Apple Iphone IOS 8.4 User Guide

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Phone
Phone calls
Make a call
Making a call on iPhone is as simple as choosing a number in your contacts, or tapping one of 
your favorites or recent calls.
WARNING:  For important information about avoiding distractions that could lead to dangerous 
situations, see Important safety information
 on page 18 3.
Add favorites. With Favorites, you can make a call with a single tap. To add someone to your 
Favorites list, tap 
. You can also add names to Favorites from Contacts. In Contacts, tap Add to 
Favorites at the bottom of a card, then tap the number to add. 
Delete a name or rearrange your Favorites list. Tap Edit.
Return a recent call. Tap Recents, then tap the call. Tap 
 to get more info about the call, or the 
caller. A red badge indicates the number of missed calls.
You can also reach recent and favorite people you’ve been in contact with from the multitasking 
screen—just double-click the Home button. 
Dial manually. Tap Keypad, enter the number, then tap Call.
 •Paste a number to the keypad:  Tap the screen above the keyboard, then tap Paste.
 •Enter a soft (2-second) pause:  Touch the “*” key until a comma appears. 
						

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 •Enter a hard pause (to pause dialing until you tap the Dial button):  Touch the “#” key until a 
semicolon appears.
 •Redial the last number:  Tap Keypad, tap Call to display the number, then tap Call again.
Use Siri or Voice Control. Press and hold the Home button, say “call” or “dial,” then say the name 
or number. You can add “at home,” “work,” or “mobile.” See Chapter 4, Siri, on page 48 and  Voice 
Control
 on page 33 .
You can say things like:
 •“Call Emily’s mobile”
 •“Call the fire department”
 •“Redial that last number”
When voice dialing a number, speak each digit separately—for example, “four one five, five five 
five….” For the 800 area code in the U.S., you can say “eight hundred.”
Call over Wi-Fi. 
(Not available in all areas. iPhone 5c, iPhone 5s, or later.) To route calls over 
Wi-Fi, go to Settings > Phone, then turn on Wi-Fi Calling. On iPhone 6 and iPhone 6 Plus, if the 
Wi-Fi connection is lost, calls switch automatically to your carrier’s cellular network using VoLTE 
( Voice over LTE), if available. ( VoLTE calls also switch to Wi-Fi when a Wi-Fi connection becomes 
available.) On earlier models, a call is dropped if you lose the Wi-Fi connection. Contact your 
carrier for feature availability.
When someone calls
Tap Accept to answer an incoming call. Or if iPhone is locked, drag the slider. You can also press 
the center button on your headset.
Silence a call. Press the Sleep/Wake button or either volume button. You can still answer the call 
after silencing it, until it goes to voicemail.
Decline a call and send it directly to voicemail. Do one of the following:
 •Press the Sleep/Wake button twice quickly.
 •Press and hold the center button on your headset for about two seconds. Two low beeps 
confirm that the call was declined.
 •Tap Decline (if iPhone is awake when the call comes in).
Note:  In some areas, declined calls are disconnected without being sent to voicemail.
Respond with a text message instead of answering. Tap Message, then choose a reply or tap 
Custom. To create your own default replies, go to Settings > Phone > Respond with Text, then tap 
any of the default messages and replace it with your own text.
Remind yourself to return the call. Tap Remind Me, then indicate when you want to 
be reminded. 
						

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Make and receive calls on your iPad, iPod touch, or Mac
Continuity (iOS 8 or later) lets you make and receive calls on your iPad or iPod touch, or on your 
Mac (with OS X Yosemite). Calls are relayed through your iPhone, which must be turned on and 
connected to a cellular network. Cellular charges may apply. See About Continuity features on 
page 26.
Your other iOS device or Mac must be connected to the same Wi-Fi network and signed in to 
FaceTime and iCloud using the same Apple ID as your iPhone. 
Enable or disable iPhone Cellular Calls through iPhone. On your iPhone, go to Settings > 
FaceTime, then turn iPhone Cellular Calls on or off.
Note:  
If available on your iPhone, Allow Wi-Fi Calls must be off. Go to Settings > Phone > 
Wi-Fi Calls.
 •Turn iPhone Cellular Calls on or off for another iOS device:  On the device, go to Settings > 
FaceTime.
 •Turn iPhone Cellular Calls on or off for your Mac:  On your Mac, open FaceTime, then choose 
FaceTime > Preferences > Settings.
Receive a call on your iPad, iPod touch, or Mac. Swipe or click the notification to answer, ignore, 
or respond with a quick message.
Make a call from your iPad, iPod touch, or Mac. Tap or click a phone number in Contacts, 
Calendar, FaceTime, Messages, Spotlight, or Safari. You can also tap a phone number from a 
recent contact in the multitasking screen on an iOS device. 
Keep it quiet
Want to go offline for a while? Swipe up from the bottom edge of the screen to open  
Control Center, then turn on Do Not Disturb or Airplane Mode. See Do Not Disturb
 on page 37  
and  Travel with iPhone
 on page 47.
Block unwanted callers. On a contact card, tap Block this Caller (you can see a caller’s contact 
card from Favorites or Recents by tapping 
). You can also block callers in Settings > Phone > 
Blocked. You will not receive voice calls, FaceTime calls, or text messages from blocked callers. For 
more information about blocking calls, see support.apple.com/kb/HT5845 .
While on a call
When you’re on a call, the screen shows several call options. 
Mute your line. Or touch and hold to put 
your call on hold.Dial or enter
a number.
Use the
speakerphone
or a Bluetooth
device.
Get contact info.
Make a
FaceTime call.
Make another call.
End a call. Tap  or press the Sleep/Wake button.
Mute your line. Or 
touch and hold to put 
your call on hold. 
Dial or enter
a number. 
Use the
speakerphone
or a Bluetooth
device. 
Get contact info. 
Make a
FaceTime call. 
Make another call.  
						

