Apple mac mini server mid 2010 User Manual
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Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 812010-10-29 Deep Dive CheckResultActionCode 1. Does the computer recognize the keyboard or mouse when plugged into the USB ports? YesTest in all USB ports to ensure all USB ports working as expected. Replace logic board for any rear port failures. Replace keyboard for any keyboard USB port failures. Go to step 2 NoGo to USB Port Doesn’t Recognize Devices symptom 2. Is keyboard working as expected? YesGo to step 3 NoGo to Wired Keyboard Does Not Work Properly symptom 3. Does the Mouse have an issue with the scroll? YesSee KBase article for steps to correct NoGo to step 4 4. Doe the Mouse have an issue with the buttons? YesSee KBase article for steps to determine expected behavior. Go to step 7 NoGo to step 5 5. Does the Mouse have an issue with tracking? YesTry using the mouse on another surface. Non- reflective, opaque surfaces without repetitive patterns work best. The surface should be clean but not shiny. Go to step 6 NoGo to step 7 6. When used on another surface does the mouse track correctly? YesSurface issue. Issue resolved. NoGo to step 7 7. See KBase article to further determine expected behavior. Did this article resolve the issue? YesIssue resolved. NoReplace the MouseK99
Mac mini (Mid 2010) Symptom Charts — Input/Output Devices 822010-10-29 Uncategorized Symptoms Quick Check SymptomsQuick Check Uncategorized Symptoms • Unable to locate appropriate symptom code. 1. Verify that external I/O device (where applicable) works on another system. 2. For third party I/O devices make sure necessary software is installed and up to date, and that the device is supported with the user’s system. 3. Go to Deep Dive. Deep Dive CheckResultActionCode 1. Verify whether existing symptom code applies to the issue reported by the user. YesJump to appropriate symptom code flow. NoDocument reported failure and send feedback to [email protected] stating that a suitable symptom code wasn’t found. Provide as much detail as possible. N99
Mac mini (Late 2009) Symptom Charts — Mechanical 832010-10-29 Mechanical Noise/Hum/Vibration Quick Check SymptomsQuick Check Noise/Hum/Vibration • Buzzing noise • Rattling noise • Ticking noise • Squeaking noise 1. Verify that the vents on the bottom system are free of dust and other obstructions that might inhibit proper airflow through the system. . 2. Launch Applications/Utilities/Activity Monitor. Determine whether an application or process is consuming a high percentage of CPU bandwidth. CPU intensive applications can cause the fans to run fast in order to maintain the proper internal system temperatures. If needed, quit the application or restart the system to resolve the issue. 3. Play sound sample at loud and soft volume levels to determine if the noise is caused by the speaker or the amplifier circuit. Jump to ‘Distorted sound from built-in speaker’ symptom flow for additional information.
Mac mini (Late 2009) Symptom Charts — Mechanical 842010-10-29 Deep Dive CheckResultActionCode 1. Run latest available service utilities to check the thermal sensors and fan functional states. Was an error generated? YesCheck fan connection to logic board and retest. NoGo to step 2. 2. Does noise sound like fan is running faster than expected? YesReset SMC by disconnecting power cord for ~15 seconds then retest. If issue continues go to step 3. NoGo to step 5. 3. If an optical drive is present, does the noise change when the optical drive is being accessed or media is inserted or ejected? YesSuspect issue with optical drive or the media being used. Jump to ‘Optical Drive Noisy symptom flow for additional information. NoGo to step 4. 4. Mute the system volume. Verify whether the issue still occurs. YesGo to step 5. NoSuspect issue with speaker or audio amplifier circuitry. Go to ‘Distorted Sound From Internal Speaker’ symptom flow for additional information. 5. Remove bottom cover, disconnect AirPort antenna and remove shield, disconnect and remove fan and rotate its blades. Verify that fan blades spin smoothly without interference from fan housing and does not produce abnormal noise. YesFan reseated, blades rotate, noise gone. NoReinstall fan , making sure that the blades do not interfere with other elements or cable routings when installed and retest. If fan does not correctly spin or has broken blade, replace affected fan. X23
Mac mini (Late 2009) Symptom Charts — Mechanical 852010-10-29 System Runs Hot Quick Check SymptomsQuick Check System Runs Hot • System feels very hot • Fan not operating • Fan running fast • System is noisy 1. Verify that the vents on the bottom are free of dust and other obstructions that might inhibit proper airflow through the system. 2. Verify that the computer is not exposed to direct sunlight which may heat up the enclosure making it feel hot to the touch. 3. Verify the computer is not running hotter than expected for normal operation. 4. Launch Applications/Utilities/Activity Monitor. Determine whether an application or process is consuming a high percentage of CPU bandwidth. CPU intensive applications can cause the fans to run fast in order to maintain the proper internal system temperatures. If needed, quit the application or restart the system to resolve the issue. 