Apple mac pro server mid 2010 User Manual
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Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes 51 2010-12-06 8. Disconnect the suspected module and any related cables from the Back Plane board. Attempt to boot with original install media or from an external hard drive with compatible OS X installed. Verify the computer is able to successfully boot to the Finder. YesComputer does not kernel panic or freeze when the suspect I/O module is removed. Replace the affected I/O module. If AirPort module, replace AirPort module. If Bluetooth module, replace Bluetooth module. If optical drive, replace optical drive cable and retest. If issue remains, try using known good optical drive. If issue resolved, replace defective optical drive. If hard drive, try using known good hard drive. If issue resolved, replace defective hard drive. If PCIe card, try using known good, compatible PCIe card, If issue resolved, replace defective PCIe card. N13 M11 X03 J03 H01 M17 NoComputer still has kernel panic or freeze during startup. Go to step 8.
Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes 52 2010-12-06 9. Run ASD to test hardware function. Verify ASD does report errors. YesASD reports errors detected. If processor, processor board, backplane board, front panel board, replace affected module and retest. M05 (Hang/ freeze) or M06 (Kernel Panic/ Crash) or M24 (Con- nectors broken, bent, or hurt) NoASD does not report any errors, or is unable to run without experiencing kernel panic or freeze. Go to Minimum Configuration Testing.
Mac Pro (Mid 2010) Symptom Charts — No Video 53 2010-12-06 No Video Unlikely cause: Power supply, fans, speaker, AirPort card, Bluetooth card Quick Check SymptomsQuick Check No Video • No power perceived • No video • Dim video 1. To prevent replacing graphics cards unnecessarily, refer to http://support.apple.com/kb/HT4279. Note that graphics cards have three ports. However, if using more than one Mini Display- Port to Single-Link DVI adapter, only two displays are supported across the three ports. ( Three displays are supported if using Mini Display-Port to Dual-Link DVI adapters or Mini Display-Port to VGA adapters.) 2. Reseat all DIMMs. Refer to Memory Diagnostic LEDs. 3. Attach a known good and compatible DVI or Mini-DP monitor to computer’s video card. Verify video cables and connectors are free from defects (including bent pins). Verify power booster cable(s) are secured to the video card. 4. Power OFF/ON the display. 5. Verify the video card is supported in this computer. Previous model Mac Pro video cards may not be compatible. Cross reference the EEE Code and GSX part number. 6. Reset RTC. 7. Confirm at least one known good and compatible memory DIMM is installed in the computer. 8. After power ON, verify front panel power/sleep LED illuminated and is not flashing any error sequences indicating a memory failure. Caps Lock LED illuminates when CapsLock key is pressed. 9. Verify the computer is alive by listening for the drive booting sounds. If not detected go to Power, but No Boot Quick Check. 10. Remove non essential peripheral cards 11. Reseat video card (and power boost cable(s) if required) in the correct PCIe slot 12. Remove onboard backup battery.
Mac Pro (Mid 2010) Symptom Charts — No Video 54 2010-12-06 Deep Dive CheckResultActionCode 1. Disconnect all internal drives. Attach a known good display to the video card. Power ON the computer and verify video is observed on the display. YesVideo observed. Go to step 2. NoNo video observed. Go to step 3. 2. Verify the video quality observed is OK YesVideo quality OK. Go to step 5. NoVideo has poor quality, e.g. dim, distorted, etc. Go to step 4. 3. Reset SMC and PRAM. Reseat memory, processor tray, video card. Verify video is observed. YesVideo observed. Go to step 2. NoMove the video card into PCIe slot #2 to determine if backplane board PCIe slot #1 is defective. Retest. If video observed in PCIe slot #2, replace backplane board. If no video observed in PCIe slot#2, replace video card. Alternate: Go to step 7. M03 4. Reset SMC and PRAM. Reseat memory, processor tray, video card. Verify video quality observed is OK. YesGo to step 5. NoReplace video card. Alternate: Go to step 7. M03 5. Reconnect an internal boot drive. Allow the computer to boot (video software drivers will load). Verify video quality is OK YesVideo quality observed is OK. Problem maybe with the customer display, or the customer display may not be compatible. NoVideo quality problem evident after booting. Verify video card fan operating, and is not clogged with dust preventing adequate cooling. Go to step 6.