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Use another app while on a call. Press the Home button, then open the app. To return to the 
call, tap the green bar at the top of the screen.
Respond to a second call. You can:
 •Ignore the call and send it to voicemail:  Tap Ignore.
 •Put the first call on hold and answer the new one:  Tap Hold + Accept.
 •End the first call and answer the new one:  When using a GSM network, tap End + Accept. With a 
CDMA network, tap End and when the second call rings back, tap Accept, or drag the slider if 
iPhone is locked.
With a call on hold, tap Swap to switch between calls or tap Merge Calls to talk with both parties 
at once. See Conference calls , below. 
Note:  With CDMA, you can’t switch between calls if the second call was outgoing, but you can 
merge the calls. You can’t merge calls if the second call was incoming. If you end the second call 
or the merged call, both calls are terminated.
Conference calls
With GSM, you can set up a conference call with up to five people (depending on your carrier). 
Note:  Conference calls may not be available if your call is using VoLTE ( Voice over LTE). 
Create a conference call. While on a call, tap Add Call, make another call, then tap Merge Calls. 
Repeat to add more people to the conference.
 •Drop one person:  Tap  next to a person, then tap End.
 •Talk privately with one person:  Tap , then tap Private next to the person. Tap Merge Calls to 
resume the conference.
 •Add an incoming caller:  Tap Hold Call + Answer, then tap Merge Calls.
Emergency calls
Make an emergency call when iPhone is locked. On the Enter Passcode screen, tap Emergency 
Call (to dial 911 in the U.S., for example).
Important:  You can use iPhone to make an emergency call in many locations, provided that 
cellular service is available, but you should not rely on it for emergencies. Some cellular networks 
may not accept an emergency call from iPhone if iPhone is not activated, if iPhone is not 
compatible with or configured to operate on a particular cellular network, or (when applicable) if 
iPhone does not have a SIM card or if the SIM card is PIN-locked.
In the U.S., location information (if available) is provided to emergency service providers when 
you dial 911. Please review your carrier’s emergency calling information to understand the limits 
of emergency calling over Wi-Fi.
With CDMA, when an emergency call ends, iPhone enters emergency call mode for a few minutes 
to allow a call back from emergency services. During this time, data transmission and text 
messages are blocked. 
Exit emergency call mode (CDMA). Do one of the following:
 •Tap the Back button.
 •Press the Sleep/Wake button or the Home button.
 •Use the keypad to dial a non-emergency number. 
						

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Visual voicemail
Visual voicemail lets you see a list of your messages and choose which one to listen to or delete, 
without having to wade through all of them. A badge on the Voicemail icon tells you how many 
unheard messages you have. The first time you tap Voicemail, you’re prompted to create a 
voicemail password and record your voicemail greeting.
Listen to a voicemail message. Tap Voicemail, then tap a message. To listen again, select the 
message and tap 
. If visual voicemail isn’t available with your service, tap Voicemail and follow 
the voice prompts.
Drag the playhead 
to skip to any point 
in a message.
Unheard messages
Play/pause
Contact info
Speakerphone
(Audio, when a 
Bluetooth device is 
connected. Tap to 
choose audio output.)
Return the call.
Messages are saved until you delete them or your carrier erases them. 
Use Siri. Say something like:
 •“Do I have any new voicemail?”
 •“Play the voicemail from Emily”
Delete a message. Swipe or tap the message, then tap Delete.
Note:  In some areas, deleted messages may be permanently erased by your carrier. Your voice 
messages may also be deleted if you change your SIM card.
Manage deleted messages. Tap Deleted Messages (at the end of the messages list), then:
 •Listen to a deleted message:  Tap the message.
 •Undelete a message:  Tap the message and tap Undelete.
 •Delete messages permanently:  Tap Clear All.
Update your greeting. Tap Voicemail, tap Greeting, tap Custom, then tap Record. Or, to use your 
carrier’s generic greeting, tap Default.
Set an alert sound for new voicemail. 
Go to Settings > Sounds.
Change the password. Go to Settings > Phone > Change Voicemail Password.
Drag the playhead 
to skip to any point in a message. 
Unheard messages 
Play/pause 
Contact info 
Speakerphone
(Audio, when a 
Bluetooth device is 
connected. Tap to 
choose audio output.) 
Return the call.  
						

