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Apple Care Protection Plan For Apple TV

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    branded mouse and keyboard are also covered under APP 
    if included with the Covered Equipment (or purchased with 
    a Mac mini). An AirPort Extreme Card, an AirPort Express or 
    AirPort Extreme Base Station, Time Capsule, an Apple-branded 
    DVI to ADC display adapter, Apple RAM modules and MacBook 
    Air SuperDrive are also covered under APP if used with the 
    compatible Covered Equipment and originally purchased by 
    you up to two years before your Mac purchase or during the 
    term of your APP. If during the Repair Coverage Period there 
    is a defect in the materials or workmanship of the Covered 
    Equipment or the other covered items described above, Apple 
    will at its option, repair or replace the affected item.
    (ii)  Under APP for iPod, Apple will, at its option, repair or replace 
    the affected Covered Equipment, if (a) during the Repair 
    Coverage Period there is a defect in the Covered Equipment’s 
    materials or workmanship or, (b) during the Coverage Period, 
    the capacity of the covered iPod battery to hold an electrical 
    charge has depleted fifty (50%) percent or more from its 
    original specification after being fully charged and the 
    covered iPod is playing music with all settings reset.
    (iii)  Under APP for Apple Display or APP for Apple TV, Apple will, at 
    its option, repair or replace the affected Covered Equipment, 
    if during the Repair Coverage Period there is a defect in the   
    						
    							12English Covered Equipment’s materials or workmanship. An AirPort 
    Extreme Card, an AirPort Express or AirPort Extreme Base 
    Station and Time Capsule are also covered under APP for 
    Apple TV if used with the Covered Equipment and originally 
    purchased by you up to two years before your Apple TV or 
    during the term of your APP for Apple TV coverage.
    b.   Limitations. The Plan does not cover: 
    (i)  Installation, removal or disposal of the Covered Equipment, 
    or installation, removal, repair, or maintenance of non-
    Covered Equipment (including accessories, attachments, or 
    other devices such as external modems) or electrical service 
    external to the Covered Equipment; 
    (ii)  Damage to the Covered Equipment caused by accident, 
    abuse, neglect, misuse (including faulty installation, repair, 
    or maintenance by anyone other than Apple or an Apple 
    Authorized Service Provider), unauthorized modification, 
    extreme environment (including extreme temperature or 
    humidity), extreme physical or electrical stress or interference, 
    fluctuation or surges of electrical power, lightning, static 
    electricity, fire, acts of God or other external causes; 
    (iii)  Covered Equipment with a serial number that has been 
    altered, defaced or removed;   
    						
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    English
    (iv) 
    Problems caused by a device that is not the Covered 
    Equipment, including equipment that is not Apple-branded, 
    whether or not purchased at the same time as the Covered 
    Equipment; 
    (v)  Service necessary to comply with the regulations of any 
    government body or agency arising after the date of this Plan; 
    (vi)  The provision of replacement equipment during the period 
    when the Covered Equipment is being repaired; 
    (vii)  Covered Equipment that has been lost or stolen. This Plan 
    only covers Covered Equipment that is returned to Apple in 
    its entirety; 
    (viii)  Cosmetic damage to the Covered Equipment including but 
    not limited to scratches, dents and broken plastic on ports; 
    (ix)  Consumable parts, such as batteries, except in respect of 
    battery coverage under APP for iPod or unless failure has 
    occurred due to a defect in materials and workmanship; 
    (x)  Preventative maintenance on the Covered Equipment;
    (xi)  Defects caused by normal wear and tear or otherwise due to 
    normal aging of the product; or 
    (xii)  Damage to, or loss of any software or data residing or 
    recorded in the Covered Equipment. When providing repair 
    or replacement service, Apple will use reasonable efforts   
    						