Mac Pro (Mid 2010) Symptom Charts — No Video 55 2010-12-06 6. Boot from known good and compatible Mac OS X. Verify video quality observed is OK. YesVideo quality observed is OK. Problem isolated to software. Clean install the customer hard drive with known good compatible Mac OS X or use the media supplied with the computer. NoMove the video card into PCIe slot #2 to determine if backplane board PCIe slot #1 is defective. Retest. If video quality OK in PCIe slot #2, replace backplane board. If still poor quality in PCIe slot #2, replace video card. M04 7. For testing, dual-processor computers require only one processor installed in socket A. For dual- and single-processor computers, reseat processor in socket A. Verify video observed. YesGo to step 2. NoGo to step 8. 8. If dual-processor computer, swap out processor in socket A and retest. Verify video is observed. YesReplace defective processor.M03 NoReplace processor board.M03
Mac Pro (Mid 2010) Symptom Charts — Power, but No Boot 56 2010-12-06 Power, but No Boot Unlikely cause: Enclosure, processor board, processors, front panel board, fans, power supply Quick Check SymptomsQuick Check Power, but No Boot • Power, fans, hard drive spin, startup chime • Power LED is on, Caps Lock LED illuminates when pressed • Video observed (if no video, go to No Video) • No boot 1. Reseat all DIMMs. Refer to Memory Diagnostic LEDs. 2. Reset SMC. 3. Reset RTC. 4. Reset PRAM 5. After power ON, verify front panel power/sleep LED is illuminated and not flashing any error sequences indicating a memory failure. 6. Attempt to startup from original install media, or known good boot device with compatible Mac OS X. 7. Verify internal hard drive available, smart status, check structure and privileges using Disk utility. Deep Dive CheckResultActionCode 1. Reset SMC. Verify the computer boots from the internal hard drive YesCorrupt SMC State preventing successful power ON and startup. NoGo to step 2 2. Remove the customer DIMMs and install a single known good compatible DIMM in socket #1. Start up the computer with Option key pressed using a known good keyboard. Verify the Startup Manager appears. YesComputer boots to Finder with known good DIMM. Add another known good DIMM in socket #2 and retest. If computer starts up, isolate and replace affected customer DIMMs. Ensure the DIMMs are installed correctly following the recommended DIMM arrangement (see Memory Configuration) or crashing problems will arise. X02 NoGo to step 3
Mac Pro (Mid 2010) Symptom Charts — Noise/Hum/Vibration 57 2010-12-06 3. Disconnect all internal optical and hard drives. Verify the flashing “Folder?” appears after approximately 30 seconds. YesComputer unable to boot with internal drives connected. Isolate drives Go to Hard Drive Not Recognized/Mounting and Optical Drive Not Recognized/Mounting. NoGo to Minimum Configuration Testing Noise/Hum/Vibration Unlikely cause: Power supply, memory, processors, processor board, backplane board, PCIe cards, AirPort card, Bluetooth card Quick Check SymptomsQuick Check Noise/Hum/Vibration • Buzzing • Rattling • Ticking • Squeaking 1. Ensure the computer enclosure is undamaged; all enclosure parts are in good condition not loose or excessively worn. No foreign objects inside. 2. Verify the computer is sitting on a sturdy flat surface. 3. Verify all the air intake/outflow fans and vents are not obstructed. 4. Various normal fan acceptable noises may be heard in a quiet location. 5. Various normal hard drive and optical drive operational acceptable noises may be heard in a quiet location. 6. Reset the SMC. Verify all applicable SMC, EFI and Software Updates have been applied. 7. Play sound sample at loud and soft volume levels to determine if noise is caused by the speaker or the amplifier circuit. For more information, go to Distorted Audio from Internal Speaker. 8. Some software processes may cause the fans RPM to increase allowing the computer to remain within normal operating temperature range. Quitting computer-intensive processes should allow the fans to slow after a brief period.
Mac Pro (Mid 2010) Symptom Charts — Noise/Hum/Vibration 58 2010-12-06 Deep Dive CheckResultActionCode 1. Disconnect the speaker from backplane board. Power computer ON and verify noise disappears. YesAudio issue with speaker or amplifier. Go to Distorted Audio from Internal Speaker NoGo to step 2 2. Verify temperature sensors and fans are securely connected to their respective locations. See Sensor and Fan Location Overview YesGo to step 4 NoDisconnect/reconnect temperature sensors and Fans and retest. 3. Determine if noise issue sounds like computer fans are running abnormally fast. Note: Ensure the computer did not have the power button pressed when adding the AC power cord. YesReplace related temperature sensor or fan. P04 NoGo to step 4 4. Remove fan(s) and inspect blades for damage or obstructions. YesReplace affected fan(s)P04 NoGo to step 5 5. Remove related fan(s) and rotate blades. Verify that fan blades spin smoothly without interference from fan housing. YesGo to step 6 NoReplace affected fan(s)P04 6. Reinstall fan; make sure there are no cables routed under or near fan assembly that might interfere with the fan blades. After reassembling display, verify that the noise issue is resolved. YesNoise issue resolved NoReplace affected fan assembly. Retest
Mac Pro (Mid 2010) Symptom Charts — Burnt Smell/Odor 59 2010-12-06 Burnt Smell/Odor Unlikely cause: Enclosure Quick Check SymptomsQuick Check Burnt Smell/Odor Computer emits an odor or smell of smoke. 1. Disconnect the power cord from the computer. 2. Identify the source of the odor. 3. Some odors may be present when operating normally. Refer to http://support.apple.com/kb/ TA22044?viewlocale=en_US 4. Some visual clues may include brown marks on PCB’s, and component damage i.e. transistors, IC’s, inductors, capacitors, resistors etc. 5. When certain components fail because of overheating, the smell or odor clues may not be evident after the time of the incident. 6. Some components may not be easily accessible for visual identification of possible failure. Important: Components may emit brief non- continuous smoke or odor when the failure occurs. This does not typically suggest a safety issue. However, make a thorough inspection and if you feel there may be a safety issue with the computer, please notify Apple through the appropriate escalation route. Deep Dive CheckResultActionCode 1. Verify source of the odor i.e. foreign contaminant such as fluid ingress, dust, hair, etc YesCleanup foreign contaminant, replace any affected modules. Foreign contaminants are not covered by Apple warranties P08 NoGo to step 2 2. Inspect PCB’s and components for indications of a thermal event YesReplace any affected modulesP08 NoGo to step 3
Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom 60 2010-12-06 3. Verify computer is functioning correctly YesSome odors may be present when operating normally. Refer to http:// support.apple.com/kb/ TA22044?viewlocale=en_US NoPlease refer to best related troubleshooting section. Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.