 162
guest_min 162
guests
mailbox defaults
 162
maximum mailbox 162
minimum mailbox 162
guide
purpose
 3
guidelines, IVR 135
H
H token
 104, 145
H() token 104
hang up
H
 104
mailbox 51
hanging up
on user
 164
supervised 180
hangup detection
dial code
 15
dl_hangup 15
hangup_supervision 180
hangups
supervised
 180
hardware interrupts 162
hold
active
 154
disabled 156
please hold prompt 169
time between transfer attempts 
173
HOLD.VOX
missing
 173
hookflash 103, 144
host computers
setting up
 73
Host program 146
HOST.COM 73
hot box 179
hot box mailboxes 58
hot boxes 58
hot_box 50, 179
I
i
character code
 33
I() token 105
idle
ports
 173
if statements 105
ignoring
loop current
 163 
						

							Index 191
immediate record
character code
 33
in band integration patterns
adding
 31
inband integration
trace files
 25
waiting periods 173
inband integration patterns
defining
 25
testing 27
trace files 28
incoming
faxes
 179
incoming calls
configuring
 45
information system 3
initialization
dl_init
 14
installation
support
 4
installation checklist 5
installing
RDSP/x32 voice boards
 151
integration 61
Bellcore Standard 61
Definity-G3 67
DTMF digits 184
Ericsson MD-110 69
generic 71
greetings 162
MF digits 184
NEC 2000/2400 65
pulse 184
SMDI 61
System 75 67
waiting 183
Integration Helper 34
integration patterns 145
adding 31
character codes 32
defining 25
Integration Helper 34
test calls 35
testing 27
trace files 28
integration_greeting 162
international sales 3
international support 4
interrupts
hardware
 162
irq 162
IRQ conflict 146
IVR 167
IVR guidelines 135
IVR token 117
J
J() token
 106
JOVE 11, 25
jumpers
RDSP/x32 voice boards
 150
K
K
 106
KA() token
 107
KB() token 107
KC() token 107
KD() token 108
keyboard
connecting to Amanda
 6
keys
activating Amanda
 169
keys, activating Amanda 153
keys, activating range of mailboxes 
170
keys, activating SMDI 182
KI() token 108
KJ() token 108
KL() token 109
KM token 109
KP() token 109
KR() token 110
KS() token 110
KV() token 110
L
L() token
 111
language
configuring
 47
prompts 169
languages
switching
 111, 126
lcoff 163
lcvalid 163
lcwait 163
length
messages
 164
Name and Extension recording 
166
ring 173
security codes 171
strings 111
letters
playing
 114
LIGHT.ON 122
lights
message
 47
off 16
on 15
lines
accessing telephone
 102
loop start 185
reading from files 99
reading tokens from files 100
searching for 98
writing to files 100
lines of code 78
lines, t1 185
list comment
recording
 156
list_delay 163
lists
token for sending messages to 
list of users
 108
literals 79
locking
database records
 157
log files 163
logging
mailbox information
 175
mailboxes 165
messages 165
system information 163
logical
serial port
 183
serial ports 182
lognam 163
loop current 185
drop 163
ignoring 163
off 163
loop start line 185
lpt_port 163
LPT1 163
M
M() token
 112
mailbox log 175
mailboxes
%U token
 120
accessing 109
activating 170
bypassing a greeting 166
caller instructions 50
company greetings 50
created as read-only 157
default 49
default templates 157
deleting messages via tokens 
108
direct messaging 51
employee directories 50
future delivery 50
guest default template 162
guest defaults 50
hang up 51, 104
hot box 50
hot boxes 58
logging information 175
maximum for guest 162
messages from other users 168 
						

							192 Installing [email protected]
minimum for guest 162
operators 50
PCPM 50
playing messages 115
previous mailbox token 113
security codes 107
sending messages to 166
setting security codes 109
settings for token programming 
78
templates 50
total messages 111, 115
manual
purpose
 3
Max Times
notification
 146
max_dl_inits 164
max_local_extension 178
max_ports 164
max_prompt 164
maximum
characters in SMDI packet
 183
maximum time
Name and Extension recording
 
166
recording a list comment 156
maximums
number of ports
 164
MD-110
serial integration
 69
menu
post-record
 161
menus
port-recording
 171
processing 112
recording 171
repeated 164
repeating 173
message lights 47
message log 165
message waiting indicators
dial codes
 15, 16
off 16
on 15
on and off 107
messages
automatic deletion
 169
configuring 46
continuous play time 172
creating via tokens 110
deleting 108, 169
delivered in future 50
delivery in future 162
direct 51, 172, 180
fields 104, 106
forwarding date/time 172
left by other users 168
light on/off 145
log 165
minimum length 164
new 112
order 168
play new first 168
playing 115
purging 169
recording 161, 171
reviewing 161
rewind time 168
sampling rates 154
saving 164
sending 166
skip forward time 168
storing voice responses 167
token for sending to list of users 
108
total number per mailbox 111, 
115
urgent 174
messages, storing voice responses 
117
messaging center 3
Method fields
normal processing
 77
minimum length
security codes
 171
minimum time
DTMF tone detection
 160
ignoring loop current 163
loop current drop 163
loop current off 163
messages 164
minimums
ring’s off period
 164
ring’s on period 164
minmsg 164
minoff 164
minring 164
modems
bps rate
 146
connecting computers 75
modified_call_screening 165
modifying
records in files
 112
money
P() token
 113
monitor
connecting to Amanda
 6
msg_log 165
N
N() token
 112
n_ani 185
n_ochan 166
n_rings 181
n_winks 185
nam_maxlen 166
Name and Extension recording
P() token
 115, 116
NEC 2000 184
serial integration 65
NEC 2400
serial integration
 65
NEC MCI 184
new installation
configuring
 45
new_send 166
newline 99
notification
configuring
 47
dedicated 48, 166
Max Times 146
restricted 48, 167
roving 47
telephone numbers 116
Type 146
notification records
canceling
 108
Ring No Answer 171
Notify Max Times 146
Notify Method field
%V
 116
%V token 120
normal processing 98
Notify Type 146
notify_restriction 167
numbers
number of digits in
 111
O
O() token
 113
off
ring time
 164
off hook
dial code
 14
dl_pickup 14
off_dly 167
off-duty attendant 3
off-hook 167, 173
on
ring time
 164
on hold 155
on hook token 113
one-call faxbacks 131
on-hook 173
operator
after message
 161
operators
mailboxes
 50
options
special
 179