Amanda Work Place Instructions Manual

							Chapter 9: Using Serial Integration 63
11. In the SMDI section of Advanced Configuration, change 
smdi_port 0 
To :
smdi_port n
where n is the number for n in step 6.
12. Verify that the smdi_type option is:
smdi_type smdi
Change it if necessary.
13. Modify 
smdi_base_port 1 if the first port on the telephone switching system is 
not identified as the logical port 1. For example, some telephone switching systems 
use the port’s extension or another logical terminal number to identify the port. The 
first port may be extension 241, with the second port 242, etc. These numbers must 
be consecutive. For example, if the first or base port is 241, you use 
smdi_base_port 241.
14. You can also set 
smdi_pretimeout
 n, where n is the maximum number of sec-
onds that an SMDI packet can precede the forwarded call. The default is 50.
15. You can also set 
smdi_delay
 n, where n is the number of tenths of seconds that 
Amanda waits after the call is answered before looking for integration information. 
This allows more than one packet to be sent to a port per telephone call. Amanda uses 
the last (most recent) packet. The default is 0. The range is 0 to 255.
16. Press F10 to save your changes.
The Save All Data? dialog box appears.
17. Press Y for Yes.
N
OTE:The smdi_max, smdi_start, smdi_stop, and smdi_term configuration op-
tions do not apply to telephone switching systems that use Bellcore Stan-
dard SMDI.  
						

							64 Installing [email protected]
You must also modify your C:\AMANDA\PBX.DB\1001.PBX file to include the SMDI 
information. Using the Amanda Setup utility (selection 3) or the JOVE utility, verify that 
your integration lines are as follows. When using Setup, type 30 in the Timeout field. (30 
equals 30 tenths of seconds or a total of 3 seconds.) Then enter the integration strings in 
the column for the extension plan your system uses. 
Use an  entry for each string you are adding. (See “Using Character Codes” on 
page 32 for more information about the codes such as rrr or rrrr.)
If you are using the JOVE utility, the integration timeout precedes each integration string 
as follows. This example is only for 4-digit station plans.
N
OTE:To modify the above for another digit plan, use the appropriate number 
of 
rs, 
bs, 
ss, 
es, and 
xs. Also, while 30 is used in the example (caus-
ing Amanda to timeout after 3 seconds if the packet has not been re-
ceived), you may use some other number. The number is in tenths of 
seconds.
4-digit Extension 
Plan3-digit Extension 
Plan
Forward no answerAxxxrrrr0000000Axxxxrrr0000000
Forward no answerBxxxbbbb0000000Bxxxxbbb0000000
Forward no answerNxxxrrrr0000000Nxxxxrrr0000000
Forward no answerAxxxrrrrxxxssssAxxxxrrrxxxxsss
Forward busyBxxxbbbbxxxssssBxxxxbbbxxxxsss
Forward busyNxxxrrrrxxxssssNxxxxrrrxxxxsss
Direct station accessDxxxxxxxxxxeeeeDxxxxxxxxxxxeee
4-digit Station Plan
integration 30Axxxrrrr0000000
integration 30Bxxxbbbb0000000
integration 30Nxxxrrrr0000000
integration 30Axxxrrrrxxxssss
integration 30Bxxxbbbbxxxssss
integration 30Nxxxrrrrxxxssss
integration 30Dxxxxxxxxxxeeee 
						

