Apple mac pro server mid 2010 User Manual
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Apple Technician Guide Mac Pro (Mid 2010) Mac Pro (Mid 2010) and Mac Pro Server (Mid 2010) 2010-12-06
Apple Inc. © 2010 Apple Inc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries.
Mac Pro (Mid 2010) Contents About This Guide Manual Updates 9 Feedback 10 Basics Overview 12 How to Identify Single- and Dual-Processor Configurations 13 Serial Number Location 14 New Accessories 15 Magic Trackpad 15 Apple Battery Charger 17 Troubleshooting General Troubleshooting 19 Update System Software and Firmware 19 Troubleshooting Theory 19 Emerging Issues 19 Hardware vs. Software 19 Wireless Troubleshooting 20 Mac Pro Firmware Updates 20 Memory Configuration 22 Memory Diagnostic LEDs 24 PCIe/Graphics Cards 26 Functional Overview 27 Block Diagram 29 Common Reset Procedures 30 Power-On Self Test: RAM and Processor Verification 32 Minimum Configuration Testing 33 Processor Diagnostic LEDs 37 Symptom Charts Overview 39 Startup and Power Issues 42 No Power/Dead Unit 42
Intermittent Shutdown 45 Memory Issues/Kernel Panic and Freezes 48 No Video 53 Power, but No Boot 56 Noise/Hum/Vibration 57 Burnt Smell/Odor 59 Uncategorized Symptom 60 Communications 61 Ethernet Port/Device Issue 61 AirPort/Bluetooth: Defective Wireless Devices 63 No/Poor Wireless Signal 65 Wireless Input Device Loses Connection 67 AirPort Card: Kernel Panic 69 Wireless Performance Issue / Slow Connection 70 Wireless Input Device Doesn’t Pair 73 Uncategorized Symptom 74 Hard Drive/SSD Read/Write Issue 75 Hard Drive/SSD Not Recognized/Not Mounting 77 Hard Drive Noisy 79 Optical Drive Won’t Accept/Reject Media 80 Optical Drive Read/Write Data Error 82 Optical Drive Not Recognized/Not Mounting 84 Optical Drive Noisy 86 Optical Drive Not Performing to Specs 89 Uncategorized Symptom 90 Input/Output Devices 91 USB Port Does Not Recognize Known Devices 91 FireWire Port Does Not Recognize Known Good Devices 92 No Audio from Internal Speaker 94 Distorted Audio from Internal Speaker 95 Front Headphone Jack Has No Audio 97 Line-In Jack Has No Input 98 Line-In Jack Has Distorted Input 100 Rear Line-Out Jack Has No Audio 101 Optical Digital Audio In Has No Input 103 Optical Digital Audio Out Has No Output 105 Apple Wireless Mouse/Magic Trackpad Erratic Tracking 107 Apple Battery Charger Does Not Charge Batteries 108 Uncategorized Symptom 109 Mechanical Issues: Thermals and Enclosure 110 Computer Runs Slow with Fast/Failed Fans 110 Power Button Stuck 112 Internal Cables and Connectors Defective 114
Mechanical/Physical Damage 115 Uncategorized Symptom 115 Take Apart General Information 117 Orientation 117 Tools 117 Parts Requiring Enclosure Replacement 117 How to Identify Single- and Dual-Processor Configurations 117 Icon Legend 118 Note on Illustrations 118 Opening the Computer 119 Hard Drive/Solid-State Drive and Drive Carrier 121 Removal 122 Reassembly, SATA Drive and Carrier 122 Reassembly, SSD Drive and Carrier 123 SSD Carrier Adapter 127 Removal 128 Reassembly 129 Replacing the Carrier for SSD 130 Optical Drive Carrier and Optical Drive 131 Removal 132 Reassembly 133 Processor Tray 134 Memory DIMMs 136 Memory Configuration 137 Removal 139 PCI Express/Graphics Card 140 Power Supply 149 AirPort Extreme Card 153 Bluetooth Card 155 Battery 157 Removal 158 Reassembly 158 PCIe Fan 159 Removal 160
Reassembly 160 Mac Pro RAID Card and Battery 161 Removal 162 Reassembly 163 Processor Cage 165 Processor Cage Fans, Front and Rear 168 Speaker Assembly 170 Processor Heatsinks, Dual 172 Removal 173 Reassembly 173 Processor Heatsink, Single 177 Removal 178 Reassembly 178 Processor, Dual 182 Removal 183 Reassembly 185 Processor, Single 188 Removal 189 Reassembly 191 Processor Board, Dual 194 Processor Board, Single 196 Processor Tray Support Plate 198 Front-Panel-Board-to-Backplane-Board Cable 200 Backplane Board 202 Front Panel Board 206 Power Button 208 Optical Drive Cable Harness 210 Bluetooth Antenna Board with Cable 212 Views Exploded Views 217
© 2010 Apple Inc. All rights reserved. Apple Technician Guide About This Guide Mac Pro (Mid 2010) )
Mac Pro (Mid 2010) About This Guide — Manual Updates 9 2010-12-06 Manual Updates Update 30 November 2010 • Added Mac Pro Server (Mid 2010) to title page. • Changed step 1 of Graphics Card Take-Apart Reassembly procedure to “If you are installing a replacement card, connect the replacement card cable(s) to the card.” Update 27 September 2010 Troubleshooting Symptom Charts: Added reference and link for SYS_PWR solder-pad photo in “Minimum Configuration Testing” to SYS_PWR solder-pad icons in “No Power/Dead Unit” and ”Power Button Stuck” Deep Dives. Update 31 August 2010 Troubleshooting Symptom Charts: Added step for re-aligning graphics card to Deep Dive for three wireless connection issues. Mac Pro (Mid 2010) Introduced 27 July 2010
Mac Pro (Mid 2010) About This Guide — Feedback 10 2010-12-06 Feedback We want your feedback to help improve this and future Technician Guides! Please email any comments to: [email protected]