5. Reset SMC by unplugging power cord for ~15 seconds. Deep Dive CheckResultActionCode 1. Run latest available service utilities for thermal sensor or fan functional state. Was an error generated? YesSuspect possible fan or sensor error. Check fan cable connection to the interconnect board. NoGo to step 2. 2. Does noise sound like fan is running faster than expected? YesFan running fast. Reset SMC by disconnecting power cord for ~15 seconds then retest. If issue continues go to step 3. NoGo to step 3. 3. Remove bottom cover, disconnect AirPort antenna and remove shield, disconnect and remove fan and rotate its blades. Verify that fan blades spin smoothly without interference from fan housing. YesFan reseated, blades rotate. NoReplace affected fan. Go to step 4. X22
Mac mini (Late 2009) Symptom Charts — Mechanical 862010-10-29 4. With replaced fan verify temperature issue is gone. YesIssue resolved NoGo to step 5. 5. Using latest service utilities, verify that all thermal sensors have correct values. YesIssue resolved No-If a TG0H heatsink sensor is reported failing, reseat the sensor cable on logic board. If issue persists, replace heatsink assembly -If a TH0x Hard drive, or TO0x Optical drive, TA0P Ambient sensor failure is reported, replace affected sensor assembly -If aTCxx ,TGXX , or TMxx sensor is reported failing, replace logic board module, -If a TPxx is reported failing, replace power supply module, -If a TWxx is reported failing, replace AirPort/Bluetooth card. Retest computer after part/ module has been replaced. X10 M18 P05 N03 Physical Damage Quick Check SymptomsQuick Check Physical Damage • Stripped screw/head • Stripped screw boss • Dent or scratch to chassis 1. Determine whether damage caused by user environment, accidental damage, or abuse. If applicable inform the user that Apple does not warrant damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes. For more information refer to: http:// www.apple.com/legal/warranty
Mac mini (Late 2009) Symptom Charts — Mechanical 872010-10-29 Uncategorized Symptoms CheckResultActionCode 1. Verify whether existing symptom code applies to the issue reported by the user. YesJump to appropriate symptom code flow. NoDocument reported failure and send feedback to [email protected] stating that a suitable symptom code wasn’t found. Provide as much detail as possible. N99
© 2010 Apple Inc. All rights reserved. Service Source Take Apart Mac mini (Mid 2010) Mac mini (Mid 2010) and Mac mini Server (Mid 2010)
Mac mini (Mid 2010) Take Apart — General Information 892010-10-29 General Information Tools The following tools are required to service the computer: • ESD wriststrap and mat • Torx T6, magnetized • Torx T8, magnetized • Torx T9, magnetized • Hex 2mm (or 5/64-inch) wrench • #0 Phillips screwdriver • Logic board removal tool (922-9588) Important: This is a required tool to service the Mac mini (Mid 2010) • Tweezers (optional) • Black stick (922-5065), or other non-conductive nylon or plastic tool • Soft cloth (to protect removed parts from scratches) • Isopropyl alcohol and cleaning cloth (if needed) • Scissors or razor knife to cut tape to size (if needed) • Screw tray Note: The logic board removal tool is required to dislodge the logic board assembly. Dislodging or removing the logic board assembly is required to access many parts (see the First Remove Hierarchy heading). Refer to Knowledge Base article “Hand Tools for Desktop and Portable Repairs--AP/CA/EU/JP/ LA/US” to purchase tools: http://support.apple.com/kb/HT3452 Cosmetic Care Cosmetic surfaces have a high exposure to potential damage or scratching, due to the method of working on the Mac mini (Mid 2010). Be extremely careful not to damage the housing and other cosmetic surfaces with inadvertent tool movements, or to damage the cosmetic Mylar on the top hard drive when removing or installing. In general, avoid scratching interior or exterior surfaces, and avoid leaving fingerprints. Reassembly Steps When there are no replacement steps listed, replace parts in the exact reverse order of the Removal procedure. Important: Do not overtighten screws. Install all screws by hand. Do not use power tools.
Mac mini (Mid 2010) Take Apart — General Information 902010-10-29 Connector Types on Logic Board The Mac mini (Mid 2010) has many small and delicate cable connectors and screws. Use extra care and finesse to avoid damaging components. On the logic board are two types of connectors, each requiring special handling. Make sure you read these tips before disconnecting and installing the connectors.Vertical Insertion (JST ) • Important: These connectors are extremely fragile. Use extreme care. Major repairs may be needed if damaged. • Use a black stick under the cable, next to the connector, with a finger over the top for support, or grasp cables with tweezers, and lift straight up to remove. • Keep connector level to board when disconnecting and reconnecting. • When connecting, verify that the grooves in the connector face down. • Press evenly when reconnecting or connector can be tipped up and not fully seated. Low-Profile Solid Platform Flex • Use black stick and gentle rocking motion to release tension to remove cable. • To install, keep connector level to board and press down evenly.