Apple mac pro server mid 2010 User Manual

Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes 51 2010-12-06
8. Disconnect the suspected 
module and any related cables 
from the Back Plane board. 
 
Attempt to boot with original 
install media or from an 
external hard drive with 
compatible OS X installed. 
Verify the computer is able to 
successfully boot to the Finder. 
 
YesComputer does not kernel 
panic or freeze when the 
suspect I/O module is 
removed. Replace the affected 
I/O module. 
 
If AirPort module, replace...

Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes 52 2010-12-06
9. Run ASD to test hardware 
function. Verify ASD does 
report errors.
YesASD reports errors detected.  
 
 
 
 
If processor, processor board, 
backplane board, front panel 
board, replace affected 
module and retest.  
M05 
(Hang/
freeze) 
or
M06 
(Kernel 
Panic/
Crash)
or
M24 
(Con- 
nectors 
broken, 
bent, or 
hurt)
NoASD does not report any 
errors, or is unable to run 
without experiencing 
kernel panic or...

Mac Pro (Mid 2010) Symptom Charts — No Video 53 2010-12-06
No Video
Unlikely cause:  Power supply, fans, speaker, AirPort card, Bluetooth card
Quick Check
SymptomsQuick Check
No Video
• No power perceived
• No video
• Dim video
1. To prevent replacing graphics cards unnecessarily, 
refer to http://support.apple.com/kb/HT4279. 
Note that graphics cards have three ports. 
However, if using more than one Mini Display-
Port to Single-Link DVI adapter, only two displays 
are supported across the three ports....

Mac Pro (Mid 2010) Symptom Charts — No Video 54 2010-12-06
Deep Dive
CheckResultActionCode
1. Disconnect all internal drives. 
Attach a known good display 
to the video card. Power ON 
the computer and verify video 
is observed on the display.
YesVideo observed. Go to step 2.
NoNo video observed. Go to 
step 3.
2.  Verify the video quality 
observed is OK 
YesVideo quality OK. Go to step 5.
NoVideo has poor quality, e.g. 
dim, distorted, etc. Go to step 
4.
3. Reset SMC and PRAM. Reseat 
memory,...

Mac Pro (Mid 2010) Symptom Charts — No Video 55 2010-12-06
6. Boot from known good and 
compatible Mac OS X. Verify 
video quality observed is OK.
YesVideo quality observed is OK. 
Problem isolated to software. 
Clean install the customer 
hard drive with known good 
compatible Mac OS X or use 
the media supplied with the 
computer.
NoMove the video card into 
PCIe slot #2 to determine if 
backplane board PCIe slot #1 
is defective. Retest. 
If video quality OK in PCIe slot 
#2, replace backplane board....

Mac Pro (Mid 2010) Symptom Charts — Power, but No Boot 56 2010-12-06
Power, but No Boot
Unlikely cause:  Enclosure, processor board, processors, front panel board, fans, power supply
Quick Check
SymptomsQuick Check
Power, but No Boot
• Power, fans, hard drive spin, 
startup chime
• Power LED is on, Caps Lock LED 
illuminates when pressed 
• Video observed (if no video, go 
to No Video)
• No boot
1. Reseat all DIMMs. Refer to Memory Diagnostic 
LEDs. 
2.  Reset SMC.
3. Reset RTC.
4.  Reset PRAM
5. After...

Mac Pro (Mid 2010) Symptom Charts — Noise/Hum/Vibration 57 2010-12-06
3. Disconnect all internal optical 
and hard drives. Verify the 
flashing “Folder?” appears after 
approximately 30 seconds.
YesComputer unable to 
boot with internal drives 
connected. Isolate drives 
Go to Hard Drive Not 
Recognized/Mounting 
and Optical Drive Not 
Recognized/Mounting.
NoGo to Minimum 
Configuration Testing
Noise/Hum/Vibration
Unlikely cause:  Power supply, memory, processors, processor board, backplane board, PCIe...

Mac Pro (Mid 2010) Symptom Charts — Noise/Hum/Vibration 58 2010-12-06
Deep Dive
CheckResultActionCode
1. Disconnect the speaker from 
backplane board. Power 
computer ON and verify noise 
disappears.
YesAudio issue with speaker or 
amplifier. Go to Distorted 
Audio from Internal Speaker
NoGo to step 2
2.  Verify temperature sensors and 
fans are securely connected 
to their respective locations. 
See Sensor and Fan Location 
Overview
YesGo to step 4
NoDisconnect/reconnect 
temperature sensors and Fans...

Mac Pro (Mid 2010) Symptom Charts — Burnt Smell/Odor 59 2010-12-06
Burnt Smell/Odor
Unlikely cause:  Enclosure
Quick Check
SymptomsQuick Check
Burnt Smell/Odor
Computer emits an odor or smell 
of smoke.
1. Disconnect the power cord from the computer.
2.  Identify the source of the odor. 
3. Some odors may be present when operating 
normally. Refer to http://support.apple.com/kb/
TA22044?viewlocale=en_US
4.  Some visual clues may include brown marks on 
PCB’s, and component damage i.e. transistors, IC’s,...

Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom 60 2010-12-06
3. Verify computer is functioning 
correctly
YesSome odors may be 
present when operating 
normally. Refer to http://
support.apple.com/kb/
TA22044?viewlocale=en_US
NoPlease refer to best related 
troubleshooting section. 
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify whether existing symptom code applies to the 
issue reported by the user. If not,...