Apple mac mini server mid 2010 User Manual
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Mac mini (Mid 2010) Symptom Charts — Mass Storage 612010-10-29 Deep Dive CheckResultActionCode 1. Verify if media is free to spin without optical drive scraping edge or surface of media? YesGo to step 2 NoCheck drive correct geometry while installed. Replace optical drive J05 2. Test both CD and DVD media. Can drive read both CD media and DVD media? YesGo to step 6 NoDrive has a laser issue if only one media is read. Replace the optical drive. If both types media fail, go to step 3 J03 3. Remove bottom cover, disconnect AirPort antenna and remove shield, disconnect and remove fan and cowling, then check the optical drive flex cable on logic board. Visually inspect connectors for any debris, damage or bent pins. If no damage, reseat optical drive flex cable on logic board, reinsert logic board and verify that both types of media read reliably now. YesGo to step 6 NoGo to step 4 4. Connect known good optical drive and cable to logic board. Do both types of media reliably read now? YesLogic board not in cause. Go to step 5 NoIssue also happens with known-good optical drive and cable: Suspect Logic board. Replace logic board. M19 5. Connect known-good optical drive with original cable. Do both types of media reliably read now? YesCable not in cause, replace user’s defective optical drive. J03 NoReplace optical drive cable an reinstall user’s optical drive. X03
Mac mini (Mid 2010) Symptom Charts — Mass Storage 622010-10-29 6. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesIssue resolved. NoIssue may be media -related. Check other sources of media on computer, and check suspected media on other similar Mac mini model. Optical Drive Not Performing to Specifications Quick Check SymptomsQuick Check Optical Drive Not Performing to Specifications • Read or write speeds slower than expected 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. For Write issues, check with known-good media that performs well in another computer and drive of the same type. 3. Check both CD and DVD media types. If only one type of media is producing errors, you may have a laser issue. Deep Dive CheckResultActionCode 1. Test both CD and DVD media. Can drive read both CD media and DVD media? YesGo to step 6 NoDrive has a laser issue if only one media is read. Replace the optical drive. If both types of media fail, go to step 3 J03
Mac mini (Mid 2010) Symptom Charts — Mass Storage 632010-10-29 2. Remove bottom cover, disconnect AirPort antenna and remove shield, disconnect and remove fan and cowling, then check the optical drive flex cable on logic board. Visually inspect connectors for any debris, damage or bent pins. If no damage, reseat optical drive flex cable on logic board, reinsert logic board and verify that both types of media are read reliably now. YesGo to step 5 NoGo to step 3 3. Connect known good optical drive and cable to logic board. Do both types of media reliably read /write now? YesGo to step 4 NoGo to step 5 4. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesIssue resolved. NoGo to step 5 5. The balance of some media may not perform at the higher speeds supported by the drive. Does slowing the requested burn speed allow the discs to write reliably? YesMedia issue. No repair necessary. NoReplace user’s optical drive. J07 Optical Drive Noisy Quick Check SymptomsQuick Check Optical Drive Noisy (J04) • Noise during boot • Noise during operation • Noise when drive is copying or writing data 1. Test optical media in another drive of the same type in same type of machine to rule out media issue. 2. Check with Known Good Discs like the Install disks that came with the computer. 3. Check to see if noise occurs without media in the drive. If so, check hard drive and fan caused noise.