							Chapter 9: Using Serial Integration 65
To program the message waiting lights, use the following in the Method field 
of the two notification records used for Light ON and Light OFF:
N
OTE:The message codes above are for a 4-digit and 3-digit sta-
tion plan. To modify to another digit plan, use the appropri-
ate number of 
0s. These examples use 
logical serial port 1; 
for other ports, the 1’s would have to be replaced.
NEC 2000 and NEC 2400
This section covers serial integration for NEC 2000 and NEC 2400 systems.
To set configuration options for serial integration on NEC 2000 or NEC 
2400:
1. Follow steps 1 through 11 in the Bellcore Standard SDMI procedure “To 
modify configuration options for use with Bellcore Standard SMDI:” in 
the “Bellcore Standard SMDI” section.
2. Change the smdi_type option to:
smdi_type necmci
3. Modify 
smdi_base_port 1 if the first port on the telephone switch-
ing system is not identified as the logical port 1. For example, some tele-
phone switching systems use the port’s extension or another logical 
terminal number to identify the port. The first port may be extension 
241, with the second port 242, etc. These numbers must be consecu-
tive. For example, if the first or base port is 241, you use 
smdi_base_port 241.
4-digit Station Plan
Light ON:@S(1,OP:MWI 000%U!\D)
Light OFF:@S(1,RMV:MWI 000%U!\D)
3-digit Station Plan
Light ON:@S(1,OP:MWI 0000%U!\D)
Light OFF:@S(1,RMV:MWI 0000%U!\D) 
						

							66 Installing [email protected]
4. You can also set 
smdi_pretimeout
 x, where x is the maximum number of sec-
onds that a packet can precede the forwarded call. Start with 50, the default, but you 
may need to experiment to determine the best setting. On the NEC 2000, one solution 
provider reports that 15 is a good setting.
5. Set smdi_start option to the number that indicates the position in the integration 
packet sent by the telephone switching system where the field containing the port 
number starts. Start counting positions in the packet with the number 1. The default is 
8.
smdi_start 8
6. Set the smdi_stop option to the number that indicates the position in the integration 
packet sent by the telephone switching system where the field containing the port 
number ends. Start counting positions in the packet with the number 1. The default is 
11.
smdi_stop 11
7. You can also set 
smdi_delay
 x, where x is a number of tenths of seconds. 
Amanda waits that long after the call is answered before looking for integration infor-
mation. This allows more than one packet to be sent to a port per telephone call. 
Amanda uses the last (most recent) packet. The default is 0.
N
OTE:The smdi_max and smdi_term configuration options do not apply to 
NEC telephone switching systems.
You must also modify your C:\AMANDA\PBX.DB\1001.PBX file to include the SMDI 
information. Using the Amanda Setup utility (selection 3) or the JOVE utility, verify that 
your integration lines are as follows. When using Setup, type 20 in the Timeout field. (20 
equals 20 tenths of seconds or a total of 2 seconds.) Then enter the integration strings in 
the column for the station plan your system uses. 
Use an  entry for each string you are adding. (See “Using Character Codes” on 
page 32 for more information about the codes such as rrr or rrrr.)
If you are using the JOVE utility, the integration timeout precedes each integration string 
as follows. This example is only for 4-digit station plans.
4-Digit Station Plan3-Digit Station Plan
Forward no answer:40xxxssssxxxxxrrrrxx40xxxsssxxxxxxrrrxxx
Forward busy:41xxxssssxxxxxbbbbxx41xxxsssxxxxxxbbbxxx
Forward all:42xxxssssxxxxxrrrrxx42xxxsssxxxxxxrrrxxx
Direct station access:43xxxeeeexxxxxxxxxxx43xxxeeexxxxxxxxxxxx
Direct station access 
from trunk:432xxttttxxxxxxxxxxx432xxtttxxxxxxxxxxxx
4-Digit Station Plan
integration 2040xxxssssxxxxxrrrrxx
integration 2041xxxssssxxxxxbbbbxx
integration 2042xxxssssxxxxxrrrrxx
integration 2043xxxeeeexxxxxxxxxxx 
						