    							14English to reinstall the Covered Equipment’s original software 
    configuration and subsequent update releases, but will 
    not provide any recovery or transfer of software or data 
    contained on the serviced unit not originally included in the 
    Covered Equipment. DURING iPOD SERVICE THE CONTENTS 
    OF YOUR iPOD WILL BE DELETED AND THE STORAGE MEDIA 
    REFORMATTED. Your iPod or a replacement iPod will be 
    returned to you as your iPod was configured when originally 
    purchased, subject to applicable updates. Apple may install 
    system software (“iPod OS”) updates as part of your service 
    that will prevent the iPod from reverting to an earlier version 
    of the iPod OS. Third party applications installed on the iPod 
    may not be compatible or work with the iPod as a result of 
    the iPod OS update. You will be responsible for reinstalling all 
    other software programs, data and passwords. Recovery and 
    reinstallation of software programs and user data are not 
    covered under this Plan.
    c.   Service Options. Apple may provide service through one or more of 
    the following options: 
    (i)  Carry-in service is available for most Covered Equipment. 
    Return the Covered Equipment requiring service to an Apple-
    owned retail store or an Apple Authorized Service Provider 
    location offering carry-in service. Service will be performed   
    						
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    English
    at the location, or the store or service provider may send the 
    Covered Equipment to an Apple repair service location to be 
    repaired. Once you are notified that service is complete, you 
    will promptly retrieve the product.
    (ii)  Onsite service is available for many desktop computers if 
    the location of the Covered Equipment is within 50 miles/80 
    kilometers radius of an Apple authorized onsite service 
    provider located in the United States or Canada. Onsite 
    service is not available for some parts. The service for parts 
    that cannot be repaired by onsite service may be repaired 
    under Do-It-Yourself Parts service as described below. 
    Apple will dispatch a service technician to the location of 
    the Covered Equipment. Service will be performed at the 
    location, or the service technician will transport the Covered 
    Equipment to an Apple Authorized Service Provider or Apple 
    repair service location for repair. If the Covered Equipment 
    is repaired at an Apple Authorized Service Provider or Apple 
    repair service location, Apple will arrange for transportation 
    of the Covered Equipment to your location following service. 
    If the service technician is not granted access to the Covered 
    Equipment at the appointed time, any further onsite visits 
    may be subject to an additional charge.   
    						
    							16English(iii) 
    Direct mail-in service is available for most Covered 
    Equipment. If Apple determines that your Covered 
    Equipment is eligible for mail-in service, Apple will send you 
    prepaid way bills (and if you no longer have the original 
    packaging, Apple may send you packaging material) and you 
    will ship the Covered Equipment to Apple’s repair service 
    location in accordance with its instructions. Once service is 
    complete, the Apple repair service location will return the 
    Covered Equipment to you. Apple will pay for shipping to 
    and from your location if all instructions are followed.
    (iv)  Do-It-Yourself Parts service is available for many Covered 
    Equipment parts, allowing you to service your own 
    product. If Do-It-Yourself Parts service is available in the 
    circumstances, the following process will apply.
    (A)  Do-It-Yourself Parts service where Apple requires return 
    of the replaced part. Apple may require a credit card 
    authorization as security for the retail price of the 
    replacement part and applicable shipping costs. If you are 
    unable to provide credit card authorization, Do-It-Yourself 
    Parts service may not be available to you and Apple will 
    offer alternative arrangements for service. Apple will ship 
    a replacement part to you with installation instructions 
    and any requirements for the return of the replaced part.   
    						
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    English
    If you follow the instructions, Apple will cancel the credit 
    card authorization, so you will not be charged for the 
    part and shipping to and from your location. If you fail to 
    return the replaced part as instructed or return a replaced 
    part that is ineligible for service, Apple will charge the 
    credit card for the authorized amount.
    (B)  Do-It-Yourself Parts service where Apple does not require 
    return of the replaced part. Apple will ship you free of 
    charge a replacement part accompanied by instructions 
    on installation and any requirements for the disposal of 
    the replaced part.
    (C)  Apple is not responsible for any labor costs you incur 
    relating to Do-It-Yourself Parts service. Should you 
    require further assistance, contact Apple at the toll-free 
    telephone number listed below.
    Apple reserves the right to change the method by which Apple 
    may provide repair or replacement service to you, and your 
    Covered Equipment’s eligibility to receive a particular method of 
    service, including but not limited to onsite service at any time. 
    Service will be limited to the options available in the country 
    where service is requested. Service options, parts availability 
    and response times may vary according to country. You may be 
    responsible for shipping and handling charges if the Covered   
    						