Mac mini (Mid 2010) Symptom Charts — Mass Storage 642010-10-29 Deep Dive CheckResultActionCode 1. Optical drive should perform a single reset sequence. Is optical drive constantly seeking or cycling eject mechanism without an optical disc installed?? YesDrive mechanism damaged. Replace optical drive. J05 NoGo to step 2 2. Verify media does not exceed maximum thickness specification Using known good CD and DVD media, does media spin without optical drive scraping edge or surface of media? YesGo to step 3 NoDrive mechanism damaged. Replace optical drive. J05 3. Noise when spinning discs before mounting on the desktop and reading data is normal. Disc spin should cease 30 seconds after mounting on the desktop. Is the noise related to disc spin and is it louder than another computer of the same type and drive? Yes Go to step 4 No Go to step 5 4. Remove the optical drive and reseat the drive into it’s drive mounting bracket. Reinstall the drive and verify if the drive is still noisy. YesDrive mechanism damaged. Replace optical drive. J04 NoOptical drive not mounted correctly. Issue resolved 5. Noise when ejecting media is normal. Eject known good media and listen to noises. Is the noise related to eject activity and is it louder than another computer of the same type and drive?. YesDrive mechanism damaged. Replace optical drive. J04 NoNoise not related to optical drive. Check for hard drive noise or fan noise.
Mac mini (Mid 2010) Symptom Charts — Mass Storage 652010-10-29 Uncategorized Symptoms CheckResultActionCode 1. Verify whether existing symptom code applies to the issue reported by the user. YesJump to appropriate symptom code flow. NoDocument reported failure and send feedback to [email protected] stating that a suitable symptom code wasn’t found. Provide as much detail as possible. N99
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 662010-10-29 Input/Output Devices Apple Remote Inoperable Unlikely cause: power supply, fan, optical drive, hard drive Quick Check SymptomsQuick Check Apple Remote Inoperable • Apple Remote doesn’t bring up Front Row • Apple Remote doesn’t control iTunes • Apple Remote doesn’t control computer volume 1. Make sure you’re using the Apple Remote within 30 feet of the computer, and have an unobstructed line-of-sight to the computer. 2. Make sure you’re pointing the lens end of the Apple Remote directly at the front of the computer, and run PhotoBooth to check that invisible IR signal is coming from remote. 3. Make sure “Disable remote control infrared receiver” checkbox in the Security 4. Ensure that all available Software Updates have been applied to the computer for access to the latest bug fixes. Deep Dive CheckResultActionCode 1. Open System Preferences > Security. Is “Unpair” available in this preference pane? YesClick the “Unpair” button to disable possible pairing with another Apple Remote. Go to step 3 NoPossible IR board issue. Go to step 4 2. With a replacement battery, can you see a white flashing light from the Apple Remote in the PhotoBooth video preview window? YesBattery issue. Issue resolvedX05 NoApple Remote defective. Replace the Apple Remote. X04 3. After clicking “Unpair”, does the computer now respond to the Apple Remote? YesPairing issue. Issue resolved NoPossible IR board issue. Go to step 4
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 672010-10-29 4. Open the Apple System Profiler. Selecting USB, do you see “IR Receiver” listed? YesIR Receiver reporting on USB bus. Check for IR cable. Go to step 5 NoRemove bottom cover, and fan, and reseat the IR sensor connection to logic board. Replace any damaged IR sensor cable assembly. Go to step 5. X03 5. Remove bottom cover, disconnect AirPort antenna and remove shield, disconnect and remove fan and cowling, then disconnect IR/LED sensor cable and connect a known- good sensor assembly to logic board to verify that IR sensor functionality is restored. YesTake apart system to access the IR lens and sensor ,and verify that they are correctly installed and not blocked by any foreign element. If correctly installed, replace IR sensor cable assembly. X13 NoReplace logic board (IR controller is located on logic board). M99 Audio: Built-in Speaker Has Distorted Sound Quick Check SymptomsQuick Check Audio: Built-in Speakers Have Distorted Sound • No audio from built-in speaker. • Audio from speaker is distorted 1. Launch System Preferences and select Sound/ Output options. Verify that the sound output option is set to system’s internal speaker and that the balance control is set to the center position. 2. Obtain known good high quality sound file or use iTunes music store sound samples to evaluate sound quality. Verify suspect sound files on another system to determine whether the distortion is caused by the system or the sound file. 3. Set volume control to mid-range. Overdriving the built-in speaker can cause distortion.