							Chapter 9: Using Serial Integration 67
NOTE:To modify the above for another digit plan, use the appropriate number 
of 
r’s, 
b’s, 
s’s, 
e’s, and 
x’s. In the example, 20 is used (causing Amanda 
to timeout after 2 seconds if the packet has not been received) because it 
works for all serial integration. The number is in tenths of seconds.
To program the message waiting lights for NEC 2000, use the following in the Method 
field of the two notification records used for Light ON and Light OFF:
To program the message waiting lights for NEC 2400 IMG, use the following in the 
Method field of the two notification records used for Light ON and Light OFF:
N
OTE:These examples uses logical serial port 1; for other ports, the 1’s would 
have to be replaced.
AT&T System 75 or Definity-G3
If you use AT&T System 75 or Definity-G3 (smdi_type s75), call Amanda Company 
customer support for more information. Call to be faxed Technical Note 14, “Serial 
Integration for System 75 and Definity-G3.”
To set configuration options for use with System 75 and Definity-G3:
1. Follow steps 1 through 11 in the Bellcore Standard SDMI procedure “To modify 
configuration options for use with Bellcore Standard SMDI:” in the “Bellcore 
Standard SMDI” section.
2. Change the smdi_type option to:
smdi_type s75
N
OTE:Type s75 with a lower case s. This option is case sensitive.
3. Modify 
smdi_base_port 1 if the first port on the telephone switching system is 
not 1. For example, some telephone switching systems use the port’s extension or 
another logical terminal number to identify the port. The first port may be extension 
210, with the second port 211, etc. (These numbers must be consecutive.) For exam-
ple, if the first or base port is 210, you use 
smdi_base_port 210.
4. You can also set 
smdi_delay
 x, where x is a number of tenths of seconds causes 
Amanda to wait that long after the call is answered before looking for integration 
information. This allows more than one packet to be sent to a port per telephone call. 
Amanda uses the last (most recent) packet. The default is 0.
5. Press F10 to save your changes.
The Save All Data? dialog box appears.
integration 20432xxttttxxxxxxxxxxx
Light ON:@S(1,’\002’)S(1,’0!A1’)S(1,’%U’)S(1,’\003’)
Light OFF:@S(1,’\002’)S(1,’0!A5’)S(1,’%U’)S(1,’\003’)
Light ON:@S(1,’\002’)S(1,’0!B2’)S(1,’%U’)
S(1,’0000000001’)S(1,’\003’)
Light OFF:@S(1,’\002’)S(1,’0!B6’)S(1,’%U’)
S(1,’0000000001’)S(1,’\003’) 
						

							68 Installing [email protected]
6. Press Y for Yes.
N
OTE:The smdi_max, smdi_pretimeout, smdi_start, smdi_stop, and smdi_term 
configuration options do not apply to AT&T System 75 and Definity-G3 
telephone switching systems.
You must modify your C:\AMANDA\PDX.DB\1001.PBX file to properly integrate the 
7404D set information. Using either the Amanda Setup utility or the JOVE utility, verify 
that your integration lines are:
integration 10 
xxxxxxxxxxxxxx*xxxxxxxxxxxxxxxxrrr D
integration 10 
xxxxxxxxxxxxsssxxxxxxxxxxxxxxxxrrr D
integration 10 
xxxxxxxxxxxxxx*xxxxAxxxxxxxxxxxrrr C
integration 10 
xxxxxxxxxxxxeeexxxxAxxxxxxxxxxxxxx C
integration 10 
xxxxxxxxxxxxxx*xxxxxxxxxxxxxxxxbbb B
integration 10 
xxxxxxxxxxxxsssxxxxxxxxxxxxxxxxbbb B
integration 10 
xxxxxxxxxxxxxx*xxxxxxxxxxxxxxxxrrr S
integration 10 
xxxxxxxxxxxxsssxxxxxxxxxxxxxxxxrrr S
integration 10 
xxxxxxxxxxxxxx*xxxxxxxxxxxxxxxxrrr x
integration 10 
xxxxxxxxxxxxsssxxxxxxxxxxxxxxxxrrr x
NOTE:The integration lines above are for a three (3) digit station plan. When 
you have a mixed dialing plan, (for example, 3 and 4 digit extensions) 
you must have integration strings to handle ALL possible combinations.
To modify to another digit plan, use the appropriate number of r’s, b’s, 
s’s, e’s, and x’s. The proper integration lines vary depending on your 
System 75 software release, digital telephone set model, and the data car-
tridge that you use in the digital set. If you experience problems with the 
integration strings defined above, run option 3 in the Setup utility (Inte-
gration Helper) to assist you, or contact Amanda Company customer 
support.
Also, you need to defined the telephones system dial code “What to dial when a port goes 
off-hook” with the code you defined above in FEATURE ACCESS CODE Call Pickup 
Access Code.
Finally, you must create mailboxes for each extension number where Amanda’s ports are 
connected. The parameters must be defined as follows:
Extension: @G(990)
Do Not Disturb: OFF  LOCK: ON
Store Messages? NO
Chains RNA: 990
Chains Busy: 990
Mailbox 990 is the default Company Greeting mailbox. If you have redefined the 
Company Greeting mailbox for any of the ports, use that mailbox instead of 990.
N
OTE:The examples use %U (for mailbox), but you may prefer %E (for Exten-
sion field) or %V (for Variable field). You can use %E when the Exten-
sion field contains only the extension number. (For example, if the 
Extension field contains an H for a blind transfer or starts with a @, %E 
is unusable.) You can use %U only if the mailbox is the same as the ex-
tension number. If you use %V, the Variable field in the notification 
record must contain the extension number.
Light ON:*4%U
Light OFF:#4%U 
						