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Contacts
When viewing a contact’s card, a quick tap lets you make a phone call, create an email message, 
find the contact’s location, and more. See Chapter 32, Contacts, on page 14 7.
Call forwarding, call waiting, and caller ID
Set up call forwarding, call waiting, or caller ID. (GSM) Go to Settings > Phone.
 •Call Forwarding:  The Call Forwarding icon  appears in the status bar when call forwarding is 
on. You must be in range of the cellular network when you set iPhone to forward calls, or calls 
won’t be forwarded.
 •Call Waiting:  If you’re on a call and call waiting is turned off, incoming calls go directly 
to voicemail.
 •Caller ID:  For FaceTime calls, your phone number is displayed even if caller ID is turned off.
For CDMA accounts, contact your carrier for information about enabling and using these 
features. See support.apple.com/kb/HT4515 .
Ringtones and vibrations
iPhone comes with ringtones that sound for incoming calls, Clock alarms, and the Clock timer. 
You can also purchase ringtones from songs in the iTunes Store. See Chapter 22, iTunes Store, on 
page 11 8.
Set the default ringtone. 
Go to Settings > Sound > Ringtone.
Assign different ringtones for the special people in your life. Go to Contacts, choose a contact, 
tap edit, then tap Ringtone.
Turn the ringer on or off. Flip the switch on the side of iPhone.
Important:  Clock alarms still sound when the Ring/Silent switch is set to silent.
Turn vibrate on or off. 
Go to Settings > Sounds. See Sounds and silence on page 36.
International calls
For information about making international calls from your home area (including rates and other 
charges that may apply), contact your carrier.
When traveling abroad, you may be able to use iPhone to make calls, send and receive text 
messages, get visual voicemail, and use apps that access the Internet, depending on available 
networks. 
Enable international roaming. To turn on Data Roaming and Voice Roaming (CDMA), go to 
Settings > Cellular. Contact your carrier for information about availability and fees. 
Important:  Voice, text message, and data roaming charges may apply. To avoid charges while 
roaming, turn off Data Roaming and Voice Roaming (CDMA).
You may be able to roam on GSM networks, if you have a CDMA account, and your iPhone has a 
SIM card installed. While roaming on a GSM network, iPhone has access to GSM network features. 
Charges may apply. Contact your carrier for more information. 
						

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Set network options. Go to Settings > Cellular to:
 •Turn data roaming on or off
 •Turn cellular data on or off
 •Turn voice roaming on or off (CDMA)
 •Use GSM networks abroad (CDMA)
See Usage information
 on page 18 8 .
Turn off cellular services. Go to Settings, turn on Airplane Mode, then tap Wi-Fi and turn it on. 
Incoming phone calls are sent to voicemail. To resume cellular service, turn Airplane Mode off.
Make calls to your contacts and favorites while traveling abroad. 
(GSM) Go to Settings > Phone, 
then turn on Dial Assist. Dial Assist automatically adds the prefix or country code for calls to the 
U.S.
Select a carrier network. 
Go to Settings > Carrier. This setting appears on GSM networks when 
you’re outside your carrier’s network, and other local carrier data networks are available to use 
for your phone calls, visual voicemail, and cellular network Internet connections. You can make 
calls only on carriers that have a roaming agreement with your carrier. Additional fees may apply. 
Roaming charges may be billed to you by the other carrier, through your carrier.
Get voicemail when visual voicemail isn’t available. Dial your own number (with CDMA, add # 
after your number), or touch and hold “1” on the numeric keypad.
Phone settings
Go to Settings > Phone to:
 •See the phone number for your iPhone
 •Change the default text message replies for incoming calls
 •Turn call forwarding, call waiting, and caller ID on or off (GSM)
 •Turn TTY on or off
 •Change your voicemail password (GSM)
 •Require a PIN to unlock your SIM when you turn iPhone on (required by some carriers)
Go to Settings > Sounds to:
 •Set ringtones and volume
 •Set vibration options
 •Set the sound for new voicemail
Once you select a network, iPhone uses only that network. If the network is unavailable, “No 
service” appears on iPhone. 
						