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 682010-10-29 Deep Dive CheckResultActionCode 1. Launch System Preferences and select Sound/Output options. Set speaker balance to the middle, then play a sound file. Verify that sound is generated by the speaker and that the sound quality is acceptable. YesSpeaker and amplifier circuitry OK. Go to step 3. NoDistortion detected in speaker. Go to step 2 2. Connect external speakers or headphones to Headphone Out port then play a sound file. Verify that sound quality is acceptable. YesSuspect bad speaker. Go to step 3. NoAudio CODEC or amplifier issue suspected. Replace logic board. Retest. M09 3. Visually inspect speaker cone and speaker connection cable for damage. Does the speaker have visible damage? YesReplace damaged speaker. Retest. X09 NoGo to step 4. 4. Install known-good speaker. Verify that sound quality improves. YesSpeaker bad. Replace speaker and retest. M09 NoSuspect speaker amplifier. Replace logic board. M09 Audio: Built-in Speaker Has No Audio Quick Check SymptomsQuick Check Audio: Built-in Speakers Have No Audio • No audio from speaker. • Audio from speaker distorted 1. Launch System Preferences and select Sound/ Output options. Verify that the sound output option is set to system’s internal speaker. 2. Launch System Preferences and select Sound/ Output options. Verify that the ‘Output Volume’ setting is set above the minimum level and that the ‘mute’ option is not selected. 3. Launch System Preferences and select Sound/ Output options. . Verify that ‘Balance’ is set to middle position 4. Reset PRAM. 5. Go to Deep Dive.
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 692010-10-29 Deep Dive CheckResultActionCode 1. Verify whether boot chime is present when system is powered ON. Note: make sure audio output preferences are not set to mute and volume is set to mid-range. YesGo to step 2 NoInsert headphones into audio out jack and retest. If issue persists, replace logic board M09 2. Launch System Preferences and select Sound/Output options. Set speaker balance to the middle, then play a sound file. Verify that sound is generated by the speaker and that the sound quality is acceptable.. Yes Speaker and amplifier circuitry OK. Go to step 3. NoReplace speaker.X08 3. Verify whether customer reported audio issue has been resolved. YesIssue no longer present. Return system to customer. NoGo to step 4. 4. Boot system from Mac mini Install DVD, from a similar Mac mini setup as FireWire Target Disk mode, or from another bootable volume with an up to date system software. Verify whether issue still occurs. YesGo to step 5. NoKnown good boot volume works OK. Troubleshoot for software issue. Isolate whether issue is application specific or whether possible operating system conflict. Make sure user data backed up before removing or reinstalling software. 5. Connect external speakers to Headphone Out port and set System Preferences Sound/Output to external speakers, then play a sound file. Verify that sound quality is acceptable. YesLogic board, internal speaker, and external headphone port functioning correctly. Return system to user. Noreplace logic boardM09
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 702010-10-29 Audio: No Audio through HDMI or Mini DisplayPort connection. Quick Check SymptomsQuick Check Audio: No audio through HDMI or DisplayPort connection. • No audio from external display speaker. 1. Reset PRAM. 2. Connect a known-good HDMI/Mini DiplayPort display and cables, Power on the display first then power on the Mac mini. Launch System Preferences and select Sound/Output options. Verify that the HDMI /DisplayPort audio sound output option is available and selected. 3. Check that issue happens with every media type (some copy protected media may not be playable). 4. Check that customer is not using an additional HDMI to DVI adapter or Mini DisplayPort to HDMI adapter (some adapters may not carry the audio signals) 5. Check that customer verified his display volume level was above zero and not muted. 6. (HDMI) Check that customer verified that his HDMI display model audio compatibility ( early HDMI displays do not support audio, or only some audio modes) 7. Go to Deep Dive. Deep Dive CheckResultActionCode 1. Using known-good HDMI or Mini DisplayPort display and cables, select external display audio output in System Preferences Sound Output , and verify that you can set System Alert Sounds to same audio port. Note: make sure that audio output preferences are not set to Mute. YesGo to step 3 NoGo to step 2.