							Chapter 9: Using Serial Integration 69
The *4 and #4 are the AT&T default values, often left as the standard, but fully 
configurable. Watch out for dialplan conflicts if you change them because the conflicts 
can slow down system operation if a needed wait for dial timeout (that is, a four-digit 
speedial code) has the same first few digits as the message waiting light feature.
Ericsson MD-110
This section covers serial integration for the Ericsson MD-110 system.
To set configuration options for serial integration on Ericsson MD-110:
1. Follow steps 1 through 11 in the Bellcore Standard SDMI procedure “To modify 
configuration options for use with Bellcore Standard SMDI:” in the “Bellcore 
Standard SMDI” section.
2. Change the smdi_type option to:
smdi_type md110
3. Modify 
smdi_base_port 1 if the first port on the telephone switching system is 
not identified as the logical port 1. For example, some telephone switching systems 
use the port’s extension or another logical terminal number to identify the port. The 
first port may be extension 241, with the second port 242, etc. These numbers must 
be consecutive. For example, if the first or base port is 241, you use 
smdi_base_port 241.
4. You can also set 
smdi_pretimeout
 x, where x is the maximum number of sec-
onds that a packet can precede the forwarded call. Start with 50, the default, but you 
may need to experiment to determine the best setting.
5. Set the smdi_start option to the number of digits in your extension plan. For example, 
the following indicates that you have three-digit extensions.
smdi_start 3
6. (Optional) Set the smdi_stop option to the number of digits in your port number infor-
mation that the telephone switching system will send. This number will usually be 2.
smdi_stop 2
7. You can also set 
smdi_delay
 x, where x is a number of tenths of seconds. 
Amanda waits that long after the call is answered before looking for integration infor-
mation. This allows more than one packet to be sent to a port per telephone call. 
Amanda uses the last (most recent) packet. The default is 0.
N
OTE:The smdi_max and smdi_term configuration options do not apply to 
Ericsson MD-110 telephone switching systems.
You must also modify your C:\AMANDA\PBX.DB\1001.PBX file to include the SMDI 
information. Using the Amanda Setup utility (selection 3) or the JOVE utility, verify that 
your integration lines are as follows. When using Setup, type 10 in the Timeout field. (10 
equals 10 tenths of seconds or a total of 1 second.) Then enter the integration strings in the 
column for the station plan your system uses.  
						