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Mail
Write messages
Mail lets you access all of your email accounts, on the go.
WARNING:  For important information about avoiding distractions that could lead to dangerous 
situations, see Important safety information
 on page 18 3.
Change mailboxes or accounts.
Search for messages.
Compose a message.
Delete, move, or mark multiple messages.
Insert a photo or video. Double-tap, then tap Insert Photo or Video. Also see Edit text on page 31.
Quote some text when you reply. Tap the insertion point, then select the text you want to 
include. Tap 
, then tap Reply. You can turn off the indentation of the quoted text in Settings > 
Mail, Contacts, Calendars > Increase Quote Level.
Send a message from a different account. Tap the From field to choose an account.
Change a recipient from Cc to Bcc. After you enter recipients, you can drag them from one field 
to another or change their order.
Change mailboxes or accounts. 
Search for messages. 
Compose a message. 
Delete, move, or mark 
multiple messages.  
						

							 Chapter  6    Mail 59
Mark addresses outside certain domains. When you’re addressing a message to a recipient 
that’s not in your organization’s domain, Mail can color the recipient’s name red to alert you. 
Go to Settings > Mail, Contacts, Calendars > Mark Addresses, then define the domains that you 
don’t want marked. You can enter multiple domains separated by commas, such as “apple.com, 
example.org.”
Use Siri. Say something like:
 •“New email to Jonah Schmidt”
 •“Email Simon and say I got the forms, thanks”
Get a sneak peek
Change how names are displayedin Settings > Mail, Contacts,
Calendars > Short Name.
See a longer preview. Go to Settings > Mail, Contacts, Calendars > Preview. You can show up to 
five lines.
Is this message for me? 
Go to Settings > Mail, Contacts, Calendars, then turn on Show To/Cc 
Label. If the label says Cc instead of To, you were just copied. You can also use the To/Cc mailbox, 
which gathers all mail addressed to you. To show or hide it, swipe to the right (or tap Mailboxes), 
then tap Edit.
Finish a message later
Look at another message while you’re writing one. Swipe down on the title bar of a message 
you’re writing. When you’re ready to return to your message, tap its title at the bottom of the 
screen. If you have more than one message waiting to be finished, tap the bottom of the screen 
to see them all.
Save a draft for later. If you’re writing a message and want to finish it later, tap Cancel, then tap 
Save Draft. To get it back, touch and hold Compose.
With OS X Yosemite, you can also hand off unfinished messages with your Mac. See About 
Continuity features
 on page 26.
Change how names are displayed
in Settings > Mail, Contacts,Calendars > Short Name.  
						

							 Chapter  6    Mail 60
See important messages
Get notified of replies to a message or thread. Tap , then tap Notify Me. While you’re writing 
a message, you can also tap  in the Subject field. To change how notifications appear, go to 
Settings > Notifications > Mail > Thread Notifications.
Gather important messages. Add important people to your VIP list, so all their messages appear 
in the VIP mailbox. Tap the sender’s name in a message, then tap Add to VIP. To change how 
notifications appear, go to Settings > Notifications > Mail > VIP.
Flag a message so you can find it later. Tap  while reading the message. To change the 
appearance of the flagged message indicator, go to Settings > Mail, Contacts, Calendars > Flag 
Style. To see the Flagged mailbox, tap Edit while viewing the Mailboxes list, then tap Flagged.
Search for a message. Scroll to or tap the top of the message list to reveal the search field. 
Searching looks at the address fields, the subject, and the message body. To search multiple 
accounts at once, search from a smart mailbox, such as All Sent.
Search by timeframe. Scroll to or tap the top of the messages list to reveal the search field,  
then type something like “February meeting” to find all messages from February with the  
word “meeting.” 
Search by message state. To find all flagged, unread messages from people in your VIP list, type 
“flag unread vip.” You can also search for other message attributes, such as “attachment.”
Junk, be gone! Tap 
 while you’re reading a message, then tap Move to Junk to file it in the 
Junk folder. If you accidentally move a message, shake iPhone immediately to undo. 
Use Siri. Say, for example, “Any new mail from Natalia today?”
Make a favorite mailbox. Favorites appear at the top of the Mailboxes list. To add a favorite, tap 
Edit while viewing the Mailboxes list. Tap Add Mailbox, then select the mailboxes to add. You’ll 
also get push notifications for your favorite mailboxes.
Show draft messages from all of your accounts. While viewing the Mailboxes list, tap Edit, tap 
Add Mailbox, then turn on the All Drafts mailbox.
Attachments
Save a photo or video to Photos. Touch and hold the photo or video until a menu appears, then 
tap Save Image.
Open an attachment with another app. Touch and hold the attachment until a menu appears, 
then tap the app you want to use to open the attachment. Some attachments automatically 
show a banner with buttons you can use to open other apps.
See messages with attachments. The Attachments mailbox shows messages with attachments 
from all accounts. To add it, tap Edit while viewing the Mailboxes list.