    							18EnglishEquipment cannot be serviced in the country it is in. If you seek 
    service in a country that is not the country of purchase, you will 
    comply with all applicable export laws and regulations and be 
    responsible for all custom duties, V.A.T. and other associated 
    taxes and charges. For international service, Apple may repair or 
    exchange defective products and parts with comparable products 
    and parts that comply with local standards.
    d.   Obtaining Repair or Replacement Service. To obtain service under 
    this Plan, access the Apple website (www.apple.com/support) 
    or call the toll-free telephone number listed below. Telephone 
    numbers may vary according to your location. When accessing 
    the website, follow the instructions for requesting repair 
    service provided by Apple. If calling, an Apple technical support 
    representative will answer, request your Plan Agreement Number 
    or Covered Equipment serial number, advise you and determine 
    what service is necessary for the Covered Equipment. All service is 
    subject to Apple’s prior approval. Location of service may vary due 
    to your location. Keep your Plan Confirmation document and the 
    original sales receipt for your Covered Equipment and your Plan. 
    Proof of purchase may be required if there is any question as to 
    your product’s eligibility for Plan coverage.  
    						
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    English
    2.
     Technical Support 
    a.   Telephone and Web Support. Your eligibility for technical support 
    begins on the date your Covered Equipment’s complimentary 
    technical support expires or the date your Coverage Period begins, 
    whichever is later, and terminates at the end of the Coverage Period 
    (“Technical Coverage Period”). During the Technical Coverage Period 
    Apple will provide you with access to telephone technical support 
    and web-based technical support resources. Technical support 
    may include assistance with installation, launch, configuration, 
    troubleshooting, and recovery (except for data recovery), including 
    storing, retrieving, and managing files; interpreting system error 
    messages; and determining when hardware repairs are required. 
    The scope of technical support provided to you will vary according 
    to the Plan you purchased, as follows.
    (i)  Under APP, Apple will provide technical support for the 
    Covered Equipment, Apple’s operating system software 
    (“Mac OS”) and Apple-branded consumer applications pre-
    installed with the Covered Equipment (“Consumer Software”). 
    Apple will also provide technical support using the graphical 
    user interface for server administration and network 
    management issues on Apple’s operating system server 
    software (“Mac OS Server”) pre-installed on a Mac. Apple will 
    provide support for the then-current version of the Mac OS, 
    Mac OS Server and Consumer Software, and the prior Major   
    						
    							20English Release. For purposes of this section, “Major Release” means a 
    significant version of software that is commercially released 
    by Apple in a release number format such as “1.0” or “2.0” and 
    which is not in beta or pre-release form.
    (ii)  Under APP for iPod, Apple will provide technical support for 
    the Covered Equipment, iPod OS and software applications 
    that are pre-installed with the Covered Equipment (both 
    referred to as “iPod Software”) and connectivity issues 
    between the Covered Equipment and a supported computer, 
    meaning a computer that meets the Covered Equipment’s 
    connectivity specifications and runs an operating system that 
    is supported by the Covered Equipment. Apple will provide 
    support for the then-current version of the iPod Software, 
    and the prior supported Major Release.
    (iii)  Under APP for Apple Display, Apple will provide technical 
    support for the Covered Equipment and connectivity issues 
    between the Covered Equipment and a supported computer, 
    meaning a computer that meets the Covered Equipment’s 
    connectivity specifications and runs an operating system 
    that is supported by the Covered Equipment. Apple will 
    provide support for the then-current version of the operating 
    system that it provides connectivity assistance for under APP 
    for Apple Display, and the prior supported Major Release.   
    						
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