							70 Installing [email protected]
Use an  entry for each string you are adding. (See “Using Character Codes” on 
page 32) for more information about the codes such as rrr or rrrr.)
If you are using the JOVE utility, the integration timeout precedes each integration string 
as follows. This example is only for 4-digit station plans.
N
OTE:The number of x’s in the above strings is equal to the value of smdi_stop, 
while the number of r
’s, e
’s, b
’s, and s
’s is equal to the value of 
smdi_start. To modify the above for another digit plan, use the appropri-
ate number of 
r’s, 
b’s, 
s’s, 
e’s, and 
x’s. In the example, 10 is used (caus-
ing Amanda to timeout after 1 second if the packet has not been received) 
because it works for all serial integration. The number is in tenths of sec-
onds.
4-Digit Station Plan3-Digit Station Plan
Forward no answer:80rrrrxx80rrrxx
Direct station access:81eeeexx81eeexx
Direct station access:82eeeexx82eeexx
Forward no answer:83ssssrrrrxx83sssrrrxx
Forward no answer:85rrrrxx85rrrxx
Forward no answer:86rrrrxx86rrrxx
Forward no answer:91ssssrrrrxx91sssrrrxx
Forward busy:92ssssbbbbxx91sssbbbxx
Forward no answer:94rrrrxx94rrrxx
Forward busy:95bbbbxx95bbbxx
3-Digit Station Plan
integration 1080rrrxx
integration 1081eeexx
integration 1082eeexx
integration 1083sssrrrxx
integration 1085rrrxx
integration 1086rrrxx
integration 1091sssrrrxx
integration 1092sssbbbxx
integration 1094rrrxx
integration 1095bbbxx 
						

							Chapter 9: Using Serial Integration 71
To program the message waiting lights for NEC 2000, use the following in the Method 
field of the two notification records used for Light ON and Light OFF:
\B represents Ctrl+B, the start of transmission (STX) character. %E should be the same 
number of digits and smdi_start specifies.
N
OTE:These examples uses logical serial port 3; for other ports, the 3’s would 
have to be replaced.
Generic
This section covers a generic serial integration. It is designed for any telephone switching 
system using serial integration other than those that:
 Use Bellcore Standard SMDI
 Are NEC 2000 or NEC 2400 systems
 Are AT&T System 75 or Definity-G3 systems
To set configuration options for generic serial integration:
1. Follow steps 1 through 11 in the Bellcore Standard SDMI procedure “To modify 
configuration options for use with Bellcore Standard SMDI,” in the “Bellcore 
Standard SDMI” section.
2. Change the smdi_type option to:
To :
smdi_type generic
3. Modify 
smdi_base_port 1 if the first port on the telephone switching system is 
not identified as the logical port 1. For example, some telephone switching systems 
use the port’s extension or another logical terminal number to identify the port. The 
first port may be extension 241, with the second port 242, etc. These numbers must 
be consecutive. For example, if the first or base port is 241, you use 
smdi_base_port 241.
4. You can also set 
smdi_pretimeout
 n, where n is the maximum number of sec-
onds that an SMDI packet can precede the forwarded call. The default is 50.
5. You must set 
smdi_start
 n, where n is the position in the integration packet sent 
by the telephone switching system where the field containing the port number starts. 
Start counting positions in the packet with the number 1. The default is 8.
6. You must set 
smdi_stop
 n, where n is the position in the integration packet sent 
by the telephone switching system where the field containing the port number ends. 
Start counting positions in the packet with the number 1. The default is 11.
7. You must set 
smdi_max
 n, where n is the maximum number of characters 
expected/accepted per packet. The default is 143.
Light ON:@S(3,’\B06%E01\N’)
Light OFF:@S(3,’\B07%E01\N’) 
						

							72 Installing [email protected]
8. You must set 
smdi_term
 n, where n is the termination character set (if there is 
one). Leave this option empty if the packets are terminated only by receiving 
smdi_max characters.
9. You can also set 
smdi_delay
 n, where n is the number of tenths of seconds that 
Amanda waits after the call is answered before looking for integration information. 
This allows more than one packet to be sent to a port per telephone call. Amanda uses 
the last (most recent) packet. The default is 0. The range is 0 to 255.
You must also modify the system integration patterns (stored in 
C:\AMANDA\PBX.DB\1001.PBX) using the Amanda Setup utility (selection 3) or the 
JOVE utility. You may need to write appropriate notification records to turn message 
lights on and off. Consult your PBX manual for this information.